English 
B
Rating: 5 out of 5
Excellent service
Customer reviews of Europe Incontinence
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 2 971 published reviews
Summary of reviews
The online store excels in providing a wide selection of products at competitive prices, which customers frequently highlight as a major advantage. The ordering process is described as straightforward and efficient, allowing for quick transactions. Delivery times are consistently praised, with many noting that their orders arrived promptly within the communicated shipping windows, often faster than expected. Customers also appreciate the professionalism of the service, with prompt communication regarding order confirmations and shipping updates.
Reviews 1, 2, 4 and 5 stars
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Rating: 5 out of 5
Great
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R
Rating: 5 out of 5
Everything was perfect
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M
Rating: 5 out of 5
Super
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G
Rating: 5 out of 5
Excellent service
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P
Rating: 5 out of 5
fast service and more than satisfactory
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K
Rating: 2 out of 5
As with all previous orders, the announced delivery date was not met. The tracking only works up to the border. Presumably, the packages remain there for a week without the recipient being informed.
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Response from Europe Incontinence
Good day,
we thank you for your feedback, but we regret your dissatisfaction, which we can fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package. Unfortunately, we have no influence over the deliveries themselves, as it is an independent delivery service.
However, we will do everything we can to ensure that such a situation does not happen again in the future.
We would like to point out that you can choose a different transport service provider for a new order if you wish.
We apologize for the inconveniences, which are unfortunately beyond our control.
Best regards,
Europe Incontinence
we thank you for your feedback, but we regret your dissatisfaction, which we can fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package. Unfortunately, we have no influence over the deliveries themselves, as it is an independent delivery service.
However, we will do everything we can to ensure that such a situation does not happen again in the future.
We would like to point out that you can choose a different transport service provider for a new order if you wish.
We apologize for the inconveniences, which are unfortunately beyond our control.
Best regards,
Europe Incontinence
M
Rating: 5 out of 5
Fast shipping. Good shopping experience.
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J
Rating: 5 out of 5
5 stars
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R
Rating: 5 out of 5
Very fast and competitive prices.
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G
Rating: 5 out of 5
At every order, it is always perfect
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F
Rating: 1 out of 5
I am really disappointed with the last order, I found my packages thrown in front of the door in the street
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Response from Europe Incontinence
Hello,
We are sincerely sorry to learn that your order was left in front of your door. This is absolutely not the experience we wish to offer our customers. We will escalate this information to the carrier so that it does not happen again.
Thank you for your feedback, it helps us improve.
Best regards,
Europe Incontinence
We are sincerely sorry to learn that your order was left in front of your door. This is absolutely not the experience we wish to offer our customers. We will escalate this information to the carrier so that it does not happen again.
Thank you for your feedback, it helps us improve.
Best regards,
Europe Incontinence
R
Rating: 5 out of 5
first
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P
Rating: 5 out of 5
very satisfied
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M
Rating: 5 out of 5
Good experience
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P
Rating: 5 out of 5
Top!
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L
Rating: 5 out of 5
Very satisfied, they care about their customers by also reassuring the customer about the shipment made thanks to
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V
Rating: 5 out of 5
Quality product, fast delivery
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J
Rating: 5 out of 5
ras
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C
Rating: 1 out of 5
The delivery was not made to the correct address, this has happened twice
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Response from Europe Incontinence
Hello,
We are sorry to learn that your order was not delivered to the initially chosen pickup point.
The carrier has informed us that a problem was encountered which caused the change of delivery location.
We are doing everything we can to ensure that this kind of situation does not happen again in the future.
Best regards,
Europe Incontinence
We are sorry to learn that your order was not delivered to the initially chosen pickup point.
The carrier has informed us that a problem was encountered which caused the change of delivery location.
We are doing everything we can to ensure that this kind of situation does not happen again in the future.
Best regards,
Europe Incontinence
M
Rating: 4 out of 5
Very interesting site but delivery longer than usual
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S
Rating: 5 out of 5
Very satisfied
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A
Rating: 5 out of 5
The products are good The service is fast
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M
Rating: 5 out of 5
Unbeatable offers, fast and reliable delivery
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C
Rating: 5 out of 5
Satisfied
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P
Rating: 5 out of 5
Very prompt delivery just one day after placement of the order.Superb!
P
Rating: 5 out of 5
Perfect in every way
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M
Rating: 5 out of 5
When the order is out of stock, could you notify otherwise? The rest is fine.
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J
Rating: 5 out of 5
It's a shame that free home deliveries are no longer available. As a result, I have to run to several relay points because of bulky packages.
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A
Rating: 5 out of 5
Well received quickly. Thank you
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C
Rating: 5 out of 5
Perfect! Good price, good fast delivery.
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M
Rating: 5 out of 5
Client for several months or even years, I appreciate the price of the products but also their quality. My disabled wife, who has MS, uses these TENA PANTS products and does not want to change.
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M
Rating: 2 out of 5
very unhappy because of too much waiting for the package (proposed dates largely exceeded) and especially zero tracking as soon as the order was placed and zero customer service, because I followed up twice by email to get precise tracking and I never received a response!! In fact, the package stayed with you for days (probably missing products..) because as soon as Chronopost took it over, it took 2 days, so the carrier is not to blame! Moreover, a Molicare form stool protection is absolutely useless, not waterproof at all!! Even the caregiver has never seen that in her career! So I don't think I will buy from you again.
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Response from Europe Incontinence
Hello,
We are sorry to hear about your justified dissatisfaction.
Indeed, we encountered a delivery problem with the products you ordered which caused a delay. We apologize for this inconvenience.
As for the Molicare Stool protection, we are surprised to read your opinion, as we have only received positive feedback regarding this product. Your feedback will nevertheless be forwarded to the manufacturer.
We hope that a potential new order with us will be more positive. We are doing everything we can to ensure our customers' satisfaction.
Best regards,
Europe Incontinence
We are sorry to hear about your justified dissatisfaction.
Indeed, we encountered a delivery problem with the products you ordered which caused a delay. We apologize for this inconvenience.
As for the Molicare Stool protection, we are surprised to read your opinion, as we have only received positive feedback regarding this product. Your feedback will nevertheless be forwarded to the manufacturer.
We hope that a potential new order with us will be more positive. We are doing everything we can to ensure our customers' satisfaction.
Best regards,
Europe Incontinence
M
Rating: 5 out of 5
Very reactive
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J
Rating: 4 out of 5
Really what the product describes
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A
Rating: 5 out of 5
Product conforms, perfect delivery
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N
Rating: 5 out of 5
Serious site and fast order shipping. I have been a customer for over a year, about one order each month. Too bad there are never any discounts or special offers on the products.
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S
Rating: 2 out of 5
There was a lot of delay in the delivery which caused me some difficulties. Indeed, there were delivery failures indicated while I had specifically requested a delivery to a relay point (1 order = 2 packages). I only received one of the 2 packages for a long time, the other one having been returned for an unknown reason.
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Response from Europe Incontinence
Hello,
Thank you for your feedback but we are sorry to hear about your dissatisfaction which we completely understand.
Your complaint will be forwarded to the carrier, responsible for the delivery of your package. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
However, we are doing everything possible to ensure that this kind of situation does not happen again in the future.
We sincerely apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence
Thank you for your feedback but we are sorry to hear about your dissatisfaction which we completely understand.
Your complaint will be forwarded to the carrier, responsible for the delivery of your package. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
However, we are doing everything possible to ensure that this kind of situation does not happen again in the future.
We sincerely apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence
M
Rating: 5 out of 5
Satisfied with the speed of delivery
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H
Rating: 5 out of 5
Excellent services