Customer reviews of europaband

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 4 363 published reviews

Summary of reviews

The store consistently delivers on quality, with many reviews highlighting well-made products, accurate prints, and durable materials that meet or exceed expectations. Shipping and delivery stand out as fast and reliable, with timely arrivals, on-time or early delivery, and efficient processing of orders for events and urgent needs. Customer service and ordering experience are praised for ease, responsiveness, clear guidance, and helpful support, contributing to a smooth overall process. Repeated mentions of reliable performance for recurring orders and large events reinforce the store’s strong track record and value.

Reviews 2 and 3 stars

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Olivier L.
Rating: 3 out of 5
following a purchase from 23/03/2025
Hello, I am generally satisfied with the service, fast and efficient, but I did not receive the bracelets in the correct color, I ordered coral and received white bracelets. I must say this is my 4th or 5th order and it's the first mistake. Have a good day, Olivier Lespinasse
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Michel B.
Rating: 3 out of 5
following a purchase from 17/03/2025
Very fast manufacturing and delivered in 48 hours. Total satisfaction.
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Pablo R.
Rating: 2 out of 5
following a purchase from 13/02/2025
I ordered dark green bracelets and they arrived light green.
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Didier D.
Rating: 2 out of 5
following a purchase from 14/02/2025
Hello, I forgot a number on the phone number to be inscribed on the bracelet. I informed by phone and by email the 2 digits to be added, but my request was not taken into account. Too bad.
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Louis G.
Rating: 3 out of 5
following a purchase from 12/02/2025
The quality of the tokens is good but the bag in which they were delivered was defective and the tokens came out upon delivery.
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Kelly Chiali H.
Rating: 3 out of 5
following a purchase from 13/02/2025
The package was damaged! The tissue paper inside was completely crumpled! How am I supposed to use this for the guests?!!
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Jean Jacques C.
Rating: 3 out of 5
following a purchase from 11/02/2025
There was a problem with the order tracking.
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Mathieu Z.
Rating: 2 out of 5
following a purchase from 06/01/2025
On-site experience is OK despite some previews not working. Super efficient and quick on the proofs, thank you! However, the sales contact is terrible and refuses out of laziness to do the necessary tax paperwork for export. We had to go through a freight forwarder in a hurry to import our equipment on time.
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Hélène T.
Rating: 2 out of 5
following a purchase from 12/01/2025
Correct product but persistent defects on 500 silicone bracelets. I think they could have been avoided by checking the customization from the start, especially at this price.
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Noam D.
Rating: 3 out of 5
following a purchase from 15/01/2025
I have not received my entire order, I have sent an email, but no return. I'm missing the green color I ordered. Please contact me again 0033489517766
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Melissa D.
Rating: 3 out of 5
following a purchase from 30/11/2024
The people who answered my questions and helped me create my design are top notch! On the other hand, my text was too thin and too small, so it doesn't appear on my bracelets. I'm disappointed that they didn't tell me before printing that it could be a problem....
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Christian L.
Rating: 3 out of 5
following a purchase from 02/12/2024
The chronopost did not work ... I was delivered 48 hours late. Even if it's independent of Europaband, it can be a problem if it's urgent...
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Denis V.
Rating: 2 out of 5
following a purchase from 14/11/2024
The quality of the product itself isn't bad, but it's not exactly what we were looking for. We would have liked a sales person to call us and suggest something else. We were prepared to spend more to get something of better quality. Too bad
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Berenice P.
Rating: 2 out of 5
following a purchase from 06/11/2024
We had a lot of trouble receiving our parcel, the GLS company was not very pleasant during delivery. We finally received our order, the bracelets are fine but about ten are broken, some during transport as I found pieces in the parcel, but some before the parcel was sent as parts were missing. We are quite disappointed for that. Have a nice day and good luck!
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Joël L.
Rating: 2 out of 5
following a purchase from 30/10/2024
I have received the strips I ordered. However, one of the requested colors is too dark. Indeed, the blue color is too dark compared to the one I requested. I can't read what's written on the band. Best regards.
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Thomas E.
Rating: 2 out of 5
following a purchase from 03/10/2024
Hello, on the last two orders for chokers and pouches, there were consequent delays of several weeks in delivery without our being informed. Sincerely
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Association T.
Rating: 3 out of 5
following a purchase from 23/10/2024
without more
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Fabio G.
Rating: 3 out of 5
following a purchase from 03/10/2024
Order placed on 03/10/2024 at 17h15 I chose UPS 24h delivery because I needed it on 05/10 Mail of confirmation of dispatched on 04/10/2024 at 10h30 Order delivered to the relay point on 07/10/2024 at 12h27 Delivery was to be made to my home but they apparently "could not drop off your package at your address" while I was at home (repairing my gate which is next to my letterbox). they apparently "couldn't drop off your parcel at your address" while I was at home (repairing my gate which is next to my letterbox) The bracelets themselves are very good and I would recommend them but the UPS 24h delivery is a SCANDAL!!!
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Varol A.
Rating: 3 out of 5
following a purchase from 23/09/2024
I don't understand why I paid 5€ for the check? You just send a PDF file. Instead of printing a product and saying: This is what your product will look like when we go into series production. Other than that, I didn't find any defects. The company responds quickly and is friendly.
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Ruth B.
Rating: 2 out of 5
following a purchase from 09/09/2024
the color is lighter than expected and my logo has no inscription, the problem is that your preview on the site doesn't really match. I'd like to recommend it, if possible!
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Jules C.
Rating: 3 out of 5
following a purchase from 24/09/2024
I received the bracelets quickly, and it's great! However, the quality leaves something to be desired. The colors don't come out as I'd requested, which is a shame. However, given the very affordable price, I expected this, which justifies my 3-star rating. Had the price been higher, I'd probably have given it 2 stars.
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Thierry S.
Rating: 2 out of 5
following a purchase from 23/09/2024
For the 2nd year in a row, I was very, very worried that I wouldn't receive them in time. 1500 coureurs....not having any news, I called on Friday 27/09 (2 days before the virade de l'espoir and our color run) and was told that the order had been lost...I had to insist that it be sent back to me urgently. I finally received the parcel on Saturday morning (even though chronopost had sent me 1 e-mail telling me that the parcel would arrive on Monday 30/09).
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Valérie S.
Rating: 3 out of 5
following a purchase from 04/09/2024
I wanted glow-in-the-dark bracelets and the ones I received are not.
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Imke M.
Rating: 3 out of 5
following a purchase from 06/08/2024
Selected font and logo were unfortunately not printed.
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Jennifer M.
Rating: 2 out of 5
following a purchase from 02/08/2024
The color didn't match my expectations. You have to choose the color from a color wheel. Chromatic circle that doesn't necessarily correspond to our visions. I think there should be an explanation of how to choose the color so as not to have any unpleasant surprises on delivery.
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Meike B.
Rating: 3 out of 5
following a purchase from 16/08/2024
Unfortunately, I did not receive a response to my return request
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Herbert G.
Rating: 2 out of 5
following a purchase from 20/07/2024
Some ribbons, especially the white lettering, were partially incompletely colored.
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Roberto B.
Rating: 2 out of 5
following a purchase from 29/06/2024
The product is of good quality. But the delivery time is too long
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Guillaume R.
Rating: 3 out of 5
following a purchase from 24/06/2024
Hello, I'm a bit disappointed with my first order. Since I asked for a proof and the position of the logos were not respected. I sent an email to complain and I have not received any return. Too bad... Best regards Guillaume
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Julie M.
Rating: 2 out of 5
following a purchase from 29/05/2024
Delivery on time, but wrong color bracelet! I'm still waiting for a refund for this order, which doesn't conform to the initial request or to the optional proof paid for and validated by me...
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Julien D.
Rating: 3 out of 5
following a purchase from 22/05/2024
I'm missing some bracelets. I'm waiting to hear what they're going to do.
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Farid B.
Rating: 3 out of 5
following a purchase from 07/06/2024
Error at start of delivery rectified immediately
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Paul G.
Rating: 3 out of 5
following a purchase from 25/04/2024
The quality of the bracelets was good, and the customer service was very attentive. Overall a good experience, I must admit that the wristbands came out redder than on the proof and some batches suffered from the printer's offset (the logo was sometimes off-center).
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Victor D.
Rating: 3 out of 5
following a purchase from 08/05/2024
Colors darker than on the proof, a little disappointed as our graphics don't really stand out in the end. For the rest, nothing to complain about, top quality workmanship and service.
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Sandra P.
Rating: 2 out of 5
following a purchase from 07/05/2024
The uploaded logos were pixelated for no reason.
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Baptiste O.
Rating: 3 out of 5
following a purchase from 24/04/2024
The visual of the bracelet is not printed on the axis of the fabric band.
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Laurent G.
Rating: 3 out of 5
following a purchase from 23/04/2024
express delivery and quality product
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Sabrina F.
Rating: 3 out of 5
following a purchase from 03/04/2024
I had ordered white ribbons with gold lettering and they put black fasteners on them - not what I wanted - what a shame
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Ludovic M.
Rating: 2 out of 5
following a purchase from 21/02/2024
Hello, I am very disappointed with the quality of the chokers (stitching, product quality, texture,...) and the customer service with a big delay on my order and a more than average response to my complaint. Having already ordered a few years ago, I can see the deterioration in service and quality.
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Morgan L.
Rating: 3 out of 5
following a purchase from 06/02/2024
The product is perfectly what I wanted but I couldn't put 5 stars on it because the delivery was almost 15 days late with no message to warn me.
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