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J
Rating: 2 out of 5
I didn't receive my order on time, with conflicting messages that production hadn't even started.
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Customer reviews of europaband
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 4 363 published reviews
Summary of reviews
The store consistently delivers on quality, with many reviews highlighting well-made products, accurate prints, and durable materials that meet or exceed expectations. Shipping and delivery stand out as fast and reliable, with timely arrivals, on-time or early delivery, and efficient processing of orders for events and urgent needs. Customer service and ordering experience are praised for ease, responsiveness, clear guidance, and helpful support, contributing to a smooth overall process. Repeated mentions of reliable performance for recurring orders and large events reinforce the store’s strong track record and value.
Reviews 2 and 3 stars
Reset filtersT
Rating: 2 out of 5
I placed an order for two different visuals. However, the files had the same name and the printer placed the order with only one of the files for both orders. He was very reactive when I contacted him once I'd received the bracelets and noticed the error, but he sent the reprint with the wrong address. My bracelets will arrive after my event, even though I ordered them almost 2 weeks before.
Moral: send files with different names, don't be in a hurry and order well in advance.
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Moral: send files with different names, don't be in a hurry and order well in advance.
L
Rating: 2 out of 5
I'm sending you the logo, but I received the bracelet without the logo.
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P
Rating: 3 out of 5
Order made by phone ....this one was recorded wrong so not all the right products at the reception and then impossible to rectify.... I phoned to try to rectify I was to call me back !!!!!!!!
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Response from europaband
Hello, All orders must be placed via our website independently to avoid problems. As you were having trouble, my colleague took care of it for you to help you and be of service. I can find no trace of any e-mail asking us to rectify certain elements of your order. Next time, we'll let you place your order online on your own, like all our other customers, since you're not satisfied with the help we've given you.
B
Rating: 2 out of 5
Arrived very quickly but rendered very badly. I had given a design that was supposed to cover the whole bracelet, but it was only printed on a small part ... disappointed
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Response from europaband
Hello, Indeed, as indicated on our website, the printing area is 150x14 mm on these Tyvek bracelets. Your visual could therefore not be printed on the entire wristband.
F
Rating: 3 out of 5
Could be clearer on payment steps.
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B
Rating: 3 out of 5
Not TOP
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N
Rating: 3 out of 5
contact with the teams top only missing point, no proof or visual of the final result before validation of the order... for this order just one color ok, but if you want to do with a print it's blocking.
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Response from europaband
Hello, thank you for your feedback. Generally, when the files are impeccable, we don't do a proof to save you production time. But if we have any doubts about your file, our graphic designer will make a proof and send it to you by e-mail :)
J
Rating: 2 out of 5
The color does not correspond to what was chosen.
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A
Rating: 2 out of 5
It was not what I ordered, I ordered them with another font and another font size and it did not arrive that way.
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A
Rating: 3 out of 5
Lack of legibility on the site!
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A
Rating: 3 out of 5
Fast delivery, but very average rendering quality
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C
Rating: 3 out of 5
Fast shipping
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A
Rating: 2 out of 5
Very good
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A
Rating: 3 out of 5
easy command to create when not using a personal file, just a shame not to see the design with a downloaded file
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A
Rating: 2 out of 5
Did not take my comments into account
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C
Rating: 2 out of 5
I don't like the image quality
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C
Rating: 3 out of 5
The product is correct. Lack of more fluid communication with the customer.
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A
Rating: 2 out of 5
Quality is not good
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A
Rating: 3 out of 5
Satisfactory order but reception too long although announced by fast mail, one week of difference between the mail of delivery and the real delivery!!!!
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A
Rating: 3 out of 5
Chronopost delivery service not serious. Delivery location not respected and far away, 2 re-delivery times,
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A
Rating: 3 out of 5
good but impossible to put a logo
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A
Rating: 2 out of 5
Hello, As explained in my e-mail, we have received our order. I just wanted to inform you that the bracelets do not conform to the validated proof. I had asked for the logo to be as close as possible to the adhesive strip, and this is the proof that I validated. Unfortunately, this was not the case. And that's out of 21,000 wristbands ordered!
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A
Rating: 3 out of 5
Although the delivery address was my home, I still did not see my parcel being delivered. I had to make a difficult search to find out that it had been delivered to a shop;
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A
Rating: 3 out of 5
The site is good except to make the test model, no preview possible with the insertion of a logo or drawing.
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A
Rating: 2 out of 5
Why two simply because I ordered bracelets and the postage was more expensive than the product.
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A
Rating: 3 out of 5
the person placing the bracelets in the envelope would have to know how to count to 500!
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A
Rating: 3 out of 5
No visuals to see how the product looks Lack of customization Otherwise fairly quick process
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A
Rating: 3 out of 5
No consideration given to requests made in advance
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A
Rating: 3 out of 5
Compliant product of good quality, very fast delivery, unfortunately incomplete quantity.
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C
Rating: 3 out of 5
on-time delivery
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A
Rating: 2 out of 5
The products are fine, but delivery was delayed and the after-sales service was unresponsive and unreachable by phone.
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A
Rating: 2 out of 5
still no order
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Response from europaband
Hello, according to the UPS tracking system, your order has been delivered and picked up at the parcel centre you selected when you placed your order.
A
Rating: 3 out of 5
Surcharge for home delivery...but the parcel was not presented at home, but dropped off directly at the relay point!
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A
Rating: 3 out of 5
comment already made.
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A
Rating: 3 out of 5
Delivery time of one week far too long, especially for an order paid for in advance. The service is not commensurate with the cost of advance payment. The alternative of payment via Paypal is not possible either, as Europaband charges the customer the fees they are contractually obliged to bear.
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A
Rating: 3 out of 5
I ordered 2000 printed bracelets, but the logo I'd put on them doesn't appear on the bracelet. I had remarked that I hadn't had a test to see if it matched my expectations.
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Response from europaband
Hello, I see that the logo was not imported via the "Send us your own file" tab but directly into the text box, which explains why it was not taken into account.
A
Rating: 3 out of 5
A deliveryman who doesn't bother to ring the bell for a delivery costing almost 10€ ???? You have to drive 10 kms yourself to pick up your parcel, with time constraints.
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A
Rating: 3 out of 5
They didn't send me a proof before sending as planned, and as a result, the logo is off. Too bad, because the product looks great!
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A
Rating: 3 out of 5
It's a pity it's not better indicated on the site that the bracelets are made of paper.
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