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M
Rating: 5 out of 5
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Customer reviews of Europe Incontinence
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 2 971 published reviews
Summary of reviews
The online store excels in providing a wide selection of products at competitive prices, which customers frequently highlight as a major advantage. The ordering process is described as straightforward and efficient, allowing for quick transactions. Delivery times are consistently praised, with many noting that their orders arrived promptly within the communicated shipping windows, often faster than expected. Customers also appreciate the professionalism of the service, with prompt communication regarding order confirmations and shipping updates.
Reviews 1, 3 and 5 stars
Reset filtersP
Rating: 5 out of 5
Fast and efficient service
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F
Rating: 1 out of 5
During the last order, you did not provide delivery instructions, so the package was dropped off at a relay point and I had to manage to have it delivered, which incurred additional costs. I request financial compensation for this error.
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Response from Europe Incontinence
Hello Fatima,
We are following up on your message and, after verification, we see that you have already been in contact with our customer service regarding this matter.
We sincerely regret this situation, but we want to clarify that the delivery methods depend directly on the carriers: if no one is present at your home to receive the package, it is automatically dropped off at a partner relay point for security reasons and to avoid it being lost. Unfortunately, we do not have the ability to intervene in these automatic logistical procedures nor to cover the costs that arise from them.
We remain at your disposal for any other information regarding your upcoming orders.
Best regards,
Europe Incontinence
We are following up on your message and, after verification, we see that you have already been in contact with our customer service regarding this matter.
We sincerely regret this situation, but we want to clarify that the delivery methods depend directly on the carriers: if no one is present at your home to receive the package, it is automatically dropped off at a partner relay point for security reasons and to avoid it being lost. Unfortunately, we do not have the ability to intervene in these automatic logistical procedures nor to cover the costs that arise from them.
We remain at your disposal for any other information regarding your upcoming orders.
Best regards,
Europe Incontinence
H
Rating: 5 out of 5
perfect
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M
Rating: 5 out of 5
Fast, efficient, reliable site.
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G
Rating: 5 out of 5
The products meet my expectations. Discreet delivery. Very good
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R
Rating: 3 out of 5
I paid extra for discreet packaging and then received a box with huge letters saying Tena Maxi on it. That is not discreet at all. Very disappointing that I paid so much for that and it didn't happen.
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Response from Europe Incontinence
Hello,
Thank you very much for your feedback. Our sincere apologies for this inconvenience. It is indeed very disappointing that your package was not discreetly packaged, even though you paid extra for this service. This absolutely does not meet our quality standards.
We take your complaint very seriously and will forward this information directly to our logistics team to find out what went wrong.
Please do not hesitate to contact our customer service via email with your order number.
Best regards,
Europe Incontinence
Thank you very much for your feedback. Our sincere apologies for this inconvenience. It is indeed very disappointing that your package was not discreetly packaged, even though you paid extra for this service. This absolutely does not meet our quality standards.
We take your complaint very seriously and will forward this information directly to our logistics team to find out what went wrong.
Please do not hesitate to contact our customer service via email with your order number.
Best regards,
Europe Incontinence
M
Rating: 5 out of 5
Order received quickly
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R
Rating: 5 out of 5
Good prices and fast service.
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M
Rating: 5 out of 5
Good and fast, there is a lot of choice.
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V
Rating: 5 out of 5
always on top
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K
Rating: 5 out of 5
Very good, wide assortment and fast shipping, questions are also answered directly by email!
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M
Rating: 5 out of 5
VERY fast delivery. Thank you
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S
Rating: 5 out of 5
Everything perfect as described
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D
Rating: 5 out of 5
Hello no problem
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C
Rating: 5 out of 5
Very satisfied
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D
Rating: 5 out of 5
Very large selection of products at interesting prices. Respect for delivery times. Very serious company.
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M
Rating: 5 out of 5
great experience
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R
Rating: 5 out of 5
Great as usual
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S
Rating: 5 out of 5
Great supplier of many sorts of rectangular pads, plastic pants, all- in- one briefs. Basicly everything I need.
G
Rating: 5 out of 5
Always perfect
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S
Rating: 3 out of 5
The availability of goods did not match the announced delivery time. The delivery 10 days after the order instead of 5 days maximum caused us a lot of problems because my wife cannot do without the protections.
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Response from Europe Incontinence
Hello Sylvie and Pascal,
We thank you for your feedback and we sincerely apologize for this delivery delay as well as for the significant inconvenience it has caused your wife.
We are fully aware of the crucial importance of the availability and speed of delivery of our protections on a daily basis. A delay of 10 days instead of the maximum 5 days announced does not comply with the quality of service we wish to offer you. We will immediately check with our logistics team and our carrier to understand the origin of this malfunction and ensure that it does not happen again.
Our customer service remains at your complete disposal if you wish to contact us directly to discuss your case.
Best regards,
Europe Incontinence
We thank you for your feedback and we sincerely apologize for this delivery delay as well as for the significant inconvenience it has caused your wife.
We are fully aware of the crucial importance of the availability and speed of delivery of our protections on a daily basis. A delay of 10 days instead of the maximum 5 days announced does not comply with the quality of service we wish to offer you. We will immediately check with our logistics team and our carrier to understand the origin of this malfunction and ensure that it does not happen again.
Our customer service remains at your complete disposal if you wish to contact us directly to discuss your case.
Best regards,
Europe Incontinence
B
Rating: 5 out of 5
You are the best
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P
Rating: 5 out of 5
Transactions without any problems
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A
Rating: 5 out of 5
Perfect service, speed, punctuality +++
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B
Rating: 5 out of 5
Very good
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J
Rating: 5 out of 5
Good service or quick delivery at the delivery point.
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M
Rating: 5 out of 5
client for 3 years your good reputation is still appreciated thank you again
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C
Rating: 5 out of 5
fast shipping, good value for money, delivery by the carrier ok
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J
Rating: 5 out of 5
Perfect and quick, effective
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S
Rating: 5 out of 5
Impeccable
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C
Rating: 5 out of 5
always ok at Europe Incontinence for choice and fast shipping! I recommend!!
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C
Rating: 5 out of 5
Fast delivery
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M
Rating: 5 out of 5
Great service, fast delivery.
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P
Rating: 5 out of 5
Simple order. Fast and careful shipping.
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M
Rating: 5 out of 5
Perfect product. Arrived on time
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G
Rating: 5 out of 5
happy with the delivery speed, order as expected
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C
Rating: 5 out of 5
Very good
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J
Rating: 5 out of 5
Fast, good packaging. Thank you
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A
Rating: 5 out of 5
Still just as satisfied with the professional quality and delivery. Don't change anything.
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