Customer reviews of Europe Incontinence

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 3 141 published reviews
5 2 708 86% 4 236 8% 3 82 3% 2 48 2% 1 67 2%

Summary of reviews

Customers consistently highlight fast, reliable delivery and convenient fulfillment, with orders arriving on time and shipments processed quickly. They note specific strengths in product availability and accuracy, mentioning a wide selection, items matching descriptions, and products that meet their needs. The store also receives strong praise for service reliability and ease of ordering, including straightforward payments, professional packaging, and responsive, trustworthy support. Overall, the experience is described as seamless and dependable, with regular customers expressing continued trust and repeat purchases.

Reviews 1, 2 and 5 stars

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M
Maria Ines S.
Rating: 1 out of 5
following a purchase from 24/07/2025
The product is good. The customer service in my case was terrible and the shipping was very slow. I am still waiting for them to respond to resolve my doubts.
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Response from Europe Incontinence
Good morning,

We are very sorry for your dissatisfaction, which we fully understand.

Our after-sales service responds to all inquiries received through the email address: [email protected].

Your complaint will be forwarded to UPS, responsible for the delivery of your package. Unfortunately, we have no control over the deliveries themselves, as this is an independent delivery service.

We inform you that you have the option to choose another carrier if you wish.

We apologise for the inconvenience caused, although it is beyond our control.

Sincerely,
Europe Incontinence
T
Tonny D.
Rating: 5 out of 5
following a purchase from 29/07/2025
Accessible website where the products are easy to find. Smooth and fast delivery...
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P
Pierrette L.
Rating: 5 out of 5
following a purchase from 29/07/2025
Product as described
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S
Sylvie B.
Rating: 5 out of 5
following a purchase from 29/07/2025
Very good. Fast delivery
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Maria T.
Rating: 5 out of 5
following a purchase from 29/07/2025
Perfect
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Bart H.
Rating: 5 out of 5
following a purchase from 28/07/2025
Fast delivery super
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Pierre F.
Rating: 5 out of 5
following a purchase from 28/07/2025
Very well organized site. Very competitive prices. Customer service very responsive in case of an order error. Highly recommended without hesitation
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Yamina A.
Rating: 1 out of 5
following a purchase from 28/07/2025
Not at all! We have ordered the parcel to be delivered at home but the delivery man has delivered it to a shop far away from my place, this is unacceptable as if I ordered this kind of products at home it is because I cannot walk and am on a wheelchair. The UPS service is deceitful and unprofessional. I will not definitely order again from you and I will certainly tell my friends not to.
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Response from Europe Incontinence
Hello,

We are sorry to hear about your dissatisfaction, which we fully understand.

Your complaint will be forwarded to UPS, which is responsible for delivering your parcel. Unfortunately, we have no control over deliveries themselves, as this is an independent delivery service.

Please note that you have the option of choosing another carrier if you wish.

We apologise for the inconvenience caused, although it is beyond our control.

Kind regards,
Europe Incontinence
D
Daniela C.
Rating: 5 out of 5
following a purchase from 28/07/2025
A pleasant discovery, adult swim diapers, you solved a problem I had for years
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M
Micheline O.
Rating: 5 out of 5
following a purchase from 28/07/2025
Excellent
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M
Martine D.
Rating: 5 out of 5
following a purchase from 27/07/2025
fast delivery, at the post office relay, supply meets the needs.
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K
Katia M.
Rating: 5 out of 5
following a purchase from 25/07/2025
ALL GOOD
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A
Almerinda F.
Rating: 5 out of 5
following a purchase from 26/07/2025
Very satisfied
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M
Marion G.
Rating: 5 out of 5
following a purchase from 26/07/2025
Impeccable as usual
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E
Evelyne L.
Rating: 5 out of 5
following a purchase from 25/07/2025
orders on the Europe Incontinence site processed quickly deliveries to relay points well managed total satisfaction
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C
Chantal C.
Rating: 5 out of 5
following a purchase from 26/07/2025
fast shipping and always compliant quality items! I recommend
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Richard G.
Rating: 5 out of 5
following a purchase from 25/07/2025
Problem with delivery...
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A
Alfonso M.
Rating: 5 out of 5
following a purchase from 25/07/2025
Everything perfect
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D
Diana P.
Rating: 5 out of 5
following a purchase from 26/06/2025
Everything perfect, I am already ordering the water diapers for the third time, high quality both of the product and the service
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I
Ilaria A.
Rating: 1 out of 5
following a purchase from 17/07/2025
Delay in delivery
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Response from Europe Incontinence
Good morning,

Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.

Due to a high number of orders, we have accumulated some delays and we apologize for this.

We are doing everything possible to ensure that this type of inconvenience does not happen again in the future.

Best regards,
Europe Incontinence.
A
Antonia M.
Rating: 1 out of 5
following a purchase from 07/07/2025
Like baby ones
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Response from Europe Incontinence
Good morning,

Could you give us more details about your comment?

Sincerely,
Europe Incontinence
S
Serge G.
Rating: 5 out of 5
following a purchase from 24/07/2025
Although for some time Mondial Relay has been taking its time to make the delivery.
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C
Cinzia M.
Rating: 5 out of 5
following a purchase from 24/07/2025
Fast and excellent products
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F
Franck J.
Rating: 5 out of 5
following a purchase from 24/07/2025
Very good
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C
Conchi C.
Rating: 5 out of 5
following a purchase from 21/07/2025
I had problems placing the order and had to try several times. This time I asked to pick it up at a store because in the previous one I paid to have it delivered to my home and they left it at a store.
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G
Ghada A.
Rating: 5 out of 5
following a purchase from 24/07/2025
Perfect
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Javier M.
Rating: 5 out of 5
following a purchase from 19/07/2025
Everything is correct, very good service. I will buy again. Thank you!
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Monique B.
Rating: 5 out of 5
following a purchase from 24/07/2025
Impeccable RAS
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S
Stephen B.
Rating: 5 out of 5
following a purchase from 23/07/2025
Brilliant service
M
Marco A.
Rating: 5 out of 5
following a purchase from 12/07/2025
satisfied
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Martine K.
Rating: 5 out of 5
following a purchase from 23/07/2025
Perfect
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Christine Z.
Rating: 5 out of 5
following a purchase from 23/07/2025
Very satisfied
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Maurice V.
Rating: 5 out of 5
following a purchase from 23/07/2025
Good products and fast deliveries
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Bruna C.
Rating: 5 out of 5
following a purchase from 23/07/2025
Fast service and excellent product
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Ange F.
Rating: 5 out of 5
following a purchase from 23/07/2025
Good quality of products. Good value for money
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Mariagrazia R.
Rating: 5 out of 5
following a purchase from 19/07/2025
Excellent hold, fully satisfied
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Fernanda M.
Rating: 5 out of 5
following a purchase from 20/07/2025
Always punctual.
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R
Roger R.
Rating: 5 out of 5
following a purchase from 21/07/2025
Fast - Efficient - Serious
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D
Denise B.
Rating: 5 out of 5
following a purchase from 20/07/2025
Delivery in accordance with my order and delivery as indicated
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F
Franco F.
Rating: 5 out of 5
following a purchase from 21/07/2025
This is the first purchase I make, but I will definitely make others. Everything is perfect, price, shipping, packaging, and fast delivery.
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