Customer reviews of europaband

The words will be gone in a couple of days!

They made a mistake in the color of the bands, after contacting them and recognizing their mistake, the solution they gave me was a small discount for the next order. When I told them that I was not satisfied with the solution they gave me, they stopped answering.

Supplier to be avoided! The bracelets ordered in 96h express were delivered after 2 weeks and arrived after the date of the event (my wedding). I literally had to pester non-existent customer service for 2 months to get my order refunded.

Unprofessional! Would not recommend! No consideration for the customer. To be avoided! I placed my order 13 days in advance to be sure to receive everything for my event. Unfortunately, it still wasn't ready on D-1. And according to their after-sales service, I should have ordered even earlier... when the selling point on the site is rapid delivery (3/5 days max...) and the customer is blamed, it's a real lack of consideration. I have requested a refund since my event has passed. Ah, if someone had offered to pick up my order in Orleans in the middle of the week when I'm working in Paris. A bit complicated to imagine, especially when you're paying full price... So avoid it!

A disreputable company that refuses to take responsibility for its mistakes and lack of product information.

I contacted the customer service to have confirmation of the processing time of my future order I had confirmation of the ability to meet the deadlines announced, I paid a supplement in order to have the delivery before 13h. I received the delivery 5 days late.... Thanks to the so-called fast processing guaranteed in 24h... I sent an email to customer service to inform them... Never got a reply.

Delivery by UPS which leaves no notice of passage and which sends you by mail a dead link which informs you therefore nothing! The event having passed in the meantime, we lost our money, so we found something more serious and cheaper!

Delivered to a relay point without any notification, even though the package was to be delivered to the billing address.

Out of time 10 days after the event - Difficulty with commercial gesture and file follow-up - I would not recommend to neighbouring associations.

never received delivery request refund

transport delays

My first order was cancelled without refund. My second order arrived after the deadline.

I was supposed to be delivered in 2 to 4 days, but after a week I called (fortunately) to be told that my order would be delayed. In short, I was delivered after 2 weeks!

Not easy to create bracelet No patterns available

The bracelets (400) are splendid... Unfortunately, they don't come in the right size... Adult size instead of child size. This stops us in our tracks, and it's a real shame, because they're splendid!

I was not informed of the delivery at the relay point and then, after contacting europaband, when I wanted to collect my parcel, the relay did not think they had it... contact europaband again, return to the relay to finally discover bracelets that are not what we expected. Disappointed.

There is a date announced when ordering, and I received it a week later ... this order was for an event, so I'm not satisfied at all.

After discussing the design of the bracelet by email with one of the Europaband specialists and concluding which exact design was going to be used for the bracelet, I received my order of bracelets, which had been produced without having taken into account at all the design concluded during the email exchange. I don't recommend this under any circumstances if you have any clarifications to add by email. Very disappointed.

I never received the package !!!!!!! thank you for our concert !!!!!!!!!!!!!!!

Order received the day after the event, although the express delivery charges were exorbitant. 50 euros wasted, I'll never use Europaband again.

On a previous order, I was very satisfied with the product, so I confidently recommended it, which is called loyalty. However, the bracelets don't have a counterfoil, and this is not indicated on the explanatory leaflet. What's more, the numbering doesn't follow. This is very annoying for my association's accounting department. I called the after-sales service and was simply told that it's like that, that you've changed supplier and that's it...I wouldn't recommend you any more... I'm very disappointed.

Service was extremely fast but I did not receive the product I expected

Delivery takes far too long

The bracelets arrived late, rendering half of them useless.

never arrived

Paper tears very quickly

Delayed shipment of order, no compensation offered.

I placed an order on Wednesday 04/10 for 900 bracelets. This order was confirmed by the workshop the same day, allowing me to receive it at the end of the week (Wednesday 12/10 or Thursday 13/10). Only I didn't receive it until the following Monday. A humanitarian project was behind the order, which jeopardized a scheduled event...
What's more, some of the bracelets weren't engraved and no commercial gesture was made...

the supplier made a mistake in the delivery address, which led to an exasperated search for the parcel, and after a 3-day delay, the parcel was delivered to the billing address, which was different from the delivery address. Best regards.

The logo on the bracelet was missing for the 2nd edition... Very average commercial solution...

Delivered on time, visual on the bracelet compliant. However, the quality of the clasp, for a festival bracelet, was deplorable. I don't need to tell you how much time was wasted at the counter locking the bracelets (which wasn't done systematically, so security is zero). Very disappointed overall.