English 
M
Rating: 4 out of 5
Bad
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Customer reviews of Europe Incontinence
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 2 971 published reviews
Summary of reviews
The online store excels in providing a wide selection of products at competitive prices, which customers frequently highlight as a major advantage. The ordering process is described as straightforward and efficient, allowing for quick transactions. Delivery times are consistently praised, with many noting that their orders arrived promptly within the communicated shipping windows, often faster than expected. Customers also appreciate the professionalism of the service, with prompt communication regarding order confirmations and shipping updates.
Reviews 1, 2 and 4 stars
Reset filtersH
Rating: 4 out of 5
Satisfied with the delivered products. It is regrettable to have to pay €2 for the package not to bear the name Europe Incontinence (too evocative when one aspires to discretion).
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E
Rating: 4 out of 5
The ordering and processing was problem-free. The only point of criticism is that you only see the correct product price at the end of the order in the shopping cart. This changed for me after I entered the delivery country. The positive aspect is that you are constantly informed about the progress of the order and delivery.
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A
Rating: 4 out of 5
Everything as expected, very good.
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P
Rating: 4 out of 5
Delivery on time. Only small downside, the boxes of the products were somewhat damaged. Fortunately, it was nothing fragile!...
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Response from Europe Incontinence
Hello Paulette,
Thank you for your feedback. We are happy that the delivery was on time and take note of your comment regarding the packaging.
Best regards,
Europe Incontinence
Thank you for your feedback. We are happy that the delivery was on time and take note of your comment regarding the packaging.
Best regards,
Europe Incontinence
S
Rating: 4 out of 5
Perfect
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P
Rating: 4 out of 5
Everything went on time.
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C
Rating: 4 out of 5
Discreet delivery, I will continue to use your services.
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S
Rating: 1 out of 5
We still waiting for the order which was placed on the 23.2.26
C
Rating: 1 out of 5
I paid extra for delivery to the house as my mother is 94, however the package was taken to a collection point. I then had to pay somebody to collect it. I requested a refund on the delivery charge but to date have not received anything. The goods were fine, what a shame the UPS is such a disaster… why would any company risk losing their reputation by using unreliable curriers!!
Response from Europe Incontinence
Dear Carolyn,
We are sorry to hear that UPS did not meet our quality standards. It is unfortunate that your delivery request was not fulfilled, and please know that we take this very seriously. We will be sure to escalate this issue directly to UPS.
Please also note that we offer other delivery options, such as DPD, for future reference.
Kind regards,
Your ColisPharma team
We are sorry to hear that UPS did not meet our quality standards. It is unfortunate that your delivery request was not fulfilled, and please know that we take this very seriously. We will be sure to escalate this issue directly to UPS.
Please also note that we offer other delivery options, such as DPD, for future reference.
Kind regards,
Your ColisPharma team
A
Rating: 4 out of 5
Satisfactory deadlines and prices but changing the delivery point requires me to travel for 30 minutes
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S
Rating: 4 out of 5
The carrier DPD transferred the package to Chronopost and no second delivery attempt at home. Email received 40 minutes before delivery!!!
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E
Rating: 4 out of 5
Almost perfect. Delivery times to be shortened if possible. Thank you in advance.
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T
Rating: 2 out of 5
Note the quality of the package delivery. This time a day late Postnl and had to pick up! Something about privacy and time-critical delivery? Agree on service level with the relevant package service and offer this option paid to the customer!
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Response from Europe Incontinence
Dear,
We thank you for your feedback, but regret that you are dissatisfied. We fully understand your displeasure.
Your complaint will be forwarded to the carrier responsible for the delivery of your package. Unfortunately, we have no control over the deliveries themselves, as it is an independent delivery service.
However, we do everything we can to prevent such situations from occurring again in the future.
If you wish to place an order again, you can choose another carrier if desired.
Our apologies for the inconvenience, even though this is beyond our control.
Best regards,
Europe Incontinence
We thank you for your feedback, but regret that you are dissatisfied. We fully understand your displeasure.
Your complaint will be forwarded to the carrier responsible for the delivery of your package. Unfortunately, we have no control over the deliveries themselves, as it is an independent delivery service.
However, we do everything we can to prevent such situations from occurring again in the future.
If you wish to place an order again, you can choose another carrier if desired.
Our apologies for the inconvenience, even though this is beyond our control.
Best regards,
Europe Incontinence
D
Rating: 4 out of 5
A bit of a wait
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D
Rating: 4 out of 5
Accessible products, good value for money.
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G
Rating: 4 out of 5
Very good quality
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K
Rating: 2 out of 5
As with all previous orders, the announced delivery date was not met. The tracking only works up to the border. Presumably, the packages remain there for a week without the recipient being informed.
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Response from Europe Incontinence
Good day,
we thank you for your feedback, but we regret your dissatisfaction, which we can fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package. Unfortunately, we have no influence over the deliveries themselves, as it is an independent delivery service.
However, we will do everything we can to ensure that such a situation does not happen again in the future.
We would like to point out that you can choose a different transport service provider for a new order if you wish.
We apologize for the inconveniences, which are unfortunately beyond our control.
Best regards,
Europe Incontinence
we thank you for your feedback, but we regret your dissatisfaction, which we can fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package. Unfortunately, we have no influence over the deliveries themselves, as it is an independent delivery service.
However, we will do everything we can to ensure that such a situation does not happen again in the future.
We would like to point out that you can choose a different transport service provider for a new order if you wish.
We apologize for the inconveniences, which are unfortunately beyond our control.
Best regards,
Europe Incontinence
F
Rating: 1 out of 5
I am really disappointed with the last order, I found my packages thrown in front of the door in the street
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Response from Europe Incontinence
Hello,
We are sincerely sorry to learn that your order was left in front of your door. This is absolutely not the experience we wish to offer our customers. We will escalate this information to the carrier so that it does not happen again.
Thank you for your feedback, it helps us improve.
Best regards,
Europe Incontinence
We are sincerely sorry to learn that your order was left in front of your door. This is absolutely not the experience we wish to offer our customers. We will escalate this information to the carrier so that it does not happen again.
Thank you for your feedback, it helps us improve.
Best regards,
Europe Incontinence
C
Rating: 1 out of 5
The delivery was not made to the correct address, this has happened twice
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Response from Europe Incontinence
Hello,
We are sorry to learn that your order was not delivered to the initially chosen pickup point.
The carrier has informed us that a problem was encountered which caused the change of delivery location.
We are doing everything we can to ensure that this kind of situation does not happen again in the future.
Best regards,
Europe Incontinence
We are sorry to learn that your order was not delivered to the initially chosen pickup point.
The carrier has informed us that a problem was encountered which caused the change of delivery location.
We are doing everything we can to ensure that this kind of situation does not happen again in the future.
Best regards,
Europe Incontinence
M
Rating: 4 out of 5
Very interesting site but delivery longer than usual
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M
Rating: 2 out of 5
very unhappy because of too much waiting for the package (proposed dates largely exceeded) and especially zero tracking as soon as the order was placed and zero customer service, because I followed up twice by email to get precise tracking and I never received a response!! In fact, the package stayed with you for days (probably missing products..) because as soon as Chronopost took it over, it took 2 days, so the carrier is not to blame! Moreover, a Molicare form stool protection is absolutely useless, not waterproof at all!! Even the caregiver has never seen that in her career! So I don't think I will buy from you again.
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Response from Europe Incontinence
Hello,
We are sorry to hear about your justified dissatisfaction.
Indeed, we encountered a delivery problem with the products you ordered which caused a delay. We apologize for this inconvenience.
As for the Molicare Stool protection, we are surprised to read your opinion, as we have only received positive feedback regarding this product. Your feedback will nevertheless be forwarded to the manufacturer.
We hope that a potential new order with us will be more positive. We are doing everything we can to ensure our customers' satisfaction.
Best regards,
Europe Incontinence
We are sorry to hear about your justified dissatisfaction.
Indeed, we encountered a delivery problem with the products you ordered which caused a delay. We apologize for this inconvenience.
As for the Molicare Stool protection, we are surprised to read your opinion, as we have only received positive feedback regarding this product. Your feedback will nevertheless be forwarded to the manufacturer.
We hope that a potential new order with us will be more positive. We are doing everything we can to ensure our customers' satisfaction.
Best regards,
Europe Incontinence
J
Rating: 4 out of 5
Really what the product describes
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S
Rating: 2 out of 5
There was a lot of delay in the delivery which caused me some difficulties. Indeed, there were delivery failures indicated while I had specifically requested a delivery to a relay point (1 order = 2 packages). I only received one of the 2 packages for a long time, the other one having been returned for an unknown reason.
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Response from Europe Incontinence
Hello,
Thank you for your feedback but we are sorry to hear about your dissatisfaction which we completely understand.
Your complaint will be forwarded to the carrier, responsible for the delivery of your package. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
However, we are doing everything possible to ensure that this kind of situation does not happen again in the future.
We sincerely apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence
Thank you for your feedback but we are sorry to hear about your dissatisfaction which we completely understand.
Your complaint will be forwarded to the carrier, responsible for the delivery of your package. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
However, we are doing everything possible to ensure that this kind of situation does not happen again in the future.
We sincerely apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence
J
Rating: 2 out of 5
Hello, I did not receive my package at the pickup point and I had to go much further to a filthy garage and my package smelled like diesel, moreover I would have liked it to be in 2 boxes as you usually do.
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Response from Europe Incontinence
Hello,
Thank you for your order and your feedback.
Your order being too large for the lockers of the locker you selected, we were forced to deliver it to the nearest available pickup point.
Indeed, the carrier now requires us to ship orders with as few packages as possible. Therefore, we had to combine your 2 packages into 1 larger package.
Thank you for your understanding.
Best regards,
Europe Incontinence.
Thank you for your order and your feedback.
Your order being too large for the lockers of the locker you selected, we were forced to deliver it to the nearest available pickup point.
Indeed, the carrier now requires us to ship orders with as few packages as possible. Therefore, we had to combine your 2 packages into 1 larger package.
Thank you for your understanding.
Best regards,
Europe Incontinence.
C
Rating: 1 out of 5
Package never received, no solution found by Europe incontinence, 50€ lost.
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Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction, which we fully understand.
As explained by email, we have contacted the carrier and now need to wait for their response regarding the location of your order.
If your package is declared lost, we will proceed with a refund or a reshipment, according to your preference.
We apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence
We are sorry to hear about your dissatisfaction, which we fully understand.
As explained by email, we have contacted the carrier and now need to wait for their response regarding the location of your order.
If your package is declared lost, we will proceed with a refund or a reshipment, according to your preference.
We apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence
M
Rating: 4 out of 5
Fast delivery time
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J
Rating: 4 out of 5
product conforms very good price packaging carton a bit fragile
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M
Rating: 1 out of 5
I clarify that this is not a review of the seller EI, it is a criticism of the delivery method and the complications it causes. EI sells medical equipment, so it is assumed that some people who buy it may potentially be disabled, sick, etc. For me, the delivery was delayed for a week for more or less valid reasons, only to end up being delivered in another department. This is simply unacceptable on the part of the provider responsible for delivery for this type of product.
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Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to learn of your dissatisfaction, which we fully understand.
Your complaint will be forwarded to the carrier responsible for delivering your package. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
However, we are doing everything possible to ensure that this kind of situation does not happen again in the future.
We inform you that if you wish to reorder, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence
Thank you for your feedback, but we are sorry to learn of your dissatisfaction, which we fully understand.
Your complaint will be forwarded to the carrier responsible for delivering your package. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
However, we are doing everything possible to ensure that this kind of situation does not happen again in the future.
We inform you that if you wish to reorder, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence
J
Rating: 2 out of 5
Delivery problem at home For the first time, the usual delivery by DPD to the floor following my explicit request was not carried out, replaced, while I was present, by a delivery by Chronopost to the caretaker. This imposes a transfer that is very difficult for me.
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Response from Europe Incontinence
Hello,
Thank you for your feedback, and we sincerely regret the dissatisfaction encountered. We fully understand your discontent.
Your complaint will be forwarded to the carrier responsible for delivering your package. Indeed, since the delivery is handled by an independent provider, we do not have direct control over its execution.
However, please be assured that we remain attentive to this type of situation and are doing everything possible to ensure it does not happen again in the future.
Furthermore, if you wish to place a new order, you will have the option to select another carrier according to your preferences.
We sincerely apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence
Thank you for your feedback, and we sincerely regret the dissatisfaction encountered. We fully understand your discontent.
Your complaint will be forwarded to the carrier responsible for delivering your package. Indeed, since the delivery is handled by an independent provider, we do not have direct control over its execution.
However, please be assured that we remain attentive to this type of situation and are doing everything possible to ensure it does not happen again in the future.
Furthermore, if you wish to place a new order, you will have the option to select another carrier according to your preferences.
We sincerely apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence
J
Rating: 4 out of 5
The package was open in one of the sides, so the product could have fallen out. Luckily it didn’t so 4 stars
A
Rating: 4 out of 5
Seri
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M
Rating: 1 out of 5
I still haven't received my package since the order on December 26
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Response from Europe Incontinence
Hello,
We are sorry to hear that you have not received your order.
It seems that the carrier has indeed encountered a problem with your package and that it is being returned to us.
As soon as we receive it, we can proceed with a reshipment or a refund according to your preference.
Please send us your request by email at "[email protected]". We will respond as soon as possible.
We apologize for the inconvenience caused, although it is independent of our will.
Sincerely,
Europe Incontinence
We are sorry to hear that you have not received your order.
It seems that the carrier has indeed encountered a problem with your package and that it is being returned to us.
As soon as we receive it, we can proceed with a reshipment or a refund according to your preference.
Please send us your request by email at "[email protected]". We will respond as soon as possible.
We apologize for the inconvenience caused, although it is independent of our will.
Sincerely,
Europe Incontinence
R
Rating: 4 out of 5
I appreciated punctuality and
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O
Rating: 4 out of 5
understandable site
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L
Rating: 4 out of 5
Thank you
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V
Rating: 4 out of 5
My purchase is perfect but delivery is still a bit complicated
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M
Rating: 4 out of 5
Perfect diapers for my 13-year-old autistic son. Highly absorbent, perfect size. Too bad there isn't a loyalty program. I buy them every month for about 230€, a small gesture from time to time would be appreciated.
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M
Rating: 4 out of 5
Very well
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J
Rating: 4 out of 5
Order compliant
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