English 
M
Rating: 4 out of 5
Fast delivery, but a bit crushed package.
Customer reviews of Europe Incontinence
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 3 091 published reviews
Summary of reviews
Customers consistently highlight fast, reliable delivery and convenient fulfillment, with orders arriving on time and shipments processed quickly. They note specific strengths in product availability and accuracy, mentioning a wide selection, items matching descriptions, and products that meet their needs. The store also receives strong praise for service reliability and ease of ordering, including straightforward payments, professional packaging, and responsive, trustworthy support. Overall, the experience is described as seamless and dependable, with regular customers expressing continued trust and repeat purchases.
All reviews
A
Rating: 5 out of 5
Very well
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D
Rating: 5 out of 5
Perfect and thank you for top-notch customer service
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M
Rating: 5 out of 5
Excellent
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J
Rating: 5 out of 5
Perfect
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J
Rating: 5 out of 5
No problem
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A
Rating: 5 out of 5
Fast shipping, careful packaging
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C
Rating: 5 out of 5
VERY POSITIVE, I FOUND A PRODUCT THAT WAS NOT AVAILABLE ANYWHERE, AND IT WAS DELIVERED ON TIME.
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S
Rating: 5 out of 5
No free sample, what a shame
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N
Rating: 5 out of 5
Delivery on time. Products conform to the description. Reasonable price.
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J
Rating: 5 out of 5
Fast delivery and wide selection
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D
Rating: 5 out of 5
Very good product. Well absorbent.
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O
Rating: 5 out of 5
I place an order every quarter and I have never had anything to complain about. Very good efficiency, never had a problem. Recommended for its seriousness.
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C
Rating: 4 out of 5
Delivery speed and compliant with the request. Just don't choose locker as the package is very large and tall. I couldn't get the box out, had to destroy it on site. The delivery person must have really forced it to fit in the locker.
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H
Rating: 1 out of 5
Reception too long and non-discreet packaging, which would be the minimum, especially since my order was delivered to a pickup point instead of the locker I had selected.
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Response from Europe Incontinence
Hello Hafida,
We apologize for these inconveniences, both regarding the delivery time and the choice of pickup point.
For the issue regarding discreet packaging, we invite you to contact our customer service by email, indicating your order number. We will then be able to verify the situation.
Regarding the delivery to a pickup point instead of the selected locker, this is unfortunately an issue related to the carrier, independent of our will.
We sincerely apologize for this experience and thank you for your understanding.
Best regards,
Europe Incontinence
We apologize for these inconveniences, both regarding the delivery time and the choice of pickup point.
For the issue regarding discreet packaging, we invite you to contact our customer service by email, indicating your order number. We will then be able to verify the situation.
Regarding the delivery to a pickup point instead of the selected locker, this is unfortunately an issue related to the carrier, independent of our will.
We sincerely apologize for this experience and thank you for your understanding.
Best regards,
Europe Incontinence
K
Rating: 5 out of 5
very good
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D
Rating: 5 out of 5
1 A
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J
Rating: 5 out of 5
Very good product, fully satisfying us.
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E
Rating: 5 out of 5
Simple, ultra-fast delivery as always, perfect packaging, multiple payment options including PayPal for me. Delivery via Mondial Relay with a choice of drop-off location. Everything is perfect!! I recommend Europe Incontinence. I am a regular customer for my daughter, who discovered this brand through Cdiscount and now I order through their site.
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R
Rating: 5 out of 5
I recommend this site. I made a mistake with my order and didn't choose the right diapers. The customer service was serious and responsive, and I was refunded without any problem. It's reassuring to see that this is a serious and honest site. I will continue to order from this site.
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C
Rating: 5 out of 5
Everything is correct
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L
Rating: 3 out of 5
Product ok but very slow shipping
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Response from Europe Incontinence
Hello Laia,
Thank you for your comment. We are glad to know that you liked the product. We apologize that the delivery took longer than expected.
Thank you for your patience and understanding.
Best regards,
Europe Incontinence
Thank you for your comment. We are glad to know that you liked the product. We apologize that the delivery took longer than expected.
Thank you for your patience and understanding.
Best regards,
Europe Incontinence
C
Rating: 5 out of 5
very satisfied
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M
Rating: 5 out of 5
Very professional. Fast delivery
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J
Rating: 5 out of 5
Very good
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W
Rating: 5 out of 5
Great, good service.
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V
Rating: 5 out of 5
Fits perfectly. To the protections that had been provided to me by lH.À.D. Thank you.
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T
Rating: 5 out of 5
It's okay! Thank you for the promptness.
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J
Rating: 5 out of 5
RAS
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M
Rating: 5 out of 5
Quality product that I can't find on other shopping websites. Speed in shipping.
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Z
Rating: 5 out of 5
Order received quickly as always, top lab+++++
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S
Rating: 5 out of 5
Fast delivery
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R
Rating: 3 out of 5
The price increase is significant, it's really a shame because the product is good. Next time before ordering again I will compare better with other sites.
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Response from Europe Incontinence
Hello Raphaël,
Thank you for your feedback and your honesty. We completely understand your comment regarding the price increase and are sorry that it may have disappointed you.
However, we are pleased that the product meets your satisfaction and hope to have the opportunity to see you again soon on our site.
Best regards,
Europe Incontinence
Thank you for your feedback and your honesty. We completely understand your comment regarding the price increase and are sorry that it may have disappointed you.
However, we are pleased that the product meets your satisfaction and hope to have the opportunity to see you again soon on our site.
Best regards,
Europe Incontinence
D
Rating: 5 out of 5
perfect
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A
Rating: 5 out of 5
Everything is in order!
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J
Rating: 5 out of 5
very serious both for the speed of order preparation, the quality of product packaging, and delivery times. I highly recommend
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P
Rating: 4 out of 5
I ordered 1 pack of large panties to try on, they fit me well. I also took some size M panties, would you take back the unused packs? For the purchase of large panties, please thank you.
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M
Rating: 4 out of 5
This almost turned out to be a very bad experience because of a Chronopost delivery person, since I literally got my package "stolen" in the elevator by a neighbor because the delivery person was too lazy to deliver it to me in person even though I told him I was disabled AND that there was an elevator. But the neighbor didn't find the contents of the package to his liking, I found my package "opened" in the elevator some time later. We almost faced disaster because of Chronopost!
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A
Rating: 4 out of 5
It is very useful and comfortable
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A
Rating: 5 out of 5
Very satisfied
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