Customer reviews of europaband

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 4 363 published reviews
5 3 596 82% 4 413 9% 3 123 3% 2 75 2% 1 156 4%

Summary of reviews

The store consistently delivers on quality, with many reviews highlighting well-made products, accurate prints, and durable materials that meet or exceed expectations. Shipping and delivery stand out as fast and reliable, with timely arrivals, on-time or early delivery, and efficient processing of orders for events and urgent needs. Customer service and ordering experience are praised for ease, responsiveness, clear guidance, and helpful support, contributing to a smooth overall process. Repeated mentions of reliable performance for recurring orders and large events reinforce the store’s strong track record and value.

Reviews 2 and 3 stars

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/08/2019
Lack of relationship
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/08/2019
Hello, I'm very worried about UPS shipping because it's extremely expensive for our budget. I don't know why you don't work with the post office... Thanks!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/08/2019
From my cell phone, it's not so easy to place an order with a billing address different from the delivery address. In the end, I put everything in the name of the delivery address, even though I was the one who paid and another person was delivered.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/07/2019
Delivery by UPS which leaves no notice of passage and which sends you by mail a dead link which informs you therefore nothing! The event having passed in the meantime, we lost our money, so we found something more serious and cheaper!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/08/2019
Good value for money, but the customization options are not respected.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/07/2019
I couldn't find a way to add a logo to the text on the bracelet. Very fast!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/06/2019
Delivered to a relay point without any notification, even though the package was to be delivered to the billing address.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/06/2019
A FEW scares about the delivery time. But the order arrived on time; communication is complicated. I sent an email as recommended by the operator, but it was never processed. So no addition on my bracelets as requested.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/06/2019
The bracelet is nice, but the color doesn't exactly match the one on the website.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/06/2019
the site is too basic, you can't see the preview of a personalized product and you only see the result once you've received the bracelets. it's a shame because the product is good.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/04/2019
I was supposed to be delivered in 2 to 4 days, but after a week I called (fortunately) to be told that my order would be delayed. In short, I was delivered after 2 weeks!
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Response from europaband
Mea Culpa, in this case it's our fault, your order was forgotten in the workshop. We'll give you a discount on your next order as compensation.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/05/2019
ok for the site
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/04/2019
Not easy to create bracelet No patterns available
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/04/2019
not enough product description, especially about how to close the bracelets; I chose the reusable ring by default;
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/04/2019
Navigation is user-friendly, but when accessing the configurator, the cursor doesn't go to the text zone, and you try to click on the little square that indicates the text zone, when this isn't possible.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/03/2019
Average, fortunately the delivery error was quickly rectified.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/03/2019
An efficient and practical site
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/02/2019
The bracelets (400) are splendid... Unfortunately, they don't come in the right size... Adult size instead of child size. This stops us in our tracks, and it's a real shame, because they're splendid!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/01/2019
There is a date announced when ordering, and I received it a week later ... this order was for an event, so I'm not satisfied at all.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/12/2018
Good products, shipping costs are very high!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/06/2018
....
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/06/2018
site ok and clear
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/06/2018
The bracelets arrived late, rendering half of them useless.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/07/2018
order arrived on time
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/05/2018
Problem of red turning orange on delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/05/2018
fabric bracelet not so good
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/04/2018
Paper tears very quickly
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Response from europaband
Hello, Tyvek paper is tear-proof. Can you explain what happened to your bracelets?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/04/2018
Unfortunately, once tightened, the black ring cannot be removed. It would be useful to specify this on the website. It's a pity that the black thread of the embroidery is visible through the orange of the bracelet.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/02/2018
Difficulties in finding the font chosen in the previous order so that the remaining bracelets and the new ones have the same spelling.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/02/2018
Easy to access but unpleasant surprise for the €10 delivery charge for light paper. ...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/12/2017
product quality ....
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/12/2017
Problems with delivery times.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/06/2017
Delayed shipment of order, no compensation offered.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/10/2017
the cost of delivery was too high for the price.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/10/2017
medium print
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/09/2017
The logo on the bracelet was missing for the 2nd edition... Very average commercial solution...
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Response from europaband
Hello, Sorry for the inconvenience, you did send us your logo for the first print but you didn't send us anything for your second order. We can give you a 10% discount on your next order if you wish.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/08/2017
Delivered on time, visual on the bracelet compliant. However, the quality of the clasp, for a festival bracelet, was deplorable. I don't need to tell you how much time was wasted at the counter locking the bracelets (which wasn't done systematically, so security is zero). Very disappointed overall.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/07/2017
The bracelets weren't reliable enough, so some managed to pass them on to others.
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