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A
Rating: 4 out of 5
THANK YOU, BUT THE DELIVERY EXPECTED IN YOUR INFORMATION WAS 24H AND I RECEIVED IT AFTER A FEW DAYS... PLEASE REVIEW YOUR STATEMENTS! THANK YOU. MC
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Customer reviews of Europe Incontinence
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 3 141 published reviews
Summary of reviews
Customers consistently highlight fast, reliable delivery and convenient fulfillment, with orders arriving on time and shipments processed quickly. They note specific strengths in product availability and accuracy, mentioning a wide selection, items matching descriptions, and products that meet their needs. The store also receives strong praise for service reliability and ease of ordering, including straightforward payments, professional packaging, and responsive, trustworthy support. Overall, the experience is described as seamless and dependable, with regular customers expressing continued trust and repeat purchases.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Everything is fine
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C
Rating: 3 out of 5
The shipping was a disaster, it took a long time, with a week delay.
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A
Rating: 4 out of 5
Delivery too long
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A
Rating: 3 out of 5
My first order was delivered to my home in a single package consisting of two cartons of adult diapers, one huge and heavy package. For my second order, I decided to have it delivered to a relay point thinking it would be delivered the same way. I chose a relay point near my home, a few days later, I received an email informing me that the chosen relay point is closed (which is false, I passed by, it is indeed open), I chose a second relay point, I received another email saying that this second relay point is closed, I chose a third one, another email saying that the relay point is closed (it's an AUCHAN, it is not closed) and my package will be delivered to a fourth relay point. I ended up receiving an email informing me that my package is both at AUCHAN and at the fourth relay point (meanwhile Europe Incontinence informs me that my package is delivered to the first relay point I had chosen, the carrier did not find it necessary to inform Europe Incontinence of the aborted delivery). So I went to AUCHAN where only one carton was waiting for me, I went to the fourth relay point where the second carton was waiting for me. Europe Incontinence defends itself by explaining that home delivery is handled by one carrier and delivery to relay points by another, and each does a bit as they please, for handling reasons it is very conceivable to have two separate cartons (if I had ordered 10 cartons, I would have seen a pallet arrive!!!), however a bit of rigor regarding the carriers would be welcome (if I had had 10 cartons delivered to a relay point, would I have had to travel all over the city to reconstruct my order?)
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A
Rating: 4 out of 5
Complete satisfaction. I recommend
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A
Rating: 4 out of 5
Make the differences between products more visible: very absorbent but also thicker. Help with choice according to profile: take into account age, size, weight... When looking for a diaper for a child, it's not easy to find your way. Highlight suitable products. Maybe create a specific tab for children and disabilities?
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V
Rating: 4 out of 5
Products are very good but shipping to EU countries is expensive
A
Rating: 3 out of 5
Order placed and received without issue. Just a small downside, if you don't choose a discreet package supplement, everyone can know the nature of the order, and slightly long delay for an order in France.
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A
Rating: 3 out of 5
Delivery times and especially preparation until the departure of the package are excessively long
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A
Rating: 3 out of 5
Important delivery time
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V
Rating: 4 out of 5
Everything is okay.
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V
Rating: 4 out of 5
Everything ok, just too long (3 weeks) to arrive. Slovakia is 3,5 hours by plane. I think the parcel could come in 4-5 days.
A
Rating: 4 out of 5
fast and compliant order
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A
Rating: 4 out of 5
perfect
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G
Rating: 4 out of 5
has attractively priced incontinence materials, only the required order size could be a bit smaller to receive without shipping costs.
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V
Rating: 1 out of 5
The delivery time was not correct. Delivery more than a week late.
Response from Europe Incontinence
Hello, We are sorry to hear that your order has indeed arrived late. It seems that there was indeed a delay in the delivery of your parcel as your order of 06 February had left our warehouse on 08 February. We will certainly investigate with the carrier to find out the reasons for this abnormal delay and we apologise for the inconvenience caused, although it is beyond our control. Regards, Europe Incontinence
G
Rating: 1 out of 5
Unfortunately received a broken item, and it is not possible to return it because I cannot print the return label, so I won't get a new one, poor service and waste of money.
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Response from Europe Incontinence
Dear, As mentioned by our customer service, we have provided you with a return label to send back the defective product. With this return, we can file a complaint with the manufacturer and send you a non-defective product. Unfortunately, this label needs to be printed to be attached to the package. If you do not have a printer, you might ask a neighbor or a friend, or even go directly to a printing shop or a Mondial Relay point that might print the label for you. Best regards, Europe Incontinence
A
Rating: 4 out of 5
ORDER COMPLIANT
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A
Rating: 4 out of 5
ordered on the 2nd delivered on the 10th, a bit long.... otherwise good site, good product, interesting price
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A
Rating: 3 out of 5
delivery that leaves from Belgium to go to Beaune and then return 10 km from Belgium, carbon footprint too high and delivery time too long, otherwise everything else is fine
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A
Rating: 3 out of 5
TO SEE YOUR PACKAGING ISSUE (Quite mediocre cardboard for a 2 euro packaging, please improve for my next order
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A
Rating: 1 out of 5
I ordered the same product that I had ordered in August because I found it satisfactory in terms of absorbency (4 drops). The products received this month (4 packages of 4 drops), unfortunately, are quite different from the previous ones because they do not absorb anything and do not have sufficient adherence to the leg. A real disappointment.
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Response from Europe Incontinence
The products you received are the same as those ordered in August, there should be no changes as the manufacturer has not renewed the range in the meantime. What do you mean by "different"? Could you send us an email at [email protected] so we can investigate your issue?
C
Rating: 3 out of 5
The product is good but customer service is not.
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C
Rating: 4 out of 5
The order takes a little while to arrive but always arrives in perfect condition.
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Response from Europe Incontinence
It is true that Mondial Relay experienced delays in certain deliveries due to changes in their agencies in Belgium and France. These delays are gradually reducing.