English 
A
Rating: 4 out of 5
perfect
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Customer reviews of Europe Incontinence
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 2 971 published reviews
Summary of reviews
The online store excels in providing a wide selection of products at competitive prices, which customers frequently highlight as a major advantage. The ordering process is described as straightforward and efficient, allowing for quick transactions. Delivery times are consistently praised, with many noting that their orders arrived promptly within the communicated shipping windows, often faster than expected. Customers also appreciate the professionalism of the service, with prompt communication regarding order confirmations and shipping updates.
Reviews 1, 2 and 4 stars
Reset filtersG
Rating: 4 out of 5
has attractively priced incontinence materials, only the required order size could be a bit smaller to receive without shipping costs.
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A
Rating: 2 out of 5
At Europe Incontinence I always have problems with the password even though I have noted it in a notebook like all the others. Plus this time it was the payment that caused a problem. I do not want the order and I will not order from you again. Sorry
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Response from Europe Incontinence
Hello, Could you tell us more about this password issue? We have never had other complaints and we use a login system similar to other sites. Could you also tell us more about the payment issue during your last order? Best regards, Europe Incontinence
V
Rating: 1 out of 5
The delivery time was not correct. Delivery more than a week late.
Response from Europe Incontinence
Hello, We are sorry to hear that your order has indeed arrived late. It seems that there was indeed a delay in the delivery of your parcel as your order of 06 February had left our warehouse on 08 February. We will certainly investigate with the carrier to find out the reasons for this abnormal delay and we apologise for the inconvenience caused, although it is beyond our control. Regards, Europe Incontinence
G
Rating: 1 out of 5
Unfortunately received a broken item, and it is not possible to return it because I cannot print the return label, so I won't get a new one, poor service and waste of money.
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Response from Europe Incontinence
Dear, As mentioned by our customer service, we have provided you with a return label to send back the defective product. With this return, we can file a complaint with the manufacturer and send you a non-defective product. Unfortunately, this label needs to be printed to be attached to the package. If you do not have a printer, you might ask a neighbor or a friend, or even go directly to a printing shop or a Mondial Relay point that might print the label for you. Best regards, Europe Incontinence
A
Rating: 4 out of 5
ORDER COMPLIANT
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A
Rating: 4 out of 5
ordered on the 2nd delivered on the 10th, a bit long.... otherwise good site, good product, interesting price
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A
Rating: 1 out of 5
I ordered the same product that I had ordered in August because I found it satisfactory in terms of absorbency (4 drops). The products received this month (4 packages of 4 drops), unfortunately, are quite different from the previous ones because they do not absorb anything and do not have sufficient adherence to the leg. A real disappointment.
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Response from Europe Incontinence
The products you received are the same as those ordered in August, there should be no changes as the manufacturer has not renewed the range in the meantime. What do you mean by "different"? Could you send us an email at [email protected] so we can investigate your issue?
C
Rating: 4 out of 5
The order takes a little while to arrive but always arrives in perfect condition.
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Response from Europe Incontinence
It is true that Mondial Relay experienced delays in certain deliveries due to changes in their agencies in Belgium and France. These delays are gradually reducing.
C
Rating: 2 out of 5
Almost 10 days for delivery. The contents were identifiable on the outer packaging despite having requested discreet packaging
Translated reviews
Response from Europe Incontinence
We apologize for this delay due to Mondial Relay and this oversight in discreet packaging. It is true that Mondial Relay experienced delays in certain deliveries due to changes in their agencies in Belgium and France. These delays are gradually reducing. As for the discreet packaging, this is potentially an error from our teams that should not have occurred. I invite you to contact our customer service by email at [email protected] for a free discreet packaging on your next order.