Customers consistently highlight fast, reliable delivery and convenient fulfillment, with orders arriving on time and shipments processed quickly. They note specific strengths in product availability and accuracy, mentioning a wide selection, items matching descriptions, and products that meet their needs. The store also receives strong praise for service reliability and ease of ordering, including straightforward payments, professional packaging, and responsive, trustworthy support. Overall, the experience is described as seamless and dependable, with regular customers expressing continued trust and repeat purchases.
Hello, In reviewing your complaint submitted by email, we note that you did not respond to our last email. It seems that the packages (the packaging) you received were slightly torn (probably during transport), but you did not specify whether the products themselves were damaged. If we had received this indication along with photos proving the damage to the protections, we could have proceeded with compensation. Since this is not the case, we could not follow up on this. Best regards, Europe Incontinence.
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El Hachmi O.
Rating: 2 out of 5
Delivery problem always late not as expected on the order day
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Response from Europe Incontinence
Hello, Thank you for taking the time to share your experience. We understand how frustrating delivery delays can be and we are sorry that this has impacted your order. We pay special attention to this feedback to improve our service and ensure a better experience in the future. Best regards, Europe Incontinence
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Pierre S.
Rating: 3 out of 5
Not bad but delivery times too long.
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Gigou C.
Rating: 3 out of 5
I have been ordering for over a year I believe for my mom and until this last order I was very satisfied but had some issues with this last order.... the delivery took a bit longer, over 10 days which is not a big deal in itself but luckily I anticipate....
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Giovanni Angelo L.
Rating: 2 out of 5
Packages of diapers inside opened and not sealed
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Response from Europe Incontinence
Hello, Thank you for sharing your experience. We are sorry to hear that you received opened and unsealed packages of diapers. This does not reflect our quality standards and we take your comments very seriously. Your feedback is valuable to us as it helps us improve our services. Thank you again for your comment. Best regards, The Europe Incontinence team
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Jje V.
Rating: 3 out of 5
the text on the product and finding it again to reorder is not clear. I see nowhere on the packaging the content mention of 41 l
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Philippe T.
Rating: 1 out of 5
Order made with a supplement for discreet shipping (two euros more). But received without discreet packaging. Furthermore, after a complaint and request for a refund of this amount, nothing has been done to date. Commitments not respected. Not serious
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Response from Europe Incontinence
Hello, We are sorry to hear about your dissatisfaction which we fully understand. We are doing everything we can to ensure that this kind of incident does not happen again in the future. As for your refund, despite the delay, please know that we have not forgotten it and it will be processed as soon as possible. Our apologies for the inconvenience caused, although it is independent of our will. Best regards, Europe Incontinence
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Didier D.
Rating: 3 out of 5
Delivery OK. However, I would like the capacity of the protection to be clearly stated on the site for each item. The drop system is worthless because each brand has its own scale and therefore nothing can be compared.
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Frédéric R.
Rating: 3 out of 5
Packaging of the parcel not very discreet. Tena cardboard
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Thierry B.
Rating: 2 out of 5
the plastic IDs tear at the back on 6 packs bought at least 3 packs that had the problem
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Response from Europe Incontinence
Hello, We are sorry to hear about your dissatisfaction which we completely understand. Could you please contact us by email so that we can find a solution to your problem together? Best regards, Europe Incontinence
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Virey C.
Rating: 1 out of 5
Good site highly recommended to new customers. The only downside is the DELIVERY PEOPLE WHO DO NOT WANT TO GO UP TO YOUR FLOOR OR WHO NOTIFY THAT YOU HAVE RECEIVED YOUR PACKAGE WHEN THEY HAVE NOT DELIVERED IT AND ON TOP OF THAT SIGN IN YOUR PLACE TO HAVE A SO-CALLED PROOF EVEN THOUGH IT IS NOT YOUR SIGNATURE. Apart from that, the merchant is correct, the site is secure, but they should review with their carrier because it is them who do not do their job and some associate them with merchants who have nothing to do (BAD DELIVERY PERSON ESPECIALLY CHRONOPOST WITH WHOM I HAVE HAD A PROBLEM TO THIS DAY I AM STILL WAITING FOR MY PACKAGE)
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Response from Europe Incontinence
Hello, We are sorry to learn of your dissatisfaction which we fully understand. We are doing everything possible with the carrier to ensure that this kind of situation does not happen again in the future. Regarding your order, we have contacted the carrier to keep us informed of the situation. If your package is declared lost, we will resend your order or refund you according to your preference. Our sincere apologies for the inconvenience caused, although independent of our will. Best regards, Europe Incontinence
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Nadine L.
Rating: 2 out of 5
I have as much plastic as protection! A 60 L bag full
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Response from Europe Incontinence
Hello, Thank you for your feedback and we take your opinion into account. Best regards, Europe Incontinence
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Philippe B.
Rating: 1 out of 5
Super long and no news about the delivery
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Response from Europe Incontinence
Hello, We are sorry to hear about your dissatisfaction. Your order was shipped the day after we received your payment. The carrier then encountered problems during delivery, which delayed it. In the meantime, it has been delivered to you. Best regards, Europe Incontinence
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Frieda G.
Rating: 3 out of 5
Delivery time quite long, sent in advertising box
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Response from Europe Incontinence
Hello, Thank you for your feedback. Rest assured that we are doing everything possible to improve the quality of our services, especially regarding order delivery. Best regards, Europe Incontinence
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Donatella F.
Rating: 3 out of 5
The chosen delivery location during the order was not respected causing inconvenience for the pickup. I believe it is not correct to change a choice made by the customer without any notice and without giving the customer the possibility to choose another pickup point that is convenient for him.
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Celine A.
Rating: 3 out of 5
Delivery with 10 days delay
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Koen S.
Rating: 2 out of 5
What a slow delivery! It is totally not what was communicated via the site or in the purchase confirmation... And about which there is no communication.
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Response from Europe Incontinence
Best, We apologize for the delay in the delivery of your order and we will do our utmost to ensure that this does not happen again in the future. Best regards, Your Europe Incontinence team
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A. V.
Rating: 2 out of 5
Long delivery time and poor communication
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Response from Europe Incontinence
Dear, Due to the large number of Suprima references (almost 500), we only have a limited stock of the main references for these products. The other references are therefore only available on order, which explains why the delivery time for your order was longer than for the others. Our apologies if this was not explained correctly to you. Best regards, Europe Incontinence
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Noël M.
Rating: 3 out of 5
I am very satisfied with the shipments with which I have no problem, but I have needed customer service several times and there, their responses take several days with a tone bordering on insolence. I am a regular customer and I did not like that at all.
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Raphael B.
Rating: 2 out of 5
Order delivered not really respecting delivery times. 4 days before shipping the order
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Response from Europe Incontinence
Hello, You placed your order on a Saturday, but we ship orders from Monday to Friday. Therefore, your order was shipped the next business day, Monday. In the meantime, Mondial Relay also experienced a delay due to a problem in their sorting center, which means that your order arrived at their facility on Monday but could only be processed the next day or the day after, causing the delivery delay to you. We apologize for the inconvenience caused, although it was beyond our control. Best regards, Europe Incontinence
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Franck C.
Rating: 3 out of 5
Delivery quite slow
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Response from Europe Incontinence
Hello, Your order from Friday, September 6 at 12:26 PM was shipped from our warehouse the same day at 3:33 PM, about 3 hours after it. It was delivered to you on Wednesday, September 11 with a 1-day delay by DPD, the delivery time being 48 working hours. Best regards, Europe Incontinence
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Armando B.
Rating: 3 out of 5
The company is responsible for the timely distribution of products; however, the hiring of the distribution company has exceeded a week for the second time, even though they have the product in their possession within a couple of days.
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Response from Europe Incontinence
Hello, We regret that InPost took longer than expected to deliver your order. We apologize for any inconvenience this may have caused you. Best regards, Europe Incontinence
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Andreas U.
Rating: 3 out of 5
the tape on the package needs to be better. so a minus, when you want discreet transmission. but otherwise it was fast shipping and easy payment through pay pal
Response from Europe Incontinence
Hello, We would like to thank you for your opinion and have passed on your comment to our logistics manager. Regards, Europe Incontinence
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Amor B.
Rating: 2 out of 5
Arrived very late when it said 24/48 hours. High shipping cost for that service.
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Response from Europe Incontinence
Hello, The delivery times for Spain are 3 to 4 working days after shipping. Your order will be shipped within 24 to 48 working hours. Best regards, Europe Incontinence
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José Félix D.
Rating: 2 out of 5
Very long delivery times
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Response from Europe Incontinence
Hello, We regret that InPost took longer than expected to deliver your order. We apologize for any inconvenience this may have caused you. Best regards, Europe Incontinence
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Jose Luis Y.
Rating: 3 out of 5
My experience was not precisely in the water. It served to contain and not damage the clothing. I tried it in the shower beforehand and my opinion is that it will hardly contain incontinence in the water under a swimsuit.
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Response from Europe Incontinence
Hello, Thank you for your opinion. Swimmates is a diaper intended for fecal incontinence. Is this the case? Best regards, Europe Incontinence
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Evodie K.
Rating: 2 out of 5
The product does not seem to contain my child's urination. After washing, it is difficult to dry by hanging it on a clothesline. I thought I would reduce the number of my laundry but so far I am disappointed
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Response from Europe Incontinence
Hello, We are sorry to hear that. Have you tried drying it near a heat source, like a radiator? If needed, do not hesitate to contact our services so that we can also pass this information on to the manufacturer. Best regards, Europe Incontinence
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Anne Laure K.
Rating: 3 out of 5
Good in terms of prices but delivery time very very long, even really too long. According to the conditions, shipping in 24 hours, which is totally false!
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Response from Europe Incontinence
Hello Madam, 95% of orders are shipped within 24 hours. In June, however, we experienced a peak in activity that increased our delivery times, we apologize for that. Best regards, Europe Incontinence
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Nicole C.
Rating: 3 out of 5
I have not yet received my order, but the managers are not at the level of EUROPE INCONTINENCE: their DPD delivery service is below EVERYTHING, I have only had problems with them when they are in charge of a delivery.
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Response from Europe Incontinence
Hello, Thank you for your feedback. Please note that we offer other delivery methods: Chronopost, UPS, Colissimo, Mondial Relay, ... Best regards, Europe Incontinence
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Bart D.
Rating: 2 out of 5
Received defective product, reported this, sent the requested photos, and there would be inquiries made with the manufacturer. Subsequently, no response for 2 weeks now. I asked last week if there was any news and if I could return and exchange the product for another brand, but it remains silent. Responding faster and properly resolving defects or complaints would be better. For now, this was the first and last time I ordered there, I am still waiting for a solution.
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Response from Europe Incontinence
Dear, Our apologies for the delay in processing your request. However, we are glad that everything is now in order. Best regards, Europe Incontinence
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Michel C.
Rating: 2 out of 5
For the last two orders, I receive a message that my order is not completed, the amount is 89.70 while I paid 80.40 as usual!! I ask why?, no response!! I receive the email that my order is taken into account and the payment made!! Why this abnormal order email??
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Response from Europe Incontinence
Hello, We apologize for this technical problem which has been resolved since. Best regards, Europe Incontinence
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Giovanni C.
Rating: 3 out of 5
Great site for products and choice but service through BRT couriers in particular is terrible. On Friday, I think to save money they delivered 2 boxes packed together to pay less but the weight reached 35 kilos and no logistics center would pick it up. The previous shipment has yet to arrive and I am waiting for a refund. Not a positive judgment
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Response from Europe Incontinence
Hello, Thank you for your feedback. It is strange because the order in question (EU-34891) weighed only 13 kg in total. Are you sure it is the right one? If not, please let us know so we can check it together. Best regards, Europe Incontinence
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Pietrzak G.
Rating: 3 out of 5
Products are compliant but it took 8 days between the order and delivery, which is long. I had to buy some at the pharmacy for an emergency, even though it was indicated that products were available and deliverable within 24 hours.........far from reality and I am questioning a new order.
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Jean-François M.
Rating: 3 out of 5
Too bad you have to pay an extra for discreet packaging for this type of product!
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Jaime Manuel P.
Rating: 1 out of 5
They didn't want to change the size of the pants
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Response from Europe Incontinence
Hello, Unfortunately, the law does not allow us to accept the return of this type of products, as they are hygiene products. We are very sorry. Sincerely, Europe Incontinence
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Thomas R.
Rating: 2 out of 5
I did not receive part of my order, after several emails no changes still not received the missing part of my order. Marion does not seem to understand the dispute...
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Response from Europe Incontinence
Hello Sir, After being able to take note of your exchanges with our colleague Marion, we note that the 4 packs of Seni R Pads were indeed inside the last package you received from the carrier. Therefore, we hope that you have since been fully satisfied with our services and remain at your disposal for any further information. Best regards, Your Europe Incontinence team
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Tania M.
Rating: 3 out of 5
The order took 2 weeks to arrive, the website said that shipments were made in 24 hours, I don't know the cause of the delay.
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Antoine D.
Rating: 2 out of 5
Pretty weak packaging consodering i paix a premium for it. You could see inside from the edge
Response from Europe Incontinence
Hello, We are sorry to hear that you have experienced problems with the packaging of your order. We make every effort to ensure that this does not happen by optimising our packaging and offering good quality packaging. Unfortunately in some cases the packaging may be damaged by the carrier during delivery. We apologise for any inconvenience caused, although this is beyond our control. If this problem occurs again, please send us some photos by email to [email protected]. Regards, Europe Incontinence
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Hans V.
Rating: 1 out of 5
Paid, received nothing. Service so far very poor.
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Response from Europe Incontinence
Dear, We are sorry to hear that you had a mixed experience with our service. Your package was delivered a few days later, can you confirm this? Best regards, Europe Incontinence
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Rose L.
Rating: 2 out of 5
Delivery on time and hour
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Response from Europe Incontinence
Hello, Could you tell us more about the problem encountered? Best regards, Your Europe Incontinence team
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