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Rating: 4 out of 5
Everything perfect. Quick management, and arrival of the product on the indicated dates.
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Customer reviews of Europe Incontinence
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 2 971 published reviews
Summary of reviews
The online store excels in providing a wide selection of products at competitive prices, which customers frequently highlight as a major advantage. The ordering process is described as straightforward and efficient, allowing for quick transactions. Delivery times are consistently praised, with many noting that their orders arrived promptly within the communicated shipping windows, often faster than expected. Customers also appreciate the professionalism of the service, with prompt communication regarding order confirmations and shipping updates.
Reviews 1, 3 and 4 stars
Reset filtersP
Rating: 3 out of 5
Not bad but delivery times too long.
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J
Rating: 4 out of 5
the site offers very good items, but beware of the boxes, mine was very damaged and +1 day on the order delay
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P
Rating: 4 out of 5
Easy ordering, quick delivery times, very nice pickup at the relay point
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J
Rating: 4 out of 5
Good
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F
Rating: 4 out of 5
Slow delivery... Expect a week delay compared to next-day delivery on some other sites... But the prices are very interesting, it's worth the wait and organizing according to this delay.
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M
Rating: 4 out of 5
Good follow-up
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D
Rating: 4 out of 5
Easy to place the order and product well received. Only downside: the delivery time does not match what is announced. Delivery scheduled for the 19th or 20th, effective on the 21st. Same imprecision during my two previous orders.
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G
Rating: 3 out of 5
I have been ordering for over a year I believe for my mom and until this last order I was very satisfied but had some issues with this last order.... the delivery took a bit longer, over 10 days which is not a big deal in itself but luckily I anticipate....
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J
Rating: 4 out of 5
I navigated without sinking, it's not ideal
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J
Rating: 3 out of 5
the text on the product and finding it again to reorder is not clear. I see nowhere on the packaging the content mention of 41 l
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P
Rating: 1 out of 5
Order made with a supplement for discreet shipping (two euros more). But received without discreet packaging. Furthermore, after a complaint and request for a refund of this amount, nothing has been done to date. Commitments not respected. Not serious
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Response from Europe Incontinence
Hello, We are sorry to hear about your dissatisfaction which we fully understand. We are doing everything we can to ensure that this kind of incident does not happen again in the future. As for your refund, despite the delay, please know that we have not forgotten it and it will be processed as soon as possible. Our apologies for the inconvenience caused, although it is independent of our will. Best regards, Europe Incontinence
D
Rating: 3 out of 5
Delivery OK. However, I would like the capacity of the protection to be clearly stated on the site for each item. The drop system is worthless because each brand has its own scale and therefore nothing can be compared.
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J
Rating: 4 out of 5
Very good except for the packaging which is totally insufficient. The parcels arrive half open due to lack of sufficient tape. The discreet packaging option is not always discreet enough for my taste
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F
Rating: 3 out of 5
Packaging of the parcel not very discreet. Tena cardboard
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G
Rating: 4 out of 5
At the time of payment, my card was hacked twice
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S
Rating: 4 out of 5
fast and precise. only the packaging was a bit lacking.
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M
Rating: 4 out of 5
navigation, delivery and customer service excellent,
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C
Rating: 4 out of 5
I find the items suitable for my mother's incontinence issues and at democratic prices compared to other sales sites.
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M
Rating: 4 out of 5
Good service, too bad the prepaid credit card payment doesn't work.
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B
Rating: 4 out of 5
Deadlines are met and products at honest prices.
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V
Rating: 1 out of 5
Good site highly recommended to new customers. The only downside is the DELIVERY PEOPLE WHO DO NOT WANT TO GO UP TO YOUR FLOOR OR WHO NOTIFY THAT YOU HAVE RECEIVED YOUR PACKAGE WHEN THEY HAVE NOT DELIVERED IT AND ON TOP OF THAT SIGN IN YOUR PLACE TO HAVE A SO-CALLED PROOF EVEN THOUGH IT IS NOT YOUR SIGNATURE. Apart from that, the merchant is correct, the site is secure, but they should review with their carrier because it is them who do not do their job and some associate them with merchants who have nothing to do (BAD DELIVERY PERSON ESPECIALLY CHRONOPOST WITH WHOM I HAVE HAD A PROBLEM TO THIS DAY I AM STILL WAITING FOR MY PACKAGE)
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Response from Europe Incontinence
Hello, We are sorry to learn of your dissatisfaction which we fully understand. We are doing everything possible with the carrier to ensure that this kind of situation does not happen again in the future. Regarding your order, we have contacted the carrier to keep us informed of the situation. If your package is declared lost, we will resend your order or refund you according to your preference. Our sincere apologies for the inconvenience caused, although independent of our will. Best regards, Europe Incontinence
S
Rating: 4 out of 5
Never received promo code
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Response from Europe Incontinence
Hello, Thank you for your feedback. In the future, a loyalty system is planned to be implemented. Best regards, Europe Incontinence
P
Rating: 1 out of 5
Super long and no news about the delivery
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Response from Europe Incontinence
Hello, We are sorry to hear about your dissatisfaction. Your order was shipped the day after we received your payment. The carrier then encountered problems during delivery, which delayed it. In the meantime, it has been delivered to you. Best regards, Europe Incontinence
F
Rating: 3 out of 5
Delivery time quite long, sent in advertising box
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Response from Europe Incontinence
Hello, Thank you for your feedback. Rest assured that we are doing everything possible to improve the quality of our services, especially regarding order delivery. Best regards, Europe Incontinence
D
Rating: 3 out of 5
The chosen delivery location during the order was not respected causing inconvenience for the pickup. I believe it is not correct to change a choice made by the customer without any notice and without giving the customer the possibility to choose another pickup point that is convenient for him.
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E
Rating: 4 out of 5
They offer excellent service, the prices are the most competitive, delivery is usually very fast, it is a very reliable company, it would only need to incorporate more absorbent brands like NRU, REARZ, INCONTROL, KIDDO MEGA MAX, LFB, I hope they can incorporate these brands, I really like shopping on this website
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F
Rating: 4 out of 5
Depending on the transport company, the goods arrive within the delivery time or later. The order is sent directly.
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M
Rating: 4 out of 5
Good delivery a bit tricky
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C
Rating: 3 out of 5
Delivery with 10 days delay
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G
Rating: 4 out of 5
Order compliant and on time.
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P
Rating: 4 out of 5
delivery without delay
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M
Rating: 4 out of 5
Good
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C
Rating: 4 out of 5
A slight delay in delivery but everything went well.
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A
Rating: 4 out of 5
Hello, I have already ordered 2 times and both times I had to call your services because the package was not arriving. The only issue was the delivery both times.
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E
Rating: 4 out of 5
Your site is always top-notch. Maybe consider more delivery options.
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G
Rating: 4 out of 5
Appreciable prices. Delivery with Chronopost was good.
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N
Rating: 4 out of 5
Goed product prijs kwaliteit
M
Rating: 4 out of 5
Correct delivery time.
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B
Rating: 4 out of 5
Perfect delivery in Locker but a bit slow after all
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