The online store excels in providing a wide selection of products at competitive prices, which customers frequently highlight as a major advantage. The ordering process is described as straightforward and efficient, allowing for quick transactions. Delivery times are consistently praised, with many noting that their orders arrived promptly within the communicated shipping windows, often faster than expected. Customers also appreciate the professionalism of the service, with prompt communication regarding order confirmations and shipping updates.
I have bought five packages on different occasions and I have not received any type of discount
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Response from Europe Incontinence
Dear customer,
Thank you for your email. We already offer very competitive and advantageous prices to our customers. Additionally, we offer you an additional 5% discount on our competitive prices if you buy by the box, as well as a 10% discount if you buy two boxes.
Our delivery policy also benefits you, as we offer delivery from a certain purchase amount.
Therefore, unfortunately, it is impossible for us to offer additional discounts if we want to maintain our current level of quality and, above all, to be able to offer free shipping of the goods.
However, we inform you that we are studying the possibility of implementing a loyalty system that will allow you to obtain some specific discounts in the future.
We hope you understand our position and we remain at your disposal for any additional information.
Sincerely,
Europe Incontinence.
L
Lacroix M.
Rating: 1 out of 5
following a purchase from 14/08/2025
No, I haven't even received my order
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Response from Europe Incontinence
Hello,
We are sorry to hear that you have not received your order.
Your package is indeed marked as delivered according to the carrier. An investigation has been launched and we are waiting for a response from the carrier. As soon as we hear back from them, we will keep you informed.
We apologize for the inconvenience caused, although it is beyond our control.
Best regards,
Europe Incontinence.
R
rémi B.
Rating: 3 out of 5
following a purchase from 11/08/2025
Package received intact and well sealed, the items correspond to my order. However, please announce delivery dates that you can meet, package expected between August 14 and 16, but received on the 19!!!
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Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction, which we completely understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that this kind of situation does not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
We inform you that in the future, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence.
M
Marleen C.
Rating: 2 out of 5
following a purchase from 04/08/2025
Money for undelivered goods still not received!!! Received item is fine.
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Response from Europe Incontinence
Dear,
We are sorry to hear that you are dissatisfied, which we fully understand.
During this summer holiday, our accounting department, which is currently operating with fewer staff, has indeed fallen behind. We have prioritized your refund so that it can be processed as quickly as possible.
We apologize for the inconvenience, even though this is beyond our control.
Best regards,
Europe Incontinence.
I
Isabel A.
Rating: 1 out of 5
following a purchase from 08/08/2025
I have not received the order, and I don't even know if I will be refunded. The order was placed on 08/08/25 and today, 22/08/25, I still have neither order nor package. I do not recommend this store.
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Response from Europe Incontinence
Good morning,
We regret that you are not satisfied, we completely understand your dissatisfaction.
After investigating the matter, it seems that the transport company has lost your package.
Therefore, we will proceed with the refund of your order as soon as possible, as you have requested via email.
We ask you to forgive us for this inconvenience, which is beyond our control.
Sincerely,
Europe Incontinence.
M
Manuel U.
Rating: 3 out of 5
following a purchase from 10/08/2025
Arrived later than agreed
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Response from Europe Incontinence
Good morning,
We are very sorry for your dissatisfaction, which we completely understand.
Your complaint will be forwarded to the carrier responsible for delivering your package, in the hope that such situations do not occur in the future. Unfortunately, we have no control over deliveries themselves, as it is an independent delivery service.
We inform you that you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is beyond our control.
Sincerely,
Europe Incontinence.
A
AMELIA T.
Rating: 4 out of 5
following a purchase from 08/08/2025
Everything perfect
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Laurent L.
Rating: 4 out of 5
following a purchase from 07/08/2025
Correct site, but it's a pity that some products sold are not of good quality. Otherwise, the order and delivery went well.
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jose vicente B.
Rating: 4 out of 5
following a purchase from 29/07/2025
The swimmate pads have been as I expected but the others have not,
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Anne F.
Rating: 2 out of 5
following a purchase from 05/08/2025
Package arrived far too late
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Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction, which we fully understand.
Your complaint will be forwarded to the carrier, responsible for the delivery of your package, in the hope that this kind of situation does not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
We inform you that you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is independent of our will.
Sincerely,
Europe Incontinence.
R
Reynelde V.
Rating: 4 out of 5
following a purchase from 02/08/2025
impeccable product and delivery, but the black plastic surrounding the packages is unbearable.
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PEDRO S.
Rating: 1 out of 5
following a purchase from 02/08/2025
I haven't received it
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Response from Europe Incontinence
Good morning,
We regret that you have not received your package.
It seems that your package has been returned to our facilities because, apparently, your delivery address was incomplete.
Could you please send a complaint to the following email address: [email protected]?
We will look for a solution to resend your package or proceed with your refund.
We apologize for the inconvenience caused, although it is beyond our control.
Sincerely,
Europe Incontinence.
D
didier P.
Rating: 4 out of 5
following a purchase from 02/08/2025
Package arrived all torn
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MARIA C.
Rating: 4 out of 5
following a purchase from 28/07/2025
The order was delayed by a day and it no longer worked for me because I had a trip. Other than that, the experience was good and the availability of products was very wide.
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Maryline P.
Rating: 3 out of 5
following a purchase from 31/07/2025
Fast delivery
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Response from Europe Incontinence
Hello,
Thank you for your feedback. Please feel free to let us know what we could do to improve our services.
Best regards,
Europe Incontinence.
M
MARIA INES S.
Rating: 1 out of 5
following a purchase from 24/07/2025
The product is good. The customer service in my case was terrible and the shipping was very slow. I am still waiting for them to respond to resolve my doubts.
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Response from Europe Incontinence
Good morning,
We are very sorry for your dissatisfaction, which we fully understand.
Our after-sales service responds to all inquiries received through the email address: [email protected].
Your complaint will be forwarded to UPS, responsible for the delivery of your package. Unfortunately, we have no control over the deliveries themselves, as this is an independent delivery service.
We inform you that you have the option to choose another carrier if you wish.
We apologise for the inconvenience caused, although it is beyond our control.
Sincerely,
Europe Incontinence
Y
Yamina A.
Rating: 1 out of 5
following a purchase from 28/07/2025
Not at all! We have ordered the parcel to be delivered at home but the delivery man has delivered it to a shop far away from my place, this is unacceptable as if I ordered this kind of products at home it is because I cannot walk and am on a wheelchair. The UPS service is deceitful and unprofessional. I will not definitely order again from you and I will certainly tell my friends not to.
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Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction, which we fully understand.
Your complaint will be forwarded to UPS, which is responsible for delivering your parcel. Unfortunately, we have no control over deliveries themselves, as this is an independent delivery service.
Please note that you have the option of choosing another carrier if you wish.
We apologise for the inconvenience caused, although it is beyond our control.
Kind regards,
Europe Incontinence
I
Ilaria A.
Rating: 1 out of 5
following a purchase from 17/07/2025
Delay in delivery
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Response from Europe Incontinence
Good morning,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.
Due to a high number of orders, we have accumulated some delays and we apologize for this.
We are doing everything possible to ensure that this type of inconvenience does not happen again in the future.
Best regards,
Europe Incontinence.
A
Antonia M.
Rating: 1 out of 5
following a purchase from 07/07/2025
Like baby ones
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Response from Europe Incontinence
Good morning,
Could you give us more details about your comment?
Sincerely,
Europe Incontinence
O
Ourdia R.
Rating: 4 out of 5
following a purchase from 21/07/2025
It was difficult at first but after all, it went well.
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Patrick R.
Rating: 3 out of 5
following a purchase from 15/07/2025
9.
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LILIANE C.
Rating: 3 out of 5
following a purchase from 14/07/2025
Impeccable, just annoying to have to sign for the delivery. We have a parcel area where we do not sign. It would be great if we didn't have to sign. Thank you
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Response from Europe Incontinence
Hello,
Thank you for your feedback.
This signature request is part of the delivery process specific to the carrier you chose and is therefore independent of our will.
Thank you for your understanding.
Best regards,
Europe Incontinence.
E
enrique G.
Rating: 4 out of 5
following a purchase from 13/07/2025
Reliable
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E
ERIC S.
Rating: 2 out of 5
following a purchase from 04/07/2025
On the merchant site, nothing to say, however the products have changed, they have become of poor quality.
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Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction regarding the quality of the products you ordered.
Your feedback will be forwarded to the manufacturer.
Fortunately, we offer a wide range of brands and products so that you can find the product that suits you best.
Best regards,
Europe Incontinence.
A
Anna M.
Rating: 4 out of 5
following a purchase from 09/07/2025
We haven't had time to test them more than once... they can't be reused..
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johnny L.
Rating: 3 out of 5
following a purchase from 09/07/2025
Delivery deadlines not respected, box, paying for discretion (too bad) and damaged upon arrival (this is the second time in a row that it arrives damaged), for the changes increasingly thin (too thin), next order I will take another model.
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Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.
Due to a large number of orders, we have accumulated some delays and we apologize for that.
We are doing everything possible to ensure that this kind of inconvenience does not happen again in the future.
As for the damaged boxes, a complaint will be forwarded to the transport company responsible for the damages caused.
Finally, regarding the changes, we will forward your comments to the concerned brand.
Feel free to try other brands that we offer and give us your feedback.
Best regards,
Europe Incontinence.
P
P. D.
Rating: 4 out of 5
following a purchase from 09/07/2025
Good service and delivery.
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Liliane F.
Rating: 2 out of 5
following a purchase from 08/07/2025
Delivery date scheduled between July 11 and 12...BUT package received only on July 16. Really very unfortunate. Otherwise, content OK.
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Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.
Due to a large number of orders, we have accumulated some delays and we apologize for that.
We are doing everything possible to ensure that this kind of inconvenience does not happen again in the future.
Best regards,
Europe Incontinence.
B
Béatrice M.
Rating: 2 out of 5
following a purchase from 08/07/2025
Deliveries are always late compared to the communicated deadline.
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Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.
Due to a large number of orders, we have accumulated some delays and we apologize for that.
We are doing everything possible to ensure that this kind of inconvenience does not happen again in the future.
Best regards,
Europe Incontinence.
A
Annie G.
Rating: 2 out of 5
following a purchase from 05/07/2025
The delivery did not go as planned, received 2 packages one by carrier and the other by Chronopost, otherwise the products are fine.
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Response from Europe Incontinence
Hello,
Could you please specify which carrier (different from Chronopost) delivered your package?
Best regards,
Europe Incontinence.
A
ALAIN T.
Rating: 3 out of 5
following a purchase from 06/07/2025
Pickup point changed and forced to travel 20km instead of 1km. Not cool!!!
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Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.
The carrier was unable to deliver your package to the initial pickup point due to its temporary unavailability. They then dropped your package at the nearest pickup point.
Best regards,
Europe Incontinence.
N
Noelia P.
Rating: 1 out of 5
following a purchase from 04/07/2025
They have completely neglected the delivery, the last estimated delivery date is set for 15 days after the established date.
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Response from Europe Incontinence
Good morning,
We sincerely regret your dissatisfaction, which we fully understand.
Due to the large number of orders, we have accumulated a small delay and we apologize for that.
We are doing everything possible to ensure that this type of incident does not happen again in the future.
Sincerely,
Europe Incontinence.
G
GILLES B.
Rating: 4 out of 5
following a purchase from 04/07/2025
Available material and quick deadlines
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FLORENCE D.
Rating: 1 out of 5
following a purchase from 03/07/2025
GLS takes way too long to deliver in France while your company is extremely responsive. The pads smell too much like oil and it's unpleasant, maybe even dangerous for a disabled person who must always have one in their bed. They are very poorly thermally glued, so they tear when opened and many have to be thrown away. Can you please pass this information to the manufacturer?
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Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction.
We will forward your comments to the concerned companies.
Best regards,
Europe Incontinence.
M
Michela G.
Rating: 1 out of 5
following a purchase from 01/07/2025
I thought they were useful for pee too, only for poop they don't work for me
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Response from Europe Incontinence
Good morning,
We are sorry that this product did not meet your expectations.
We will indicate the nature of the incontinence on the product sheet so that it is clearer for our customers in the future.
Best regards,
Europe Incontinence.
H
Hanny R.
Rating: 4 out of 5
following a purchase from 29/06/2025
fine
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ANTONIO M.
Rating: 1 out of 5
following a purchase from 26/06/2025
It cannot be that I pay for it to be delivered to my home and the transport company does whatever it wants, and I have to go to a pickup point to collect the package.
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Response from Europe Incontinence
Good morning,
We sincerely regret your dissatisfaction with the delivery.
The transport company informs us that an attempt was made to deliver without success. Therefore, it was forced to deposit your package at the nearest pickup point.
Sincerely,
Europe Incontinence.
D
Denis P.
Rating: 4 out of 5
following a purchase from 25/06/2025
How is it that I place orders of significant amounts and I don't even have the right to a welcome discount or an offer on the orders made? I'm not talking about the 10 or 12 packages purchased that entitle me to a 10% discount. Not even the shipping costs are waived when there is an offer for discreet package shipping =1€90. For loyal customers, there could be a commercial gesture.
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FATIMA D.
Rating: 3 out of 5
following a purchase from 24/06/2025
Delivery too long
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Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.
Due to a large number of orders, we have accumulated a bit of delay and we apologize for that.
We are doing everything we can to ensure that this kind of inconvenience does not happen again in the future.
Best regards,
Europe Incontinence.
S
Seher O.
Rating: 4 out of 5
following a purchase from 22/06/2025
Good
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