Customers consistently highlight fast, reliable delivery and convenient fulfillment, with orders arriving on time and shipments processed quickly. They note specific strengths in product availability and accuracy, mentioning a wide selection, items matching descriptions, and products that meet their needs. The store also receives strong praise for service reliability and ease of ordering, including straightforward payments, professional packaging, and responsive, trustworthy support. Overall, the experience is described as seamless and dependable, with regular customers expressing continued trust and repeat purchases.
I paid extra for delivery to the house as my mother is 94, however the package was taken to a collection point. I then had to pay somebody to collect it. I requested a refund on the delivery charge but to date have not received anything. The goods were fine, what a shame the UPS is such a disaster… why would any company risk losing their reputation by using unreliable curriers!!
Response from Europe Incontinence
Dear Carolyn,
We are sorry to hear that UPS did not meet our quality standards. It is unfortunate that your delivery request was not fulfilled, and please know that we take this very seriously. We will be sure to escalate this issue directly to UPS.
Please also note that we offer other delivery options, such as DPD, for future reference.
Kind regards,
Your ColisPharma team
A
Andre W.
Rating: 4 out of 5
following a purchase from 16/02/2026
Satisfactory deadlines and prices but changing the delivery point requires me to travel for 30 minutes
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Stephane F.
Rating: 4 out of 5
following a purchase from 17/02/2026
The carrier DPD transferred the package to Chronopost and no second delivery attempt at home. Email received 40 minutes before delivery!!!
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Zahra A.
Rating: 3 out of 5
following a purchase from 12/02/2026
Top as always
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Response from Europe Incontinence
Hello Zahra,
Thank you for your positive feedback! We are delighted that you appreciate our site and our services.
Best regards,
Europe Incontinence
E
Emilia T.
Rating: 4 out of 5
following a purchase from 10/01/2026
Almost perfect. Delivery times to be shortened if possible. Thank you in advance.
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Denise C.
Rating: 4 out of 5
following a purchase from 29/01/2026
A bit of a wait
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Diego L.
Rating: 4 out of 5
following a purchase from 29/01/2026
Accessible products, good value for money.
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Guy C.
Rating: 4 out of 5
following a purchase from 28/01/2026
Very good quality
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Fatima L.
Rating: 1 out of 5
following a purchase from 22/01/2026
I am really disappointed with the last order, I found my packages thrown in front of the door in the street
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Response from Europe Incontinence
Hello,
We are sincerely sorry to learn that your order was left in front of your door. This is absolutely not the experience we wish to offer our customers. We will escalate this information to the carrier so that it does not happen again.
Thank you for your feedback, it helps us improve.
Best regards,
Europe Incontinence
C
Catherine C.
Rating: 1 out of 5
following a purchase from 21/01/2026
The delivery was not made to the correct address, this has happened twice
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Response from Europe Incontinence
Hello,
We are sorry to learn that your order was not delivered to the initially chosen pickup point.
The carrier has informed us that a problem was encountered which caused the change of delivery location.
We are doing everything we can to ensure that this kind of situation does not happen again in the future.
Best regards,
Europe Incontinence
M
Marie Therese S.
Rating: 4 out of 5
following a purchase from 20/01/2026
Very interesting site but delivery longer than usual
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Serge S.
Rating: 3 out of 5
following a purchase from 19/01/2026
Trusted site
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Jordi G.
Rating: 4 out of 5
following a purchase from 17/01/2026
Really what the product describes
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Pascal P.
Rating: 3 out of 5
following a purchase from 11/01/2026
Delivery generally in 2 packages in locker but refused this time and longer?
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Response from Europe Incontinence
Hello,
We would like to thank you for your order and your feedback.
Delivery to a locker is normally planned for a maximum of one package. The carrier now requires us to ship orders of more than one package to a pickup point rather than a locker.
Thank you for your understanding.
Best regards,
Europe Incontinence
C
Cédric A.
Rating: 1 out of 5
following a purchase from 09/01/2026
Package never received, no solution found by Europe incontinence, 50€ lost.
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Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction, which we fully understand.
As explained by email, we have contacted the carrier and now need to wait for their response regarding the location of your order.
If your package is declared lost, we will proceed with a refund or a reshipment, according to your preference.
We apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence
M
Maryline P.
Rating: 4 out of 5
following a purchase from 02/01/2026
Fast delivery time
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Jean-François M.
Rating: 4 out of 5
following a purchase from 31/12/2025
product conforms very good price packaging carton a bit fragile
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M
Marcin B.
Rating: 1 out of 5
following a purchase from 01/01/2026
I clarify that this is not a review of the seller EI, it is a criticism of the delivery method and the complications it causes. EI sells medical equipment, so it is assumed that some people who buy it may potentially be disabled, sick, etc. For me, the delivery was delayed for a week for more or less valid reasons, only to end up being delivered in another department. This is simply unacceptable on the part of the provider responsible for delivery for this type of product.
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Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to learn of your dissatisfaction, which we fully understand.
Your complaint will be forwarded to the carrier responsible for delivering your package. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
However, we are doing everything possible to ensure that this kind of situation does not happen again in the future.
We inform you that if you wish to reorder, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence
J
Jeppe B.
Rating: 4 out of 5
following a purchase from 27/12/2025
The package was open in one of the sides, so the product could have fallen out. Luckily it didn’t so 4 stars
A
Amelia T.
Rating: 4 out of 5
following a purchase from 28/12/2025
Seri
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Mebonaire M.
Rating: 3 out of 5
following a purchase from 28/12/2025
It took a very long time before it was delivered, which is normally not the case
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Response from Europe Incontinence
Dear,
We apologize that the delivery took longer than expected. We are doing everything we can to improve our delivery times as much as possible.
Our apologies for the inconvenience, even though this is beyond our control.
Kind regards,
Europe Incontinence
M
Michelle L.
Rating: 1 out of 5
following a purchase from 26/12/2025
I still haven't received my package since the order on December 26
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Response from Europe Incontinence
Hello,
We are sorry to hear that you have not received your order.
It seems that the carrier has indeed encountered a problem with your package and that it is being returned to us.
As soon as we receive it, we can proceed with a reshipment or a refund according to your preference.
Please send us your request by email at "[email protected]". We will respond as soon as possible.
We apologize for the inconvenience caused, although it is independent of our will.
Sincerely,
Europe Incontinence
R
Rino C.
Rating: 4 out of 5
following a purchase from 16/12/2025
I appreciated punctuality and
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Olivier L.
Rating: 4 out of 5
following a purchase from 14/12/2025
understandable site
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Lacroix M.
Rating: 4 out of 5
following a purchase from 08/12/2025
Thank you
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D
Denis P.
Rating: 3 out of 5
following a purchase from 06/12/2025
I paid for the packaging of the package to be discreet (€1.99) and the box arrived with the brand name, plus the product title and 'Man' written on it. This is the second time!! The first time I can understand it being an oversight, but when it happens again, it's no longer an oversight, it's a professional mistake, plus a service (discretion) charged on invoices (€1.99 X 2). Thank you for the disrespect of privacy which is discretion. Best regards
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Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction which we fully understand.
You can send your complaint to the address "[email protected]". We will find a solution to compensate you.
On the other hand, we are doing everything we can to ensure that this kind of inconvenience does not happen again in the future.
We sincerely apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence.
V
Valerie T.
Rating: 4 out of 5
following a purchase from 04/12/2025
My purchase is perfect but delivery is still a bit complicated
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Vanessa G.
Rating: 3 out of 5
following a purchase from 29/11/2025
I was expecting the receipt of the order before
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Myriam B.
Rating: 4 out of 5
following a purchase from 28/11/2025
Perfect diapers for my 13-year-old autistic son. Highly absorbent, perfect size. Too bad there isn't a loyalty program. I buy them every month for about 230€, a small gesture from time to time would be appreciated.
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M
Monique T.
Rating: 4 out of 5
following a purchase from 27/11/2025
Very well
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Julie Y.
Rating: 4 out of 5
following a purchase from 26/11/2025
Order compliant
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Guy C.
Rating: 4 out of 5
following a purchase from 26/11/2025
Of very good quality
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Jeannine N.
Rating: 4 out of 5
following a purchase from 25/11/2025
Package received well this time. A loyalty program would be welcome.
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Clara C.
Rating: 1 out of 5
following a purchase from 25/11/2025
I still haven't received my package
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Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction, which we completely understand.
We have followed up with the carrier to find out more about your undelivered package. As soon as we receive a response from them, we will keep you informed.
If your package is declared lost, we will resend it or proceed with a refund as soon as possible.
We apologize for the inconvenience caused, although it is beyond our control.
Sincerely,
Europe Incontinence
A
Amar F.
Rating: 1 out of 5
following a purchase from 09/11/2025
The carrier was not respected, and on top of that, I received the wrong item
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Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction.
In order to improve our services, could you please specify what the carrier did not respect?
Best regards,
Europe Incontinence
R
Ralf J.
Rating: 3 out of 5
following a purchase from 11/11/2025
The ordered goods are fine, everything is good, but the logistics contractor BRT did not deliver to my satisfaction. 4 parts in 2 days. No acceptance of the delivery date change. No drop-off permission. No sufficient communication. DHL can do better.
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Response from Europe Incontinence
Good day,
Thank you for your feedback, but we regret your dissatisfaction, which we can fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that such a situation does not occur again in the future. Unfortunately, we have no influence over the deliveries themselves, as it is an independent delivery service.
We would like to point out that you have the option to choose another carrier in the future if you wish.
We apologize for the inconvenience, even though it is beyond our control.
Best regards,
Europe Incontinence
R
Roberto S.
Rating: 4 out of 5
following a purchase from 10/11/2025
Good product
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Caroline B.
Rating: 4 out of 5
following a purchase from 10/11/2025
Very good. Only the deadlines are sometimes slower than other times.
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Kristof L.
Rating: 4 out of 5
following a purchase from 05/11/2025
4
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D
Diego L.
Rating: 4 out of 5
following a purchase from 04/11/2025
Quality products at affordable prices.
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