Customers consistently highlight fast, reliable delivery and convenient fulfillment, with orders arriving on time and shipments processed quickly. They note specific strengths in product availability and accuracy, mentioning a wide selection, items matching descriptions, and products that meet their needs. The store also receives strong praise for service reliability and ease of ordering, including straightforward payments, professional packaging, and responsive, trustworthy support. Overall, the experience is described as seamless and dependable, with regular customers expressing continued trust and repeat purchases.
The carrier was not respected, and on top of that, I received the wrong item
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Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction.
In order to improve our services, could you please specify what the carrier did not respect?
Best regards,
Europe Incontinence
M
Monique V.
Rating: 2 out of 5
following a purchase from 04/11/2025
The pants offer no protection.. they leak and after a week of wearing they are already torn at the seams.. no more pants for me here
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Response from Europe Incontinence
Dear,
Thank you for your feedback, but we regret that you are dissatisfied with the quality of the products you ordered.
Your feedback will be forwarded to the manufacturer.
We offer a wide selection of brands and assortments, so you can find the product that best suits you. We invite you to test them and give us your opinion.
Best regards,
Europe Incontinence.
L
Lacroix M.
Rating: 1 out of 5
following a purchase from 03/11/2025
I didn't receive it on time
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Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that this kind of situation does not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
We inform you that in the future, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is independent of our will.
Sincerely,
Europe Incontinence.
T
Tal M.
Rating: 1 out of 5
following a purchase from 07/10/2025
Customer service is terrible. My product was lost for 10 days without any information about its whereabouts. It was delivered to me in 2 weeks instead of 72 hours.
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Response from Europe Incontinence
Good morning,
We appreciate your feedback, but we regret your dissatisfaction, which we fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, hoping that such situations do not occur again in the future. Unfortunately, we have no control over the deliveries themselves, as it is an independent delivery service.
We inform you that, in the future, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is beyond our control.
Sincerely,
Europe Incontinence.
P
Patricia L.
Rating: 1 out of 5
following a purchase from 17/10/2025
I do not understand why you changed the dimensions of the protection. It was much better before. Now, it is too late, I have to wait 2 to 3 months. My next order may not be with you. Very, very disappointed.
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Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction regarding the modifications to the products you ordered.
Your feedback will be forwarded to the manufacturer.
We offer a wide range of brands and product lines so that you can find the product that suits you best. We invite you to test them and give us your feedback.
We inform you that you can return unopened packages at your expense via the carrier of your choice to the following address:
MédiSphère
Rue de la Croix Limont, 8
5363 Emptinne
Belgium
Thank you also for placing the order form in the package. Once the merchandise is returned to our warehouse and restocked, the file will be transferred to accounting for a refund as soon as possible.
Best regards,
Europe Incontinence.
C
Christiane C.
Rating: 2 out of 5
following a purchase from 11/10/2025
Dissatisfied
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Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction.
Please feel free to let us know what we could do to improve our services.
Best regards,
Europe Incontinence.
B
Brigitte S.
Rating: 1 out of 5
following a purchase from 08/10/2025
Delivered 10 days late first and last order !!
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Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.
Your complaint will be forwarded to the carrier responsible for delivering your package, in the hope that this kind of situation does not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
We inform you that in the future, you have the option to choose another carrier if you wish.
We sincerely apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence.
B
Beatriz S.
Rating: 2 out of 5
following a purchase from 07/10/2025
I can't get contact/information... I always get a machine responding
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Response from Europe Incontinence
Good morning,
We do not have a phone line.
However, you can send us your request by email to the following address: [email protected].
Thank you for your understanding.
Sincerely,
Europe Incontinence.
J
Jeannine N.
Rating: 2 out of 5
following a purchase from 29/09/2025
My order did not arrive at the requested pickup point but in two separate boxes, one at a pickup point not chosen 15 km from my home and the other at a pickup point I chose in replacement of the initially selected pickup point, which was not available. Europe Incontinence is not to blame, I believe, I think the mistake comes from Mondial Relay, which does not update its pickup points and then messes up deliveries like this one...
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Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction, which we fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that this kind of situation does not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
We inform you that in the future, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is independent of our will.
Sincerely,
Europe Incontinence.
M
Maria Rosa B.
Rating: 2 out of 5
following a purchase from 28/09/2025
I had to return the body because it was not the model I requested. It's a shame that it is not stated on the website that the return is at the customer's expense!
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Response from Europe Incontinence
Good morning,
We are sorry that the product you ordered is not to your liking. Regarding our return policy, everything is explained on this page: https://www.europe-incontinence.com/it/content/3-condizioni-generali-di-vendita.
Best regards,
Europe Incontinence.
Ó
Óscar S.
Rating: 1 out of 5
following a purchase from 19/09/2025
The products are good, but the logistics of their third parties leaves much to be desired. I buy on 19/9/25 and receive on 29/9/25, estimated date 24/9/25 and maximum 25/9/25. This is not acceptable. Other users complain about the same thing, especially with In-post. They justify it with this company, which if it does not comply, as Europe Incontinence knows well, other users claim responsibilities. The user has deadlines, and their logistics management leaves much to be desired.
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Response from Europe Incontinence
Hello,
We regret your dissatisfaction and we completely understand it.
You placed your order on Friday the 19th. It was shipped on September 22, the next business day after your order.
This is a delay in delivery by Mondial Relay, the carrier you chose.
Your complaint will be forwarded to the carrier responsible for delivering your package, in the hope that such situations do not occur again in the future. Unfortunately, we have no control over deliveries, as we are an independent delivery service.
We inform you that in the future, you can choose another carrier if you wish.
We apologize for any inconvenience, although this is something beyond our control.
Sincerely,
Europe Incontinence.
L
Lacroix M.
Rating: 1 out of 5
following a purchase from 10/09/2025
I haven't received my package
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Response from Europe Incontinence
Hello,
According to the carrier's tracking, you were delivered on 15/09 at 1:26 PM. If you dispute this delivery, please contact us at the following email address: [email protected].
Thank you for your understanding,
Europe Incontinence.
B
Beatriz S.
Rating: 2 out of 5
following a purchase from 07/09/2025
It takes a long time for the order to arrive...
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Response from Europe Incontinence
Hello,
We regret your dissatisfaction and we completely understand.
Your complaint will be forwarded to the carrier responsible for delivering your package, hoping that this type of situation does not happen again in the future. Unfortunately, we have no control over deliveries, as we are an independent delivery service.
We inform you that, in the future, you can choose another carrier if you wish.
We apologize for any inconvenience, although this is beyond our control.
Sincerely,
Europe Incontinence.
B
Béatrice M.
Rating: 1 out of 5
following a purchase from 03/09/2025
Deadlines not respected as usual
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Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction, which we fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that this kind of situation does not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
We inform you that in the future, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is independent of our will.
Sincerely,
Europe Incontinence.
E
Elisa H.
Rating: 1 out of 5
following a purchase from 01/09/2025
The delivery person dropped off the package at a distant relay - 17 euros in taxi fees to retrieve it
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Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction, which we completely understand.
Your complaint will be forwarded to the carrier responsible for delivering your package, in the hope that this kind of situation does not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
We inform you that in the future, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is independent of our will.
Sincerely,
Europe Incontinence.
A
Albertine A.
Rating: 1 out of 5
following a purchase from 29/08/2025
The delivery of the products was not made to the home but directly to a relay point, which is not normal and this is not the first time. Chrono post is not doing the job.
Translated reviews
Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction, which we fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that this kind of situation does not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
We inform you that in the future, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is independent of our will.
Sincerely,
Europe Incontinence.
E
Eira M.
Rating: 1 out of 5
following a purchase from 25/08/2025
Product Bad. I won't order again.
Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear that you are dissatisfied with the quality of the products you ordered.
Could you please provide us with more details about the defects you found in the product?
We offer a wide range of brands and product lines so that you can find the product that suits you best. We invite you to try them out and give us your feedback.
Kind regards,
Europe Incontinence.
B
Beatriz G.
Rating: 1 out of 5
following a purchase from 26/08/2025
They did not meet the delivery deadline nor did they give me any solution after writing to them several times
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Response from Europe Incontinence
Hello,
We regret your dissatisfaction and we completely understand it.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that this type of situation does not happen again in the future. Unfortunately, we have no control over deliveries, as we are an independent delivery service.
We inform you that, in the future, you can choose another carrier if you wish.
We apologize for the inconvenience, although this is beyond our control.
Sincerely,
Europe Incontinence.
C
Camino M.
Rating: 2 out of 5
following a purchase from 20/08/2025
Wrong delivery
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Response from Europe Incontinence
Dear customer,
We inform you that, in the future, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is beyond our control.
Sincerely,
Europe Incontinence.
J
Jose L.
Rating: 1 out of 5
following a purchase from 17/08/2025
I have bought five packages on different occasions and I have not received any type of discount
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Response from Europe Incontinence
Dear customer,
Thank you for your email. We already offer very competitive and advantageous prices to our customers. Additionally, we offer you an additional 5% discount on our competitive prices if you buy by the box, as well as a 10% discount if you buy two boxes.
Our delivery policy also benefits you, as we offer delivery from a certain purchase amount.
Therefore, unfortunately, it is impossible for us to offer additional discounts if we want to maintain our current level of quality and, above all, to be able to offer free shipping of the goods.
However, we inform you that we are studying the possibility of implementing a loyalty system that will allow you to obtain some specific discounts in the future.
We hope you understand our position and we remain at your disposal for any additional information.
Sincerely,
Europe Incontinence.
L
Lacroix M.
Rating: 1 out of 5
following a purchase from 14/08/2025
No, I haven't even received my order
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Response from Europe Incontinence
Hello,
We are sorry to hear that you have not received your order.
Your package is indeed marked as delivered according to the carrier. An investigation has been launched and we are waiting for a response from the carrier. As soon as we hear back from them, we will keep you informed.
We apologize for the inconvenience caused, although it is beyond our control.
Best regards,
Europe Incontinence.
M
Marleen C.
Rating: 2 out of 5
following a purchase from 04/08/2025
Money for undelivered goods still not received!!! Received item is fine.
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Response from Europe Incontinence
Dear,
We are sorry to hear that you are dissatisfied, which we fully understand.
During this summer holiday, our accounting department, which is currently operating with fewer staff, has indeed fallen behind. We have prioritized your refund so that it can be processed as quickly as possible.
We apologize for the inconvenience, even though this is beyond our control.
Best regards,
Europe Incontinence.
I
Isabel A.
Rating: 1 out of 5
following a purchase from 08/08/2025
I have not received the order, and I don't even know if I will be refunded. The order was placed on 08/08/25 and today, 22/08/25, I still have neither order nor package. I do not recommend this store.
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Response from Europe Incontinence
Good morning,
We regret that you are not satisfied, we completely understand your dissatisfaction.
After investigating the matter, it seems that the transport company has lost your package.
Therefore, we will proceed with the refund of your order as soon as possible, as you have requested via email.
We ask you to forgive us for this inconvenience, which is beyond our control.
Sincerely,
Europe Incontinence.
A
Anne F.
Rating: 2 out of 5
following a purchase from 05/08/2025
Package arrived far too late
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Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction, which we fully understand.
Your complaint will be forwarded to the carrier, responsible for the delivery of your package, in the hope that this kind of situation does not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
We inform you that you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is independent of our will.
Sincerely,
Europe Incontinence.
P
Pedro S.
Rating: 1 out of 5
following a purchase from 02/08/2025
I haven't received it
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Response from Europe Incontinence
Good morning,
We regret that you have not received your package.
It seems that your package has been returned to our facilities because, apparently, your delivery address was incomplete.
Could you please send a complaint to the following email address: [email protected]?
We will look for a solution to resend your package or proceed with your refund.
We apologize for the inconvenience caused, although it is beyond our control.
Sincerely,
Europe Incontinence.
M
Maria Ines S.
Rating: 1 out of 5
following a purchase from 24/07/2025
The product is good. The customer service in my case was terrible and the shipping was very slow. I am still waiting for them to respond to resolve my doubts.
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Response from Europe Incontinence
Good morning,
We are very sorry for your dissatisfaction, which we fully understand.
Our after-sales service responds to all inquiries received through the email address: [email protected].
Your complaint will be forwarded to UPS, responsible for the delivery of your package. Unfortunately, we have no control over the deliveries themselves, as this is an independent delivery service.
We inform you that you have the option to choose another carrier if you wish.
We apologise for the inconvenience caused, although it is beyond our control.
Sincerely,
Europe Incontinence
Y
Yamina A.
Rating: 1 out of 5
following a purchase from 28/07/2025
Not at all! We have ordered the parcel to be delivered at home but the delivery man has delivered it to a shop far away from my place, this is unacceptable as if I ordered this kind of products at home it is because I cannot walk and am on a wheelchair. The UPS service is deceitful and unprofessional. I will not definitely order again from you and I will certainly tell my friends not to.
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Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction, which we fully understand.
Your complaint will be forwarded to UPS, which is responsible for delivering your parcel. Unfortunately, we have no control over deliveries themselves, as this is an independent delivery service.
Please note that you have the option of choosing another carrier if you wish.
We apologise for the inconvenience caused, although it is beyond our control.
Kind regards,
Europe Incontinence
I
Ilaria A.
Rating: 1 out of 5
following a purchase from 17/07/2025
Delay in delivery
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Response from Europe Incontinence
Good morning,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.
Due to a high number of orders, we have accumulated some delays and we apologize for this.
We are doing everything possible to ensure that this type of inconvenience does not happen again in the future.
Best regards,
Europe Incontinence.
A
Antonia M.
Rating: 1 out of 5
following a purchase from 07/07/2025
Like baby ones
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Response from Europe Incontinence
Good morning,
Could you give us more details about your comment?
Sincerely,
Europe Incontinence
E
Eric S.
Rating: 2 out of 5
following a purchase from 04/07/2025
On the merchant site, nothing to say, however the products have changed, they have become of poor quality.
Translated reviews
Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction regarding the quality of the products you ordered.
Your feedback will be forwarded to the manufacturer.
Fortunately, we offer a wide range of brands and products so that you can find the product that suits you best.
Best regards,
Europe Incontinence.
L
Liliane F.
Rating: 2 out of 5
following a purchase from 08/07/2025
Delivery date scheduled between July 11 and 12...BUT package received only on July 16. Really very unfortunate. Otherwise, content OK.
Translated reviews
Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.
Due to a large number of orders, we have accumulated some delays and we apologize for that.
We are doing everything possible to ensure that this kind of inconvenience does not happen again in the future.
Best regards,
Europe Incontinence.
B
Béatrice M.
Rating: 2 out of 5
following a purchase from 08/07/2025
Deliveries are always late compared to the communicated deadline.
Translated reviews
Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.
Due to a large number of orders, we have accumulated some delays and we apologize for that.
We are doing everything possible to ensure that this kind of inconvenience does not happen again in the future.
Best regards,
Europe Incontinence.
A
Annie G.
Rating: 2 out of 5
following a purchase from 05/07/2025
The delivery did not go as planned, received 2 packages one by carrier and the other by Chronopost, otherwise the products are fine.
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Response from Europe Incontinence
Hello,
Could you please specify which carrier (different from Chronopost) delivered your package?
Best regards,
Europe Incontinence.
N
Noelia P.
Rating: 1 out of 5
following a purchase from 04/07/2025
They have completely neglected the delivery, the last estimated delivery date is set for 15 days after the established date.
Translated reviews
Response from Europe Incontinence
Good morning,
We sincerely regret your dissatisfaction, which we fully understand.
Due to the large number of orders, we have accumulated a small delay and we apologize for that.
We are doing everything possible to ensure that this type of incident does not happen again in the future.
Sincerely,
Europe Incontinence.
F
Florence D.
Rating: 1 out of 5
following a purchase from 03/07/2025
GLS takes way too long to deliver in France while your company is extremely responsive. The pads smell too much like oil and it's unpleasant, maybe even dangerous for a disabled person who must always have one in their bed. They are very poorly thermally glued, so they tear when opened and many have to be thrown away. Can you please pass this information to the manufacturer?
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Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction.
We will forward your comments to the concerned companies.
Best regards,
Europe Incontinence.
M
Michela G.
Rating: 1 out of 5
following a purchase from 01/07/2025
I thought they were useful for pee too, only for poop they don't work for me
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Response from Europe Incontinence
Good morning,
We are sorry that this product did not meet your expectations.
We will indicate the nature of the incontinence on the product sheet so that it is clearer for our customers in the future.
Best regards,
Europe Incontinence.
A
Antonio M.
Rating: 1 out of 5
following a purchase from 26/06/2025
It cannot be that I pay for it to be delivered to my home and the transport company does whatever it wants, and I have to go to a pickup point to collect the package.
Translated reviews
Response from Europe Incontinence
Good morning,
We sincerely regret your dissatisfaction with the delivery.
The transport company informs us that an attempt was made to deliver without success. Therefore, it was forced to deposit your package at the nearest pickup point.
Sincerely,
Europe Incontinence.
J
Jacques F.
Rating: 1 out of 5
following a purchase from 21/06/2025
Delivered on time
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Response from Europe Incontinence
Hello,
Could you provide us with more details about your comment? We are not sure we understand its meaning.
Best regards,
Europe Incontinence
J
Jean-Michel C.
Rating: 2 out of 5
Why this rating, change the delivery company otherwise I will no longer order from you, Mondial Relay delivered the package 40 km from my home, unacceptable
Translated reviews
Response from Europe Incontinence
Hello, We are sorry to learn about this inconvenience and we understand your dissatisfaction. A complaint will be filed with the carrier. However, we inform you that we work with other carriers if you wish to no longer be delivered by Mondial Relay. Our apologies for the inconvenience caused, although it is independent of our will. Best regards, Europe Incontinence.
S
Sandrine D.
Rating: 1 out of 5
never again, not serious at all
Translated reviews
Response from Europe Incontinence
Hello, In reviewing your complaint submitted by email, we note that you did not respond to our last email. It seems that the packages (the packaging) you received were slightly torn (probably during transport), but you did not specify whether the products themselves were damaged. If we had received this indication along with photos proving the damage to the protections, we could have proceeded with compensation. Since this is not the case, we could not follow up on this. Best regards, Europe Incontinence.
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