Customer reviews of Europe Incontinence

Lacks a bit of speed and rarely has promo codes. I would say never.

Very efficient! The courier did not deliver the package on time, I reported it and they immediately urged the courier!

First and fast.

It's been a while since I've been ordering from you but unfortunately the last 2 orders always arrive late and in addition separate deliveries. I am really disappointed.

I repeat ordered 6x items, and although I might have made an error in the exact item, the supplier did not intervene to query it. A non online shop would have, but where ai / computers are involved, the attention to detail is lacking. Also, the delivery company was less than helpful and delayed the delivery without informing either the supplier or the customer. From a pure online perspective, the process happened as expected, but from a business-customer perspective, the customer service is weak at best. There is a customer contact as an attempt to provide this, but without human interaction in order creation, errors will be made and not realized until delivery.

The courier company Seur is very informal. It has happened to me several times that they say they will deliver on one day and do not do so until several days later, causing me distress about whether the diapers, which are essential for my mother, will arrive on time. They do not provide any explanation! Please, if you want to be a reliable company, stop sending with Seur

Product not similar to what was advertised. Lack of respect for delivery times.

Bad

Average absorption

Satisfied with the delivered products. It is regrettable to have to pay €2 for the package not to bear the name Europe Incontinence (too evocative when one aspires to discretion).

Overall, I am happy with the Europe Incontinence site, I find what I need for my daughter there. However, on my last order, I was very disappointed with the shipping (paid), selection of the pickup point, the delivery did not happen on time (order from March 31, delivery expected by April 4 at the latest, on April 10 still nothing, no news on the tracking, on April 11 a message from the carrier to choose another pickup point, finally received on April 14) Delays far too long for this type of product and especially no information for almost the entire process.

The ordering and processing was problem-free. The only point of criticism is that you only see the correct product price at the end of the order in the shopping cart. This changed for me after I entered the delivery country. The positive aspect is that you are constantly informed about the progress of the order and delivery.

my package was delivered to a neighbor who does not live in the same stairwell in the residence, and fortunately his wife informed my upstairs neighbor whom she knew. I could not go pick up the package, way too big too heavy. Fortunately a neighbor was able to transport it. Moreover, the box of the package arrived in very bad condition, torn.

Everything as expected, very good.

Products confirmed. However, the delivery method was changed without being notified (pickup point instead of locker).

Delivery on time. Only small downside, the boxes of the products were somewhat damaged. Fortunately, it was nothing fragile!...

Perfect

Everything went on time.

Discreet delivery, I will continue to use your services.

We still waiting for the order which was placed on the 23.2.26

I paid extra for delivery to the house as my mother is 94, however the package was taken to a collection point. I then had to pay somebody to collect it. I requested a refund on the delivery charge but to date have not received anything. The goods were fine, what a shame the UPS is such a disaster… why would any company risk losing their reputation by using unreliable curriers!!

Satisfactory deadlines and prices but changing the delivery point requires me to travel for 30 minutes

The carrier DPD transferred the package to Chronopost and no second delivery attempt at home. Email received 40 minutes before delivery!!!

Top as always

Almost perfect. Delivery times to be shortened if possible. Thank you in advance.

Note the quality of the package delivery. This time a day late Postnl and had to pick up! Something about privacy and time-critical delivery? Agree on service level with the relevant package service and offer this option paid to the customer!

A bit of a wait

Accessible products, good value for money.

Very good quality

As with all previous orders, the announced delivery date was not met. The tracking only works up to the border. Presumably, the packages remain there for a week without the recipient being informed.

I am really disappointed with the last order, I found my packages thrown in front of the door in the street

The delivery was not made to the correct address, this has happened twice

Very interesting site but delivery longer than usual

Trusted site

very unhappy because of too much waiting for the package (proposed dates largely exceeded) and especially zero tracking as soon as the order was placed and zero customer service, because I followed up twice by email to get precise tracking and I never received a response!! In fact, the package stayed with you for days (probably missing products..) because as soon as Chronopost took it over, it took 2 days, so the carrier is not to blame! Moreover, a Molicare form stool protection is absolutely useless, not waterproof at all!! Even the caregiver has never seen that in her career! So I don't think I will buy from you again.

Really what the product describes

There was a lot of delay in the delivery which caused me some difficulties. Indeed, there were delivery failures indicated while I had specifically requested a delivery to a relay point (1 order = 2 packages). I only received one of the 2 packages for a long time, the other one having been returned for an unknown reason.

Delivery generally in 2 packages in locker but refused this time and longer?

Hello, I did not receive my package at the pickup point and I had to go much further to a filthy garage and my package smelled like diesel, moreover I would have liked it to be in 2 boxes as you usually do.

Package never received, no solution found by Europe incontinence, 50€ lost.