English 
J
Rating: 4 out of 5
I navigated without sinking, it's not ideal
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Customer reviews of Europe Incontinence
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 2 971 published reviews
Summary of reviews
The online store excels in providing a wide selection of products at competitive prices, which customers frequently highlight as a major advantage. The ordering process is described as straightforward and efficient, allowing for quick transactions. Delivery times are consistently praised, with many noting that their orders arrived promptly within the communicated shipping windows, often faster than expected. Customers also appreciate the professionalism of the service, with prompt communication regarding order confirmations and shipping updates.
Reviews 1, 2 and 4 stars
Reset filtersP
Rating: 1 out of 5
Order made with a supplement for discreet shipping (two euros more). But received without discreet packaging. Furthermore, after a complaint and request for a refund of this amount, nothing has been done to date. Commitments not respected. Not serious
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Response from Europe Incontinence
Hello, We are sorry to hear about your dissatisfaction which we fully understand. We are doing everything we can to ensure that this kind of incident does not happen again in the future. As for your refund, despite the delay, please know that we have not forgotten it and it will be processed as soon as possible. Our apologies for the inconvenience caused, although it is independent of our will. Best regards, Europe Incontinence
J
Rating: 4 out of 5
Very good except for the packaging which is totally insufficient. The parcels arrive half open due to lack of sufficient tape. The discreet packaging option is not always discreet enough for my taste
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G
Rating: 4 out of 5
At the time of payment, my card was hacked twice
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S
Rating: 4 out of 5
fast and precise. only the packaging was a bit lacking.
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T
Rating: 2 out of 5
the plastic IDs tear at the back on 6 packs bought at least 3 packs that had the problem
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Response from Europe Incontinence
Hello, We are sorry to hear about your dissatisfaction which we completely understand. Could you please contact us by email so that we can find a solution to your problem together? Best regards, Europe Incontinence
M
Rating: 4 out of 5
navigation, delivery and customer service excellent,
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C
Rating: 4 out of 5
I find the items suitable for my mother's incontinence issues and at democratic prices compared to other sales sites.
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M
Rating: 4 out of 5
Good service, too bad the prepaid credit card payment doesn't work.
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B
Rating: 4 out of 5
Deadlines are met and products at honest prices.
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V
Rating: 1 out of 5
Good site highly recommended to new customers. The only downside is the DELIVERY PEOPLE WHO DO NOT WANT TO GO UP TO YOUR FLOOR OR WHO NOTIFY THAT YOU HAVE RECEIVED YOUR PACKAGE WHEN THEY HAVE NOT DELIVERED IT AND ON TOP OF THAT SIGN IN YOUR PLACE TO HAVE A SO-CALLED PROOF EVEN THOUGH IT IS NOT YOUR SIGNATURE. Apart from that, the merchant is correct, the site is secure, but they should review with their carrier because it is them who do not do their job and some associate them with merchants who have nothing to do (BAD DELIVERY PERSON ESPECIALLY CHRONOPOST WITH WHOM I HAVE HAD A PROBLEM TO THIS DAY I AM STILL WAITING FOR MY PACKAGE)
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Response from Europe Incontinence
Hello, We are sorry to learn of your dissatisfaction which we fully understand. We are doing everything possible with the carrier to ensure that this kind of situation does not happen again in the future. Regarding your order, we have contacted the carrier to keep us informed of the situation. If your package is declared lost, we will resend your order or refund you according to your preference. Our sincere apologies for the inconvenience caused, although independent of our will. Best regards, Europe Incontinence
N
Rating: 2 out of 5
I have as much plastic as protection! A 60 L bag full
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Response from Europe Incontinence
Hello, Thank you for your feedback and we take your opinion into account. Best regards, Europe Incontinence
S
Rating: 4 out of 5
Never received promo code
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Response from Europe Incontinence
Hello, Thank you for your feedback. In the future, a loyalty system is planned to be implemented. Best regards, Europe Incontinence
P
Rating: 1 out of 5
Super long and no news about the delivery
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Response from Europe Incontinence
Hello, We are sorry to hear about your dissatisfaction. Your order was shipped the day after we received your payment. The carrier then encountered problems during delivery, which delayed it. In the meantime, it has been delivered to you. Best regards, Europe Incontinence
E
Rating: 4 out of 5
They offer excellent service, the prices are the most competitive, delivery is usually very fast, it is a very reliable company, it would only need to incorporate more absorbent brands like NRU, REARZ, INCONTROL, KIDDO MEGA MAX, LFB, I hope they can incorporate these brands, I really like shopping on this website
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F
Rating: 4 out of 5
Depending on the transport company, the goods arrive within the delivery time or later. The order is sent directly.
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M
Rating: 4 out of 5
Good delivery a bit tricky
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G
Rating: 4 out of 5
Order compliant and on time.
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P
Rating: 4 out of 5
delivery without delay
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K
Rating: 2 out of 5
What a slow delivery! It is totally not what was communicated via the site or in the purchase confirmation... And about which there is no communication.
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Response from Europe Incontinence
Best, We apologize for the delay in the delivery of your order and we will do our utmost to ensure that this does not happen again in the future. Best regards, Your Europe Incontinence team
M
Rating: 4 out of 5
Good
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C
Rating: 4 out of 5
A slight delay in delivery but everything went well.
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A
Rating: 4 out of 5
Hello, I have already ordered 2 times and both times I had to call your services because the package was not arriving. The only issue was the delivery both times.
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E
Rating: 4 out of 5
Your site is always top-notch. Maybe consider more delivery options.
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G
Rating: 4 out of 5
Appreciable prices. Delivery with Chronopost was good.
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N
Rating: 4 out of 5
Goed product prijs kwaliteit
M
Rating: 4 out of 5
Correct delivery time.
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B
Rating: 4 out of 5
Perfect delivery in Locker but a bit slow after all
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A
Rating: 2 out of 5
Long delivery time and poor communication
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Response from Europe Incontinence
Dear, Due to the large number of Suprima references (almost 500), we only have a limited stock of the main references for these products. The other references are therefore only available on order, which explains why the delivery time for your order was longer than for the others. Our apologies if this was not explained correctly to you. Best regards, Europe Incontinence
E
Rating: 4 out of 5
Always satisfied with the site, professional and responsive. However, a real lack of seriousness on the part of the delivery people.... Too bad
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J
Rating: 4 out of 5
No problem with delivery and the order. However, I received false information telling me that the order had to be redone on a site resembling yours. Which I certainly did not do. So I almost got scammed! How can you avoid this kind of dishonesty? Is it possible? Best regards
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C
Rating: 4 out of 5
Good service, quite fast but sometimes more or less long ...
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D
Rating: 4 out of 5
I am moderately satisfied with the information about the packages sent. For example, I received one package on Tuesday and another 3 days later without any indication that there was a second package on the way because there wasn't enough space in the first one.
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N
Rating: 4 out of 5
Fast delivery
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R
Rating: 2 out of 5
Order delivered not really respecting delivery times. 4 days before shipping the order
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Response from Europe Incontinence
Hello, You placed your order on a Saturday, but we ship orders from Monday to Friday. Therefore, your order was shipped the next business day, Monday. In the meantime, Mondial Relay also experienced a delay due to a problem in their sorting center, which means that your order arrived at their facility on Monday but could only be processed the next day or the day after, causing the delivery delay to you. We apologize for the inconvenience caused, although it was beyond our control. Best regards, Europe Incontinence
R
Rating: 4 out of 5
Hello, I have requested a Tena slip super XXL sample several times and have not received a response
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Response from Europe Incontinence
Hello Sir, Unfortunately, we currently do not have samples for this product. We have asked our 'Product' team to reorder so that we can send you one. In the future, could you please make your request in the 'Message about your order' box when placing your order on our site? Best regards, Europe Incontinence
T
Rating: 4 out of 5
Unfortunately, there was no film.
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S
Rating: 4 out of 5
The total to reach to receive products without shipping costs is really too high in my opinion.
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H
Rating: 4 out of 5
good
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A
Rating: 2 out of 5
Arrived very late when it said 24/48 hours. High shipping cost for that service.
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Response from Europe Incontinence
Hello, The delivery times for Spain are 3 to 4 working days after shipping. Your order will be shipped within 24 to 48 working hours. Best regards, Europe Incontinence