English 
J
Rating: 4 out of 5
8
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Customer reviews of Europe Incontinence
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 2 970 published reviews
Summary of reviews
The online store excels in providing a wide selection of products at competitive prices, which customers frequently highlight as a major advantage. The ordering process is described as straightforward and efficient, allowing for quick transactions. Delivery times are consistently praised, with many noting that their orders arrived promptly within the communicated shipping windows, often faster than expected. Customers also appreciate the professionalism of the service, with prompt communication regarding order confirmations and shipping updates.
Reviews 1 and 4 stars
Reset filtersI
Rating: 4 out of 5
first everything was agreed and on time
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J
Rating: 4 out of 5
happy with a first order; I came back and still happy
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J
Rating: 4 out of 5
Very serious company, fast delivery. Very satisfied
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M
Rating: 4 out of 5
Good quality
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D
Rating: 1 out of 5
I am missing a set of razors and despite a complaint, I have not been compensated.
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Response from Europe Incontinence
Hello Sir,
We are sincerely sorry to learn that a product is missing from your order.
We invite you to contact our customer service again by email specifying the missing product as well as your order number. It is possible that your previous message unfortunately slipped through the cracks.
As soon as we receive your email, we will do what is necessary to verify your file and find a solution as soon as possible.
Best regards,
Europe Incontinence
We are sincerely sorry to learn that a product is missing from your order.
We invite you to contact our customer service again by email specifying the missing product as well as your order number. It is possible that your previous message unfortunately slipped through the cracks.
As soon as we receive your email, we will do what is necessary to verify your file and find a solution as soon as possible.
Best regards,
Europe Incontinence
P
Rating: 4 out of 5
Ordering via smartphone is quite difficult
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N
Rating: 4 out of 5
Everything was fine with my order, delivered quickly. Thank you.
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S
Rating: 1 out of 5
Satisfactory service nothing to report
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Response from Europe Incontinence
Hello Serge,
Thank you very much for your positive feedback! We are delighted to hear that you are satisfied with our service.
We look forward to assisting you again with your next order.
Best regards,
Europe Incontinence
Thank you very much for your positive feedback! We are delighted to hear that you are satisfied with our service.
We look forward to assisting you again with your next order.
Best regards,
Europe Incontinence
Y
Rating: 1 out of 5
Did not receive the same product as the previous order
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Response from Europe Incontinence
Hello Youssef,
Thank you for your feedback and we apologize for this inconvenience.
Please know that in case of any problem with your product, you can directly contact our after-sales service by email. Our team will be happy to quickly find a solution for you.
Looking forward to assisting you,
Best regards,
Europe Incontinence
Thank you for your feedback and we apologize for this inconvenience.
Please know that in case of any problem with your product, you can directly contact our after-sales service by email. Our team will be happy to quickly find a solution for you.
Looking forward to assisting you,
Best regards,
Europe Incontinence
D
Rating: 4 out of 5
Effective and fast
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I
Rating: 4 out of 5
went well, thank you for that
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F
Rating: 1 out of 5
During the last order, you did not provide delivery instructions, so the package was dropped off at a relay point and I had to manage to have it delivered, which incurred additional costs. I request financial compensation for this error.
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Response from Europe Incontinence
Hello Fatima,
We are following up on your message and, after verification, we see that you have already been in contact with our customer service regarding this matter.
We sincerely regret this situation, but we want to clarify that the delivery methods depend directly on the carriers: if no one is present at your home to receive the package, it is automatically dropped off at a partner relay point for security reasons and to avoid it being lost. Unfortunately, we do not have the ability to intervene in these automatic logistical procedures nor to cover the costs that arise from them.
We remain at your disposal for any other information regarding your upcoming orders.
Best regards,
Europe Incontinence
We are following up on your message and, after verification, we see that you have already been in contact with our customer service regarding this matter.
We sincerely regret this situation, but we want to clarify that the delivery methods depend directly on the carriers: if no one is present at your home to receive the package, it is automatically dropped off at a partner relay point for security reasons and to avoid it being lost. Unfortunately, we do not have the ability to intervene in these automatic logistical procedures nor to cover the costs that arise from them.
We remain at your disposal for any other information regarding your upcoming orders.
Best regards,
Europe Incontinence
P
Rating: 4 out of 5
Nothing to complain about. Deadline respected and package in good condition.
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M
Rating: 4 out of 5
It just took longer than indicated at the time of purchase. There was a failure in the payment reception system. I managed to resolve it by email.
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B
Rating: 4 out of 5
Okay
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J
Rating: 4 out of 5
Produts are perfect , transportation got only 4 stars. I got the tracking number but it showed allways thet the parcel is on its way, nothing else.
A
Rating: 1 out of 5
I made a mistake with my order, I requested an exchange, but I was told that I had to pay the return shipping costs. It was too expensive. So I kept my order which is of no use to me. And I found another site cheaper than yours for my new order.
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Response from Europe Incontinence
Hello Anne,
Thank you for taking the time to share your experience with us, even though we sincerely regret that it did not meet your expectations.
We completely understand your disappointment regarding the return fees. Although our current policy places these fees on the customer in case of an order error, we are aware that this can represent a significant cost and spoil the shopping experience.
Please know that we take your feedback very seriously. Your comments help us evolve our services, and we are actively working on improving our return solutions to make them simpler and more accessible in the future.
We are sorry to have lost you to a competitor, but we hope to have the opportunity to regain your trust on a future occasion.
Best regards,
Europe Incontinence
Thank you for taking the time to share your experience with us, even though we sincerely regret that it did not meet your expectations.
We completely understand your disappointment regarding the return fees. Although our current policy places these fees on the customer in case of an order error, we are aware that this can represent a significant cost and spoil the shopping experience.
Please know that we take your feedback very seriously. Your comments help us evolve our services, and we are actively working on improving our return solutions to make them simpler and more accessible in the future.
We are sorry to have lost you to a competitor, but we hope to have the opportunity to regain your trust on a future occasion.
Best regards,
Europe Incontinence
G
Rating: 4 out of 5
At first glance, Mondial Relay does not meet the delivery deadline estimated by you
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R
Rating: 4 out of 5
the black plastic packaging is not pleasant to remove.
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C
Rating: 4 out of 5
delivery a bit long
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S
Rating: 4 out of 5
for the first time, order received very late
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Response from Europe Incontinence
Hello Sylvain,
We sincerely apologize for this unusual delay. We are doing everything possible to ensure that this does not happen again and that your next experience is fully satisfactory.
Best regards,
Europe Incontinence
We sincerely apologize for this unusual delay. We are doing everything possible to ensure that this does not happen again and that your next experience is fully satisfactory.
Best regards,
Europe Incontinence
E
Rating: 1 out of 5
The description was not realistic
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Response from Europe Incontinence
Hello Elisabetta,
We pay great attention to the drafting of our technical sheets to ensure they describe our products in the most precise, transparent, and faithful manner possible.
If there has been any ambiguity, we invite you to contact us to understand what caused the problem.
Best regards,
Europe Incontinence
We pay great attention to the drafting of our technical sheets to ensure they describe our products in the most precise, transparent, and faithful manner possible.
If there has been any ambiguity, we invite you to contact us to understand what caused the problem.
Best regards,
Europe Incontinence
C
Rating: 4 out of 5
Speed and good product, but they are very expensive, they could lower the prices of these products, dependent people also have the right to go to the pool and beach.
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R
Rating: 4 out of 5
This review does not correspond to this delivery. Please excuse me.
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C
Rating: 1 out of 5
Delivery problem
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Response from Europe Incontinence
Hello Mrs. Felix,
Thank you for your feedback and we apologize for this inconvenience.
Unfortunately, this is a problem related to the carrier. This situation is independent of our will, and we are doing what is necessary on our side to see what happened.
For any other questions, please do not hesitate to contact our customer service by email.
Best regards,
Europe Incontinence
Thank you for your feedback and we apologize for this inconvenience.
Unfortunately, this is a problem related to the carrier. This situation is independent of our will, and we are doing what is necessary on our side to see what happened.
For any other questions, please do not hesitate to contact our customer service by email.
Best regards,
Europe Incontinence
A
Rating: 4 out of 5
The delivery is always to my satisfaction.
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E
Rating: 1 out of 5
The delivery person left the package behind the gate without presenting themselves at my 94-year-old mother's home.
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Response from Europe Incontinence
Hello Mrs. Delamotte,
Thank you for your feedback and we sincerely regret the way this delivery went.
Unfortunately, this is a problem related to the behavior of the carrier. This situation is completely independent of our will, and we are immediately taking the necessary steps with their services to report this incident so that it does not happen again. We completely understand your dissatisfaction with this lack of professionalism, especially regarding your mother's home.
For any other questions or if you need assistance, please do not hesitate to contact our customer service by email.
Best regards,
Europe Incontinence
Thank you for your feedback and we sincerely regret the way this delivery went.
Unfortunately, this is a problem related to the behavior of the carrier. This situation is completely independent of our will, and we are immediately taking the necessary steps with their services to report this incident so that it does not happen again. We completely understand your dissatisfaction with this lack of professionalism, especially regarding your mother's home.
For any other questions or if you need assistance, please do not hesitate to contact our customer service by email.
Best regards,
Europe Incontinence
I
Rating: 4 out of 5
went well
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S
Rating: 4 out of 5
Lacks a bit of speed and rarely has promo codes. I would say never.
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M
Rating: 4 out of 5
Very efficient! The courier did not deliver the package on time, I reported it and they immediately urged the courier!
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J
Rating: 4 out of 5
First and fast.
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F
Rating: 1 out of 5
It's been a while since I've been ordering from you but unfortunately the last 2 orders always arrive late and in addition separate deliveries. I am really disappointed.
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Response from Europe Incontinence
Hello Fatima,
Thank you for your loyalty and we sincerely apologize for this inconvenience.
To explain the situation, sometimes certain products are not all available in stock at the same time. In order not to block your entire order, we choose to ship the items as soon as they are ready, which can lead to separate deliveries or slightly longer delays.
We do our best to provide you with the best possible delivery.
Best regards,
Europe Incontinence
Thank you for your loyalty and we sincerely apologize for this inconvenience.
To explain the situation, sometimes certain products are not all available in stock at the same time. In order not to block your entire order, we choose to ship the items as soon as they are ready, which can lead to separate deliveries or slightly longer delays.
We do our best to provide you with the best possible delivery.
Best regards,
Europe Incontinence
M
Rating: 1 out of 5
The courier company Seur is very informal. It has happened to me several times that they say they will deliver on one day and do not do so until several days later, causing me distress about whether the diapers, which are essential for my mother, will arrive on time. They do not provide any explanation! Please, if you want to be a reliable company, stop sending with Seur
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Response from Europe Incontinence
Hello,
We apologize for this inconvenience. We understand the importance of these products for your mother and the distress that this delay can cause.
Rest assured that we take your comment very seriously and that we immediately pass on the information to review our collaboration with the carrier Seur.
Sincerely,
Europe Incontinence
We apologize for this inconvenience. We understand the importance of these products for your mother and the distress that this delay can cause.
Rest assured that we take your comment very seriously and that we immediately pass on the information to review our collaboration with the carrier Seur.
Sincerely,
Europe Incontinence
M
Rating: 4 out of 5
Bad
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H
Rating: 4 out of 5
Satisfied with the delivered products. It is regrettable to have to pay €2 for the package not to bear the name Europe Incontinence (too evocative when one aspires to discretion).
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E
Rating: 4 out of 5
The ordering and processing was problem-free. The only point of criticism is that you only see the correct product price at the end of the order in the shopping cart. This changed for me after I entered the delivery country. The positive aspect is that you are constantly informed about the progress of the order and delivery.
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A
Rating: 4 out of 5
Everything as expected, very good.
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P
Rating: 4 out of 5
Delivery on time. Only small downside, the boxes of the products were somewhat damaged. Fortunately, it was nothing fragile!...
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Response from Europe Incontinence
Hello Paulette,
Thank you for your feedback. We are happy that the delivery was on time and take note of your comment regarding the packaging.
Best regards,
Europe Incontinence
Thank you for your feedback. We are happy that the delivery was on time and take note of your comment regarding the packaging.
Best regards,
Europe Incontinence
S
Rating: 4 out of 5
Perfect
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