English 
M
Rating: 4 out of 5
Slow shipping.
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Customer reviews of Europe Incontinence
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 2 971 published reviews
Summary of reviews
The online store excels in providing a wide selection of products at competitive prices, which customers frequently highlight as a major advantage. The ordering process is described as straightforward and efficient, allowing for quick transactions. Delivery times are consistently praised, with many noting that their orders arrived promptly within the communicated shipping windows, often faster than expected. Customers also appreciate the professionalism of the service, with prompt communication regarding order confirmations and shipping updates.
Reviews 1 and 4 stars
Reset filtersG
Rating: 4 out of 5
Excellent quality
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M
Rating: 4 out of 5
Very good service
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D
Rating: 4 out of 5
R.A.S thank you
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R
Rating: 4 out of 5
I ordered twice, good experience, thank you
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S
Rating: 4 out of 5
Very good site and good products. The only problem is the very long delivery time, more than 7 days
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T
Rating: 1 out of 5
Customer service is terrible. My product was lost for 10 days without any information about its whereabouts. It was delivered to me in 2 weeks instead of 72 hours.
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Response from Europe Incontinence
Good morning,
We appreciate your feedback, but we regret your dissatisfaction, which we fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, hoping that such situations do not occur again in the future. Unfortunately, we have no control over the deliveries themselves, as it is an independent delivery service.
We inform you that, in the future, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is beyond our control.
Sincerely,
Europe Incontinence.
We appreciate your feedback, but we regret your dissatisfaction, which we fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, hoping that such situations do not occur again in the future. Unfortunately, we have no control over the deliveries themselves, as it is an independent delivery service.
We inform you that, in the future, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is beyond our control.
Sincerely,
Europe Incontinence.
A
Rating: 4 out of 5
Rather than stars, we would appreciate substantial discounts or freebies after a certain number of purchases. Best regards.
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G
Rating: 4 out of 5
The service is efficient especially for responding to and resolving a problem encountered by the customer.
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P
Rating: 1 out of 5
I do not understand why you changed the dimensions of the protection. It was much better before. Now, it is too late, I have to wait 2 to 3 months. My next order may not be with you. Very, very disappointed.
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Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction regarding the modifications to the products you ordered.
Your feedback will be forwarded to the manufacturer.
We offer a wide range of brands and product lines so that you can find the product that suits you best. We invite you to test them and give us your feedback.
We inform you that you can return unopened packages at your expense via the carrier of your choice to the following address:
MédiSphère
Rue de la Croix Limont, 8
5363 Emptinne
Belgium
Thank you also for placing the order form in the package. Once the merchandise is returned to our warehouse and restocked, the file will be transferred to accounting for a refund as soon as possible.
Best regards,
Europe Incontinence.
Thank you for your feedback, but we are sorry to hear about your dissatisfaction regarding the modifications to the products you ordered.
Your feedback will be forwarded to the manufacturer.
We offer a wide range of brands and product lines so that you can find the product that suits you best. We invite you to test them and give us your feedback.
We inform you that you can return unopened packages at your expense via the carrier of your choice to the following address:
MédiSphère
Rue de la Croix Limont, 8
5363 Emptinne
Belgium
Thank you also for placing the order form in the package. Once the merchandise is returned to our warehouse and restocked, the file will be transferred to accounting for a refund as soon as possible.
Best regards,
Europe Incontinence.
E
Rating: 4 out of 5
Cannot be delivered to locker which is a shame
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R
Rating: 4 out of 5
Received quickly. Good product, but the cotton absorbent support veil sometimes easily opens at the top on the seam. The adhesive strip is not very effective. But it's not better with competing brands, even the most well-known one.
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I
Rating: 4 out of 5
Exactly what I wanted. Delivery on time! I am a satisfied person
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G
Rating: 4 out of 5
Of excellent quality
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B
Rating: 1 out of 5
Delivered 10 days late first and last order !!
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Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.
Your complaint will be forwarded to the carrier responsible for delivering your package, in the hope that this kind of situation does not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
We inform you that in the future, you have the option to choose another carrier if you wish.
We sincerely apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence.
Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.
Your complaint will be forwarded to the carrier responsible for delivering your package, in the hope that this kind of situation does not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
We inform you that in the future, you have the option to choose another carrier if you wish.
We sincerely apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence.
J
Rating: 4 out of 5
very good, fast order and delivery. Thank you
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J
Rating: 4 out of 5
a little delay in the package,
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P
Rating: 4 out of 5
perfect
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M
Rating: 4 out of 5
Good service
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H
Rating: 4 out of 5
Communication is good and clear. The article is important to me. It expands my possibilities. Sending by post without delivery signature went wrong for me. Despite being home, the package was left in a place that other residents from the apartment complex took it.
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Response from Europe Incontinence
Hello,
Thank you for your valuable feedback.
Your complaint will be forwarded to the carrier responsible for the delivery of your package. Hopefully, such situations will not occur in the future. Unfortunately, we have no control over the delivery itself, as we are an independent delivery service.
We inform you that in the future you have the option to choose a different carrier if desired.
We apologize for the inconvenience, although this is beyond our control.
Best regards,
Europe Incontinence.
Thank you for your valuable feedback.
Your complaint will be forwarded to the carrier responsible for the delivery of your package. Hopefully, such situations will not occur in the future. Unfortunately, we have no control over the delivery itself, as we are an independent delivery service.
We inform you that in the future you have the option to choose a different carrier if desired.
We apologize for the inconvenience, although this is beyond our control.
Best regards,
Europe Incontinence.
Ó
Rating: 1 out of 5
The products are good, but the logistics of their third parties leaves much to be desired. I buy on 19/9/25 and receive on 29/9/25, estimated date 24/9/25 and maximum 25/9/25. This is not acceptable. Other users complain about the same thing, especially with In-post. They justify it with this company, which if it does not comply, as Europe Incontinence knows well, other users claim responsibilities. The user has deadlines, and their logistics management leaves much to be desired.
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Response from Europe Incontinence
Hello,
We regret your dissatisfaction and we completely understand it.
You placed your order on Friday the 19th. It was shipped on September 22, the next business day after your order.
This is a delay in delivery by Mondial Relay, the carrier you chose.
Your complaint will be forwarded to the carrier responsible for delivering your package, in the hope that such situations do not occur again in the future. Unfortunately, we have no control over deliveries, as we are an independent delivery service.
We inform you that in the future, you can choose another carrier if you wish.
We apologize for any inconvenience, although this is something beyond our control.
Sincerely,
Europe Incontinence.
We regret your dissatisfaction and we completely understand it.
You placed your order on Friday the 19th. It was shipped on September 22, the next business day after your order.
This is a delay in delivery by Mondial Relay, the carrier you chose.
Your complaint will be forwarded to the carrier responsible for delivering your package, in the hope that such situations do not occur again in the future. Unfortunately, we have no control over deliveries, as we are an independent delivery service.
We inform you that in the future, you can choose another carrier if you wish.
We apologize for any inconvenience, although this is something beyond our control.
Sincerely,
Europe Incontinence.
C
Rating: 4 out of 5
order delivered quickly.
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P
Rating: 4 out of 5
Fast delivery but packaging sometimes too bulky for a locker. Fortunately, the contents are soft...
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G
Rating: 4 out of 5
Very good quality
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M
Rating: 4 out of 5
Really a good product
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P
Rating: 4 out of 5
R A S
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L
Rating: 1 out of 5
I haven't received my package
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Response from Europe Incontinence
Hello,
According to the carrier's tracking, you were delivered on 15/09 at 1:26 PM. If you dispute this delivery, please contact us at the following email address: [email protected].
Thank you for your understanding,
Europe Incontinence.
According to the carrier's tracking, you were delivered on 15/09 at 1:26 PM. If you dispute this delivery, please contact us at the following email address: [email protected].
Thank you for your understanding,
Europe Incontinence.
S
Rating: 4 out of 5
Fast and compliant. However, the price is a bit high compensated by free delivery
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B
Rating: 1 out of 5
Deadlines not respected as usual
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Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction, which we fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that this kind of situation does not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
We inform you that in the future, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is independent of our will.
Sincerely,
Europe Incontinence.
We are sorry to hear about your dissatisfaction, which we fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that this kind of situation does not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
We inform you that in the future, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is independent of our will.
Sincerely,
Europe Incontinence.
C
Rating: 4 out of 5
Good price quality ratio
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E
Rating: 4 out of 5
-
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E
Rating: 1 out of 5
The delivery person dropped off the package at a distant relay - 17 euros in taxi fees to retrieve it
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Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction, which we completely understand.
Your complaint will be forwarded to the carrier responsible for delivering your package, in the hope that this kind of situation does not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
We inform you that in the future, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is independent of our will.
Sincerely,
Europe Incontinence.
We are sorry to hear about your dissatisfaction, which we completely understand.
Your complaint will be forwarded to the carrier responsible for delivering your package, in the hope that this kind of situation does not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
We inform you that in the future, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is independent of our will.
Sincerely,
Europe Incontinence.
A
Rating: 1 out of 5
The delivery of the products was not made to the home but directly to a relay point, which is not normal and this is not the first time. Chrono post is not doing the job.
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Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction, which we fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that this kind of situation does not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
We inform you that in the future, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is independent of our will.
Sincerely,
Europe Incontinence.
We are sorry to hear about your dissatisfaction, which we fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that this kind of situation does not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
We inform you that in the future, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is independent of our will.
Sincerely,
Europe Incontinence.
E
Rating: 1 out of 5
Product Bad. I won't order again.
Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear that you are dissatisfied with the quality of the products you ordered.
Could you please provide us with more details about the defects you found in the product?
We offer a wide range of brands and product lines so that you can find the product that suits you best. We invite you to try them out and give us your feedback.
Kind regards,
Europe Incontinence.
Thank you for your feedback, but we are sorry to hear that you are dissatisfied with the quality of the products you ordered.
Could you please provide us with more details about the defects you found in the product?
We offer a wide range of brands and product lines so that you can find the product that suits you best. We invite you to try them out and give us your feedback.
Kind regards,
Europe Incontinence.
B
Rating: 1 out of 5
They did not meet the delivery deadline nor did they give me any solution after writing to them several times
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Response from Europe Incontinence
Hello,
We regret your dissatisfaction and we completely understand it.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that this type of situation does not happen again in the future. Unfortunately, we have no control over deliveries, as we are an independent delivery service.
We inform you that, in the future, you can choose another carrier if you wish.
We apologize for the inconvenience, although this is beyond our control.
Sincerely,
Europe Incontinence.
We regret your dissatisfaction and we completely understand it.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that this type of situation does not happen again in the future. Unfortunately, we have no control over deliveries, as we are an independent delivery service.
We inform you that, in the future, you can choose another carrier if you wish.
We apologize for the inconvenience, although this is beyond our control.
Sincerely,
Europe Incontinence.
M
Rating: 4 out of 5
Ras
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S
Rating: 4 out of 5
Took longer than expected but has arrived
J
Rating: 1 out of 5
I have bought five packages on different occasions and I have not received any type of discount
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Response from Europe Incontinence
Dear customer,
Thank you for your email. We already offer very competitive and advantageous prices to our customers. Additionally, we offer you an additional 5% discount on our competitive prices if you buy by the box, as well as a 10% discount if you buy two boxes.
Our delivery policy also benefits you, as we offer delivery from a certain purchase amount.
Therefore, unfortunately, it is impossible for us to offer additional discounts if we want to maintain our current level of quality and, above all, to be able to offer free shipping of the goods.
However, we inform you that we are studying the possibility of implementing a loyalty system that will allow you to obtain some specific discounts in the future.
We hope you understand our position and we remain at your disposal for any additional information.
Sincerely,
Europe Incontinence.
Thank you for your email. We already offer very competitive and advantageous prices to our customers. Additionally, we offer you an additional 5% discount on our competitive prices if you buy by the box, as well as a 10% discount if you buy two boxes.
Our delivery policy also benefits you, as we offer delivery from a certain purchase amount.
Therefore, unfortunately, it is impossible for us to offer additional discounts if we want to maintain our current level of quality and, above all, to be able to offer free shipping of the goods.
However, we inform you that we are studying the possibility of implementing a loyalty system that will allow you to obtain some specific discounts in the future.
We hope you understand our position and we remain at your disposal for any additional information.
Sincerely,
Europe Incontinence.
L
Rating: 1 out of 5
No, I haven't even received my order
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Response from Europe Incontinence
Hello,
We are sorry to hear that you have not received your order.
Your package is indeed marked as delivered according to the carrier. An investigation has been launched and we are waiting for a response from the carrier. As soon as we hear back from them, we will keep you informed.
We apologize for the inconvenience caused, although it is beyond our control.
Best regards,
Europe Incontinence.
We are sorry to hear that you have not received your order.
Your package is indeed marked as delivered according to the carrier. An investigation has been launched and we are waiting for a response from the carrier. As soon as we hear back from them, we will keep you informed.
We apologize for the inconvenience caused, although it is beyond our control.
Best regards,
Europe Incontinence.
I
Rating: 1 out of 5
I have not received the order, and I don't even know if I will be refunded. The order was placed on 08/08/25 and today, 22/08/25, I still have neither order nor package. I do not recommend this store.
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Response from Europe Incontinence
Good morning,
We regret that you are not satisfied, we completely understand your dissatisfaction.
After investigating the matter, it seems that the transport company has lost your package.
Therefore, we will proceed with the refund of your order as soon as possible, as you have requested via email.
We ask you to forgive us for this inconvenience, which is beyond our control.
Sincerely,
Europe Incontinence.
We regret that you are not satisfied, we completely understand your dissatisfaction.
After investigating the matter, it seems that the transport company has lost your package.
Therefore, we will proceed with the refund of your order as soon as possible, as you have requested via email.
We ask you to forgive us for this inconvenience, which is beyond our control.
Sincerely,
Europe Incontinence.