/10
★★★★★
based on 3680 reviews published
★★★★★
based on 3680 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The color of the bracelet is different from the one we ordered
Comprador Verificado
purchased on 18/11/2019
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Answer from europaband
Good morning, We are sorry for your comment, it is true that sometimes the color can vary a little bit. In order to get a result as close as possible, please give us the Pantone code of the desired color. Do not hesitate to contact us when this kind of thing happens, so we can find a solution together. Regards.
3
/5
★★★☆☆
The production time is a little long
Acheteur Vérifié
purchased on 11/11/2019
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3
/5
★★★☆☆
Shipping costs far too high
Acheteur Vérifié
purchased on 20/11/2019
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3
/5
★★★☆☆
The quality of the product is good, but when ordering, it said that the order would be delivered in 15/20 days, and it took much longer. When the shipment arrived, we were not given any kind of notice to pick it up at the collection point, as we were not found at home on the day of delivery.
Comprador Verificado
purchased on 26/09/2019
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Answer from europaband
Dear Mari Pau, Thank you for your comment, Your order is from 09/26/19 payment by wire transfer, we received the wire transfer on Saturday 09/28/19.
We were able to start manufacturing the order on Monday 30/09/19. We finished manufacturing on 10/15/19.You tried to deliver the package on 10/16/19 that is 13 days after the start of production.Normally UPS sends a mail to let you know that they could not deliver and they drop it off at the access point closest to your address.Unfortunately, it is a point that we cannot verify and we need to improve it.We are sorry for the inconvenience, Best regards
We were able to start manufacturing the order on Monday 30/09/19. We finished manufacturing on 10/15/19.You tried to deliver the package on 10/16/19 that is 13 days after the start of production.Normally UPS sends a mail to let you know that they could not deliver and they drop it off at the access point closest to your address.Unfortunately, it is a point that we cannot verify and we need to improve it.We are sorry for the inconvenience, Best regards
2
/5
★★☆☆☆
I ordered some personalized wristbands, they arrived wrong and when I asked for a solution, I did get an answer, but they still arrived wrong. I would not order from this company again.
Comprador Verificado
purchased on 30/09/2019
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Answer from europaband
Dear Noelia, Thank you for your feedback. We are very sorry for the mishandling of your problem.We reshipped the missing bracelets.You could have contacted the sales team to find together a new solution for your order.We would have been happy to make up for the mistake.We apologize for the inconvenience.Best regards
3
/5
★★★☆☆
The shipment arrived correctly in time and condition. I received a phone call to notify me of arrival in a timely manner. The product was deposited in a safe place for collection, the collection was done properly. But I got a big surprise in the amount, when I found that the product was worth 4.60 € and the shipping costs were 8.50 €. This is more than double the value of the product. It seems to me something abusive.
Comprador Verificado
purchased on 20/09/2019
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Answer from europaband
Dear customer, Thank you very much for your comment. We will take it into account for your future orders and we hope to work with you again. We are sorry for the inconvenience. Best regards.
3
/5
★★★☆☆
It took a long time to clarify the price due to different sizes and colors. Otherwise fine
Comprador Verificado
purchased on 13/06/2019
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Answer from europaband
Good morning Carlos, Thank you for your review, we will try to improve this point to make it easier for our customers. Best regards,
2
/5
★★☆☆☆
My assessment is regarding the quality of the bracelet.
Comprador Verificado
purchased on 29/05/2019
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Answer from europaband
Dear customer, Thank you for your feedback. We are sorry to hear that the quality of our products did not meet your expectations. It is true that when the file has a lot of color like yours, the printing can sometimes lose a bit of quality. We will try to improve this point so that we will no longer send disappointing products.
We will try to improve this point so that we no longer send disappointing products. Best regards.
We will try to improve this point so that we no longer send disappointing products. Best regards.
3
/5
★★★☆☆
Fast service and good quality
Comprador Verificado
purchased on 02/09/2019
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Answer from europaband
Thank you very much for your review, see you soon!
3
/5
★★★☆☆
I placed an order for 200 bracelets, i.e. 20 plates of 10 and the numbers do not follow one another from the 19th to the 20th plate, judge for yourself plate n° 19 from 132281 to 132290 plate n° 20 from 833181 to 833190 . What talent...
Acheteur Vérifié
purchased on 02/10/2019
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3
/5
★★★☆☆
Fine
Acheteur Vérifié
purchased on 30/09/2019
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3
/5
★★★☆☆
Fast and efficient, too bad the font isn't respected.
Acheteur Vérifié
purchased on 07/09/2019
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3
/5
★★★☆☆
Lack of relationship
Acheteur Vérifié
purchased on 31/08/2019
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3
/5
★★★☆☆
Hello, I'm very worried about UPS shipping because it's extremely expensive for our budget. I don't know why you don't work with the post office... Thanks!
Acheteur Vérifié
purchased on 11/08/2019
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3
/5
★★★☆☆
From my cell phone, it's not so easy to place an order with a billing address different from the delivery address. In the end, I put everything in the name of the delivery address, even though I was the one who paid and another person was delivered.
Acheteur Vérifié
purchased on 06/08/2019
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2
/5
★★☆☆☆
Delivery by UPS which leaves no notice of passage and which sends you by mail a dead link which informs you therefore nothing! The event having passed in the meantime, we lost our money, so we found something more serious and cheaper!
Acheteur Vérifié
purchased on 21/07/2019
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3
/5
★★★☆☆
Good value for money, but the customization options are not respected.
Acheteur Vérifié
purchased on 02/08/2019
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3
/5
★★★☆☆
I couldn't find a way to add a logo to the text on the bracelet. Very fast!
Acheteur Vérifié
purchased on 11/07/2019
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2
/5
★★☆☆☆
Delivered to a relay point without any notification, even though the package was to be delivered to the billing address.
Acheteur Vérifié
purchased on 12/06/2019
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3
/5
★★★☆☆
A FEW scares about the delivery time. But the order arrived on time; communication is complicated. I sent an email as recommended by the operator, but it was never processed. So no addition on my bracelets as requested.
Acheteur Vérifié
purchased on 19/06/2019
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3
/5
★★★☆☆
The bracelet is nice, but the color doesn't exactly match the one on the website.
Acheteur Vérifié
purchased on 25/06/2019
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3
/5
★★★☆☆
The site is too basic, you can't see the preview of a personalized product and you only see the result once you've received the bracelets. it's a shame because the product is good.
Acheteur Vérifié
purchased on 20/06/2019
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2
/5
★★☆☆☆
I was supposed to be delivered in 2 to 4 days, but after a week I called (fortunately) to be told that my order would be delayed. In short, I was delivered after 2 weeks!
Acheteur Vérifié
purchased on 23/04/2019
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Answer from europaband
Mea Culpa, in this case it's our fault, your order was forgotten in the workshop. We'll give you a discount on your next order as compensation.
3
/5
★★★☆☆
Ok for the site
Acheteur Vérifié
purchased on 03/05/2019
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2
/5
★★☆☆☆
Not easy to create bracelet No patterns available
Acheteur Vérifié
purchased on 12/04/2019
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3
/5
★★★☆☆
Not enough product description, especially about how to close the bracelets; I chose the reusable ring by default;
Acheteur Vérifié
purchased on 04/04/2019
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3
/5
★★★☆☆
Navigation is user-friendly, but when accessing the configurator, the cursor doesn't go to the text zone, and you try to click on the little square that indicates the text zone, when this isn't possible.
Acheteur Vérifié
purchased on 08/04/2019
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3
/5
★★★☆☆
Average, fortunately the delivery error was quickly rectified.
Acheteur Vérifié
purchased on 14/03/2019
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3
/5
★★★☆☆
An efficient and practical site
Acheteur Vérifié
purchased on 11/03/2019
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2
/5
★★☆☆☆
The bracelets (400) are splendid... Unfortunately, they don't come in the right size... Adult size instead of child size. This stops us in our tracks, and it's a real shame, because they're splendid!
Acheteur Vérifié
purchased on 12/02/2019
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