The online store excels in providing a wide selection of products at competitive prices, which customers frequently highlight as a major advantage. The ordering process is described as straightforward and efficient, allowing for quick transactions. Delivery times are consistently praised, with many noting that their orders arrived promptly within the communicated shipping windows, often faster than expected. Customers also appreciate the professionalism of the service, with prompt communication regarding order confirmations and shipping updates.
Impeccable, just annoying to have to sign for the delivery. We have a parcel area where we do not sign. It would be great if we didn't have to sign. Thank you
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Response from Europe Incontinence
Hello,
Thank you for your feedback.
This signature request is part of the delivery process specific to the carrier you chose and is therefore independent of our will.
Thank you for your understanding.
Best regards,
Europe Incontinence.
E
enrique G.
Rating: 4 out of 5
following a purchase from 13/07/2025
Reliable
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Anna M.
Rating: 4 out of 5
following a purchase from 09/07/2025
We haven't had time to test them more than once... they can't be reused..
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johnny L.
Rating: 3 out of 5
following a purchase from 09/07/2025
Delivery deadlines not respected, box, paying for discretion (too bad) and damaged upon arrival (this is the second time in a row that it arrives damaged), for the changes increasingly thin (too thin), next order I will take another model.
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Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.
Due to a large number of orders, we have accumulated some delays and we apologize for that.
We are doing everything possible to ensure that this kind of inconvenience does not happen again in the future.
As for the damaged boxes, a complaint will be forwarded to the transport company responsible for the damages caused.
Finally, regarding the changes, we will forward your comments to the concerned brand.
Feel free to try other brands that we offer and give us your feedback.
Best regards,
Europe Incontinence.
P
P. D.
Rating: 4 out of 5
following a purchase from 09/07/2025
Good service and delivery.
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ALAIN T.
Rating: 3 out of 5
following a purchase from 06/07/2025
Pickup point changed and forced to travel 20km instead of 1km. Not cool!!!
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Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.
The carrier was unable to deliver your package to the initial pickup point due to its temporary unavailability. They then dropped your package at the nearest pickup point.
Best regards,
Europe Incontinence.
N
Noelia P.
Rating: 1 out of 5
following a purchase from 04/07/2025
They have completely neglected the delivery, the last estimated delivery date is set for 15 days after the established date.
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Response from Europe Incontinence
Good morning,
We sincerely regret your dissatisfaction, which we fully understand.
Due to the large number of orders, we have accumulated a small delay and we apologize for that.
We are doing everything possible to ensure that this type of incident does not happen again in the future.
Sincerely,
Europe Incontinence.
G
GILLES B.
Rating: 4 out of 5
following a purchase from 04/07/2025
Available material and quick deadlines
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FLORENCE D.
Rating: 1 out of 5
following a purchase from 03/07/2025
GLS takes way too long to deliver in France while your company is extremely responsive. The pads smell too much like oil and it's unpleasant, maybe even dangerous for a disabled person who must always have one in their bed. They are very poorly thermally glued, so they tear when opened and many have to be thrown away. Can you please pass this information to the manufacturer?
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Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction.
We will forward your comments to the concerned companies.
Best regards,
Europe Incontinence.
M
Michela G.
Rating: 1 out of 5
following a purchase from 01/07/2025
I thought they were useful for pee too, only for poop they don't work for me
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Response from Europe Incontinence
Good morning,
We are sorry that this product did not meet your expectations.
We will indicate the nature of the incontinence on the product sheet so that it is clearer for our customers in the future.
Best regards,
Europe Incontinence.
H
Hanny R.
Rating: 4 out of 5
following a purchase from 29/06/2025
fine
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ANTONIO M.
Rating: 1 out of 5
following a purchase from 26/06/2025
It cannot be that I pay for it to be delivered to my home and the transport company does whatever it wants, and I have to go to a pickup point to collect the package.
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Response from Europe Incontinence
Good morning,
We sincerely regret your dissatisfaction with the delivery.
The transport company informs us that an attempt was made to deliver without success. Therefore, it was forced to deposit your package at the nearest pickup point.
Sincerely,
Europe Incontinence.
D
Denis P.
Rating: 4 out of 5
following a purchase from 25/06/2025
How is it that I place orders of significant amounts and I don't even have the right to a welcome discount or an offer on the orders made? I'm not talking about the 10 or 12 packages purchased that entitle me to a 10% discount. Not even the shipping costs are waived when there is an offer for discreet package shipping =1€90. For loyal customers, there could be a commercial gesture.
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FATIMA D.
Rating: 3 out of 5
following a purchase from 24/06/2025
Delivery too long
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Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.
Due to a large number of orders, we have accumulated a bit of delay and we apologize for that.
We are doing everything we can to ensure that this kind of inconvenience does not happen again in the future.
Best regards,
Europe Incontinence.
S
Seher O.
Rating: 4 out of 5
following a purchase from 22/06/2025
Good
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Jacques F.
Rating: 1 out of 5
following a purchase from 21/06/2025
Delivered on time
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Response from Europe Incontinence
Hello,
Could you provide us with more details about your comment? We are not sure we understand its meaning.
Best regards,
Europe Incontinence
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Pablo M.
Rating: 4 out of 5
following a purchase from 19/06/2025
It fulfills what it promises, the shipping could be a bit faster and free
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Beatriz M.
Rating: 4 out of 5
following a purchase from 10/06/2025
The fastest shipments
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Marief D.
Rating: 4 out of 5
following a purchase from 18/06/2025
Very well
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Francisco G.
Rating: 4 out of 5
following a purchase from 09/06/2025
Fast and correct delivery
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Yvette V.
Rating: 4 out of 5
following a purchase from 16/06/2025
Aside from two package issues, I am satisfied
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genevieve C.
Rating: 4 out of 5
following a purchase from 15/06/2025
Very good
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Marí V.
Rating: 3 out of 5
following a purchase from 13/06/2025
They are diapers that do not allow for reuse since the filling inside disintegrates from the first use.
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Response from Europe Incontinence
Good morning,
Indeed, they are disposable diapers. That’s why there are several in each package.
Sincerely,
Europe Incontinence.
P
Pierre R.
Rating: 4 out of 5
Europe Incontinence: very good But big problem with delivery. Impossible to reach Europe Incontinence by phone, too bad.
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yves J.
Rating: 4 out of 5
Nothing to report
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Maryline P.
Rating: 4 out of 5
Very good service
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Dominique G.
Rating: 3 out of 5
Very long delays
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Adrienne D.
Rating: 4 out of 5
Fast delivery times
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alain G.
Rating: 4 out of 5
2 packages received at 2 different locations!
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CELINE A.
Rating: 4 out of 5
Fast delivery
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Tetiana T.
Rating: 4 out of 5
I would like the delivery to be faster.
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GIULIANO F.
Rating: 3 out of 5
I purchased from this site and give three stars for the simple reason that they have a very high amount to reach for free shipping and also for a simple package for privacy they want about €2 as a fee, there are better sites.
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Regina R.
Rating: 4 out of 5
Everything went smoothly
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Vito F.
Rating: 4 out of 5
Vito. Thank you for your commitment to keeping costs down, but the shipping lowers your sales quality.
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sandrine D.
Rating: 1 out of 5
never again, not serious at all
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Response from Europe Incontinence
Hello, In reviewing your complaint submitted by email, we note that you did not respond to our last email. It seems that the packages (the packaging) you received were slightly torn (probably during transport), but you did not specify whether the products themselves were damaged. If we had received this indication along with photos proving the damage to the protections, we could have proceeded with compensation. Since this is not the case, we could not follow up on this. Best regards, Europe Incontinence.
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Pascaline M.
Rating: 4 out of 5
Very good service and careful shipping. Only small downside, the delivery delay, arrived at a time that was no longer convenient for me.
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Frederic C.
Rating: 4 out of 5
Well received
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Marief D.
Rating: 4 out of 5
++++
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sandra C.
Rating: 4 out of 5
simple
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Jean G.
Rating: 4 out of 5
Prices increase with each order and no gesture is made for loyal customers.
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