The online store excels in providing a wide selection of products at competitive prices, which customers frequently highlight as a major advantage. The ordering process is described as straightforward and efficient, allowing for quick transactions. Delivery times are consistently praised, with many noting that their orders arrived promptly within the communicated shipping windows, often faster than expected. Customers also appreciate the professionalism of the service, with prompt communication regarding order confirmations and shipping updates.
Hello, We regret that InPost took longer than expected to deliver your order. We apologize for any inconvenience this may have caused you. Best regards, Europe Incontinence
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Maria Teresa B.
Rating: 4 out of 5
Everything was very good, from tracking to pickup. I don't give it a 10 because the delivery date was delayed a few days more than expected.
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Response from Europe Incontinence
Hello, We apologize for the slight delay. Best regards, Europe Incontinence
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Mercedes M.
Rating: 4 out of 5
Perfect
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Bjorn V.
Rating: 4 out of 5
Clear
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Evodie K.
Rating: 2 out of 5
The product does not seem to contain my child's urination. After washing, it is difficult to dry by hanging it on a clothesline. I thought I would reduce the number of my laundry but so far I am disappointed
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Response from Europe Incontinence
Hello, We are sorry to hear that. Have you tried drying it near a heat source, like a radiator? If needed, do not hesitate to contact our services so that we can also pass this information on to the manufacturer. Best regards, Europe Incontinence
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Bart D.
Rating: 2 out of 5
Received defective product, reported this, sent the requested photos, and there would be inquiries made with the manufacturer. Subsequently, no response for 2 weeks now. I asked last week if there was any news and if I could return and exchange the product for another brand, but it remains silent. Responding faster and properly resolving defects or complaints would be better. For now, this was the first and last time I ordered there, I am still waiting for a solution.
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Response from Europe Incontinence
Dear, Our apologies for the delay in processing your request. However, we are glad that everything is now in order. Best regards, Europe Incontinence
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CLAUDE C.
Rating: 4 out of 5
Hello. Nothing to say, the package was delivered quickly
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michel C.
Rating: 2 out of 5
For the last two orders, I receive a message that my order is not completed, the amount is 89.70 while I paid 80.40 as usual!! I ask why?, no response!! I receive the email that my order is taken into account and the payment made!! Why this abnormal order email??
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Response from Europe Incontinence
Hello, We apologize for this technical problem which has been resolved since. Best regards, Europe Incontinence
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Edilene C.
Rating: 4 out of 5
Hello, super happy there was a delivery issue and you resolved the problem quite quickly. Thank you
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Jean Pierre G.
Rating: 4 out of 5
Small problem for me, it's the delivery. I am told that I will be delivered on such day, but it does not specify whether it's in the morning or afternoon, which forces me to always be at home.
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Magali D.
Rating: 4 out of 5
I am happy
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francoise N.
Rating: 4 out of 5
Fast shipping.
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Alfonso C.
Rating: 4 out of 5
The purchase is very easy to make, everything is very clear, until it comes to tracking, it is a bit chaotic and in the end you don't know who delivers it to you, I also don't like the waiting time which is usually between 8 days and 2 weeks if there are holidays in between, otherwise everything is correct, well packaged and quality.
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Response from Europe Incontinence
Hello, We have made some changes to our delivery partners. You will find new carriers like UPS and SEUR. Best regards, Europe Incontinence
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Thierry C.
Rating: 4 out of 5
Respects the delivery deadline
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fabienne A.
Rating: 4 out of 5
late delivery
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jacques B.
Rating: 4 out of 5
well nothing to say
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Jaime Manuel P.
Rating: 1 out of 5
They didn't want to change the size of the pants
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Response from Europe Incontinence
Hello, Unfortunately, the law does not allow us to accept the return of this type of products, as they are hygiene products. We are very sorry. Sincerely, Europe Incontinence
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serge P.
Rating: 4 out of 5
fair prices but delivery a bit long
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Mauro A.
Rating: 4 out of 5
Everything is fine
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Philippe B.
Rating: 4 out of 5
Delivery in accordance and on time.
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Thomas R.
Rating: 2 out of 5
I did not receive part of my order, after several emails no changes still not received the missing part of my order. Marion does not seem to understand the dispute...
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Response from Europe Incontinence
Hello Sir, After being able to take note of your exchanges with our colleague Marion, we note that the 4 packs of Seni R Pads were indeed inside the last package you received from the carrier. Therefore, we hope that you have since been fully satisfied with our services and remain at your disposal for any further information. Best regards, Your Europe Incontinence team
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Pilar B.
Rating: 4 out of 5
Everything is fine, the only thing is that the price changed when placing the order and I didn't understand it. Very fast.
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Hans-Peter J.
Rating: 4 out of 5
Please do not ask after every order, it is annoying.
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antoine D.
Rating: 2 out of 5
Pretty weak packaging consodering i paix a premium for it. You could see inside from the edge
Response from Europe Incontinence
Hello, We are sorry to hear that you have experienced problems with the packaging of your order. We make every effort to ensure that this does not happen by optimising our packaging and offering good quality packaging. Unfortunately in some cases the packaging may be damaged by the carrier during delivery. We apologise for any inconvenience caused, although this is beyond our control. If this problem occurs again, please send us some photos by email to [email protected]. Regards, Europe Incontinence
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Hans V.
Rating: 1 out of 5
Paid, received nothing. Service so far very poor.
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Response from Europe Incontinence
Dear, We are sorry to hear that you had a mixed experience with our service. Your package was delivered a few days later, can you confirm this? Best regards, Europe Incontinence
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guy M.
Rating: 4 out of 5
good product
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colette D.
Rating: 4 out of 5
No problem
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Konstantina E.
Rating: 4 out of 5
Good!
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rose L.
Rating: 2 out of 5
Delivery on time and hour
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Response from Europe Incontinence
Hello, Could you tell us more about the problem encountered? Best regards, Your Europe Incontinence team
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Margarita A.
Rating: 1 out of 5
Very bad, no responsibility. Customer service absent... product not received for more than a month, no refunds.
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Response from Europe Incontinence
Hello, We are sorry to hear that you had a mixed experience with our services and we are doing everything on our side to ensure this does not happen again. Best regards, Your Europe Incontinence team
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Jacques M.
Rating: 4 out of 5
Delivery a bit long for my personal taste
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Response from Europe Incontinence
Hello, We thank you for your feedback. Could you tell us a bit more about the desired delivery speed? Indeed, your order from Wednesday 10/01/2024 was delivered to you on Saturday 13/01/2024, which is 72 hours after it (including preparation and delivery). Best regards, Your Europe Incontinence team
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Giovanni C.
Rating: 4 out of 5
It was my first purchase and I did not encounter any problems, I have no other experiences but soon I will make another order with this company
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Elliot L.
Rating: 4 out of 5
Satisfaction with the merchant site. However, 2 orders and 2 delivery problems...
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Response from Europe Incontinence
Hello, Thank you for your feedback. Could you tell us more about the delivery problems encountered? Best regards, Your Europe Incontinence team
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Acheteur Vérifié
Rating: 1 out of 5
very bad, the order has still not been delivered while on December 12, 2023 the package has been reported in the sorting center for more news
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Response from Europe Incontinence
Hello, We sincerely apologize for the inconvenience caused, although it is independent of our will. Your package experienced a sorting problem with the carrier which caused it to be shipped to the wrong destination and thus this abnormally long delay. We are doing everything on our side with them to ensure this does not happen again in the future. Best regards, Your Europe Incontinence team
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Acheteur Vérifié
Rating: 4 out of 5
clear conditions: nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
Quality of purchased products is declining (diapers that tear).
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Response from Europe Incontinence
Hello, We are sorry to hear that. Could you contact us by email so that we can file a complaint with the manufacturer if necessary? Best regards, Your Europe Incontinence team
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Acheteur Vérifié
Rating: 1 out of 5
I bought MOMICATE protections supposedly 10 drops and that is absolutely not the case. I am really disappointed.
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Response from Europe Incontinence
Hello, Could you tell us more because the 10 drops ordered are indeed the 10 drops you received? Best regards, Your Europe Incontinence team
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Acheteur Vérifié
Rating: 4 out of 5
Very practical
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Acheteur Vérifié
Rating: 4 out of 5
The order arrived with a week delay but the quality of the product is top
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Response from Europe Incontinence
Hello, We are sorry for the delay known during the delivery of your order, we are doing everything possible to ensure this does not happen again and to meet our delivery deadlines. Best regards, Your Europe Incontinence team
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Acheteur Vérifié
Rating: 4 out of 5
well designed
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