English 
E
Rating: 4 out of 5
Always satisfied with the site, professional and responsive. However, a real lack of seriousness on the part of the delivery people.... Too bad
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Customer reviews of Europe Incontinence
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 2 971 published reviews
Summary of reviews
The online store excels in providing a wide selection of products at competitive prices, which customers frequently highlight as a major advantage. The ordering process is described as straightforward and efficient, allowing for quick transactions. Delivery times are consistently praised, with many noting that their orders arrived promptly within the communicated shipping windows, often faster than expected. Customers also appreciate the professionalism of the service, with prompt communication regarding order confirmations and shipping updates.
Reviews 1, 3 and 4 stars
Reset filtersJ
Rating: 4 out of 5
No problem with delivery and the order. However, I received false information telling me that the order had to be redone on a site resembling yours. Which I certainly did not do. So I almost got scammed! How can you avoid this kind of dishonesty? Is it possible? Best regards
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N
Rating: 3 out of 5
I am very satisfied with the shipments with which I have no problem, but I have needed customer service several times and there, their responses take several days with a tone bordering on insolence. I am a regular customer and I did not like that at all.
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C
Rating: 4 out of 5
Good service, quite fast but sometimes more or less long ...
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D
Rating: 4 out of 5
I am moderately satisfied with the information about the packages sent. For example, I received one package on Tuesday and another 3 days later without any indication that there was a second package on the way because there wasn't enough space in the first one.
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N
Rating: 4 out of 5
Fast delivery
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R
Rating: 4 out of 5
Hello, I have requested a Tena slip super XXL sample several times and have not received a response
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Response from Europe Incontinence
Hello Sir, Unfortunately, we currently do not have samples for this product. We have asked our 'Product' team to reorder so that we can send you one. In the future, could you please make your request in the 'Message about your order' box when placing your order on our site? Best regards, Europe Incontinence
F
Rating: 3 out of 5
Delivery quite slow
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Response from Europe Incontinence
Hello, Your order from Friday, September 6 at 12:26 PM was shipped from our warehouse the same day at 3:33 PM, about 3 hours after it. It was delivered to you on Wednesday, September 11 with a 1-day delay by DPD, the delivery time being 48 working hours. Best regards, Europe Incontinence
T
Rating: 4 out of 5
Unfortunately, there was no film.
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A
Rating: 3 out of 5
The company is responsible for the timely distribution of products; however, the hiring of the distribution company has exceeded a week for the second time, even though they have the product in their possession within a couple of days.
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Response from Europe Incontinence
Hello, We regret that InPost took longer than expected to deliver your order. We apologize for any inconvenience this may have caused you. Best regards, Europe Incontinence
A
Rating: 3 out of 5
the tape on the package needs to be better. so a minus, when you want discreet transmission. but otherwise it was fast shipping and easy payment through pay pal
Response from Europe Incontinence
Hello, We would like to thank you for your opinion and have passed on your comment to our logistics manager. Regards, Europe Incontinence
S
Rating: 4 out of 5
The total to reach to receive products without shipping costs is really too high in my opinion.
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H
Rating: 4 out of 5
good
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J
Rating: 3 out of 5
My experience was not precisely in the water. It served to contain and not damage the clothing. I tried it in the shower beforehand and my opinion is that it will hardly contain incontinence in the water under a swimsuit.
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Response from Europe Incontinence
Hello, Thank you for your opinion. Swimmates is a diaper intended for fecal incontinence. Is this the case? Best regards, Europe Incontinence
M
Rating: 4 out of 5
Everything was very good, from tracking to pickup. I don't give it a 10 because the delivery date was delayed a few days more than expected.
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Response from Europe Incontinence
Hello, We apologize for the slight delay. Best regards, Europe Incontinence
M
Rating: 4 out of 5
Perfect
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B
Rating: 4 out of 5
Clear
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A
Rating: 3 out of 5
Good in terms of prices but delivery time very very long, even really too long. According to the conditions, shipping in 24 hours, which is totally false!
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Response from Europe Incontinence
Hello Madam, 95% of orders are shipped within 24 hours. In June, however, we experienced a peak in activity that increased our delivery times, we apologize for that. Best regards, Europe Incontinence
N
Rating: 3 out of 5
I have not yet received my order, but the managers are not at the level of EUROPE INCONTINENCE: their DPD delivery service is below EVERYTHING, I have only had problems with them when they are in charge of a delivery.
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Response from Europe Incontinence
Hello, Thank you for your feedback. Please note that we offer other delivery methods: Chronopost, UPS, Colissimo, Mondial Relay, ... Best regards, Europe Incontinence
C
Rating: 4 out of 5
Hello. Nothing to say, the package was delivered quickly
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G
Rating: 3 out of 5
Great site for products and choice but service through BRT couriers in particular is terrible. On Friday, I think to save money they delivered 2 boxes packed together to pay less but the weight reached 35 kilos and no logistics center would pick it up. The previous shipment has yet to arrive and I am waiting for a refund. Not a positive judgment
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Response from Europe Incontinence
Hello, Thank you for your feedback. It is strange because the order in question (EU-34891) weighed only 13 kg in total. Are you sure it is the right one? If not, please let us know so we can check it together. Best regards, Europe Incontinence
E
Rating: 4 out of 5
Hello, super happy there was a delivery issue and you resolved the problem quite quickly. Thank you
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J
Rating: 4 out of 5
Small problem for me, it's the delivery. I am told that I will be delivered on such day, but it does not specify whether it's in the morning or afternoon, which forces me to always be at home.
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M
Rating: 4 out of 5
I am happy
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F
Rating: 4 out of 5
Fast shipping.
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P
Rating: 3 out of 5
Products are compliant but it took 8 days between the order and delivery, which is long. I had to buy some at the pharmacy for an emergency, even though it was indicated that products were available and deliverable within 24 hours.........far from reality and I am questioning a new order.
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A
Rating: 4 out of 5
The purchase is very easy to make, everything is very clear, until it comes to tracking, it is a bit chaotic and in the end you don't know who delivers it to you, I also don't like the waiting time which is usually between 8 days and 2 weeks if there are holidays in between, otherwise everything is correct, well packaged and quality.
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Response from Europe Incontinence
Hello, We have made some changes to our delivery partners. You will find new carriers like UPS and SEUR. Best regards, Europe Incontinence
T
Rating: 4 out of 5
Respects the delivery deadline
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F
Rating: 4 out of 5
late delivery
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J
Rating: 3 out of 5
Too bad you have to pay an extra for discreet packaging for this type of product!
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J
Rating: 4 out of 5
well nothing to say
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J
Rating: 1 out of 5
They didn't want to change the size of the pants
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Response from Europe Incontinence
Hello, Unfortunately, the law does not allow us to accept the return of this type of products, as they are hygiene products. We are very sorry. Sincerely, Europe Incontinence
S
Rating: 4 out of 5
fair prices but delivery a bit long
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M
Rating: 4 out of 5
Everything is fine
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P
Rating: 4 out of 5
Delivery in accordance and on time.
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P
Rating: 4 out of 5
Everything is fine, the only thing is that the price changed when placing the order and I didn't understand it. Very fast.
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H
Rating: 4 out of 5
Please do not ask after every order, it is annoying.
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T
Rating: 3 out of 5
The order took 2 weeks to arrive, the website said that shipments were made in 24 hours, I don't know the cause of the delay.
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H
Rating: 1 out of 5
Paid, received nothing. Service so far very poor.
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Response from Europe Incontinence
Dear, We are sorry to hear that you had a mixed experience with our service. Your package was delivered a few days later, can you confirm this? Best regards, Europe Incontinence
G
Rating: 4 out of 5
good product
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