Customers consistently highlight fast, reliable delivery and convenient fulfillment, with orders arriving on time and shipments processed quickly. They note specific strengths in product availability and accuracy, mentioning a wide selection, items matching descriptions, and products that meet their needs. The store also receives strong praise for service reliability and ease of ordering, including straightforward payments, professional packaging, and responsive, trustworthy support. Overall, the experience is described as seamless and dependable, with regular customers expressing continued trust and repeat purchases.
It cannot be that I pay for it to be delivered to my home and the transport company does whatever it wants, and I have to go to a pickup point to collect the package.
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Response from Europe Incontinence
Good morning,
We sincerely regret your dissatisfaction with the delivery.
The transport company informs us that an attempt was made to deliver without success. Therefore, it was forced to deposit your package at the nearest pickup point.
Sincerely,
Europe Incontinence.
D
Denis P.
Rating: 4 out of 5
following a purchase from 25/06/2025
How is it that I place orders of significant amounts and I don't even have the right to a welcome discount or an offer on the orders made? I'm not talking about the 10 or 12 packages purchased that entitle me to a 10% discount. Not even the shipping costs are waived when there is an offer for discreet package shipping =1€90. For loyal customers, there could be a commercial gesture.
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S
Seher O.
Rating: 4 out of 5
following a purchase from 22/06/2025
Good
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J
Jacques F.
Rating: 1 out of 5
following a purchase from 21/06/2025
Delivered on time
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Response from Europe Incontinence
Hello,
Could you provide us with more details about your comment? We are not sure we understand its meaning.
Best regards,
Europe Incontinence
P
Pablo M.
Rating: 4 out of 5
following a purchase from 19/06/2025
It fulfills what it promises, the shipping could be a bit faster and free
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B
Beatriz M.
Rating: 4 out of 5
following a purchase from 10/06/2025
The fastest shipments
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M
Marief D.
Rating: 4 out of 5
following a purchase from 18/06/2025
Very well
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F
Francisco G.
Rating: 4 out of 5
following a purchase from 09/06/2025
Fast and correct delivery
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Yvette V.
Rating: 4 out of 5
following a purchase from 16/06/2025
Aside from two package issues, I am satisfied
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G
Genevieve C.
Rating: 4 out of 5
following a purchase from 15/06/2025
Very good
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P
Pierre R.
Rating: 4 out of 5
Europe Incontinence: very good But big problem with delivery. Impossible to reach Europe Incontinence by phone, too bad.
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Y
Yves J.
Rating: 4 out of 5
Nothing to report
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M
Maryline P.
Rating: 4 out of 5
Very good service
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A
Adrienne D.
Rating: 4 out of 5
Fast delivery times
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A
Alain G.
Rating: 4 out of 5
2 packages received at 2 different locations!
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C
Celine A.
Rating: 4 out of 5
Fast delivery
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T
Tetiana T.
Rating: 4 out of 5
I would like the delivery to be faster.
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R
Regina R.
Rating: 4 out of 5
Everything went smoothly
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V
Vito F.
Rating: 4 out of 5
Vito. Thank you for your commitment to keeping costs down, but the shipping lowers your sales quality.
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S
Sandrine D.
Rating: 1 out of 5
never again, not serious at all
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Response from Europe Incontinence
Hello, In reviewing your complaint submitted by email, we note that you did not respond to our last email. It seems that the packages (the packaging) you received were slightly torn (probably during transport), but you did not specify whether the products themselves were damaged. If we had received this indication along with photos proving the damage to the protections, we could have proceeded with compensation. Since this is not the case, we could not follow up on this. Best regards, Europe Incontinence.
P
Pascaline M.
Rating: 4 out of 5
Very good service and careful shipping. Only small downside, the delivery delay, arrived at a time that was no longer convenient for me.
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F
Frederic C.
Rating: 4 out of 5
Well received
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M
Marief D.
Rating: 4 out of 5
++++
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S
Sandra C.
Rating: 4 out of 5
simple
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J
Jean G.
Rating: 4 out of 5
Prices increase with each order and no gesture is made for loyal customers.
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Ó
Óscar S.
Rating: 4 out of 5
Everything perfect. Quick management, and arrival of the product on the indicated dates.
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J
Johnny L.
Rating: 4 out of 5
the site offers very good items, but beware of the boxes, mine was very damaged and +1 day on the order delay
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P
Pietrzak G.
Rating: 4 out of 5
Easy ordering, quick delivery times, very nice pickup at the relay point
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J
J B E.
Rating: 4 out of 5
Good
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F
Franck C.
Rating: 4 out of 5
Slow delivery... Expect a week delay compared to next-day delivery on some other sites... But the prices are very interesting, it's worth the wait and organizing according to this delay.
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M
Maryline P.
Rating: 4 out of 5
Good follow-up
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D
Didier P.
Rating: 4 out of 5
Easy to place the order and product well received. Only downside: the delivery time does not match what is announced. Delivery scheduled for the 19th or 20th, effective on the 21st. Same imprecision during my two previous orders.
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J
Jeannine V.
Rating: 4 out of 5
I navigated without sinking, it's not ideal
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P
Philippe T.
Rating: 1 out of 5
Order made with a supplement for discreet shipping (two euros more). But received without discreet packaging. Furthermore, after a complaint and request for a refund of this amount, nothing has been done to date. Commitments not respected. Not serious
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Response from Europe Incontinence
Hello, We are sorry to hear about your dissatisfaction which we fully understand. We are doing everything we can to ensure that this kind of incident does not happen again in the future. As for your refund, despite the delay, please know that we have not forgotten it and it will be processed as soon as possible. Our apologies for the inconvenience caused, although it is independent of our will. Best regards, Europe Incontinence
J
Jean-François M.
Rating: 4 out of 5
Very good except for the packaging which is totally insufficient. The parcels arrive half open due to lack of sufficient tape. The discreet packaging option is not always discreet enough for my taste
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G
Gerard J.
Rating: 4 out of 5
At the time of payment, my card was hacked twice
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S
Silvia F.
Rating: 4 out of 5
fast and precise. only the packaging was a bit lacking.
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M
M. B.
Rating: 4 out of 5
navigation, delivery and customer service excellent,
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C
Catherine C.
Rating: 4 out of 5
I find the items suitable for my mother's incontinence issues and at democratic prices compared to other sales sites.
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M
Massimo T.
Rating: 4 out of 5
Good service, too bad the prepaid credit card payment doesn't work.
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