English 
G
Rating: 4 out of 5
Very good quality
Translated reviews
Customer reviews of Europe Incontinence
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 2 971 published reviews
Summary of reviews
The online store excels in providing a wide selection of products at competitive prices, which customers frequently highlight as a major advantage. The ordering process is described as straightforward and efficient, allowing for quick transactions. Delivery times are consistently praised, with many noting that their orders arrived promptly within the communicated shipping windows, often faster than expected. Customers also appreciate the professionalism of the service, with prompt communication regarding order confirmations and shipping updates.
Reviews 1, 2 and 4 stars
Reset filtersM
Rating: 4 out of 5
Really a good product
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P
Rating: 4 out of 5
R A S
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L
Rating: 1 out of 5
I haven't received my package
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Response from Europe Incontinence
Hello,
According to the carrier's tracking, you were delivered on 15/09 at 1:26 PM. If you dispute this delivery, please contact us at the following email address: [email protected].
Thank you for your understanding,
Europe Incontinence.
According to the carrier's tracking, you were delivered on 15/09 at 1:26 PM. If you dispute this delivery, please contact us at the following email address: [email protected].
Thank you for your understanding,
Europe Incontinence.
B
Rating: 2 out of 5
It takes a long time for the order to arrive...
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Response from Europe Incontinence
Hello,
We regret your dissatisfaction and we completely understand.
Your complaint will be forwarded to the carrier responsible for delivering your package, hoping that this type of situation does not happen again in the future. Unfortunately, we have no control over deliveries, as we are an independent delivery service.
We inform you that, in the future, you can choose another carrier if you wish.
We apologize for any inconvenience, although this is beyond our control.
Sincerely,
Europe Incontinence.
We regret your dissatisfaction and we completely understand.
Your complaint will be forwarded to the carrier responsible for delivering your package, hoping that this type of situation does not happen again in the future. Unfortunately, we have no control over deliveries, as we are an independent delivery service.
We inform you that, in the future, you can choose another carrier if you wish.
We apologize for any inconvenience, although this is beyond our control.
Sincerely,
Europe Incontinence.
S
Rating: 4 out of 5
Fast and compliant. However, the price is a bit high compensated by free delivery
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B
Rating: 1 out of 5
Deadlines not respected as usual
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Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction, which we fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that this kind of situation does not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
We inform you that in the future, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is independent of our will.
Sincerely,
Europe Incontinence.
We are sorry to hear about your dissatisfaction, which we fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that this kind of situation does not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
We inform you that in the future, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is independent of our will.
Sincerely,
Europe Incontinence.
C
Rating: 4 out of 5
Good price quality ratio
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E
Rating: 4 out of 5
-
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E
Rating: 1 out of 5
The delivery person dropped off the package at a distant relay - 17 euros in taxi fees to retrieve it
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Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction, which we completely understand.
Your complaint will be forwarded to the carrier responsible for delivering your package, in the hope that this kind of situation does not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
We inform you that in the future, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is independent of our will.
Sincerely,
Europe Incontinence.
We are sorry to hear about your dissatisfaction, which we completely understand.
Your complaint will be forwarded to the carrier responsible for delivering your package, in the hope that this kind of situation does not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
We inform you that in the future, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is independent of our will.
Sincerely,
Europe Incontinence.
A
Rating: 1 out of 5
The delivery of the products was not made to the home but directly to a relay point, which is not normal and this is not the first time. Chrono post is not doing the job.
Translated reviews
Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction, which we fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that this kind of situation does not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
We inform you that in the future, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is independent of our will.
Sincerely,
Europe Incontinence.
We are sorry to hear about your dissatisfaction, which we fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that this kind of situation does not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
We inform you that in the future, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is independent of our will.
Sincerely,
Europe Incontinence.
E
Rating: 1 out of 5
Product Bad. I won't order again.
Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear that you are dissatisfied with the quality of the products you ordered.
Could you please provide us with more details about the defects you found in the product?
We offer a wide range of brands and product lines so that you can find the product that suits you best. We invite you to try them out and give us your feedback.
Kind regards,
Europe Incontinence.
Thank you for your feedback, but we are sorry to hear that you are dissatisfied with the quality of the products you ordered.
Could you please provide us with more details about the defects you found in the product?
We offer a wide range of brands and product lines so that you can find the product that suits you best. We invite you to try them out and give us your feedback.
Kind regards,
Europe Incontinence.
B
Rating: 1 out of 5
They did not meet the delivery deadline nor did they give me any solution after writing to them several times
Translated reviews
Response from Europe Incontinence
Hello,
We regret your dissatisfaction and we completely understand it.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that this type of situation does not happen again in the future. Unfortunately, we have no control over deliveries, as we are an independent delivery service.
We inform you that, in the future, you can choose another carrier if you wish.
We apologize for the inconvenience, although this is beyond our control.
Sincerely,
Europe Incontinence.
We regret your dissatisfaction and we completely understand it.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that this type of situation does not happen again in the future. Unfortunately, we have no control over deliveries, as we are an independent delivery service.
We inform you that, in the future, you can choose another carrier if you wish.
We apologize for the inconvenience, although this is beyond our control.
Sincerely,
Europe Incontinence.
M
Rating: 4 out of 5
Ras
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S
Rating: 4 out of 5
Took longer than expected but has arrived
C
Rating: 2 out of 5
Wrong delivery
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Response from Europe Incontinence
Dear customer,
We inform you that, in the future, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is beyond our control.
Sincerely,
Europe Incontinence.
We inform you that, in the future, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is beyond our control.
Sincerely,
Europe Incontinence.
J
Rating: 1 out of 5
I have bought five packages on different occasions and I have not received any type of discount
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Response from Europe Incontinence
Dear customer,
Thank you for your email. We already offer very competitive and advantageous prices to our customers. Additionally, we offer you an additional 5% discount on our competitive prices if you buy by the box, as well as a 10% discount if you buy two boxes.
Our delivery policy also benefits you, as we offer delivery from a certain purchase amount.
Therefore, unfortunately, it is impossible for us to offer additional discounts if we want to maintain our current level of quality and, above all, to be able to offer free shipping of the goods.
However, we inform you that we are studying the possibility of implementing a loyalty system that will allow you to obtain some specific discounts in the future.
We hope you understand our position and we remain at your disposal for any additional information.
Sincerely,
Europe Incontinence.
Thank you for your email. We already offer very competitive and advantageous prices to our customers. Additionally, we offer you an additional 5% discount on our competitive prices if you buy by the box, as well as a 10% discount if you buy two boxes.
Our delivery policy also benefits you, as we offer delivery from a certain purchase amount.
Therefore, unfortunately, it is impossible for us to offer additional discounts if we want to maintain our current level of quality and, above all, to be able to offer free shipping of the goods.
However, we inform you that we are studying the possibility of implementing a loyalty system that will allow you to obtain some specific discounts in the future.
We hope you understand our position and we remain at your disposal for any additional information.
Sincerely,
Europe Incontinence.
L
Rating: 1 out of 5
No, I haven't even received my order
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Response from Europe Incontinence
Hello,
We are sorry to hear that you have not received your order.
Your package is indeed marked as delivered according to the carrier. An investigation has been launched and we are waiting for a response from the carrier. As soon as we hear back from them, we will keep you informed.
We apologize for the inconvenience caused, although it is beyond our control.
Best regards,
Europe Incontinence.
We are sorry to hear that you have not received your order.
Your package is indeed marked as delivered according to the carrier. An investigation has been launched and we are waiting for a response from the carrier. As soon as we hear back from them, we will keep you informed.
We apologize for the inconvenience caused, although it is beyond our control.
Best regards,
Europe Incontinence.
M
Rating: 2 out of 5
Money for undelivered goods still not received!!! Received item is fine.
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Response from Europe Incontinence
Dear,
We are sorry to hear that you are dissatisfied, which we fully understand.
During this summer holiday, our accounting department, which is currently operating with fewer staff, has indeed fallen behind. We have prioritized your refund so that it can be processed as quickly as possible.
We apologize for the inconvenience, even though this is beyond our control.
Best regards,
Europe Incontinence.
We are sorry to hear that you are dissatisfied, which we fully understand.
During this summer holiday, our accounting department, which is currently operating with fewer staff, has indeed fallen behind. We have prioritized your refund so that it can be processed as quickly as possible.
We apologize for the inconvenience, even though this is beyond our control.
Best regards,
Europe Incontinence.
I
Rating: 1 out of 5
I have not received the order, and I don't even know if I will be refunded. The order was placed on 08/08/25 and today, 22/08/25, I still have neither order nor package. I do not recommend this store.
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Response from Europe Incontinence
Good morning,
We regret that you are not satisfied, we completely understand your dissatisfaction.
After investigating the matter, it seems that the transport company has lost your package.
Therefore, we will proceed with the refund of your order as soon as possible, as you have requested via email.
We ask you to forgive us for this inconvenience, which is beyond our control.
Sincerely,
Europe Incontinence.
We regret that you are not satisfied, we completely understand your dissatisfaction.
After investigating the matter, it seems that the transport company has lost your package.
Therefore, we will proceed with the refund of your order as soon as possible, as you have requested via email.
We ask you to forgive us for this inconvenience, which is beyond our control.
Sincerely,
Europe Incontinence.
A
Rating: 4 out of 5
Everything perfect
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L
Rating: 4 out of 5
Correct site, but it's a pity that some products sold are not of good quality. Otherwise, the order and delivery went well.
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J
Rating: 4 out of 5
The swimmate pads have been as I expected but the others have not,
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A
Rating: 2 out of 5
Package arrived far too late
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Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction, which we fully understand.
Your complaint will be forwarded to the carrier, responsible for the delivery of your package, in the hope that this kind of situation does not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
We inform you that you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is independent of our will.
Sincerely,
Europe Incontinence.
We are sorry to hear about your dissatisfaction, which we fully understand.
Your complaint will be forwarded to the carrier, responsible for the delivery of your package, in the hope that this kind of situation does not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
We inform you that you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is independent of our will.
Sincerely,
Europe Incontinence.
R
Rating: 4 out of 5
impeccable product and delivery, but the black plastic surrounding the packages is unbearable.
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P
Rating: 1 out of 5
I haven't received it
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Response from Europe Incontinence
Good morning,
We regret that you have not received your package.
It seems that your package has been returned to our facilities because, apparently, your delivery address was incomplete.
Could you please send a complaint to the following email address: [email protected]?
We will look for a solution to resend your package or proceed with your refund.
We apologize for the inconvenience caused, although it is beyond our control.
Sincerely,
Europe Incontinence.
We regret that you have not received your package.
It seems that your package has been returned to our facilities because, apparently, your delivery address was incomplete.
Could you please send a complaint to the following email address: [email protected]?
We will look for a solution to resend your package or proceed with your refund.
We apologize for the inconvenience caused, although it is beyond our control.
Sincerely,
Europe Incontinence.
D
Rating: 4 out of 5
Package arrived all torn
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M
Rating: 4 out of 5
The order was delayed by a day and it no longer worked for me because I had a trip. Other than that, the experience was good and the availability of products was very wide.
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M
Rating: 1 out of 5
The product is good. The customer service in my case was terrible and the shipping was very slow. I am still waiting for them to respond to resolve my doubts.
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Response from Europe Incontinence
Good morning,
We are very sorry for your dissatisfaction, which we fully understand.
Our after-sales service responds to all inquiries received through the email address: [email protected].
Your complaint will be forwarded to UPS, responsible for the delivery of your package. Unfortunately, we have no control over the deliveries themselves, as this is an independent delivery service.
We inform you that you have the option to choose another carrier if you wish.
We apologise for the inconvenience caused, although it is beyond our control.
Sincerely,
Europe Incontinence
We are very sorry for your dissatisfaction, which we fully understand.
Our after-sales service responds to all inquiries received through the email address: [email protected].
Your complaint will be forwarded to UPS, responsible for the delivery of your package. Unfortunately, we have no control over the deliveries themselves, as this is an independent delivery service.
We inform you that you have the option to choose another carrier if you wish.
We apologise for the inconvenience caused, although it is beyond our control.
Sincerely,
Europe Incontinence
Y
Rating: 1 out of 5
Not at all! We have ordered the parcel to be delivered at home but the delivery man has delivered it to a shop far away from my place, this is unacceptable as if I ordered this kind of products at home it is because I cannot walk and am on a wheelchair. The UPS service is deceitful and unprofessional. I will not definitely order again from you and I will certainly tell my friends not to.
Translated reviews
Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction, which we fully understand.
Your complaint will be forwarded to UPS, which is responsible for delivering your parcel. Unfortunately, we have no control over deliveries themselves, as this is an independent delivery service.
Please note that you have the option of choosing another carrier if you wish.
We apologise for the inconvenience caused, although it is beyond our control.
Kind regards,
Europe Incontinence
We are sorry to hear about your dissatisfaction, which we fully understand.
Your complaint will be forwarded to UPS, which is responsible for delivering your parcel. Unfortunately, we have no control over deliveries themselves, as this is an independent delivery service.
Please note that you have the option of choosing another carrier if you wish.
We apologise for the inconvenience caused, although it is beyond our control.
Kind regards,
Europe Incontinence
I
Rating: 1 out of 5
Delay in delivery
Translated reviews
Response from Europe Incontinence
Good morning,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.
Due to a high number of orders, we have accumulated some delays and we apologize for this.
We are doing everything possible to ensure that this type of inconvenience does not happen again in the future.
Best regards,
Europe Incontinence.
Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.
Due to a high number of orders, we have accumulated some delays and we apologize for this.
We are doing everything possible to ensure that this type of inconvenience does not happen again in the future.
Best regards,
Europe Incontinence.
A
Rating: 1 out of 5
Like baby ones
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Response from Europe Incontinence
Good morning,
Could you give us more details about your comment?
Sincerely,
Europe Incontinence
Could you give us more details about your comment?
Sincerely,
Europe Incontinence
O
Rating: 4 out of 5
It was difficult at first but after all, it went well.
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E
Rating: 4 out of 5
Reliable
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E
Rating: 2 out of 5
On the merchant site, nothing to say, however the products have changed, they have become of poor quality.
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Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction regarding the quality of the products you ordered.
Your feedback will be forwarded to the manufacturer.
Fortunately, we offer a wide range of brands and products so that you can find the product that suits you best.
Best regards,
Europe Incontinence.
Thank you for your feedback, but we are sorry to hear about your dissatisfaction regarding the quality of the products you ordered.
Your feedback will be forwarded to the manufacturer.
Fortunately, we offer a wide range of brands and products so that you can find the product that suits you best.
Best regards,
Europe Incontinence.
A
Rating: 4 out of 5
We haven't had time to test them more than once... they can't be reused..
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P
Rating: 4 out of 5
Good service and delivery.
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L
Rating: 2 out of 5
Delivery date scheduled between July 11 and 12...BUT package received only on July 16. Really very unfortunate. Otherwise, content OK.
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Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.
Due to a large number of orders, we have accumulated some delays and we apologize for that.
We are doing everything possible to ensure that this kind of inconvenience does not happen again in the future.
Best regards,
Europe Incontinence.
Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.
Due to a large number of orders, we have accumulated some delays and we apologize for that.
We are doing everything possible to ensure that this kind of inconvenience does not happen again in the future.
Best regards,
Europe Incontinence.
B
Rating: 2 out of 5
Deliveries are always late compared to the communicated deadline.
Translated reviews
Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.
Due to a large number of orders, we have accumulated some delays and we apologize for that.
We are doing everything possible to ensure that this kind of inconvenience does not happen again in the future.
Best regards,
Europe Incontinence.
Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.
Due to a large number of orders, we have accumulated some delays and we apologize for that.
We are doing everything possible to ensure that this kind of inconvenience does not happen again in the future.
Best regards,
Europe Incontinence.
A
Rating: 2 out of 5
The delivery did not go as planned, received 2 packages one by carrier and the other by Chronopost, otherwise the products are fine.
Translated reviews
Response from Europe Incontinence
Hello,
Could you please specify which carrier (different from Chronopost) delivered your package?
Best regards,
Europe Incontinence.
Could you please specify which carrier (different from Chronopost) delivered your package?
Best regards,
Europe Incontinence.