The online store excels in providing a wide selection of products at competitive prices, which customers frequently highlight as a major advantage. The ordering process is described as straightforward and efficient, allowing for quick transactions. Delivery times are consistently praised, with many noting that their orders arrived promptly within the communicated shipping windows, often faster than expected. Customers also appreciate the professionalism of the service, with prompt communication regarding order confirmations and shipping updates.
The courier company Seur is very informal. It has happened to me several times that they say they will deliver on one day and do not do so until several days later, causing me distress about whether the diapers, which are essential for my mother, will arrive on time. They do not provide any explanation! Please, if you want to be a reliable company, stop sending with Seur
Translated reviews
Response from Europe Incontinence
Hello,
We apologize for this inconvenience. We understand the importance of these products for your mother and the distress that this delay can cause.
Rest assured that we take your comment very seriously and that we immediately pass on the information to review our collaboration with the carrier Seur.
Sincerely,
Europe Incontinence
M
Maryline P.
Rating: 4 out of 5
following a purchase from 07/04/2026
Bad
Translated reviews
F
Froment S.
Rating: 3 out of 5
following a purchase from 05/04/2026
Average absorption
Translated reviews
Response from Europe Incontinence
Hello Sébastien,
Thank you for your feedback and your 3-star rating.
We take your opinion regarding the average absorption of the product into account.
Best regards,
Europe Incontinence
H
Henri G.
Rating: 4 out of 5
following a purchase from 02/04/2026
Satisfied with the delivered products. It is regrettable to have to pay €2 for the package not to bear the name Europe Incontinence (too evocative when one aspires to discretion).
Translated reviews
C
carine C.
Rating: 3 out of 5
following a purchase from 31/03/2026
Overall, I am happy with the Europe Incontinence site, I find what I need for my daughter there. However, on my last order, I was very disappointed with the shipping (paid), selection of the pickup point, the delivery did not happen on time (order from March 31, delivery expected by April 4 at the latest, on April 10 still nothing, no news on the tracking, on April 11 a message from the carrier to choose another pickup point, finally received on April 14) Delays far too long for this type of product and especially no information for almost the entire process.
Translated reviews
Response from Europe Incontinence
Hello Carine,
Thank you for your feedback. We are delighted that you find the products suitable for your needs on the site.
However, we are sorry for the delivery delay and the lack of information during the tracking. This is not the service we wish to offer and we understand your disappointment, especially for this type of product.
Your comment has been forwarded to improve the management of deliveries and the communication of carriers.
Best regards,
Europe Incontinence
E
Eckhard R.
Rating: 4 out of 5
following a purchase from 18/03/2026
The ordering and processing was problem-free. The only point of criticism is that you only see the correct product price at the end of the order in the shopping cart. This changed for me after I entered the delivery country. The positive aspect is that you are constantly informed about the progress of the order and delivery.
Translated reviews
D
Dora M.
Rating: 3 out of 5
following a purchase from 14/03/2026
my package was delivered to a neighbor who does not live in the same stairwell in the residence, and fortunately his wife informed my upstairs neighbor whom she knew. I could not go pick up the package, way too big too heavy. Fortunately a neighbor was able to transport it. Moreover, the box of the package arrived in very bad condition, torn.
Translated reviews
Response from Europe Incontinence
Hello Dora,
Thank you for your feedback. We are sorry for the inconveniences encountered during the delivery and take note of your comments regarding the packaging. We are doing our best to improve this point in the future.
Best regards,
Europe Incontinence
A
Alberto O.
Rating: 4 out of 5
following a purchase from 13/03/2026
Everything as expected, very good.
Translated reviews
J
Johnny S.
Rating: 3 out of 5
following a purchase from 08/03/2026
Products confirmed. However, the delivery method was changed without being notified (pickup point instead of locker).
Translated reviews
Response from Europe Incontinence
Hello Johnny,
Thank you for your feedback. We understand the inconvenience caused by the change in delivery method and will do our best to ensure that your future orders are sent as planned.
Best regards,
Europe Incontinence
P
Paulette R.
Rating: 4 out of 5
following a purchase from 06/03/2026
Delivery on time. Only small downside, the boxes of the products were somewhat damaged. Fortunately, it was nothing fragile!...
Translated reviews
Response from Europe Incontinence
Hello Paulette,
Thank you for your feedback. We are happy that the delivery was on time and take note of your comment regarding the packaging.
Best regards,
Europe Incontinence
S
Sorrentino A.
Rating: 4 out of 5
following a purchase from 01/03/2026
Perfect
Translated reviews
P
Pascal R.
Rating: 4 out of 5
following a purchase from 26/02/2026
Everything went on time.
Translated reviews
C
Claire B.
Rating: 4 out of 5
following a purchase from 26/02/2026
Discreet delivery, I will continue to use your services.
Translated reviews
S
Stella D.
Rating: 1 out of 5
following a purchase from 24/02/2026
We still waiting for the order which was placed on the 23.2.26
C
Carolyn A.
Rating: 1 out of 5
following a purchase from 21/02/2026
I paid extra for delivery to the house as my mother is 94, however the package was taken to a collection point. I then had to pay somebody to collect it. I requested a refund on the delivery charge but to date have not received anything. The goods were fine, what a shame the UPS is such a disaster… why would any company risk losing their reputation by using unreliable curriers!!
Response from Europe Incontinence
Dear Carolyn,
We are sorry to hear that UPS did not meet our quality standards. It is unfortunate that your delivery request was not fulfilled, and please know that we take this very seriously. We will be sure to escalate this issue directly to UPS.
Please also note that we offer other delivery options, such as DPD, for future reference.
Kind regards,
Your ColisPharma team
A
andre W.
Rating: 4 out of 5
following a purchase from 16/02/2026
Satisfactory deadlines and prices but changing the delivery point requires me to travel for 30 minutes
Translated reviews
S
Stephane F.
Rating: 4 out of 5
following a purchase from 17/02/2026
The carrier DPD transferred the package to Chronopost and no second delivery attempt at home. Email received 40 minutes before delivery!!!
Translated reviews
Z
ZAHRA A.
Rating: 3 out of 5
following a purchase from 12/02/2026
Top as always
Translated reviews
Response from Europe Incontinence
Hello Zahra,
Thank you for your positive feedback! We are delighted that you appreciate our site and our services.
Best regards,
Europe Incontinence
E
Emilia T.
Rating: 4 out of 5
following a purchase from 10/01/2026
Almost perfect. Delivery times to be shortened if possible. Thank you in advance.
Translated reviews
D
Denise C.
Rating: 4 out of 5
following a purchase from 29/01/2026
A bit of a wait
Translated reviews
D
Diego L.
Rating: 4 out of 5
following a purchase from 29/01/2026
Accessible products, good value for money.
Translated reviews
G
GUY C.
Rating: 4 out of 5
following a purchase from 28/01/2026
Very good quality
Translated reviews
F
Fatima L.
Rating: 1 out of 5
following a purchase from 22/01/2026
I am really disappointed with the last order, I found my packages thrown in front of the door in the street
Translated reviews
Response from Europe Incontinence
Hello,
We are sincerely sorry to learn that your order was left in front of your door. This is absolutely not the experience we wish to offer our customers. We will escalate this information to the carrier so that it does not happen again.
Thank you for your feedback, it helps us improve.
Best regards,
Europe Incontinence
C
CATHERINE C.
Rating: 1 out of 5
following a purchase from 21/01/2026
The delivery was not made to the correct address, this has happened twice
Translated reviews
Response from Europe Incontinence
Hello,
We are sorry to learn that your order was not delivered to the initially chosen pickup point.
The carrier has informed us that a problem was encountered which caused the change of delivery location.
We are doing everything we can to ensure that this kind of situation does not happen again in the future.
Best regards,
Europe Incontinence
M
Marie Therese S.
Rating: 4 out of 5
following a purchase from 20/01/2026
Very interesting site but delivery longer than usual
Translated reviews
S
Serge S.
Rating: 3 out of 5
following a purchase from 19/01/2026
Trusted site
Translated reviews
J
Jordi G.
Rating: 4 out of 5
following a purchase from 17/01/2026
Really what the product describes
Translated reviews
P
pascal P.
Rating: 3 out of 5
following a purchase from 11/01/2026
Delivery generally in 2 packages in locker but refused this time and longer?
Translated reviews
Response from Europe Incontinence
Hello,
We would like to thank you for your order and your feedback.
Delivery to a locker is normally planned for a maximum of one package. The carrier now requires us to ship orders of more than one package to a pickup point rather than a locker.
Thank you for your understanding.
Best regards,
Europe Incontinence
C
Cédric A.
Rating: 1 out of 5
following a purchase from 09/01/2026
Package never received, no solution found by Europe incontinence, 50€ lost.
Translated reviews
Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction, which we fully understand.
As explained by email, we have contacted the carrier and now need to wait for their response regarding the location of your order.
If your package is declared lost, we will proceed with a refund or a reshipment, according to your preference.
We apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence
M
Maryline P.
Rating: 4 out of 5
following a purchase from 02/01/2026
Fast delivery time
Translated reviews
J
Jean-François M.
Rating: 4 out of 5
following a purchase from 31/12/2025
product conforms very good price packaging carton a bit fragile
Translated reviews
M
Marcin B.
Rating: 1 out of 5
following a purchase from 01/01/2026
I clarify that this is not a review of the seller EI, it is a criticism of the delivery method and the complications it causes. EI sells medical equipment, so it is assumed that some people who buy it may potentially be disabled, sick, etc. For me, the delivery was delayed for a week for more or less valid reasons, only to end up being delivered in another department. This is simply unacceptable on the part of the provider responsible for delivery for this type of product.
Translated reviews
Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to learn of your dissatisfaction, which we fully understand.
Your complaint will be forwarded to the carrier responsible for delivering your package. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
However, we are doing everything possible to ensure that this kind of situation does not happen again in the future.
We inform you that if you wish to reorder, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence
J
Jeppe B.
Rating: 4 out of 5
following a purchase from 27/12/2025
The package was open in one of the sides, so the product could have fallen out. Luckily it didn’t so 4 stars
A
AMELIA T.
Rating: 4 out of 5
following a purchase from 28/12/2025
Seri
Translated reviews
M
MEBonaire M.
Rating: 3 out of 5
following a purchase from 28/12/2025
It took a very long time before it was delivered, which is normally not the case
Translated reviews
Response from Europe Incontinence
Dear,
We apologize that the delivery took longer than expected. We are doing everything we can to improve our delivery times as much as possible.
Our apologies for the inconvenience, even though this is beyond our control.
Kind regards,
Europe Incontinence
M
Michelle L.
Rating: 1 out of 5
following a purchase from 26/12/2025
I still haven't received my package since the order on December 26
Translated reviews
Response from Europe Incontinence
Hello,
We are sorry to hear that you have not received your order.
It seems that the carrier has indeed encountered a problem with your package and that it is being returned to us.
As soon as we receive it, we can proceed with a reshipment or a refund according to your preference.
Please send us your request by email at "[email protected]". We will respond as soon as possible.
We apologize for the inconvenience caused, although it is independent of our will.
Sincerely,
Europe Incontinence
R
RINO C.
Rating: 4 out of 5
following a purchase from 16/12/2025
I appreciated punctuality and
Translated reviews
O
OLIVIER L.
Rating: 4 out of 5
following a purchase from 14/12/2025
understandable site
Translated reviews
L
Lacroix M.
Rating: 4 out of 5
following a purchase from 08/12/2025
Thank you
Translated reviews
D
Denis P.
Rating: 3 out of 5
following a purchase from 06/12/2025
I paid for the packaging of the package to be discreet (€1.99) and the box arrived with the brand name, plus the product title and 'Man' written on it. This is the second time!! The first time I can understand it being an oversight, but when it happens again, it's no longer an oversight, it's a professional mistake, plus a service (discretion) charged on invoices (€1.99 X 2). Thank you for the disrespect of privacy which is discretion. Best regards
Translated reviews
Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction which we fully understand.
You can send your complaint to the address "[email protected]". We will find a solution to compensate you.
On the other hand, we are doing everything we can to ensure that this kind of inconvenience does not happen again in the future.
We sincerely apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence.
We use cookies for audience measurement and improving user experience.
English 