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P
Rating: 4 out of 5
Everything went on time.
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Customer reviews of Europe Incontinence
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 2 971 published reviews
Summary of reviews
The online store excels in providing a wide selection of products at competitive prices, which customers frequently highlight as a major advantage. The ordering process is described as straightforward and efficient, allowing for quick transactions. Delivery times are consistently praised, with many noting that their orders arrived promptly within the communicated shipping windows, often faster than expected. Customers also appreciate the professionalism of the service, with prompt communication regarding order confirmations and shipping updates.
Reviews 1 and 4 stars
Reset filtersC
Rating: 4 out of 5
Discreet delivery, I will continue to use your services.
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S
Rating: 1 out of 5
We still waiting for the order which was placed on the 23.2.26
C
Rating: 1 out of 5
I paid extra for delivery to the house as my mother is 94, however the package was taken to a collection point. I then had to pay somebody to collect it. I requested a refund on the delivery charge but to date have not received anything. The goods were fine, what a shame the UPS is such a disaster… why would any company risk losing their reputation by using unreliable curriers!!
Response from Europe Incontinence
Dear Carolyn,
We are sorry to hear that UPS did not meet our quality standards. It is unfortunate that your delivery request was not fulfilled, and please know that we take this very seriously. We will be sure to escalate this issue directly to UPS.
Please also note that we offer other delivery options, such as DPD, for future reference.
Kind regards,
Your ColisPharma team
We are sorry to hear that UPS did not meet our quality standards. It is unfortunate that your delivery request was not fulfilled, and please know that we take this very seriously. We will be sure to escalate this issue directly to UPS.
Please also note that we offer other delivery options, such as DPD, for future reference.
Kind regards,
Your ColisPharma team
A
Rating: 4 out of 5
Satisfactory deadlines and prices but changing the delivery point requires me to travel for 30 minutes
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S
Rating: 4 out of 5
The carrier DPD transferred the package to Chronopost and no second delivery attempt at home. Email received 40 minutes before delivery!!!
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E
Rating: 4 out of 5
Almost perfect. Delivery times to be shortened if possible. Thank you in advance.
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D
Rating: 4 out of 5
A bit of a wait
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D
Rating: 4 out of 5
Accessible products, good value for money.
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G
Rating: 4 out of 5
Very good quality
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F
Rating: 1 out of 5
I am really disappointed with the last order, I found my packages thrown in front of the door in the street
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Response from Europe Incontinence
Hello,
We are sincerely sorry to learn that your order was left in front of your door. This is absolutely not the experience we wish to offer our customers. We will escalate this information to the carrier so that it does not happen again.
Thank you for your feedback, it helps us improve.
Best regards,
Europe Incontinence
We are sincerely sorry to learn that your order was left in front of your door. This is absolutely not the experience we wish to offer our customers. We will escalate this information to the carrier so that it does not happen again.
Thank you for your feedback, it helps us improve.
Best regards,
Europe Incontinence
C
Rating: 1 out of 5
The delivery was not made to the correct address, this has happened twice
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Response from Europe Incontinence
Hello,
We are sorry to learn that your order was not delivered to the initially chosen pickup point.
The carrier has informed us that a problem was encountered which caused the change of delivery location.
We are doing everything we can to ensure that this kind of situation does not happen again in the future.
Best regards,
Europe Incontinence
We are sorry to learn that your order was not delivered to the initially chosen pickup point.
The carrier has informed us that a problem was encountered which caused the change of delivery location.
We are doing everything we can to ensure that this kind of situation does not happen again in the future.
Best regards,
Europe Incontinence
M
Rating: 4 out of 5
Very interesting site but delivery longer than usual
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J
Rating: 4 out of 5
Really what the product describes
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C
Rating: 1 out of 5
Package never received, no solution found by Europe incontinence, 50€ lost.
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Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction, which we fully understand.
As explained by email, we have contacted the carrier and now need to wait for their response regarding the location of your order.
If your package is declared lost, we will proceed with a refund or a reshipment, according to your preference.
We apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence
We are sorry to hear about your dissatisfaction, which we fully understand.
As explained by email, we have contacted the carrier and now need to wait for their response regarding the location of your order.
If your package is declared lost, we will proceed with a refund or a reshipment, according to your preference.
We apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence
M
Rating: 4 out of 5
Fast delivery time
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J
Rating: 4 out of 5
product conforms very good price packaging carton a bit fragile
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M
Rating: 1 out of 5
I clarify that this is not a review of the seller EI, it is a criticism of the delivery method and the complications it causes. EI sells medical equipment, so it is assumed that some people who buy it may potentially be disabled, sick, etc. For me, the delivery was delayed for a week for more or less valid reasons, only to end up being delivered in another department. This is simply unacceptable on the part of the provider responsible for delivery for this type of product.
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Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to learn of your dissatisfaction, which we fully understand.
Your complaint will be forwarded to the carrier responsible for delivering your package. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
However, we are doing everything possible to ensure that this kind of situation does not happen again in the future.
We inform you that if you wish to reorder, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence
Thank you for your feedback, but we are sorry to learn of your dissatisfaction, which we fully understand.
Your complaint will be forwarded to the carrier responsible for delivering your package. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
However, we are doing everything possible to ensure that this kind of situation does not happen again in the future.
We inform you that if you wish to reorder, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence
J
Rating: 4 out of 5
The package was open in one of the sides, so the product could have fallen out. Luckily it didn’t so 4 stars
A
Rating: 4 out of 5
Seri
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M
Rating: 1 out of 5
I still haven't received my package since the order on December 26
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Response from Europe Incontinence
Hello,
We are sorry to hear that you have not received your order.
It seems that the carrier has indeed encountered a problem with your package and that it is being returned to us.
As soon as we receive it, we can proceed with a reshipment or a refund according to your preference.
Please send us your request by email at "[email protected]". We will respond as soon as possible.
We apologize for the inconvenience caused, although it is independent of our will.
Sincerely,
Europe Incontinence
We are sorry to hear that you have not received your order.
It seems that the carrier has indeed encountered a problem with your package and that it is being returned to us.
As soon as we receive it, we can proceed with a reshipment or a refund according to your preference.
Please send us your request by email at "[email protected]". We will respond as soon as possible.
We apologize for the inconvenience caused, although it is independent of our will.
Sincerely,
Europe Incontinence
R
Rating: 4 out of 5
I appreciated punctuality and
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O
Rating: 4 out of 5
understandable site
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L
Rating: 4 out of 5
Thank you
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V
Rating: 4 out of 5
My purchase is perfect but delivery is still a bit complicated
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M
Rating: 4 out of 5
Perfect diapers for my 13-year-old autistic son. Highly absorbent, perfect size. Too bad there isn't a loyalty program. I buy them every month for about 230€, a small gesture from time to time would be appreciated.
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M
Rating: 4 out of 5
Very well
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J
Rating: 4 out of 5
Order compliant
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G
Rating: 4 out of 5
Of very good quality
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J
Rating: 4 out of 5
Package received well this time. A loyalty program would be welcome.
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C
Rating: 1 out of 5
I still haven't received my package
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Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction, which we completely understand.
We have followed up with the carrier to find out more about your undelivered package. As soon as we receive a response from them, we will keep you informed.
If your package is declared lost, we will resend it or proceed with a refund as soon as possible.
We apologize for the inconvenience caused, although it is beyond our control.
Sincerely,
Europe Incontinence
We are sorry to hear about your dissatisfaction, which we completely understand.
We have followed up with the carrier to find out more about your undelivered package. As soon as we receive a response from them, we will keep you informed.
If your package is declared lost, we will resend it or proceed with a refund as soon as possible.
We apologize for the inconvenience caused, although it is beyond our control.
Sincerely,
Europe Incontinence
A
Rating: 1 out of 5
The carrier was not respected, and on top of that, I received the wrong item
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Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction.
In order to improve our services, could you please specify what the carrier did not respect?
Best regards,
Europe Incontinence
We are sorry to hear about your dissatisfaction.
In order to improve our services, could you please specify what the carrier did not respect?
Best regards,
Europe Incontinence
R
Rating: 4 out of 5
Good product
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C
Rating: 4 out of 5
Very good. Only the deadlines are sometimes slower than other times.
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K
Rating: 4 out of 5
4
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D
Rating: 4 out of 5
Quality products at affordable prices.
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F
Rating: 4 out of 5
On-time delivery
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L
Rating: 1 out of 5
I didn't receive it on time
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Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that this kind of situation does not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
We inform you that in the future, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is independent of our will.
Sincerely,
Europe Incontinence.
Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that this kind of situation does not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
We inform you that in the future, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is independent of our will.
Sincerely,
Europe Incontinence.
S
Rating: 4 out of 5
Order received quickly. Only downside: given the size of the package, it would have been preferable to indicate that delivery to a locker was not possible.
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C
Rating: 4 out of 5
very good product!
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