Customers consistently highlight fast, reliable delivery and convenient fulfillment, with orders arriving on time and shipments processed quickly. They note specific strengths in product availability and accuracy, mentioning a wide selection, items matching descriptions, and products that meet their needs. The store also receives strong praise for service reliability and ease of ordering, including straightforward payments, professional packaging, and responsive, trustworthy support. Overall, the experience is described as seamless and dependable, with regular customers expressing continued trust and repeat purchases.
During the last order, you did not provide delivery instructions, so the package was dropped off at a relay point and I had to manage to have it delivered, which incurred additional costs. I request financial compensation for this error.
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Response from Europe Incontinence
Hello Fatima,
We are following up on your message and, after verification, we see that you have already been in contact with our customer service regarding this matter.
We sincerely regret this situation, but we want to clarify that the delivery methods depend directly on the carriers: if no one is present at your home to receive the package, it is automatically dropped off at a partner relay point for security reasons and to avoid it being lost. Unfortunately, we do not have the ability to intervene in these automatic logistical procedures nor to cover the costs that arise from them.
We remain at your disposal for any other information regarding your upcoming orders.
Best regards,
Europe Incontinence
R
R W.
Rating: 3 out of 5
following a purchase from 08/06/2026
I paid extra for discreet packaging and then received a box with huge letters saying Tena Maxi on it. That is not discreet at all. Very disappointing that I paid so much for that and it didn't happen.
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Response from Europe Incontinence
Hello,
Thank you very much for your feedback. Our sincere apologies for this inconvenience. It is indeed very disappointing that your package was not discreetly packaged, even though you paid extra for this service. This absolutely does not meet our quality standards.
We take your complaint very seriously and will forward this information directly to our logistics team to find out what went wrong.
Please do not hesitate to contact our customer service via email with your order number.
Best regards,
Europe Incontinence
P
Paulette R.
Rating: 4 out of 5
following a purchase from 07/06/2026
Nothing to complain about. Deadline respected and package in good condition.
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Sylvie Et Pascal G.
Rating: 3 out of 5
following a purchase from 01/06/2026
The availability of goods did not match the announced delivery time. The delivery 10 days after the order instead of 5 days maximum caused us a lot of problems because my wife cannot do without the protections.
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Response from Europe Incontinence
Hello Sylvie and Pascal,
We thank you for your feedback and we sincerely apologize for this delivery delay as well as for the significant inconvenience it has caused your wife.
We are fully aware of the crucial importance of the availability and speed of delivery of our protections on a daily basis. A delay of 10 days instead of the maximum 5 days announced does not comply with the quality of service we wish to offer you. We will immediately check with our logistics team and our carrier to understand the origin of this malfunction and ensure that it does not happen again.
Our customer service remains at your complete disposal if you wish to contact us directly to discuss your case.
Best regards,
Europe Incontinence
M
Maria Alice C.
Rating: 4 out of 5
following a purchase from 05/06/2026
It just took longer than indicated at the time of purchase. There was a failure in the payment reception system. I managed to resolve it by email.
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Bert N.
Rating: 4 out of 5
following a purchase from 07/06/2026
Okay
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Jyrki K.
Rating: 4 out of 5
following a purchase from 19/05/2026
Produts are perfect , transportation got only 4 stars. I got the tracking number but it showed allways thet the parcel is on its way, nothing else.
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Anne C.
Rating: 1 out of 5
following a purchase from 03/06/2026
I made a mistake with my order, I requested an exchange, but I was told that I had to pay the return shipping costs. It was too expensive. So I kept my order which is of no use to me. And I found another site cheaper than yours for my new order.
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Response from Europe Incontinence
Hello Anne,
Thank you for taking the time to share your experience with us, even though we sincerely regret that it did not meet your expectations.
We completely understand your disappointment regarding the return fees. Although our current policy places these fees on the customer in case of an order error, we are aware that this can represent a significant cost and spoil the shopping experience.
Please know that we take your feedback very seriously. Your comments help us evolve our services, and we are actively working on improving our return solutions to make them simpler and more accessible in the future.
We are sorry to have lost you to a competitor, but we hope to have the opportunity to regain your trust on a future occasion.
Best regards,
Europe Incontinence
F
Fernando O.
Rating: 3 out of 5
following a purchase from 01/06/2026
One week delayed. The bin looks week.
Response from Europe Incontinence
Hello Fernando,
Thank you for your feedback, and we sincerely apologize for the one-week delay. We also take note of your comment regarding the sturdiness of our products.
We remain at your disposal for any further questions.
Best regards,
Europe Incontinence
G
Guy L.
Rating: 4 out of 5
following a purchase from 01/06/2026
At first glance, Mondial Relay does not meet the delivery deadline estimated by you
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Reynelde V.
Rating: 4 out of 5
following a purchase from 01/06/2026
the black plastic packaging is not pleasant to remove.
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Catherine D.
Rating: 4 out of 5
following a purchase from 31/05/2026
delivery a bit long
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Sylvain C.
Rating: 4 out of 5
following a purchase from 31/05/2026
for the first time, order received very late
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Response from Europe Incontinence
Hello Sylvain,
We sincerely apologize for this unusual delay. We are doing everything possible to ensure that this does not happen again and that your next experience is fully satisfactory.
Best regards,
Europe Incontinence
E
Elisabetta C.
Rating: 1 out of 5
following a purchase from 30/05/2026
The description was not realistic
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Response from Europe Incontinence
Hello Elisabetta,
We pay great attention to the drafting of our technical sheets to ensure they describe our products in the most precise, transparent, and faithful manner possible.
If there has been any ambiguity, we invite you to contact us to understand what caused the problem.
Best regards,
Europe Incontinence
C
Carolina S.
Rating: 4 out of 5
following a purchase from 28/05/2026
Speed and good product, but they are very expensive, they could lower the prices of these products, dependent people also have the right to go to the pool and beach.
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Roger B.
Rating: 4 out of 5
following a purchase from 25/05/2026
This review does not correspond to this delivery. Please excuse me.
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Maria Del Carmen F.
Rating: 3 out of 5
following a purchase from 24/05/2026
The product is good. The delivery was outside the time offered when placing the order. I don't know if they changed carriers or what happened.
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Response from Europe Incontinence
Hello Maria Del Carmen Ferreiro Planell,
Thank you for taking the time to share your opinion.
We are glad to know that the product is to your complete satisfaction. However, we regret that the delivery was delayed compared to the initially announced timeframe.
Rest assured that we place great importance on the punctuality of our shipments. We are reviewing what happened with our transport company to understand what may have caused this setback and to ensure it does not happen again.
We hope to have the pleasure of seeing you again soon on our website to provide you with a fully satisfactory experience.
Sincerely,
Europe Incontinence
C
Catherine F.
Rating: 1 out of 5
following a purchase from 26/04/2026
Delivery problem
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Response from Europe Incontinence
Hello Mrs. Felix,
Thank you for your feedback and we apologize for this inconvenience.
Unfortunately, this is a problem related to the carrier. This situation is independent of our will, and we are doing what is necessary on our side to see what happened.
For any other questions, please do not hesitate to contact our customer service by email.
Best regards,
Europe Incontinence
A
Antonino M.
Rating: 4 out of 5
following a purchase from 17/05/2026
The delivery is always to my satisfaction.
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Eliane D.
Rating: 1 out of 5
following a purchase from 19/05/2026
The delivery person left the package behind the gate without presenting themselves at my 94-year-old mother's home.
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Response from Europe Incontinence
Hello Mrs. Delamotte,
Thank you for your feedback and we sincerely regret the way this delivery went.
Unfortunately, this is a problem related to the behavior of the carrier. This situation is completely independent of our will, and we are immediately taking the necessary steps with their services to report this incident so that it does not happen again. We completely understand your dissatisfaction with this lack of professionalism, especially regarding your mother's home.
For any other questions or if you need assistance, please do not hesitate to contact our customer service by email.
Best regards,
Europe Incontinence
I
Irene L.
Rating: 4 out of 5
following a purchase from 16/05/2026
went well
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Sophie C.
Rating: 4 out of 5
following a purchase from 04/05/2026
Lacks a bit of speed and rarely has promo codes. I would say never.
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Mario B.
Rating: 4 out of 5
following a purchase from 11/05/2026
Very efficient! The courier did not deliver the package on time, I reported it and they immediately urged the courier!
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Jw T.
Rating: 4 out of 5
following a purchase from 05/05/2026
First and fast.
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Fatima L.
Rating: 1 out of 5
following a purchase from 04/05/2026
It's been a while since I've been ordering from you but unfortunately the last 2 orders always arrive late and in addition separate deliveries. I am really disappointed.
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Response from Europe Incontinence
Hello Fatima,
Thank you for your loyalty and we sincerely apologize for this inconvenience.
To explain the situation, sometimes certain products are not all available in stock at the same time. In order not to block your entire order, we choose to ship the items as soon as they are ready, which can lead to separate deliveries or slightly longer delays.
We do our best to provide you with the best possible delivery.
Best regards,
Europe Incontinence
K
Keith O.
Rating: 3 out of 5
following a purchase from 29/04/2026
I repeat ordered 6x items, and although I might have made an error in the exact item, the supplier did not intervene to query it. A non online shop would have, but where ai / computers are involved, the attention to detail is lacking. Also, the delivery company was less than helpful and delayed the delivery without informing either the supplier or the customer. From a pure online perspective, the process happened as expected, but from a business-customer perspective, the customer service is weak at best. There is a customer contact as an attempt to provide this, but without human interaction in order creation, errors will be made and not realized until delivery.
Response from Europe Incontinence
Hello,
Thank you for your feedback, and we completely understand your disappointment. It is true that computer systems cannot replace the human vigilance of a local shop when an error occurs in an order, and we are very sorry for this.
We have also noted your poor experience with the delivery company and will report this to our carrier.
Please be assured that our customer service is indeed run by real people! We invite you to contact us directly by email: our team is very quick to respond and will do everything possible to help you exchange or return the items that do not suit your needs.
Best regards,
Europe Incontinence
M
Mariola B.
Rating: 1 out of 5
following a purchase from 25/04/2026
The courier company Seur is very informal. It has happened to me several times that they say they will deliver on one day and do not do so until several days later, causing me distress about whether the diapers, which are essential for my mother, will arrive on time. They do not provide any explanation! Please, if you want to be a reliable company, stop sending with Seur
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Response from Europe Incontinence
Hello,
We apologize for this inconvenience. We understand the importance of these products for your mother and the distress that this delay can cause.
Rest assured that we take your comment very seriously and that we immediately pass on the information to review our collaboration with the carrier Seur.
Sincerely,
Europe Incontinence
M
Maryline P.
Rating: 4 out of 5
following a purchase from 07/04/2026
Bad
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F
Froment S.
Rating: 3 out of 5
following a purchase from 05/04/2026
Average absorption
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Response from Europe Incontinence
Hello Sébastien,
Thank you for your feedback and your 3-star rating.
We take your opinion regarding the average absorption of the product into account.
Best regards,
Europe Incontinence
H
Henri G.
Rating: 4 out of 5
following a purchase from 02/04/2026
Satisfied with the delivered products. It is regrettable to have to pay €2 for the package not to bear the name Europe Incontinence (too evocative when one aspires to discretion).
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Carine C.
Rating: 3 out of 5
following a purchase from 31/03/2026
Overall, I am happy with the Europe Incontinence site, I find what I need for my daughter there. However, on my last order, I was very disappointed with the shipping (paid), selection of the pickup point, the delivery did not happen on time (order from March 31, delivery expected by April 4 at the latest, on April 10 still nothing, no news on the tracking, on April 11 a message from the carrier to choose another pickup point, finally received on April 14) Delays far too long for this type of product and especially no information for almost the entire process.
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Response from Europe Incontinence
Hello Carine,
Thank you for your feedback. We are delighted that you find the products suitable for your needs on the site.
However, we are sorry for the delivery delay and the lack of information during the tracking. This is not the service we wish to offer and we understand your disappointment, especially for this type of product.
Your comment has been forwarded to improve the management of deliveries and the communication of carriers.
Best regards,
Europe Incontinence
E
Eckhard R.
Rating: 4 out of 5
following a purchase from 18/03/2026
The ordering and processing was problem-free. The only point of criticism is that you only see the correct product price at the end of the order in the shopping cart. This changed for me after I entered the delivery country. The positive aspect is that you are constantly informed about the progress of the order and delivery.
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Dora M.
Rating: 3 out of 5
following a purchase from 14/03/2026
my package was delivered to a neighbor who does not live in the same stairwell in the residence, and fortunately his wife informed my upstairs neighbor whom she knew. I could not go pick up the package, way too big too heavy. Fortunately a neighbor was able to transport it. Moreover, the box of the package arrived in very bad condition, torn.
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Response from Europe Incontinence
Hello Dora,
Thank you for your feedback. We are sorry for the inconveniences encountered during the delivery and take note of your comments regarding the packaging. We are doing our best to improve this point in the future.
Best regards,
Europe Incontinence
A
Alberto O.
Rating: 4 out of 5
following a purchase from 13/03/2026
Everything as expected, very good.
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Johnny S.
Rating: 3 out of 5
following a purchase from 08/03/2026
Products confirmed. However, the delivery method was changed without being notified (pickup point instead of locker).
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Response from Europe Incontinence
Hello Johnny,
Thank you for your feedback. We understand the inconvenience caused by the change in delivery method and will do our best to ensure that your future orders are sent as planned.
Best regards,
Europe Incontinence
P
Paulette R.
Rating: 4 out of 5
following a purchase from 06/03/2026
Delivery on time. Only small downside, the boxes of the products were somewhat damaged. Fortunately, it was nothing fragile!...
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Response from Europe Incontinence
Hello Paulette,
Thank you for your feedback. We are happy that the delivery was on time and take note of your comment regarding the packaging.
Best regards,
Europe Incontinence
S
Sorrentino A.
Rating: 4 out of 5
following a purchase from 01/03/2026
Perfect
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Pascal R.
Rating: 4 out of 5
following a purchase from 26/02/2026
Everything went on time.
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Claire B.
Rating: 4 out of 5
following a purchase from 26/02/2026
Discreet delivery, I will continue to use your services.
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Stella D.
Rating: 1 out of 5
following a purchase from 24/02/2026
We still waiting for the order which was placed on the 23.2.26
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