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I
Rating: 4 out of 5
first
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Customer reviews of Europe Incontinence
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 3 141 published reviews
Summary of reviews
Customers consistently highlight fast, reliable delivery and convenient fulfillment, with orders arriving on time and shipments processed quickly. They note specific strengths in product availability and accuracy, mentioning a wide selection, items matching descriptions, and products that meet their needs. The store also receives strong praise for service reliability and ease of ordering, including straightforward payments, professional packaging, and responsive, trustworthy support. Overall, the experience is described as seamless and dependable, with regular customers expressing continued trust and repeat purchases.
Reviews 1, 2, 3 and 4 stars
Reset filtersI
Rating: 4 out of 5
Satisfied
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M
Rating: 4 out of 5
Fast delivery, but a bit crushed package.
C
Rating: 4 out of 5
Delivery speed and compliant with the request. Just don't choose locker as the package is very large and tall. I couldn't get the box out, had to destroy it on site. The delivery person must have really forced it to fit in the locker.
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H
Rating: 1 out of 5
Reception too long and non-discreet packaging, which would be the minimum, especially since my order was delivered to a pickup point instead of the locker I had selected.
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Response from Europe Incontinence
Hello Hafida,
We apologize for these inconveniences, both regarding the delivery time and the choice of pickup point.
For the issue regarding discreet packaging, we invite you to contact our customer service by email, indicating your order number. We will then be able to verify the situation.
Regarding the delivery to a pickup point instead of the selected locker, this is unfortunately an issue related to the carrier, independent of our will.
We sincerely apologize for this experience and thank you for your understanding.
Best regards,
Europe Incontinence
We apologize for these inconveniences, both regarding the delivery time and the choice of pickup point.
For the issue regarding discreet packaging, we invite you to contact our customer service by email, indicating your order number. We will then be able to verify the situation.
Regarding the delivery to a pickup point instead of the selected locker, this is unfortunately an issue related to the carrier, independent of our will.
We sincerely apologize for this experience and thank you for your understanding.
Best regards,
Europe Incontinence
L
Rating: 3 out of 5
Product ok but very slow shipping
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Response from Europe Incontinence
Hello Laia,
Thank you for your comment. We are glad to know that you liked the product. We apologize that the delivery took longer than expected.
Thank you for your patience and understanding.
Best regards,
Europe Incontinence
Thank you for your comment. We are glad to know that you liked the product. We apologize that the delivery took longer than expected.
Thank you for your patience and understanding.
Best regards,
Europe Incontinence
R
Rating: 3 out of 5
The price increase is significant, it's really a shame because the product is good. Next time before ordering again I will compare better with other sites.
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Response from Europe Incontinence
Hello Raphaël,
Thank you for your feedback and your honesty. We completely understand your comment regarding the price increase and are sorry that it may have disappointed you.
However, we are pleased that the product meets your satisfaction and hope to have the opportunity to see you again soon on our site.
Best regards,
Europe Incontinence
Thank you for your feedback and your honesty. We completely understand your comment regarding the price increase and are sorry that it may have disappointed you.
However, we are pleased that the product meets your satisfaction and hope to have the opportunity to see you again soon on our site.
Best regards,
Europe Incontinence
P
Rating: 4 out of 5
I ordered 1 pack of large panties to try on, they fit me well. I also took some size M panties, would you take back the unused packs? For the purchase of large panties, please thank you.
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M
Rating: 4 out of 5
This almost turned out to be a very bad experience because of a Chronopost delivery person, since I literally got my package "stolen" in the elevator by a neighbor because the delivery person was too lazy to deliver it to me in person even though I told him I was disabled AND that there was an elevator. But the neighbor didn't find the contents of the package to his liking, I found my package "opened" in the elevator some time later. We almost faced disaster because of Chronopost!
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A
Rating: 4 out of 5
It is very useful and comfortable
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R
Rating: 2 out of 5
A box was not wrapped in black foil, it was torn open and obviously needed to be re-glued, yet the box was so ripped that one could see from the outside what was packed. Packages were presumably discovered. Unfortunately, I have experienced this before.
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Response from Europe Incontinence
Good day Ralf,
we are sorry that your package arrived in this condition. Please contact our customer service via email and provide your order number so that we can check the situation and find a solution together.
We take your comment very seriously and will ensure to improve our service in the future.
Thank you for your feedback and your understanding.
Best regards
Europe Incontinence
we are sorry that your package arrived in this condition. Please contact our customer service via email and provide your order number so that we can check the situation and find a solution together.
We take your comment very seriously and will ensure to improve our service in the future.
Thank you for your feedback and your understanding.
Best regards
Europe Incontinence
P
Rating: 4 out of 5
Hello, I would like to know where my ordered pants are. I ordered and paid for them last Sunday, and it is taking a long time for them to be delivered. They are fine, I have placed and received an earlier order. I would like clarification on this order. Kind regards, Pauline Hylkema
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C
Rating: 4 out of 5
Competitive prices, serious service.
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E
Rating: 3 out of 5
It's ok, no value added from other stores. I find tena ultima here cloth like only but no plastic one... Also you have to pay for discreet package and if you don't.. make sure you don't get it shipped where everyone can see your diapers and protections! So the store force you to pay for discretion. Aside from that, very fast treatment of orders and shipping, straight forward to search for products and order
Response from Europe Incontinence
Dear Sir,
Thank you for your review and for taking the time to share your experience with our services.
Regarding discreet packaging, this is offered as an optional service to provide an additional level of privacy for customers who wish to use it. The slightly higher price is due to the specific packaging and additional preparation required to ensure completely discreet delivery, particularly for incontinence products.
We nevertheless understand your comment and will take it into consideration as we continue to improve our services.
Thank you for your trust.
Kind regards,
Europe Incontinence
Thank you for your review and for taking the time to share your experience with our services.
Regarding discreet packaging, this is offered as an optional service to provide an additional level of privacy for customers who wish to use it. The slightly higher price is due to the specific packaging and additional preparation required to ensure completely discreet delivery, particularly for incontinence products.
We nevertheless understand your comment and will take it into consideration as we continue to improve our services.
Thank you for your trust.
Kind regards,
Europe Incontinence
S
Rating: 1 out of 5
Still no news about my package and no response from your customer service
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Response from Europe Incontinence
Hello,
We completely understand your frustration regarding this situation and we are sorry for the inconveniences encountered.
The issue with the relay point is unfortunately beyond our control, but we are doing our best with our carrier to ensure that your order reaches you as soon as possible.
We thank you for your patience and remain at your disposal if necessary.
Best regards,
Europe Incontinence
We completely understand your frustration regarding this situation and we are sorry for the inconveniences encountered.
The issue with the relay point is unfortunately beyond our control, but we are doing our best with our carrier to ensure that your order reaches you as soon as possible.
We thank you for your patience and remain at your disposal if necessary.
Best regards,
Europe Incontinence
M
Rating: 4 out of 5
It has been very good, I recommend it.
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A
Rating: 1 out of 5
Hello, You are very kind to inform me that my order has " FINALLY " arrived!! Likewise, you can be proud of your exceptional competence, my order, dated 22/07/2026, indeed took only 7 days to arrive... Bravo again for your efficiency!!! I can assure you that this is indeed the last time I order from a bunch of clowns!!! Bye!!!! ME
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Response from Europe Incontinence
Hello Mr. Martin,
We understand your dissatisfaction regarding the delay encountered for the delivery of your order and we are sincerely sorry for this experience.
After verification, your order was indeed prepared and shipped by our teams within the expected timeframes. The delay encountered during delivery is unfortunately related to the carrier's handling, an element independent of our will.
We sincerely regret the inconveniences caused and understand your frustration. Rest assured that we do our utmost to ensure quality service and that we remain attentive to our customers' feedback in order to constantly improve our handling.
We still hope to have the opportunity to regain your trust in the future.
Best regards,
Europe Incontinence
We understand your dissatisfaction regarding the delay encountered for the delivery of your order and we are sincerely sorry for this experience.
After verification, your order was indeed prepared and shipped by our teams within the expected timeframes. The delay encountered during delivery is unfortunately related to the carrier's handling, an element independent of our will.
We sincerely regret the inconveniences caused and understand your frustration. Rest assured that we do our utmost to ensure quality service and that we remain attentive to our customers' feedback in order to constantly improve our handling.
We still hope to have the opportunity to regain your trust in the future.
Best regards,
Europe Incontinence
A
Rating: 4 out of 5
A little bit big, but the sizes were there. Anyway, excellent quality diapers, sturdy and well made.
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A
Rating: 3 out of 5
The choice of pickup points is not complete on your site. It only offers 24/7 lockers, whereas near my home there are plenty of shops that accept Mondial Relay. So obviously, 6 packs of diapers do not fit in the Locker. This delayed the delivery, and moreover, I was not even informed that there were difficulties with the delivery; if I hadn't been on the app, I would never have known that the package was stuck in Mont Marsan. In short, the Mondial Relay delivery system needs to be reviewed, it is not up to par on your site. On other shopping sites, they offer more pickup points and not just lockers. As for the protections, it's too early to give an opinion.
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Response from Europe Incontinence
Hello,
Thank you for taking the time to share your experience.
We are sorry for the difficulties encountered with the delivery. The choice of pickup points offered during the order depends directly on the information provided by Mondial Relay, and we understand your disappointment if only lockers were available while partner shops exist nearby.
We also regret the lack of information regarding the blockage of your package. We understand that this situation must have been frustrating, and we will pass on your feedback to improve the delivery experience.
We hope, however, that the protections will fully meet your expectations once you have had the opportunity to use them.
Best regards,
Europe Incontinence
Thank you for taking the time to share your experience.
We are sorry for the difficulties encountered with the delivery. The choice of pickup points offered during the order depends directly on the information provided by Mondial Relay, and we understand your disappointment if only lockers were available while partner shops exist nearby.
We also regret the lack of information regarding the blockage of your package. We understand that this situation must have been frustrating, and we will pass on your feedback to improve the delivery experience.
We hope, however, that the protections will fully meet your expectations once you have had the opportunity to use them.
Best regards,
Europe Incontinence
T
Rating: 1 out of 5
Nothing to object to them. But the UPS courier did not make any delivery, merely dropping the package wherever it seemed fit to him and I had to go pick it up. Unacceptable.
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Response from Europe Incontinence
Good morning Mr. Parmigiani,
Thank you for your feedback. We are sorry to hear that the delivery did not go as planned. Unfortunately, this situation is beyond our control, as the courier is an external service provider that manages deliveries independently.
We will still forward your report to the courier so that situations like this do not happen again. Thank you for informing us.
Best regards,
Europe Incontinence
Thank you for your feedback. We are sorry to hear that the delivery did not go as planned. Unfortunately, this situation is beyond our control, as the courier is an external service provider that manages deliveries independently.
We will still forward your report to the courier so that situations like this do not happen again. Thank you for informing us.
Best regards,
Europe Incontinence
G
Rating: 3 out of 5
The delivery was not made to the right locker! Moreover, I received several emails indicating the arrival of my order in 2 different lockers and to make matters worse, the last email informing me of the delivery in the locker was false; I went to this locker but my package was not there. I picked it up at another locker. This is my last order with you. Best wishes.
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Response from Europe Incontinence
Hello Mr. Rabotin,
We are sincerely sorry for this bad delivery experience. We fully understand your dissatisfaction with the contradictory information received and the fact that your package was ultimately deposited in a different locker than the one announced.
Unfortunately, this type of error falls under the carrier's responsibility and we regret the inconvenience this has caused you. We apologize for this situation, even though it is beyond our control.
We are, however, relieved to learn that you were finally able to retrieve your order. We sincerely regret that this experience leads you to no longer order from us and hope to have the opportunity to regain your trust in the future.
Best regards,
Europe Incontinence
We are sincerely sorry for this bad delivery experience. We fully understand your dissatisfaction with the contradictory information received and the fact that your package was ultimately deposited in a different locker than the one announced.
Unfortunately, this type of error falls under the carrier's responsibility and we regret the inconvenience this has caused you. We apologize for this situation, even though it is beyond our control.
We are, however, relieved to learn that you were finally able to retrieve your order. We sincerely regret that this experience leads you to no longer order from us and hope to have the opportunity to regain your trust in the future.
Best regards,
Europe Incontinence
S
Rating: 3 out of 5
The diaper Velcro doesn't hold well
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Response from Europe Incontinence
Hello,
Thank you for your feedback. We are sorry to hear that the Velcro on the diapers did not fully satisfy you. Your comment is valuable and will be taken into account to improve our products.
Best regards,
Europe Incontinence
Thank you for your feedback. We are sorry to hear that the Velcro on the diapers did not fully satisfy you. Your comment is valuable and will be taken into account to improve our products.
Best regards,
Europe Incontinence
P
Rating: 1 out of 5
I received the order a month later and I no longer need it
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Response from Europe Incontinence
Hello Patricia,
We sincerely apologize for this exceptional delay in delivery. We completely understand that you no longer need your order after waiting a month.
We invite you to contact our customer service by email, indicating your order number. Our team is very responsive and will review the situation with you to offer a solution.
Best regards,
Europe Incontinence
We sincerely apologize for this exceptional delay in delivery. We completely understand that you no longer need your order after waiting a month.
We invite you to contact our customer service by email, indicating your order number. Our team is very responsive and will review the situation with you to offer a solution.
Best regards,
Europe Incontinence
H
Rating: 1 out of 5
I have not received an order
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Response from Europe Incontinence
Hello,
We are sorry to hear that you have not yet received your order. We invite you to contact our customer service by email mentioning your order number, so that we can precisely verify the situation and determine whether it is a delay in shipping, a delivery problem, or another difficulty.
Our team will then be able to carry out the necessary checks and provide you with an appropriate response.
Best regards,
Europe Incontinence
We are sorry to hear that you have not yet received your order. We invite you to contact our customer service by email mentioning your order number, so that we can precisely verify the situation and determine whether it is a delay in shipping, a delivery problem, or another difficulty.
Our team will then be able to carry out the necessary checks and provide you with an appropriate response.
Best regards,
Europe Incontinence
F
Rating: 2 out of 5
Little consideration for customers. It is advised not to have any issues with your order. If that is the case, do not count on the customer service to help you.
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Response from Europe Incontinence
Hello,
We are sincerely sorry to read your comment and regret that you feel this way. The satisfaction of our customers and the quality of our after-sales service are at the heart of our priorities.
We would like to understand exactly what happened and review your file in order to find a solution. Please do not hesitate to contact us directly by providing the information related to your order.
Best regards,
Europe Incontinence
We are sincerely sorry to read your comment and regret that you feel this way. The satisfaction of our customers and the quality of our after-sales service are at the heart of our priorities.
We would like to understand exactly what happened and review your file in order to find a solution. Please do not hesitate to contact us directly by providing the information related to your order.
Best regards,
Europe Incontinence
C
Rating: 1 out of 5
I have not received the order, it should have arrived a week ago, it has been 3 days in delivery and waiting
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Response from Europe Incontinence
Hello Carmen,
We apologize for this delay. It is likely a problem with the carrier.
We invite you to contact our customer service by email, indicating your order number. Our team is very responsive and will do everything necessary to check the situation with the carrier and provide you with a solution as soon as possible.
Best regards,
Europe Incontinence
We apologize for this delay. It is likely a problem with the carrier.
We invite you to contact our customer service by email, indicating your order number. Our team is very responsive and will do everything necessary to check the situation with the carrier and provide you with a solution as soon as possible.
Best regards,
Europe Incontinence
J
Rating: 4 out of 5
8
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I
Rating: 4 out of 5
first everything was agreed and on time
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J
Rating: 4 out of 5
happy with a first order; I came back and still happy
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M
Rating: 3 out of 5
Great prices but they use a really terrible courier
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Response from Europe Incontinence
Hello,
We are sorry to hear that your experience with the delivery was not satisfactory. We understand your disappointment and take your feedback seriously.
Best regards,
ColisPharma
We are sorry to hear that your experience with the delivery was not satisfactory. We understand your disappointment and take your feedback seriously.
Best regards,
ColisPharma
J
Rating: 4 out of 5
Very serious company, fast delivery. Very satisfied
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M
Rating: 4 out of 5
Good quality
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D
Rating: 1 out of 5
I am missing a set of razors and despite a complaint, I have not been compensated.
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Response from Europe Incontinence
Hello Sir,
We are sincerely sorry to learn that a product is missing from your order.
We invite you to contact our customer service again by email specifying the missing product as well as your order number. It is possible that your previous message unfortunately slipped through the cracks.
As soon as we receive your email, we will do what is necessary to verify your file and find a solution as soon as possible.
Best regards,
Europe Incontinence
We are sincerely sorry to learn that a product is missing from your order.
We invite you to contact our customer service again by email specifying the missing product as well as your order number. It is possible that your previous message unfortunately slipped through the cracks.
As soon as we receive your email, we will do what is necessary to verify your file and find a solution as soon as possible.
Best regards,
Europe Incontinence
P
Rating: 4 out of 5
Ordering via smartphone is quite difficult
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N
Rating: 4 out of 5
Everything was fine with my order, delivered quickly. Thank you.
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J
Rating: 3 out of 5
-
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Response from Europe Incontinence
Hello Jean,
Thank you for taking the time to rate us.
We look forward to serving you again.
Best regards,
Europe Incontinence
Thank you for taking the time to rate us.
We look forward to serving you again.
Best regards,
Europe Incontinence
S
Rating: 1 out of 5
Satisfactory service nothing to report
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Response from Europe Incontinence
Hello Serge,
Thank you very much for your positive feedback! We are delighted to hear that you are satisfied with our service.
We look forward to assisting you again with your next order.
Best regards,
Europe Incontinence
Thank you very much for your positive feedback! We are delighted to hear that you are satisfied with our service.
We look forward to assisting you again with your next order.
Best regards,
Europe Incontinence
Y
Rating: 1 out of 5
Did not receive the same product as the previous order
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Response from Europe Incontinence
Hello Youssef,
Thank you for your feedback and we apologize for this inconvenience.
Please know that in case of any problem with your product, you can directly contact our after-sales service by email. Our team will be happy to quickly find a solution for you.
Looking forward to assisting you,
Best regards,
Europe Incontinence
Thank you for your feedback and we apologize for this inconvenience.
Please know that in case of any problem with your product, you can directly contact our after-sales service by email. Our team will be happy to quickly find a solution for you.
Looking forward to assisting you,
Best regards,
Europe Incontinence
J
Rating: 1 out of 5
They sent my Molicare Mobile premium order inside a huge box of TENA Bed underpad of 140 units which, being so fragile and filled with plastics to complete it, arrived broken and with the packages of my purchase visible. I accepted the shipment because they did not appear damaged and it is the first time this has happened. I hope that in the future they will use appropriate boxes as they had done until now. I can send you a photograph showing the condition in which it was delivered to me.
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Response from Europe Incontinence
Good morning, madam:
In this case, you can contact our customer service by email, attaching a photograph of the package as you received it. Our team will then be able to review the situation and provide you with a response.
Of course, we will take your comment into account and inform our logistics team to pay special attention to the packaging of orders in the future.
We appreciate your comment and your understanding.
Best regards,
Europe Incontinence
In this case, you can contact our customer service by email, attaching a photograph of the package as you received it. Our team will then be able to review the situation and provide you with a response.
Of course, we will take your comment into account and inform our logistics team to pay special attention to the packaging of orders in the future.
We appreciate your comment and your understanding.
Best regards,
Europe Incontinence
D
Rating: 4 out of 5
Effective and fast
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