English 
Français 
Español 
Portuguese 
Italiano 
Deutsch 
Nederlands 
M
Rating: 4 out of 5
Everything is fine
Translated reviews
Customer reviews of Europe Incontinence
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 3 141 published reviews
Summary of reviews
Customers consistently highlight fast, reliable delivery and convenient fulfillment, with orders arriving on time and shipments processed quickly. They note specific strengths in product availability and accuracy, mentioning a wide selection, items matching descriptions, and products that meet their needs. The store also receives strong praise for service reliability and ease of ordering, including straightforward payments, professional packaging, and responsive, trustworthy support. Overall, the experience is described as seamless and dependable, with regular customers expressing continued trust and repeat purchases.
Reviews 1 and 4 stars
Reset filtersP
Rating: 4 out of 5
Delivery in accordance and on time.
Translated reviews
P
Rating: 4 out of 5
Everything is fine, the only thing is that the price changed when placing the order and I didn't understand it. Very fast.
Translated reviews
H
Rating: 4 out of 5
Please do not ask after every order, it is annoying.
Translated reviews
H
Rating: 1 out of 5
Paid, received nothing. Service so far very poor.
Translated reviews
Response from Europe Incontinence
Dear, We are sorry to hear that you had a mixed experience with our service. Your package was delivered a few days later, can you confirm this? Best regards, Europe Incontinence
G
Rating: 4 out of 5
good product
Translated reviews
C
Rating: 4 out of 5
No problem
Translated reviews
K
Rating: 4 out of 5
Good!
Translated reviews
M
Rating: 1 out of 5
Very bad, no responsibility. Customer service absent... product not received for more than a month, no refunds.
Translated reviews
Response from Europe Incontinence
Hello, We are sorry to hear that you had a mixed experience with our services and we are doing everything on our side to ensure this does not happen again. Best regards, Your Europe Incontinence team
J
Rating: 4 out of 5
Delivery a bit long for my personal taste
Translated reviews
Response from Europe Incontinence
Hello, We thank you for your feedback. Could you tell us a bit more about the desired delivery speed? Indeed, your order from Wednesday 10/01/2024 was delivered to you on Saturday 13/01/2024, which is 72 hours after it (including preparation and delivery). Best regards, Your Europe Incontinence team
G
Rating: 4 out of 5
It was my first purchase and I did not encounter any problems, I have no other experiences but soon I will make another order with this company
Translated reviews
E
Rating: 4 out of 5
Satisfaction with the merchant site. However, 2 orders and 2 delivery problems...
Translated reviews
Response from Europe Incontinence
Hello, Thank you for your feedback. Could you tell us more about the delivery problems encountered? Best regards, Your Europe Incontinence team
A
Rating: 1 out of 5
very bad, the order has still not been delivered while on December 12, 2023 the package has been reported in the sorting center for more news
Translated reviews
Response from Europe Incontinence
Hello, We sincerely apologize for the inconvenience caused, although it is independent of our will. Your package experienced a sorting problem with the carrier which caused it to be shipped to the wrong destination and thus this abnormally long delay. We are doing everything on our side with them to ensure this does not happen again in the future. Best regards, Your Europe Incontinence team
A
Rating: 4 out of 5
clear conditions: nothing to report
Translated reviews
A
Rating: 4 out of 5
Quality of purchased products is declining (diapers that tear).
Translated reviews
Response from Europe Incontinence
Hello, We are sorry to hear that. Could you contact us by email so that we can file a complaint with the manufacturer if necessary? Best regards, Your Europe Incontinence team
A
Rating: 1 out of 5
I bought MOMICATE protections supposedly 10 drops and that is absolutely not the case. I am really disappointed.
Translated reviews
Response from Europe Incontinence
Hello, Could you tell us more because the 10 drops ordered are indeed the 10 drops you received? Best regards, Your Europe Incontinence team
A
Rating: 4 out of 5
Very practical
Translated reviews
A
Rating: 4 out of 5
The order arrived with a week delay but the quality of the product is top
Translated reviews
Response from Europe Incontinence
Hello, We are sorry for the delay known during the delivery of your order, we are doing everything possible to ensure this does not happen again and to meet our delivery deadlines. Best regards, Your Europe Incontinence team
A
Rating: 4 out of 5
well designed
Translated reviews
C
Rating: 1 out of 5
Order placed on October 20, expected for the 28th. They attempted delivery on October 31, but I wasn't home. No notice or alternative delivery date. Contacted europe-incontinence to cancel the order and still no response.
Translated reviews
A
Rating: 4 out of 5
Very complete online site, easy to find your item, fast delivery
Translated reviews
A
Rating: 4 out of 5
Product faithful to the order. Allow a few days before delivery. Serious site.
Translated reviews
A
Rating: 4 out of 5
hello now I have not found cheaper elsewhere let's be frank Have a good day
Translated reviews
A
Rating: 4 out of 5
Good prices, but long shipping times
Translated reviews
V
Rating: 4 out of 5
Good product, as described. Good to have a choice in shipping options. The shipping took a few days, but it comes from Belgium, so one must expect a longer shipping time.
Translated reviews
A
Rating: 4 out of 5
Regarding deliveries, there is no tracking unless requested. And deliveries are quite long compared to a few months ago.
Translated reviews
Response from Europe Incontinence
Hello, Could you tell us more because your order from Friday 13/10/2023 was prepared the following Monday (16/10/2023), which is the first working day, and delivered on Wednesday (that is 48 hours later)? You were also notified several times by email about the delivery of your package. Best regards, Your Europe Incontinence team
A
Rating: 4 out of 5
Good prices, however delivery is long (4-5 days after order)
Translated reviews
V
Rating: 4 out of 5
Delivery is reliable and usually fast
Translated reviews
A
Rating: 4 out of 5
Even if the product descriptions (especially the usage instructions) are not precise/complete enough, they are quickly identifiable on an ergonomic and pleasant site to browse. The purchased products (washable adult diapers) are of good quality, comfortable and effective in use... all arrived in an intact package and quickly. Perhaps a little less post-order email and tracking of packages to reduce the impact on the planet would be appreciated... or compensating for their use.
Translated reviews
V
Rating: 4 out of 5
Site is fairly easy to navigate.
A
Rating: 4 out of 5
Reasonable delivery time and package arrived in good condition.
Translated reviews
V
Rating: 4 out of 5
Your site is very informative. I found exactly what I was looking for right away. Thank you very much.
Translated reviews
A
Rating: 1 out of 5
Non-compliance with delivery time and delivery location. Incorrect information on the quantity of each package. Seen on the site 28 and in reality only 15 items per package.
Translated reviews
Response from Europe Incontinence
Hello, We are sorry for the problem encountered with your order and have taken all measures to ensure that this does not happen again in the future. Best regards, Your Europe Incontinence team
A
Rating: 1 out of 5
Low quality product. The return at my own expense does not justify the purchase. I'm sorry, but this is the reality.
Translated reviews
V
Rating: 4 out of 5
Website easy to order from, customer services excellent quick accurate responses. Delivery wasn’t great but the customer services were onto it straight away.
G
Rating: 4 out of 5
Fine. Clear website and fast delivery.
Translated reviews
A
Rating: 4 out of 5
Goods well packaged, delivery time a bit long
Translated reviews
A
Rating: 4 out of 5
Products conform to the order but delivery time is way too long.
Translated reviews
C
Rating: 4 out of 5
Good
Translated reviews
C
Rating: 4 out of 5
Good navigation on the website, the only downside is not tracking the shipment well. Arrived earlier than expected coming from abroad.
Translated reviews