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E
Rating: 5 out of 5
All good. The order went smoothly and the shipment was quick.
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Customer reviews of Europe Incontinence
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 3 141 published reviews
Summary of reviews
Customers consistently highlight fast, reliable delivery and convenient fulfillment, with orders arriving on time and shipments processed quickly. They note specific strengths in product availability and accuracy, mentioning a wide selection, items matching descriptions, and products that meet their needs. The store also receives strong praise for service reliability and ease of ordering, including straightforward payments, professional packaging, and responsive, trustworthy support. Overall, the experience is described as seamless and dependable, with regular customers expressing continued trust and repeat purchases.
Reviews 1, 2, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
order received on time
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A
Rating: 5 out of 5
Super fast shipping -
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E
Rating: 5 out of 5
Very responsive, very fast shipping, the packages are carefully packed... I have become a monthly customer for my daughter
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P
Rating: 5 out of 5
Excellent service.
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S
Rating: 5 out of 5
thank you for the service
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R
Rating: 5 out of 5
Perfect
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S
Rating: 5 out of 5
Well-made site for incontinence. There is a wide choice of brands.
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C
Rating: 4 out of 5
Competitive prices, serious service.
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D
Rating: 5 out of 5
RAS
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A
Rating: 5 out of 5
Perfect...!
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S
Rating: 5 out of 5
Fast delivery. Serious company.
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E
Rating: 5 out of 5
The product arrived intact and with the requested discretion. The bucket is functional and the odors are quite contained.
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C
Rating: 5 out of 5
I thank this brand that satisfies me with every order. Complete changes Tena ultima fit that I wear all the time day and night. Thank you again for your seriousness and speed. See you very soon.
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S
Rating: 1 out of 5
Still no news about my package and no response from your customer service
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Response from Europe Incontinence
Hello,
We completely understand your frustration regarding this situation and we are sorry for the inconveniences encountered.
The issue with the relay point is unfortunately beyond our control, but we are doing our best with our carrier to ensure that your order reaches you as soon as possible.
We thank you for your patience and remain at your disposal if necessary.
Best regards,
Europe Incontinence
We completely understand your frustration regarding this situation and we are sorry for the inconveniences encountered.
The issue with the relay point is unfortunately beyond our control, but we are doing our best with our carrier to ensure that your order reaches you as soon as possible.
We thank you for your patience and remain at your disposal if necessary.
Best regards,
Europe Incontinence
M
Rating: 4 out of 5
It has been very good, I recommend it.
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S
Rating: 5 out of 5
It's been a few months since I ordered and it's always perfect
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J
Rating: 5 out of 5
everything is ok
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A
Rating: 5 out of 5
Despite a first delivery received partially (not due to the company but because it was too bulky for the pickup point), the Company quickly resolved the issue with a new shipment. Satisfied with the purchase and the customer service.
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G
Rating: 5 out of 5
On time. Delivered to the right place. Satisfied
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J
Rating: 5 out of 5
Delivery as expected and within the scheduled time
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R
Rating: 5 out of 5
Perfect as always
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A
Rating: 5 out of 5
In a word? Brilliant. Quick shipping and shipping prices that are reasonable. Products arrive perfectly on time and I'm happy. Thank you.
A
Rating: 5 out of 5
everything is correct and delighted with the product
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A
Rating: 1 out of 5
Hello, You are very kind to inform me that my order has " FINALLY " arrived!! Likewise, you can be proud of your exceptional competence, my order, dated 22/07/2026, indeed took only 7 days to arrive... Bravo again for your efficiency!!! I can assure you that this is indeed the last time I order from a bunch of clowns!!! Bye!!!! ME
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Response from Europe Incontinence
Hello Mr. Martin,
We understand your dissatisfaction regarding the delay encountered for the delivery of your order and we are sincerely sorry for this experience.
After verification, your order was indeed prepared and shipped by our teams within the expected timeframes. The delay encountered during delivery is unfortunately related to the carrier's handling, an element independent of our will.
We sincerely regret the inconveniences caused and understand your frustration. Rest assured that we do our utmost to ensure quality service and that we remain attentive to our customers' feedback in order to constantly improve our handling.
We still hope to have the opportunity to regain your trust in the future.
Best regards,
Europe Incontinence
We understand your dissatisfaction regarding the delay encountered for the delivery of your order and we are sincerely sorry for this experience.
After verification, your order was indeed prepared and shipped by our teams within the expected timeframes. The delay encountered during delivery is unfortunately related to the carrier's handling, an element independent of our will.
We sincerely regret the inconveniences caused and understand your frustration. Rest assured that we do our utmost to ensure quality service and that we remain attentive to our customers' feedback in order to constantly improve our handling.
We still hope to have the opportunity to regain your trust in the future.
Best regards,
Europe Incontinence
A
Rating: 4 out of 5
A little bit big, but the sizes were there. Anyway, excellent quality diapers, sturdy and well made.
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K
Rating: 5 out of 5
Excellent
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T
Rating: 1 out of 5
Nothing to object to them. But the UPS courier did not make any delivery, merely dropping the package wherever it seemed fit to him and I had to go pick it up. Unacceptable.
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Response from Europe Incontinence
Good morning Mr. Parmigiani,
Thank you for your feedback. We are sorry to hear that the delivery did not go as planned. Unfortunately, this situation is beyond our control, as the courier is an external service provider that manages deliveries independently.
We will still forward your report to the courier so that situations like this do not happen again. Thank you for informing us.
Best regards,
Europe Incontinence
Thank you for your feedback. We are sorry to hear that the delivery did not go as planned. Unfortunately, this situation is beyond our control, as the courier is an external service provider that manages deliveries independently.
We will still forward your report to the courier so that situations like this do not happen again. Thank you for informing us.
Best regards,
Europe Incontinence
C
Rating: 5 out of 5
Order received on time and everything is correct. They have also been very diligent and have answered my questions.
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H
Rating: 5 out of 5
Thank you for customer service my orders shipping faster I am satisfied with my purchase of tools
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L
Rating: 5 out of 5
Fast, safe and informed at all times.
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B
Rating: 5 out of 5
Very nice produkt. very happy when using the produkt.
A
Rating: 5 out of 5
Perfect
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J
Rating: 5 out of 5
Great European company and great delivery.
P
Rating: 5 out of 5
VERY GOOD BUT NOT MANY DISCOUNTS FOR LARGE ORDERS
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S
Rating: 5 out of 5
Excellent product and seriousness in sales
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I
Rating: 5 out of 5
Ok
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B
Rating: 5 out of 5
Arrives everytime they state. The condition of the box is very secure and discret.
P
Rating: 1 out of 5
I received the order a month later and I no longer need it
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Response from Europe Incontinence
Hello Patricia,
We sincerely apologize for this exceptional delay in delivery. We completely understand that you no longer need your order after waiting a month.
We invite you to contact our customer service by email, indicating your order number. Our team is very responsive and will review the situation with you to offer a solution.
Best regards,
Europe Incontinence
We sincerely apologize for this exceptional delay in delivery. We completely understand that you no longer need your order after waiting a month.
We invite you to contact our customer service by email, indicating your order number. Our team is very responsive and will review the situation with you to offer a solution.
Best regards,
Europe Incontinence
L
Rating: 5 out of 5
They have been very quick and the product is very good
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