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P
Rating: 5 out of 5
Fast and efficient service
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Customer reviews of Europe Incontinence
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 2 971 published reviews
Summary of reviews
The online store excels in providing a wide selection of products at competitive prices, which customers frequently highlight as a major advantage. The ordering process is described as straightforward and efficient, allowing for quick transactions. Delivery times are consistently praised, with many noting that their orders arrived promptly within the communicated shipping windows, often faster than expected. Customers also appreciate the professionalism of the service, with prompt communication regarding order confirmations and shipping updates.
Reviews 1, 2 and 5 stars
Reset filtersF
Rating: 1 out of 5
During the last order, you did not provide delivery instructions, so the package was dropped off at a relay point and I had to manage to have it delivered, which incurred additional costs. I request financial compensation for this error.
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Response from Europe Incontinence
Hello Fatima,
We are following up on your message and, after verification, we see that you have already been in contact with our customer service regarding this matter.
We sincerely regret this situation, but we want to clarify that the delivery methods depend directly on the carriers: if no one is present at your home to receive the package, it is automatically dropped off at a partner relay point for security reasons and to avoid it being lost. Unfortunately, we do not have the ability to intervene in these automatic logistical procedures nor to cover the costs that arise from them.
We remain at your disposal for any other information regarding your upcoming orders.
Best regards,
Europe Incontinence
We are following up on your message and, after verification, we see that you have already been in contact with our customer service regarding this matter.
We sincerely regret this situation, but we want to clarify that the delivery methods depend directly on the carriers: if no one is present at your home to receive the package, it is automatically dropped off at a partner relay point for security reasons and to avoid it being lost. Unfortunately, we do not have the ability to intervene in these automatic logistical procedures nor to cover the costs that arise from them.
We remain at your disposal for any other information regarding your upcoming orders.
Best regards,
Europe Incontinence
H
Rating: 5 out of 5
perfect
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M
Rating: 5 out of 5
Fast, efficient, reliable site.
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G
Rating: 5 out of 5
The products meet my expectations. Discreet delivery. Very good
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M
Rating: 5 out of 5
Order received quickly
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R
Rating: 5 out of 5
Good prices and fast service.
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M
Rating: 5 out of 5
Good and fast, there is a lot of choice.
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A
Rating: 2 out of 5
I ordered with home delivery and they left it at a pickup point without notifying me and I couldn't access my package. I am waiting for them to resolve it
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Response from Europe Incontinence
Hello:
We sincerely apologize for this inconvenience, which is completely beyond our control.
In this situation, we invite you to contact our customer service, which will be happy to assist you and find a solution quickly.
Sincerely,
Europe Incontinence
We sincerely apologize for this inconvenience, which is completely beyond our control.
In this situation, we invite you to contact our customer service, which will be happy to assist you and find a solution quickly.
Sincerely,
Europe Incontinence
V
Rating: 5 out of 5
always on top
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K
Rating: 5 out of 5
Very good, wide assortment and fast shipping, questions are also answered directly by email!
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M
Rating: 5 out of 5
VERY fast delivery. Thank you
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S
Rating: 5 out of 5
Everything perfect as described
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D
Rating: 5 out of 5
Hello no problem
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M
Rating: 2 out of 5
order delivered in two parts with a 2-day interval
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Response from Europe Incontinence
Hello Michel,
We thank you for your feedback.
Indeed, when an item from your order is temporarily unavailable in our central stock, we prefer to proceed with a partial shipment. Our goal is to deliver the first products to you without delay, in order to best meet our deadlines, rather than blocking your entire order. The rest of your items are then shipped to you as soon as they are received, which explains this small interval of two days.
We hope that the products received give you complete satisfaction and we remain at your disposal for any questions.
Best regards,
Europe Incontinence
We thank you for your feedback.
Indeed, when an item from your order is temporarily unavailable in our central stock, we prefer to proceed with a partial shipment. Our goal is to deliver the first products to you without delay, in order to best meet our deadlines, rather than blocking your entire order. The rest of your items are then shipped to you as soon as they are received, which explains this small interval of two days.
We hope that the products received give you complete satisfaction and we remain at your disposal for any questions.
Best regards,
Europe Incontinence
C
Rating: 5 out of 5
Very satisfied
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D
Rating: 5 out of 5
Very large selection of products at interesting prices. Respect for delivery times. Very serious company.
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M
Rating: 5 out of 5
great experience
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R
Rating: 5 out of 5
Great as usual
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S
Rating: 5 out of 5
Great supplier of many sorts of rectangular pads, plastic pants, all- in- one briefs. Basicly everything I need.
G
Rating: 5 out of 5
Always perfect
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B
Rating: 5 out of 5
You are the best
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P
Rating: 5 out of 5
Transactions without any problems
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A
Rating: 5 out of 5
Perfect service, speed, punctuality +++
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B
Rating: 5 out of 5
Very good
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J
Rating: 5 out of 5
Good service or quick delivery at the delivery point.
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M
Rating: 5 out of 5
client for 3 years your good reputation is still appreciated thank you again
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C
Rating: 5 out of 5
fast shipping, good value for money, delivery by the carrier ok
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J
Rating: 5 out of 5
Perfect and quick, effective
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S
Rating: 5 out of 5
Impeccable
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C
Rating: 5 out of 5
always ok at Europe Incontinence for choice and fast shipping! I recommend!!
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C
Rating: 5 out of 5
Fast delivery
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M
Rating: 5 out of 5
Great service, fast delivery.
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P
Rating: 5 out of 5
Simple order. Fast and careful shipping.
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M
Rating: 5 out of 5
Perfect product. Arrived on time
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G
Rating: 5 out of 5
happy with the delivery speed, order as expected
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C
Rating: 5 out of 5
Very good
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J
Rating: 5 out of 5
Fast, good packaging. Thank you
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A
Rating: 5 out of 5
Still just as satisfied with the professional quality and delivery. Don't change anything.
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A
Rating: 1 out of 5
I made a mistake with my order, I requested an exchange, but I was told that I had to pay the return shipping costs. It was too expensive. So I kept my order which is of no use to me. And I found another site cheaper than yours for my new order.
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Response from Europe Incontinence
Hello Anne,
Thank you for taking the time to share your experience with us, even though we sincerely regret that it did not meet your expectations.
We completely understand your disappointment regarding the return fees. Although our current policy places these fees on the customer in case of an order error, we are aware that this can represent a significant cost and spoil the shopping experience.
Please know that we take your feedback very seriously. Your comments help us evolve our services, and we are actively working on improving our return solutions to make them simpler and more accessible in the future.
We are sorry to have lost you to a competitor, but we hope to have the opportunity to regain your trust on a future occasion.
Best regards,
Europe Incontinence
Thank you for taking the time to share your experience with us, even though we sincerely regret that it did not meet your expectations.
We completely understand your disappointment regarding the return fees. Although our current policy places these fees on the customer in case of an order error, we are aware that this can represent a significant cost and spoil the shopping experience.
Please know that we take your feedback very seriously. Your comments help us evolve our services, and we are actively working on improving our return solutions to make them simpler and more accessible in the future.
We are sorry to have lost you to a competitor, but we hope to have the opportunity to regain your trust on a future occasion.
Best regards,
Europe Incontinence