English 
V
Rating: 4 out of 5
My purchase is perfect but delivery is still a bit complicated
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Customer reviews of Europe Incontinence
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 2 971 published reviews
Summary of reviews
The online store excels in providing a wide selection of products at competitive prices, which customers frequently highlight as a major advantage. The ordering process is described as straightforward and efficient, allowing for quick transactions. Delivery times are consistently praised, with many noting that their orders arrived promptly within the communicated shipping windows, often faster than expected. Customers also appreciate the professionalism of the service, with prompt communication regarding order confirmations and shipping updates.
Reviews 1, 3 and 4 stars
Reset filtersV
Rating: 3 out of 5
I was expecting the receipt of the order before
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M
Rating: 4 out of 5
Perfect diapers for my 13-year-old autistic son. Highly absorbent, perfect size. Too bad there isn't a loyalty program. I buy them every month for about 230€, a small gesture from time to time would be appreciated.
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M
Rating: 4 out of 5
Very well
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J
Rating: 4 out of 5
Order compliant
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G
Rating: 4 out of 5
Of very good quality
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J
Rating: 4 out of 5
Package received well this time. A loyalty program would be welcome.
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C
Rating: 1 out of 5
I still haven't received my package
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Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction, which we completely understand.
We have followed up with the carrier to find out more about your undelivered package. As soon as we receive a response from them, we will keep you informed.
If your package is declared lost, we will resend it or proceed with a refund as soon as possible.
We apologize for the inconvenience caused, although it is beyond our control.
Sincerely,
Europe Incontinence
We are sorry to hear about your dissatisfaction, which we completely understand.
We have followed up with the carrier to find out more about your undelivered package. As soon as we receive a response from them, we will keep you informed.
If your package is declared lost, we will resend it or proceed with a refund as soon as possible.
We apologize for the inconvenience caused, although it is beyond our control.
Sincerely,
Europe Incontinence
A
Rating: 1 out of 5
The carrier was not respected, and on top of that, I received the wrong item
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Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction.
In order to improve our services, could you please specify what the carrier did not respect?
Best regards,
Europe Incontinence
We are sorry to hear about your dissatisfaction.
In order to improve our services, could you please specify what the carrier did not respect?
Best regards,
Europe Incontinence
R
Rating: 3 out of 5
The ordered goods are fine, everything is good, but the logistics contractor BRT did not deliver to my satisfaction. 4 parts in 2 days. No acceptance of the delivery date change. No drop-off permission. No sufficient communication. DHL can do better.
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Response from Europe Incontinence
Good day,
Thank you for your feedback, but we regret your dissatisfaction, which we can fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that such a situation does not occur again in the future. Unfortunately, we have no influence over the deliveries themselves, as it is an independent delivery service.
We would like to point out that you have the option to choose another carrier in the future if you wish.
We apologize for the inconvenience, even though it is beyond our control.
Best regards,
Europe Incontinence
Thank you for your feedback, but we regret your dissatisfaction, which we can fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that such a situation does not occur again in the future. Unfortunately, we have no influence over the deliveries themselves, as it is an independent delivery service.
We would like to point out that you have the option to choose another carrier in the future if you wish.
We apologize for the inconvenience, even though it is beyond our control.
Best regards,
Europe Incontinence
R
Rating: 4 out of 5
Good product
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C
Rating: 4 out of 5
Very good. Only the deadlines are sometimes slower than other times.
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K
Rating: 4 out of 5
4
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D
Rating: 4 out of 5
Quality products at affordable prices.
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F
Rating: 4 out of 5
On-time delivery
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L
Rating: 1 out of 5
I didn't receive it on time
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Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that this kind of situation does not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
We inform you that in the future, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is independent of our will.
Sincerely,
Europe Incontinence.
Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that this kind of situation does not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
We inform you that in the future, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is independent of our will.
Sincerely,
Europe Incontinence.
S
Rating: 4 out of 5
Order received quickly. Only downside: given the size of the package, it would have been preferable to indicate that delivery to a locker was not possible.
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C
Rating: 4 out of 5
very good product!
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M
Rating: 4 out of 5
Slow shipping.
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G
Rating: 4 out of 5
Excellent quality
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M
Rating: 4 out of 5
Very good service
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D
Rating: 4 out of 5
R.A.S thank you
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R
Rating: 4 out of 5
I ordered twice, good experience, thank you
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S
Rating: 4 out of 5
Very good site and good products. The only problem is the very long delivery time, more than 7 days
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K
Rating: 3 out of 5
Delayed delivery cannot be tracked in Germany.
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Response from Europe Incontinence
Good day,
Thank you for your feedback, but we regret your dissatisfaction, which we can fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that such a situation does not occur again in the future. Unfortunately, we have no influence over the deliveries themselves, as it is an independent delivery service.
We would like to point out that you have the option to choose another carrier in the future if you wish.
We apologize for the inconvenience, even though it is beyond our control.
Best regards,
Europe Incontinence.
Thank you for your feedback, but we regret your dissatisfaction, which we can fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that such a situation does not occur again in the future. Unfortunately, we have no influence over the deliveries themselves, as it is an independent delivery service.
We would like to point out that you have the option to choose another carrier in the future if you wish.
We apologize for the inconvenience, even though it is beyond our control.
Best regards,
Europe Incontinence.
T
Rating: 1 out of 5
Customer service is terrible. My product was lost for 10 days without any information about its whereabouts. It was delivered to me in 2 weeks instead of 72 hours.
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Response from Europe Incontinence
Good morning,
We appreciate your feedback, but we regret your dissatisfaction, which we fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, hoping that such situations do not occur again in the future. Unfortunately, we have no control over the deliveries themselves, as it is an independent delivery service.
We inform you that, in the future, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is beyond our control.
Sincerely,
Europe Incontinence.
We appreciate your feedback, but we regret your dissatisfaction, which we fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, hoping that such situations do not occur again in the future. Unfortunately, we have no control over the deliveries themselves, as it is an independent delivery service.
We inform you that, in the future, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is beyond our control.
Sincerely,
Europe Incontinence.
A
Rating: 4 out of 5
Rather than stars, we would appreciate substantial discounts or freebies after a certain number of purchases. Best regards.
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G
Rating: 4 out of 5
The service is efficient especially for responding to and resolving a problem encountered by the customer.
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P
Rating: 1 out of 5
I do not understand why you changed the dimensions of the protection. It was much better before. Now, it is too late, I have to wait 2 to 3 months. My next order may not be with you. Very, very disappointed.
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Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction regarding the modifications to the products you ordered.
Your feedback will be forwarded to the manufacturer.
We offer a wide range of brands and product lines so that you can find the product that suits you best. We invite you to test them and give us your feedback.
We inform you that you can return unopened packages at your expense via the carrier of your choice to the following address:
MédiSphère
Rue de la Croix Limont, 8
5363 Emptinne
Belgium
Thank you also for placing the order form in the package. Once the merchandise is returned to our warehouse and restocked, the file will be transferred to accounting for a refund as soon as possible.
Best regards,
Europe Incontinence.
Thank you for your feedback, but we are sorry to hear about your dissatisfaction regarding the modifications to the products you ordered.
Your feedback will be forwarded to the manufacturer.
We offer a wide range of brands and product lines so that you can find the product that suits you best. We invite you to test them and give us your feedback.
We inform you that you can return unopened packages at your expense via the carrier of your choice to the following address:
MédiSphère
Rue de la Croix Limont, 8
5363 Emptinne
Belgium
Thank you also for placing the order form in the package. Once the merchandise is returned to our warehouse and restocked, the file will be transferred to accounting for a refund as soon as possible.
Best regards,
Europe Incontinence.
E
Rating: 4 out of 5
Cannot be delivered to locker which is a shame
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R
Rating: 4 out of 5
Received quickly. Good product, but the cotton absorbent support veil sometimes easily opens at the top on the seam. The adhesive strip is not very effective. But it's not better with competing brands, even the most well-known one.
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I
Rating: 4 out of 5
Exactly what I wanted. Delivery on time! I am a satisfied person
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G
Rating: 4 out of 5
Of excellent quality
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B
Rating: 1 out of 5
Delivered 10 days late first and last order !!
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Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.
Your complaint will be forwarded to the carrier responsible for delivering your package, in the hope that this kind of situation does not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
We inform you that in the future, you have the option to choose another carrier if you wish.
We sincerely apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence.
Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.
Your complaint will be forwarded to the carrier responsible for delivering your package, in the hope that this kind of situation does not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
We inform you that in the future, you have the option to choose another carrier if you wish.
We sincerely apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence.
J
Rating: 4 out of 5
very good, fast order and delivery. Thank you
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J
Rating: 4 out of 5
a little delay in the package,
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P
Rating: 4 out of 5
perfect
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M
Rating: 4 out of 5
Good service
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H
Rating: 4 out of 5
Communication is good and clear. The article is important to me. It expands my possibilities. Sending by post without delivery signature went wrong for me. Despite being home, the package was left in a place that other residents from the apartment complex took it.
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Response from Europe Incontinence
Hello,
Thank you for your valuable feedback.
Your complaint will be forwarded to the carrier responsible for the delivery of your package. Hopefully, such situations will not occur in the future. Unfortunately, we have no control over the delivery itself, as we are an independent delivery service.
We inform you that in the future you have the option to choose a different carrier if desired.
We apologize for the inconvenience, although this is beyond our control.
Best regards,
Europe Incontinence.
Thank you for your valuable feedback.
Your complaint will be forwarded to the carrier responsible for the delivery of your package. Hopefully, such situations will not occur in the future. Unfortunately, we have no control over the delivery itself, as we are an independent delivery service.
We inform you that in the future you have the option to choose a different carrier if desired.
We apologize for the inconvenience, although this is beyond our control.
Best regards,
Europe Incontinence.
Ó
Rating: 1 out of 5
The products are good, but the logistics of their third parties leaves much to be desired. I buy on 19/9/25 and receive on 29/9/25, estimated date 24/9/25 and maximum 25/9/25. This is not acceptable. Other users complain about the same thing, especially with In-post. They justify it with this company, which if it does not comply, as Europe Incontinence knows well, other users claim responsibilities. The user has deadlines, and their logistics management leaves much to be desired.
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Response from Europe Incontinence
Hello,
We regret your dissatisfaction and we completely understand it.
You placed your order on Friday the 19th. It was shipped on September 22, the next business day after your order.
This is a delay in delivery by Mondial Relay, the carrier you chose.
Your complaint will be forwarded to the carrier responsible for delivering your package, in the hope that such situations do not occur again in the future. Unfortunately, we have no control over deliveries, as we are an independent delivery service.
We inform you that in the future, you can choose another carrier if you wish.
We apologize for any inconvenience, although this is something beyond our control.
Sincerely,
Europe Incontinence.
We regret your dissatisfaction and we completely understand it.
You placed your order on Friday the 19th. It was shipped on September 22, the next business day after your order.
This is a delay in delivery by Mondial Relay, the carrier you chose.
Your complaint will be forwarded to the carrier responsible for delivering your package, in the hope that such situations do not occur again in the future. Unfortunately, we have no control over deliveries, as we are an independent delivery service.
We inform you that in the future, you can choose another carrier if you wish.
We apologize for any inconvenience, although this is something beyond our control.
Sincerely,
Europe Incontinence.