The online store excels in providing a wide selection of products at competitive prices, which customers frequently highlight as a major advantage. The ordering process is described as straightforward and efficient, allowing for quick transactions. Delivery times are consistently praised, with many noting that their orders arrived promptly within the communicated shipping windows, often faster than expected. Customers also appreciate the professionalism of the service, with prompt communication regarding order confirmations and shipping updates.
I am moderately satisfied with the information about the packages sent. For example, I received one package on Tuesday and another 3 days later without any indication that there was a second package on the way because there wasn't enough space in the first one.
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Nathalie G.
Rating: 4 out of 5
Fast delivery
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Robert M.
Rating: 4 out of 5
Hello, I have requested a Tena slip super XXL sample several times and have not received a response
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Response from Europe Incontinence
Hello Sir, Unfortunately, we currently do not have samples for this product. We have asked our 'Product' team to reorder so that we can send you one. In the future, could you please make your request in the 'Message about your order' box when placing your order on our site? Best regards, Europe Incontinence
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Thorsten J.
Rating: 4 out of 5
Unfortunately, there was no film.
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Silvano A.
Rating: 4 out of 5
The total to reach to receive products without shipping costs is really too high in my opinion.
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Hortense E.
Rating: 4 out of 5
good
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Maria Teresa B.
Rating: 4 out of 5
Everything was very good, from tracking to pickup. I don't give it a 10 because the delivery date was delayed a few days more than expected.
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Response from Europe Incontinence
Hello, We apologize for the slight delay. Best regards, Europe Incontinence
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Mercedes M.
Rating: 4 out of 5
Perfect
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Bjorn V.
Rating: 4 out of 5
Clear
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CLAUDE C.
Rating: 4 out of 5
Hello. Nothing to say, the package was delivered quickly
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Edilene C.
Rating: 4 out of 5
Hello, super happy there was a delivery issue and you resolved the problem quite quickly. Thank you
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Jean Pierre G.
Rating: 4 out of 5
Small problem for me, it's the delivery. I am told that I will be delivered on such day, but it does not specify whether it's in the morning or afternoon, which forces me to always be at home.
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Magali D.
Rating: 4 out of 5
I am happy
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francoise N.
Rating: 4 out of 5
Fast shipping.
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Alfonso C.
Rating: 4 out of 5
The purchase is very easy to make, everything is very clear, until it comes to tracking, it is a bit chaotic and in the end you don't know who delivers it to you, I also don't like the waiting time which is usually between 8 days and 2 weeks if there are holidays in between, otherwise everything is correct, well packaged and quality.
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Response from Europe Incontinence
Hello, We have made some changes to our delivery partners. You will find new carriers like UPS and SEUR. Best regards, Europe Incontinence
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Thierry C.
Rating: 4 out of 5
Respects the delivery deadline
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fabienne A.
Rating: 4 out of 5
late delivery
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jacques B.
Rating: 4 out of 5
well nothing to say
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Jaime Manuel P.
Rating: 1 out of 5
They didn't want to change the size of the pants
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Response from Europe Incontinence
Hello, Unfortunately, the law does not allow us to accept the return of this type of products, as they are hygiene products. We are very sorry. Sincerely, Europe Incontinence
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serge P.
Rating: 4 out of 5
fair prices but delivery a bit long
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Mauro A.
Rating: 4 out of 5
Everything is fine
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Philippe B.
Rating: 4 out of 5
Delivery in accordance and on time.
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Pilar B.
Rating: 4 out of 5
Everything is fine, the only thing is that the price changed when placing the order and I didn't understand it. Very fast.
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Hans-Peter J.
Rating: 4 out of 5
Please do not ask after every order, it is annoying.
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Hans V.
Rating: 1 out of 5
Paid, received nothing. Service so far very poor.
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Response from Europe Incontinence
Dear, We are sorry to hear that you had a mixed experience with our service. Your package was delivered a few days later, can you confirm this? Best regards, Europe Incontinence
G
guy M.
Rating: 4 out of 5
good product
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colette D.
Rating: 4 out of 5
No problem
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Konstantina E.
Rating: 4 out of 5
Good!
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Margarita A.
Rating: 1 out of 5
Very bad, no responsibility. Customer service absent... product not received for more than a month, no refunds.
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Response from Europe Incontinence
Hello, We are sorry to hear that you had a mixed experience with our services and we are doing everything on our side to ensure this does not happen again. Best regards, Your Europe Incontinence team
J
Jacques M.
Rating: 4 out of 5
Delivery a bit long for my personal taste
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Response from Europe Incontinence
Hello, We thank you for your feedback. Could you tell us a bit more about the desired delivery speed? Indeed, your order from Wednesday 10/01/2024 was delivered to you on Saturday 13/01/2024, which is 72 hours after it (including preparation and delivery). Best regards, Your Europe Incontinence team
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Giovanni C.
Rating: 4 out of 5
It was my first purchase and I did not encounter any problems, I have no other experiences but soon I will make another order with this company
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Elliot L.
Rating: 4 out of 5
Satisfaction with the merchant site. However, 2 orders and 2 delivery problems...
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Response from Europe Incontinence
Hello, Thank you for your feedback. Could you tell us more about the delivery problems encountered? Best regards, Your Europe Incontinence team
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Acheteur Vérifié
Rating: 1 out of 5
very bad, the order has still not been delivered while on December 12, 2023 the package has been reported in the sorting center for more news
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Response from Europe Incontinence
Hello, We sincerely apologize for the inconvenience caused, although it is independent of our will. Your package experienced a sorting problem with the carrier which caused it to be shipped to the wrong destination and thus this abnormally long delay. We are doing everything on our side with them to ensure this does not happen again in the future. Best regards, Your Europe Incontinence team
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Acheteur Vérifié
Rating: 4 out of 5
clear conditions: nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
Quality of purchased products is declining (diapers that tear).
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Response from Europe Incontinence
Hello, We are sorry to hear that. Could you contact us by email so that we can file a complaint with the manufacturer if necessary? Best regards, Your Europe Incontinence team
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Acheteur Vérifié
Rating: 1 out of 5
I bought MOMICATE protections supposedly 10 drops and that is absolutely not the case. I am really disappointed.
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Response from Europe Incontinence
Hello, Could you tell us more because the 10 drops ordered are indeed the 10 drops you received? Best regards, Your Europe Incontinence team
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Acheteur Vérifié
Rating: 4 out of 5
Very practical
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Acheteur Vérifié
Rating: 4 out of 5
The order arrived with a week delay but the quality of the product is top
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Response from Europe Incontinence
Hello, We are sorry for the delay known during the delivery of your order, we are doing everything possible to ensure this does not happen again and to meet our delivery deadlines. Best regards, Your Europe Incontinence team
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Acheteur Vérifié
Rating: 4 out of 5
well designed
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Comprador Verificado
Rating: 1 out of 5
Order placed on October 20, expected for the 28th. They attempted delivery on October 31, but I wasn't home. No notice or alternative delivery date. Contacted europe-incontinence to cancel the order and still no response.
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