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I
Rating: 4 out of 5
first
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Customer reviews of Europe Incontinence
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 3 141 published reviews
Summary of reviews
Customers consistently highlight fast, reliable delivery and convenient fulfillment, with orders arriving on time and shipments processed quickly. They note specific strengths in product availability and accuracy, mentioning a wide selection, items matching descriptions, and products that meet their needs. The store also receives strong praise for service reliability and ease of ordering, including straightforward payments, professional packaging, and responsive, trustworthy support. Overall, the experience is described as seamless and dependable, with regular customers expressing continued trust and repeat purchases.
Reviews 1 and 4 stars
Reset filtersI
Rating: 4 out of 5
Satisfied
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M
Rating: 4 out of 5
Fast delivery, but a bit crushed package.
C
Rating: 4 out of 5
Delivery speed and compliant with the request. Just don't choose locker as the package is very large and tall. I couldn't get the box out, had to destroy it on site. The delivery person must have really forced it to fit in the locker.
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H
Rating: 1 out of 5
Reception too long and non-discreet packaging, which would be the minimum, especially since my order was delivered to a pickup point instead of the locker I had selected.
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Response from Europe Incontinence
Hello Hafida,
We apologize for these inconveniences, both regarding the delivery time and the choice of pickup point.
For the issue regarding discreet packaging, we invite you to contact our customer service by email, indicating your order number. We will then be able to verify the situation.
Regarding the delivery to a pickup point instead of the selected locker, this is unfortunately an issue related to the carrier, independent of our will.
We sincerely apologize for this experience and thank you for your understanding.
Best regards,
Europe Incontinence
We apologize for these inconveniences, both regarding the delivery time and the choice of pickup point.
For the issue regarding discreet packaging, we invite you to contact our customer service by email, indicating your order number. We will then be able to verify the situation.
Regarding the delivery to a pickup point instead of the selected locker, this is unfortunately an issue related to the carrier, independent of our will.
We sincerely apologize for this experience and thank you for your understanding.
Best regards,
Europe Incontinence
P
Rating: 4 out of 5
I ordered 1 pack of large panties to try on, they fit me well. I also took some size M panties, would you take back the unused packs? For the purchase of large panties, please thank you.
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M
Rating: 4 out of 5
This almost turned out to be a very bad experience because of a Chronopost delivery person, since I literally got my package "stolen" in the elevator by a neighbor because the delivery person was too lazy to deliver it to me in person even though I told him I was disabled AND that there was an elevator. But the neighbor didn't find the contents of the package to his liking, I found my package "opened" in the elevator some time later. We almost faced disaster because of Chronopost!
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A
Rating: 4 out of 5
It is very useful and comfortable
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P
Rating: 4 out of 5
Hello, I would like to know where my ordered pants are. I ordered and paid for them last Sunday, and it is taking a long time for them to be delivered. They are fine, I have placed and received an earlier order. I would like clarification on this order. Kind regards, Pauline Hylkema
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C
Rating: 4 out of 5
Competitive prices, serious service.
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S
Rating: 1 out of 5
Still no news about my package and no response from your customer service
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Response from Europe Incontinence
Hello,
We completely understand your frustration regarding this situation and we are sorry for the inconveniences encountered.
The issue with the relay point is unfortunately beyond our control, but we are doing our best with our carrier to ensure that your order reaches you as soon as possible.
We thank you for your patience and remain at your disposal if necessary.
Best regards,
Europe Incontinence
We completely understand your frustration regarding this situation and we are sorry for the inconveniences encountered.
The issue with the relay point is unfortunately beyond our control, but we are doing our best with our carrier to ensure that your order reaches you as soon as possible.
We thank you for your patience and remain at your disposal if necessary.
Best regards,
Europe Incontinence
M
Rating: 4 out of 5
It has been very good, I recommend it.
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A
Rating: 1 out of 5
Hello, You are very kind to inform me that my order has " FINALLY " arrived!! Likewise, you can be proud of your exceptional competence, my order, dated 22/07/2026, indeed took only 7 days to arrive... Bravo again for your efficiency!!! I can assure you that this is indeed the last time I order from a bunch of clowns!!! Bye!!!! ME
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Response from Europe Incontinence
Hello Mr. Martin,
We understand your dissatisfaction regarding the delay encountered for the delivery of your order and we are sincerely sorry for this experience.
After verification, your order was indeed prepared and shipped by our teams within the expected timeframes. The delay encountered during delivery is unfortunately related to the carrier's handling, an element independent of our will.
We sincerely regret the inconveniences caused and understand your frustration. Rest assured that we do our utmost to ensure quality service and that we remain attentive to our customers' feedback in order to constantly improve our handling.
We still hope to have the opportunity to regain your trust in the future.
Best regards,
Europe Incontinence
We understand your dissatisfaction regarding the delay encountered for the delivery of your order and we are sincerely sorry for this experience.
After verification, your order was indeed prepared and shipped by our teams within the expected timeframes. The delay encountered during delivery is unfortunately related to the carrier's handling, an element independent of our will.
We sincerely regret the inconveniences caused and understand your frustration. Rest assured that we do our utmost to ensure quality service and that we remain attentive to our customers' feedback in order to constantly improve our handling.
We still hope to have the opportunity to regain your trust in the future.
Best regards,
Europe Incontinence
A
Rating: 4 out of 5
A little bit big, but the sizes were there. Anyway, excellent quality diapers, sturdy and well made.
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T
Rating: 1 out of 5
Nothing to object to them. But the UPS courier did not make any delivery, merely dropping the package wherever it seemed fit to him and I had to go pick it up. Unacceptable.
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Response from Europe Incontinence
Good morning Mr. Parmigiani,
Thank you for your feedback. We are sorry to hear that the delivery did not go as planned. Unfortunately, this situation is beyond our control, as the courier is an external service provider that manages deliveries independently.
We will still forward your report to the courier so that situations like this do not happen again. Thank you for informing us.
Best regards,
Europe Incontinence
Thank you for your feedback. We are sorry to hear that the delivery did not go as planned. Unfortunately, this situation is beyond our control, as the courier is an external service provider that manages deliveries independently.
We will still forward your report to the courier so that situations like this do not happen again. Thank you for informing us.
Best regards,
Europe Incontinence
P
Rating: 1 out of 5
I received the order a month later and I no longer need it
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Response from Europe Incontinence
Hello Patricia,
We sincerely apologize for this exceptional delay in delivery. We completely understand that you no longer need your order after waiting a month.
We invite you to contact our customer service by email, indicating your order number. Our team is very responsive and will review the situation with you to offer a solution.
Best regards,
Europe Incontinence
We sincerely apologize for this exceptional delay in delivery. We completely understand that you no longer need your order after waiting a month.
We invite you to contact our customer service by email, indicating your order number. Our team is very responsive and will review the situation with you to offer a solution.
Best regards,
Europe Incontinence
H
Rating: 1 out of 5
I have not received an order
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Response from Europe Incontinence
Hello,
We are sorry to hear that you have not yet received your order. We invite you to contact our customer service by email mentioning your order number, so that we can precisely verify the situation and determine whether it is a delay in shipping, a delivery problem, or another difficulty.
Our team will then be able to carry out the necessary checks and provide you with an appropriate response.
Best regards,
Europe Incontinence
We are sorry to hear that you have not yet received your order. We invite you to contact our customer service by email mentioning your order number, so that we can precisely verify the situation and determine whether it is a delay in shipping, a delivery problem, or another difficulty.
Our team will then be able to carry out the necessary checks and provide you with an appropriate response.
Best regards,
Europe Incontinence
C
Rating: 1 out of 5
I have not received the order, it should have arrived a week ago, it has been 3 days in delivery and waiting
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Response from Europe Incontinence
Hello Carmen,
We apologize for this delay. It is likely a problem with the carrier.
We invite you to contact our customer service by email, indicating your order number. Our team is very responsive and will do everything necessary to check the situation with the carrier and provide you with a solution as soon as possible.
Best regards,
Europe Incontinence
We apologize for this delay. It is likely a problem with the carrier.
We invite you to contact our customer service by email, indicating your order number. Our team is very responsive and will do everything necessary to check the situation with the carrier and provide you with a solution as soon as possible.
Best regards,
Europe Incontinence
J
Rating: 4 out of 5
8
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I
Rating: 4 out of 5
first everything was agreed and on time
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J
Rating: 4 out of 5
happy with a first order; I came back and still happy
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J
Rating: 4 out of 5
Very serious company, fast delivery. Very satisfied
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M
Rating: 4 out of 5
Good quality
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D
Rating: 1 out of 5
I am missing a set of razors and despite a complaint, I have not been compensated.
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Response from Europe Incontinence
Hello Sir,
We are sincerely sorry to learn that a product is missing from your order.
We invite you to contact our customer service again by email specifying the missing product as well as your order number. It is possible that your previous message unfortunately slipped through the cracks.
As soon as we receive your email, we will do what is necessary to verify your file and find a solution as soon as possible.
Best regards,
Europe Incontinence
We are sincerely sorry to learn that a product is missing from your order.
We invite you to contact our customer service again by email specifying the missing product as well as your order number. It is possible that your previous message unfortunately slipped through the cracks.
As soon as we receive your email, we will do what is necessary to verify your file and find a solution as soon as possible.
Best regards,
Europe Incontinence
P
Rating: 4 out of 5
Ordering via smartphone is quite difficult
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N
Rating: 4 out of 5
Everything was fine with my order, delivered quickly. Thank you.
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S
Rating: 1 out of 5
Satisfactory service nothing to report
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Response from Europe Incontinence
Hello Serge,
Thank you very much for your positive feedback! We are delighted to hear that you are satisfied with our service.
We look forward to assisting you again with your next order.
Best regards,
Europe Incontinence
Thank you very much for your positive feedback! We are delighted to hear that you are satisfied with our service.
We look forward to assisting you again with your next order.
Best regards,
Europe Incontinence
Y
Rating: 1 out of 5
Did not receive the same product as the previous order
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Response from Europe Incontinence
Hello Youssef,
Thank you for your feedback and we apologize for this inconvenience.
Please know that in case of any problem with your product, you can directly contact our after-sales service by email. Our team will be happy to quickly find a solution for you.
Looking forward to assisting you,
Best regards,
Europe Incontinence
Thank you for your feedback and we apologize for this inconvenience.
Please know that in case of any problem with your product, you can directly contact our after-sales service by email. Our team will be happy to quickly find a solution for you.
Looking forward to assisting you,
Best regards,
Europe Incontinence
J
Rating: 1 out of 5
They sent my Molicare Mobile premium order inside a huge box of TENA Bed underpad of 140 units which, being so fragile and filled with plastics to complete it, arrived broken and with the packages of my purchase visible. I accepted the shipment because they did not appear damaged and it is the first time this has happened. I hope that in the future they will use appropriate boxes as they had done until now. I can send you a photograph showing the condition in which it was delivered to me.
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Response from Europe Incontinence
Good morning, madam:
In this case, you can contact our customer service by email, attaching a photograph of the package as you received it. Our team will then be able to review the situation and provide you with a response.
Of course, we will take your comment into account and inform our logistics team to pay special attention to the packaging of orders in the future.
We appreciate your comment and your understanding.
Best regards,
Europe Incontinence
In this case, you can contact our customer service by email, attaching a photograph of the package as you received it. Our team will then be able to review the situation and provide you with a response.
Of course, we will take your comment into account and inform our logistics team to pay special attention to the packaging of orders in the future.
We appreciate your comment and your understanding.
Best regards,
Europe Incontinence
D
Rating: 4 out of 5
Effective and fast
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I
Rating: 4 out of 5
went well, thank you for that
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J
Rating: 1 out of 5
I have not received the order and there is no response
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Response from Europe Incontinence
Good morning, sir:
Since that date, have you received any updates about your order?
If not, we invite you to contact our customer service by email, indicating your order number, so that we can find a solution quickly.
Our customer service team is very responsive and will do everything possible to assist you.
Best regards,
Europe Incontinence
Since that date, have you received any updates about your order?
If not, we invite you to contact our customer service by email, indicating your order number, so that we can find a solution quickly.
Our customer service team is very responsive and will do everything possible to assist you.
Best regards,
Europe Incontinence
F
Rating: 1 out of 5
During the last order, you did not provide delivery instructions, so the package was dropped off at a relay point and I had to manage to have it delivered, which incurred additional costs. I request financial compensation for this error.
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Response from Europe Incontinence
Hello Fatima,
We are following up on your message and, after verification, we see that you have already been in contact with our customer service regarding this matter.
We sincerely regret this situation, but we want to clarify that the delivery methods depend directly on the carriers: if no one is present at your home to receive the package, it is automatically dropped off at a partner relay point for security reasons and to avoid it being lost. Unfortunately, we do not have the ability to intervene in these automatic logistical procedures nor to cover the costs that arise from them.
We remain at your disposal for any other information regarding your upcoming orders.
Best regards,
Europe Incontinence
We are following up on your message and, after verification, we see that you have already been in contact with our customer service regarding this matter.
We sincerely regret this situation, but we want to clarify that the delivery methods depend directly on the carriers: if no one is present at your home to receive the package, it is automatically dropped off at a partner relay point for security reasons and to avoid it being lost. Unfortunately, we do not have the ability to intervene in these automatic logistical procedures nor to cover the costs that arise from them.
We remain at your disposal for any other information regarding your upcoming orders.
Best regards,
Europe Incontinence
P
Rating: 4 out of 5
Nothing to complain about. Deadline respected and package in good condition.
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M
Rating: 4 out of 5
It just took longer than indicated at the time of purchase. There was a failure in the payment reception system. I managed to resolve it by email.
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B
Rating: 4 out of 5
Okay
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J
Rating: 4 out of 5
Produts are perfect , transportation got only 4 stars. I got the tracking number but it showed allways thet the parcel is on its way, nothing else.
A
Rating: 1 out of 5
I made a mistake with my order, I requested an exchange, but I was told that I had to pay the return shipping costs. It was too expensive. So I kept my order which is of no use to me. And I found another site cheaper than yours for my new order.
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Response from Europe Incontinence
Hello Anne,
Thank you for taking the time to share your experience with us, even though we sincerely regret that it did not meet your expectations.
We completely understand your disappointment regarding the return fees. Although our current policy places these fees on the customer in case of an order error, we are aware that this can represent a significant cost and spoil the shopping experience.
Please know that we take your feedback very seriously. Your comments help us evolve our services, and we are actively working on improving our return solutions to make them simpler and more accessible in the future.
We are sorry to have lost you to a competitor, but we hope to have the opportunity to regain your trust on a future occasion.
Best regards,
Europe Incontinence
Thank you for taking the time to share your experience with us, even though we sincerely regret that it did not meet your expectations.
We completely understand your disappointment regarding the return fees. Although our current policy places these fees on the customer in case of an order error, we are aware that this can represent a significant cost and spoil the shopping experience.
Please know that we take your feedback very seriously. Your comments help us evolve our services, and we are actively working on improving our return solutions to make them simpler and more accessible in the future.
We are sorry to have lost you to a competitor, but we hope to have the opportunity to regain your trust on a future occasion.
Best regards,
Europe Incontinence
G
Rating: 4 out of 5
At first glance, Mondial Relay does not meet the delivery deadline estimated by you
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R
Rating: 4 out of 5
the black plastic packaging is not pleasant to remove.
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