Customers consistently highlight fast, reliable delivery and convenient fulfillment, with orders arriving on time and shipments processed quickly. They note specific strengths in product availability and accuracy, mentioning a wide selection, items matching descriptions, and products that meet their needs. The store also receives strong praise for service reliability and ease of ordering, including straightforward payments, professional packaging, and responsive, trustworthy support. Overall, the experience is described as seamless and dependable, with regular customers expressing continued trust and repeat purchases.
Delivery problem always late not as expected on the order day
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Response from Europe Incontinence
Hello, Thank you for taking the time to share your experience. We understand how frustrating delivery delays can be and we are sorry that this has impacted your order. We pay special attention to this feedback to improve our service and ensure a better experience in the future. Best regards, Europe Incontinence
G
Giovanni Angelo L.
Rating: 2 out of 5
Packages of diapers inside opened and not sealed
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Response from Europe Incontinence
Hello, Thank you for sharing your experience. We are sorry to hear that you received opened and unsealed packages of diapers. This does not reflect our quality standards and we take your comments very seriously. Your feedback is valuable to us as it helps us improve our services. Thank you again for your comment. Best regards, The Europe Incontinence team
P
Philippe T.
Rating: 1 out of 5
Order made with a supplement for discreet shipping (two euros more). But received without discreet packaging. Furthermore, after a complaint and request for a refund of this amount, nothing has been done to date. Commitments not respected. Not serious
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Response from Europe Incontinence
Hello, We are sorry to hear about your dissatisfaction which we fully understand. We are doing everything we can to ensure that this kind of incident does not happen again in the future. As for your refund, despite the delay, please know that we have not forgotten it and it will be processed as soon as possible. Our apologies for the inconvenience caused, although it is independent of our will. Best regards, Europe Incontinence
T
Thierry B.
Rating: 2 out of 5
the plastic IDs tear at the back on 6 packs bought at least 3 packs that had the problem
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Response from Europe Incontinence
Hello, We are sorry to hear about your dissatisfaction which we completely understand. Could you please contact us by email so that we can find a solution to your problem together? Best regards, Europe Incontinence
V
Virey C.
Rating: 1 out of 5
Good site highly recommended to new customers. The only downside is the DELIVERY PEOPLE WHO DO NOT WANT TO GO UP TO YOUR FLOOR OR WHO NOTIFY THAT YOU HAVE RECEIVED YOUR PACKAGE WHEN THEY HAVE NOT DELIVERED IT AND ON TOP OF THAT SIGN IN YOUR PLACE TO HAVE A SO-CALLED PROOF EVEN THOUGH IT IS NOT YOUR SIGNATURE. Apart from that, the merchant is correct, the site is secure, but they should review with their carrier because it is them who do not do their job and some associate them with merchants who have nothing to do (BAD DELIVERY PERSON ESPECIALLY CHRONOPOST WITH WHOM I HAVE HAD A PROBLEM TO THIS DAY I AM STILL WAITING FOR MY PACKAGE)
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Response from Europe Incontinence
Hello, We are sorry to learn of your dissatisfaction which we fully understand. We are doing everything possible with the carrier to ensure that this kind of situation does not happen again in the future. Regarding your order, we have contacted the carrier to keep us informed of the situation. If your package is declared lost, we will resend your order or refund you according to your preference. Our sincere apologies for the inconvenience caused, although independent of our will. Best regards, Europe Incontinence
N
Nadine L.
Rating: 2 out of 5
I have as much plastic as protection! A 60 L bag full
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Response from Europe Incontinence
Hello, Thank you for your feedback and we take your opinion into account. Best regards, Europe Incontinence
P
Philippe B.
Rating: 1 out of 5
Super long and no news about the delivery
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Response from Europe Incontinence
Hello, We are sorry to hear about your dissatisfaction. Your order was shipped the day after we received your payment. The carrier then encountered problems during delivery, which delayed it. In the meantime, it has been delivered to you. Best regards, Europe Incontinence
K
Koen S.
Rating: 2 out of 5
What a slow delivery! It is totally not what was communicated via the site or in the purchase confirmation... And about which there is no communication.
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Response from Europe Incontinence
Best, We apologize for the delay in the delivery of your order and we will do our utmost to ensure that this does not happen again in the future. Best regards, Your Europe Incontinence team
A
A. V.
Rating: 2 out of 5
Long delivery time and poor communication
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Response from Europe Incontinence
Dear, Due to the large number of Suprima references (almost 500), we only have a limited stock of the main references for these products. The other references are therefore only available on order, which explains why the delivery time for your order was longer than for the others. Our apologies if this was not explained correctly to you. Best regards, Europe Incontinence
R
Raphael B.
Rating: 2 out of 5
Order delivered not really respecting delivery times. 4 days before shipping the order
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Response from Europe Incontinence
Hello, You placed your order on a Saturday, but we ship orders from Monday to Friday. Therefore, your order was shipped the next business day, Monday. In the meantime, Mondial Relay also experienced a delay due to a problem in their sorting center, which means that your order arrived at their facility on Monday but could only be processed the next day or the day after, causing the delivery delay to you. We apologize for the inconvenience caused, although it was beyond our control. Best regards, Europe Incontinence
A
Amor B.
Rating: 2 out of 5
Arrived very late when it said 24/48 hours. High shipping cost for that service.
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Response from Europe Incontinence
Hello, The delivery times for Spain are 3 to 4 working days after shipping. Your order will be shipped within 24 to 48 working hours. Best regards, Europe Incontinence
J
José Félix D.
Rating: 2 out of 5
Very long delivery times
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Response from Europe Incontinence
Hello, We regret that InPost took longer than expected to deliver your order. We apologize for any inconvenience this may have caused you. Best regards, Europe Incontinence
E
Evodie K.
Rating: 2 out of 5
The product does not seem to contain my child's urination. After washing, it is difficult to dry by hanging it on a clothesline. I thought I would reduce the number of my laundry but so far I am disappointed
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Response from Europe Incontinence
Hello, We are sorry to hear that. Have you tried drying it near a heat source, like a radiator? If needed, do not hesitate to contact our services so that we can also pass this information on to the manufacturer. Best regards, Europe Incontinence
B
Bart D.
Rating: 2 out of 5
Received defective product, reported this, sent the requested photos, and there would be inquiries made with the manufacturer. Subsequently, no response for 2 weeks now. I asked last week if there was any news and if I could return and exchange the product for another brand, but it remains silent. Responding faster and properly resolving defects or complaints would be better. For now, this was the first and last time I ordered there, I am still waiting for a solution.
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Response from Europe Incontinence
Dear, Our apologies for the delay in processing your request. However, we are glad that everything is now in order. Best regards, Europe Incontinence
M
Michel C.
Rating: 2 out of 5
For the last two orders, I receive a message that my order is not completed, the amount is 89.70 while I paid 80.40 as usual!! I ask why?, no response!! I receive the email that my order is taken into account and the payment made!! Why this abnormal order email??
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Response from Europe Incontinence
Hello, We apologize for this technical problem which has been resolved since. Best regards, Europe Incontinence
J
Jaime Manuel P.
Rating: 1 out of 5
They didn't want to change the size of the pants
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Response from Europe Incontinence
Hello, Unfortunately, the law does not allow us to accept the return of this type of products, as they are hygiene products. We are very sorry. Sincerely, Europe Incontinence
T
Thomas R.
Rating: 2 out of 5
I did not receive part of my order, after several emails no changes still not received the missing part of my order. Marion does not seem to understand the dispute...
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Response from Europe Incontinence
Hello Sir, After being able to take note of your exchanges with our colleague Marion, we note that the 4 packs of Seni R Pads were indeed inside the last package you received from the carrier. Therefore, we hope that you have since been fully satisfied with our services and remain at your disposal for any further information. Best regards, Your Europe Incontinence team
A
Antoine D.
Rating: 2 out of 5
Pretty weak packaging consodering i paix a premium for it. You could see inside from the edge
Response from Europe Incontinence
Hello, We are sorry to hear that you have experienced problems with the packaging of your order. We make every effort to ensure that this does not happen by optimising our packaging and offering good quality packaging. Unfortunately in some cases the packaging may be damaged by the carrier during delivery. We apologise for any inconvenience caused, although this is beyond our control. If this problem occurs again, please send us some photos by email to [email protected]. Regards, Europe Incontinence
H
Hans V.
Rating: 1 out of 5
Paid, received nothing. Service so far very poor.
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Response from Europe Incontinence
Dear, We are sorry to hear that you had a mixed experience with our service. Your package was delivered a few days later, can you confirm this? Best regards, Europe Incontinence
R
Rose L.
Rating: 2 out of 5
Delivery on time and hour
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Response from Europe Incontinence
Hello, Could you tell us more about the problem encountered? Best regards, Your Europe Incontinence team
M
Margarita A.
Rating: 1 out of 5
Very bad, no responsibility. Customer service absent... product not received for more than a month, no refunds.
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Response from Europe Incontinence
Hello, We are sorry to hear that you had a mixed experience with our services and we are doing everything on our side to ensure this does not happen again. Best regards, Your Europe Incontinence team
A
Acheteur Vérifié
Rating: 1 out of 5
very bad, the order has still not been delivered while on December 12, 2023 the package has been reported in the sorting center for more news
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Response from Europe Incontinence
Hello, We sincerely apologize for the inconvenience caused, although it is independent of our will. Your package experienced a sorting problem with the carrier which caused it to be shipped to the wrong destination and thus this abnormally long delay. We are doing everything on our side with them to ensure this does not happen again in the future. Best regards, Your Europe Incontinence team
A
Acheteur Vérifié
Rating: 1 out of 5
I bought MOMICATE protections supposedly 10 drops and that is absolutely not the case. I am really disappointed.
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Response from Europe Incontinence
Hello, Could you tell us more because the 10 drops ordered are indeed the 10 drops you received? Best regards, Your Europe Incontinence team
C
Comprador Verificado
Rating: 1 out of 5
Order placed on October 20, expected for the 28th. They attempted delivery on October 31, but I wasn't home. No notice or alternative delivery date. Contacted europe-incontinence to cancel the order and still no response.
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Acheteur Vérifié
Rating: 2 out of 5
The deadlines are met and the delivery itself causes no problems: however, the durability of the item leaves something to be desired (you are not to blame), it tore after the first hand wash, when putting it on.
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Response from Europe Incontinence
Hello, We are sorry to hear that. Please feel free to contact us by email so that we can report this issue to the manufacturer. Best regards, Your Europe Incontinence team
C
Comprador Verificado
Rating: 2 out of 5
Very bad service
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Acheteur Vérifié
Rating: 1 out of 5
Non-compliance with delivery time and delivery location. Incorrect information on the quantity of each package. Seen on the site 28 and in reality only 15 items per package.
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Response from Europe Incontinence
Hello, We are sorry for the problem encountered with your order and have taken all measures to ensure that this does not happen again in the future. Best regards, Your Europe Incontinence team
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Geverifieerde Koper
Rating: 2 out of 5
Order was not delivered to the indicated pickup point, I traveled an hour to pick up my package from another pickup point.
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Acquirente Verificato
Rating: 1 out of 5
Low quality product. The return at my own expense does not justify the purchase. I'm sorry, but this is the reality.
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Acheteur Vérifié
Rating: 2 out of 5
Too much time to be delivered.
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Response from Europe Incontinence
Hello, Thank you for sharing your opinion regarding the delivery time. You finalized your order via bank transfer, which takes longer to process your order compared to online payment. If you wish to receive your order more quickly, we advise you to prefer online payment. Best regards, Europe Incontinence
A
Acheteur Vérifié
Rating: 2 out of 5
At Europe Incontinence I always have problems with the password even though I have noted it in a notebook like all the others. Plus this time it was the payment that caused a problem. I do not want the order and I will not order from you again. Sorry
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Response from Europe Incontinence
Hello, Could you tell us more about this password issue? We have never had other complaints and we use a login system similar to other sites. Could you also tell us more about the payment issue during your last order? Best regards, Europe Incontinence
V
Verified Buyer
Rating: 1 out of 5
The delivery time was not correct. Delivery more than a week late.
Response from Europe Incontinence
Hello, We are sorry to hear that your order has indeed arrived late. It seems that there was indeed a delay in the delivery of your parcel as your order of 06 February had left our warehouse on 08 February. We will certainly investigate with the carrier to find out the reasons for this abnormal delay and we apologise for the inconvenience caused, although it is beyond our control. Regards, Europe Incontinence
G
Geverifieerde Koper
Rating: 1 out of 5
Unfortunately received a broken item, and it is not possible to return it because I cannot print the return label, so I won't get a new one, poor service and waste of money.
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Response from Europe Incontinence
Dear, As mentioned by our customer service, we have provided you with a return label to send back the defective product. With this return, we can file a complaint with the manufacturer and send you a non-defective product. Unfortunately, this label needs to be printed to be attached to the package. If you do not have a printer, you might ask a neighbor or a friend, or even go directly to a printing shop or a Mondial Relay point that might print the label for you. Best regards, Europe Incontinence
A
Acquirente Verificato
Rating: 1 out of 5
I ordered the same product that I had ordered in August because I found it satisfactory in terms of absorbency (4 drops). The products received this month (4 packages of 4 drops), unfortunately, are quite different from the previous ones because they do not absorb anything and do not have sufficient adherence to the leg. A real disappointment.
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Response from Europe Incontinence
The products you received are the same as those ordered in August, there should be no changes as the manufacturer has not renewed the range in the meantime. What do you mean by "different"? Could you send us an email at [email protected] so we can investigate your issue?
C
Comprador Verificado
Rating: 2 out of 5
Almost 10 days for delivery. The contents were identifiable on the outer packaging despite having requested discreet packaging
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Response from Europe Incontinence
We apologize for this delay due to Mondial Relay and this oversight in discreet packaging. It is true that Mondial Relay experienced delays in certain deliveries due to changes in their agencies in Belgium and France. These delays are gradually reducing. As for the discreet packaging, this is potentially an error from our teams that should not have occurred. I invite you to contact our customer service by email at [email protected] for a free discreet packaging on your next order.
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