Hello,
We are sorry to hear that you have not received your order.
It seems that the carrier has indeed encountered a problem with your package and that it is being returned to us.
As soon as we receive it, we can proceed with a reshipment or a refund according to your preference.
Please send us your request by email at "
[email protected]". We will respond as soon as possible.
We apologize for the inconvenience caused, although it is independent of our will.
Sincerely,
Europe Incontinence