The online store Europaband is recognized for its high-quality products and efficient delivery service. Customers frequently highlight the fast turnaround, with many receiving their orders within 48 hours, which consistently meets or exceeds expectations. The ease of using the website and handling orders is appreciated, enhancing the overall shopping experience. Customer service is noted for being responsive and proactive, often reaching out to ensure product conformity shortly after an order is placed.
My first order was cancelled without refund. My second order arrived after the deadline.
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Response from europaband
Re bonjour, As mentioned by e-mail the refund has just been made, we were not able to refund you the same day and have slightly forgotten the following days ... Sorry. Concerning your second order, we are opening an inquiry with UPS who should have delivered you on the 10th and not on the 14th.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 23/04/2019
I was supposed to be delivered in 2 to 4 days, but after a week I called (fortunately) to be told that my order would be delayed. In short, I was delivered after 2 weeks!
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Response from europaband
Mea Culpa, in this case it's our fault, your order was forgotten in the workshop. We'll give you a discount on your next order as compensation.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 12/04/2019
Not easy to create bracelet No patterns available
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 12/02/2019
The bracelets (400) are splendid... Unfortunately, they don't come in the right size... Adult size instead of child size. This stops us in our tracks, and it's a real shame, because they're splendid!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 26/01/2019
I was not informed of the delivery at the relay point and then, after contacting europaband, when I wanted to collect my parcel, the relay did not think they had it... contact europaband again, return to the relay to finally discover bracelets that are not what we expected. Disappointed.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 08/01/2019
There is a date announced when ordering, and I received it a week later ... this order was for an event, so I'm not satisfied at all.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 20/12/2018
After discussing the design of the bracelet by email with one of the Europaband specialists and concluding which exact design was going to be used for the bracelet, I received my order of bracelets, which had been produced without having taken into account at all the design concluded during the email exchange. I don't recommend this under any circumstances if you have any clarifications to add by email. Very disappointed.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 21/11/2018
I never received the package !!!!!!! thank you for our concert !!!!!!!!!!!!!!!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 25/11/2018
Order received the day after the event, although the express delivery charges were exorbitant. 50 euros wasted, I'll never use Europaband again.
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Response from europaband
Hello, We're very sorry about this inconvenience, it's very strange because UPS always delivers within 24 hours without fail with the service you've chosen. We can offer you a €25 credit corresponding to the amount of the express delivery charges.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 07/11/2018
On a previous order, I was very satisfied with the product, so I confidently recommended it, which is called loyalty. However, the bracelets don't have a counterfoil, and this is not indicated on the explanatory leaflet. What's more, the numbering doesn't follow. This is very annoying for my association's accounting department. I called the after-sales service and was simply told that it's like that, that you've changed supplier and that's it...I wouldn't recommend you any more... I'm very disappointed.
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Response from europaband
Hello, As we discussed over the phone, the counterfoil and consecutive numbering are not mentioned at any time on our site. For quality reasons, we have in fact changed the manufacturer for these bracelets and by default, they no longer have a counterfoil. These are options that we can set up on request, but which are not available on our website. We're sorry for the inconvenience, but you can't hold this against us, as the bracelets conform to the description on our website.
Yours faithfully
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 06/09/2018
Service was extremely fast but I did not receive the product I expected
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 01/07/2018
Delivery takes far too long
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 25/06/2018
The bracelets arrived late, rendering half of them useless.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 25/06/2018
never arrived
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 14/04/2018
Paper tears very quickly
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Response from europaband
Hello, Tyvek paper is tear-proof. Can you explain what happened to your bracelets?
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 25/06/2017
Delayed shipment of order, no compensation offered.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 11/10/2017
I placed an order on Wednesday 04/10 for 900 bracelets. This order was confirmed by the workshop the same day, allowing me to receive it at the end of the week (Wednesday 12/10 or Thursday 13/10). Only I didn't receive it until the following Monday. A humanitarian project was behind the order, which jeopardized a scheduled event...
What's more, some of the bracelets weren't engraved and no commercial gesture was made...
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 30/09/2017
the supplier made a mistake in the delivery address, which led to an exasperated search for the parcel, and after a 3-day delay, the parcel was delivered to the billing address, which was different from the delivery address. Best regards.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 07/09/2017
The logo on the bracelet was missing for the 2nd edition... Very average commercial solution...
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Response from europaband
Hello, Sorry for the inconvenience, you did send us your logo for the first print but you didn't send us anything for your second order. We can give you a 10% discount on your next order if you wish.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 18/08/2017
Delivered on time, visual on the bracelet compliant. However, the quality of the clasp, for a festival bracelet, was deplorable. I don't need to tell you how much time was wasted at the counter locking the bracelets (which wasn't done systematically, so security is zero). Very disappointed overall.
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