The online store excels in providing a wide selection of products at competitive prices, which customers frequently highlight as a major advantage. The ordering process is described as straightforward and efficient, allowing for quick transactions. Delivery times are consistently praised, with many noting that their orders arrived promptly within the communicated shipping windows, often faster than expected. Customers also appreciate the professionalism of the service, with prompt communication regarding order confirmations and shipping updates.
I am missing a set of razors and despite a complaint, I have not been compensated.
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Response from Europe Incontinence
Hello Sir,
We are sincerely sorry to learn that a product is missing from your order.
We invite you to contact our customer service again by email specifying the missing product as well as your order number. It is possible that your previous message unfortunately slipped through the cracks.
As soon as we receive your email, we will do what is necessary to verify your file and find a solution as soon as possible.
Best regards,
Europe Incontinence
S
Serge M.
Rating: 1 out of 5
following a purchase from 27/06/2026
Satisfactory service nothing to report
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Response from Europe Incontinence
Hello Serge,
Thank you very much for your positive feedback! We are delighted to hear that you are satisfied with our service.
We look forward to assisting you again with your next order.
Best regards,
Europe Incontinence
Y
YOUSSEF M.
Rating: 1 out of 5
following a purchase from 17/06/2026
Did not receive the same product as the previous order
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Response from Europe Incontinence
Hello Youssef,
Thank you for your feedback and we apologize for this inconvenience.
Please know that in case of any problem with your product, you can directly contact our after-sales service by email. Our team will be happy to quickly find a solution for you.
Looking forward to assisting you,
Best regards,
Europe Incontinence
F
FATIMA B.
Rating: 1 out of 5
following a purchase from 10/06/2026
During the last order, you did not provide delivery instructions, so the package was dropped off at a relay point and I had to manage to have it delivered, which incurred additional costs. I request financial compensation for this error.
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Response from Europe Incontinence
Hello Fatima,
We are following up on your message and, after verification, we see that you have already been in contact with our customer service regarding this matter.
We sincerely regret this situation, but we want to clarify that the delivery methods depend directly on the carriers: if no one is present at your home to receive the package, it is automatically dropped off at a partner relay point for security reasons and to avoid it being lost. Unfortunately, we do not have the ability to intervene in these automatic logistical procedures nor to cover the costs that arise from them.
We remain at your disposal for any other information regarding your upcoming orders.
Best regards,
Europe Incontinence
A
ANNE C.
Rating: 1 out of 5
following a purchase from 03/06/2026
I made a mistake with my order, I requested an exchange, but I was told that I had to pay the return shipping costs. It was too expensive. So I kept my order which is of no use to me. And I found another site cheaper than yours for my new order.
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Response from Europe Incontinence
Hello Anne,
Thank you for taking the time to share your experience with us, even though we sincerely regret that it did not meet your expectations.
We completely understand your disappointment regarding the return fees. Although our current policy places these fees on the customer in case of an order error, we are aware that this can represent a significant cost and spoil the shopping experience.
Please know that we take your feedback very seriously. Your comments help us evolve our services, and we are actively working on improving our return solutions to make them simpler and more accessible in the future.
We are sorry to have lost you to a competitor, but we hope to have the opportunity to regain your trust on a future occasion.
Best regards,
Europe Incontinence
E
Elisabetta C.
Rating: 1 out of 5
following a purchase from 30/05/2026
The description was not realistic
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Response from Europe Incontinence
Hello Elisabetta,
We pay great attention to the drafting of our technical sheets to ensure they describe our products in the most precise, transparent, and faithful manner possible.
If there has been any ambiguity, we invite you to contact us to understand what caused the problem.
Best regards,
Europe Incontinence
C
Catherine F.
Rating: 1 out of 5
following a purchase from 26/04/2026
Delivery problem
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Response from Europe Incontinence
Hello Mrs. Felix,
Thank you for your feedback and we apologize for this inconvenience.
Unfortunately, this is a problem related to the carrier. This situation is independent of our will, and we are doing what is necessary on our side to see what happened.
For any other questions, please do not hesitate to contact our customer service by email.
Best regards,
Europe Incontinence
E
eliane D.
Rating: 1 out of 5
following a purchase from 19/05/2026
The delivery person left the package behind the gate without presenting themselves at my 94-year-old mother's home.
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Response from Europe Incontinence
Hello Mrs. Delamotte,
Thank you for your feedback and we sincerely regret the way this delivery went.
Unfortunately, this is a problem related to the behavior of the carrier. This situation is completely independent of our will, and we are immediately taking the necessary steps with their services to report this incident so that it does not happen again. We completely understand your dissatisfaction with this lack of professionalism, especially regarding your mother's home.
For any other questions or if you need assistance, please do not hesitate to contact our customer service by email.
Best regards,
Europe Incontinence
F
Fatima L.
Rating: 1 out of 5
following a purchase from 04/05/2026
It's been a while since I've been ordering from you but unfortunately the last 2 orders always arrive late and in addition separate deliveries. I am really disappointed.
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Response from Europe Incontinence
Hello Fatima,
Thank you for your loyalty and we sincerely apologize for this inconvenience.
To explain the situation, sometimes certain products are not all available in stock at the same time. In order not to block your entire order, we choose to ship the items as soon as they are ready, which can lead to separate deliveries or slightly longer delays.
We do our best to provide you with the best possible delivery.
Best regards,
Europe Incontinence
M
Mariola B.
Rating: 1 out of 5
following a purchase from 25/04/2026
The courier company Seur is very informal. It has happened to me several times that they say they will deliver on one day and do not do so until several days later, causing me distress about whether the diapers, which are essential for my mother, will arrive on time. They do not provide any explanation! Please, if you want to be a reliable company, stop sending with Seur
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Response from Europe Incontinence
Hello,
We apologize for this inconvenience. We understand the importance of these products for your mother and the distress that this delay can cause.
Rest assured that we take your comment very seriously and that we immediately pass on the information to review our collaboration with the carrier Seur.
Sincerely,
Europe Incontinence
S
Stella D.
Rating: 1 out of 5
following a purchase from 24/02/2026
We still waiting for the order which was placed on the 23.2.26
C
Carolyn A.
Rating: 1 out of 5
following a purchase from 21/02/2026
I paid extra for delivery to the house as my mother is 94, however the package was taken to a collection point. I then had to pay somebody to collect it. I requested a refund on the delivery charge but to date have not received anything. The goods were fine, what a shame the UPS is such a disaster… why would any company risk losing their reputation by using unreliable curriers!!
Response from Europe Incontinence
Dear Carolyn,
We are sorry to hear that UPS did not meet our quality standards. It is unfortunate that your delivery request was not fulfilled, and please know that we take this very seriously. We will be sure to escalate this issue directly to UPS.
Please also note that we offer other delivery options, such as DPD, for future reference.
Kind regards,
Your ColisPharma team
F
Fatima L.
Rating: 1 out of 5
following a purchase from 22/01/2026
I am really disappointed with the last order, I found my packages thrown in front of the door in the street
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Response from Europe Incontinence
Hello,
We are sincerely sorry to learn that your order was left in front of your door. This is absolutely not the experience we wish to offer our customers. We will escalate this information to the carrier so that it does not happen again.
Thank you for your feedback, it helps us improve.
Best regards,
Europe Incontinence
C
CATHERINE C.
Rating: 1 out of 5
following a purchase from 21/01/2026
The delivery was not made to the correct address, this has happened twice
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Response from Europe Incontinence
Hello,
We are sorry to learn that your order was not delivered to the initially chosen pickup point.
The carrier has informed us that a problem was encountered which caused the change of delivery location.
We are doing everything we can to ensure that this kind of situation does not happen again in the future.
Best regards,
Europe Incontinence
C
Cédric A.
Rating: 1 out of 5
following a purchase from 09/01/2026
Package never received, no solution found by Europe incontinence, 50€ lost.
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Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction, which we fully understand.
As explained by email, we have contacted the carrier and now need to wait for their response regarding the location of your order.
If your package is declared lost, we will proceed with a refund or a reshipment, according to your preference.
We apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence
M
Marcin B.
Rating: 1 out of 5
following a purchase from 01/01/2026
I clarify that this is not a review of the seller EI, it is a criticism of the delivery method and the complications it causes. EI sells medical equipment, so it is assumed that some people who buy it may potentially be disabled, sick, etc. For me, the delivery was delayed for a week for more or less valid reasons, only to end up being delivered in another department. This is simply unacceptable on the part of the provider responsible for delivery for this type of product.
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Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to learn of your dissatisfaction, which we fully understand.
Your complaint will be forwarded to the carrier responsible for delivering your package. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
However, we are doing everything possible to ensure that this kind of situation does not happen again in the future.
We inform you that if you wish to reorder, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence
M
Michelle L.
Rating: 1 out of 5
following a purchase from 26/12/2025
I still haven't received my package since the order on December 26
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Response from Europe Incontinence
Hello,
We are sorry to hear that you have not received your order.
It seems that the carrier has indeed encountered a problem with your package and that it is being returned to us.
As soon as we receive it, we can proceed with a reshipment or a refund according to your preference.
Please send us your request by email at "[email protected]". We will respond as soon as possible.
We apologize for the inconvenience caused, although it is independent of our will.
Sincerely,
Europe Incontinence
C
Clara C.
Rating: 1 out of 5
following a purchase from 25/11/2025
I still haven't received my package
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Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction, which we completely understand.
We have followed up with the carrier to find out more about your undelivered package. As soon as we receive a response from them, we will keep you informed.
If your package is declared lost, we will resend it or proceed with a refund as soon as possible.
We apologize for the inconvenience caused, although it is beyond our control.
Sincerely,
Europe Incontinence
A
Amar F.
Rating: 1 out of 5
following a purchase from 09/11/2025
The carrier was not respected, and on top of that, I received the wrong item
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Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction.
In order to improve our services, could you please specify what the carrier did not respect?
Best regards,
Europe Incontinence
L
Lacroix M.
Rating: 1 out of 5
following a purchase from 03/11/2025
I didn't receive it on time
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Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that this kind of situation does not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
We inform you that in the future, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is independent of our will.
Sincerely,
Europe Incontinence.
T
Tal M.
Rating: 1 out of 5
following a purchase from 07/10/2025
Customer service is terrible. My product was lost for 10 days without any information about its whereabouts. It was delivered to me in 2 weeks instead of 72 hours.
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Response from Europe Incontinence
Good morning,
We appreciate your feedback, but we regret your dissatisfaction, which we fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, hoping that such situations do not occur again in the future. Unfortunately, we have no control over the deliveries themselves, as it is an independent delivery service.
We inform you that, in the future, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is beyond our control.
Sincerely,
Europe Incontinence.
P
Patricia L.
Rating: 1 out of 5
following a purchase from 17/10/2025
I do not understand why you changed the dimensions of the protection. It was much better before. Now, it is too late, I have to wait 2 to 3 months. My next order may not be with you. Very, very disappointed.
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Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction regarding the modifications to the products you ordered.
Your feedback will be forwarded to the manufacturer.
We offer a wide range of brands and product lines so that you can find the product that suits you best. We invite you to test them and give us your feedback.
We inform you that you can return unopened packages at your expense via the carrier of your choice to the following address:
MédiSphère
Rue de la Croix Limont, 8
5363 Emptinne
Belgium
Thank you also for placing the order form in the package. Once the merchandise is returned to our warehouse and restocked, the file will be transferred to accounting for a refund as soon as possible.
Best regards,
Europe Incontinence.
B
BRIGITTE S.
Rating: 1 out of 5
following a purchase from 08/10/2025
Delivered 10 days late first and last order !!
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Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.
Your complaint will be forwarded to the carrier responsible for delivering your package, in the hope that this kind of situation does not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
We inform you that in the future, you have the option to choose another carrier if you wish.
We sincerely apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence.
Ó
Óscar S.
Rating: 1 out of 5
following a purchase from 19/09/2025
The products are good, but the logistics of their third parties leaves much to be desired. I buy on 19/9/25 and receive on 29/9/25, estimated date 24/9/25 and maximum 25/9/25. This is not acceptable. Other users complain about the same thing, especially with In-post. They justify it with this company, which if it does not comply, as Europe Incontinence knows well, other users claim responsibilities. The user has deadlines, and their logistics management leaves much to be desired.
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Response from Europe Incontinence
Hello,
We regret your dissatisfaction and we completely understand it.
You placed your order on Friday the 19th. It was shipped on September 22, the next business day after your order.
This is a delay in delivery by Mondial Relay, the carrier you chose.
Your complaint will be forwarded to the carrier responsible for delivering your package, in the hope that such situations do not occur again in the future. Unfortunately, we have no control over deliveries, as we are an independent delivery service.
We inform you that in the future, you can choose another carrier if you wish.
We apologize for any inconvenience, although this is something beyond our control.
Sincerely,
Europe Incontinence.
L
Lacroix M.
Rating: 1 out of 5
following a purchase from 10/09/2025
I haven't received my package
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Response from Europe Incontinence
Hello,
According to the carrier's tracking, you were delivered on 15/09 at 1:26 PM. If you dispute this delivery, please contact us at the following email address: [email protected].
Thank you for your understanding,
Europe Incontinence.
B
Béatrice M.
Rating: 1 out of 5
following a purchase from 03/09/2025
Deadlines not respected as usual
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Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction, which we fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that this kind of situation does not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
We inform you that in the future, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is independent of our will.
Sincerely,
Europe Incontinence.
E
Elisa H.
Rating: 1 out of 5
following a purchase from 01/09/2025
The delivery person dropped off the package at a distant relay - 17 euros in taxi fees to retrieve it
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Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction, which we completely understand.
Your complaint will be forwarded to the carrier responsible for delivering your package, in the hope that this kind of situation does not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
We inform you that in the future, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is independent of our will.
Sincerely,
Europe Incontinence.
A
Albertine A.
Rating: 1 out of 5
following a purchase from 29/08/2025
The delivery of the products was not made to the home but directly to a relay point, which is not normal and this is not the first time. Chrono post is not doing the job.
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Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction, which we fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that this kind of situation does not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
We inform you that in the future, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is independent of our will.
Sincerely,
Europe Incontinence.
E
Eira M.
Rating: 1 out of 5
following a purchase from 25/08/2025
Product Bad. I won't order again.
Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear that you are dissatisfied with the quality of the products you ordered.
Could you please provide us with more details about the defects you found in the product?
We offer a wide range of brands and product lines so that you can find the product that suits you best. We invite you to try them out and give us your feedback.
Kind regards,
Europe Incontinence.
B
Beatriz G.
Rating: 1 out of 5
following a purchase from 26/08/2025
They did not meet the delivery deadline nor did they give me any solution after writing to them several times
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Response from Europe Incontinence
Hello,
We regret your dissatisfaction and we completely understand it.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that this type of situation does not happen again in the future. Unfortunately, we have no control over deliveries, as we are an independent delivery service.
We inform you that, in the future, you can choose another carrier if you wish.
We apologize for the inconvenience, although this is beyond our control.
Sincerely,
Europe Incontinence.
J
Jose L.
Rating: 1 out of 5
following a purchase from 17/08/2025
I have bought five packages on different occasions and I have not received any type of discount
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Response from Europe Incontinence
Dear customer,
Thank you for your email. We already offer very competitive and advantageous prices to our customers. Additionally, we offer you an additional 5% discount on our competitive prices if you buy by the box, as well as a 10% discount if you buy two boxes.
Our delivery policy also benefits you, as we offer delivery from a certain purchase amount.
Therefore, unfortunately, it is impossible for us to offer additional discounts if we want to maintain our current level of quality and, above all, to be able to offer free shipping of the goods.
However, we inform you that we are studying the possibility of implementing a loyalty system that will allow you to obtain some specific discounts in the future.
We hope you understand our position and we remain at your disposal for any additional information.
Sincerely,
Europe Incontinence.
L
Lacroix M.
Rating: 1 out of 5
following a purchase from 14/08/2025
No, I haven't even received my order
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Response from Europe Incontinence
Hello,
We are sorry to hear that you have not received your order.
Your package is indeed marked as delivered according to the carrier. An investigation has been launched and we are waiting for a response from the carrier. As soon as we hear back from them, we will keep you informed.
We apologize for the inconvenience caused, although it is beyond our control.
Best regards,
Europe Incontinence.
I
Isabel A.
Rating: 1 out of 5
following a purchase from 08/08/2025
I have not received the order, and I don't even know if I will be refunded. The order was placed on 08/08/25 and today, 22/08/25, I still have neither order nor package. I do not recommend this store.
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Response from Europe Incontinence
Good morning,
We regret that you are not satisfied, we completely understand your dissatisfaction.
After investigating the matter, it seems that the transport company has lost your package.
Therefore, we will proceed with the refund of your order as soon as possible, as you have requested via email.
We ask you to forgive us for this inconvenience, which is beyond our control.
Sincerely,
Europe Incontinence.
P
PEDRO S.
Rating: 1 out of 5
following a purchase from 02/08/2025
I haven't received it
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Response from Europe Incontinence
Good morning,
We regret that you have not received your package.
It seems that your package has been returned to our facilities because, apparently, your delivery address was incomplete.
Could you please send a complaint to the following email address: [email protected]?
We will look for a solution to resend your package or proceed with your refund.
We apologize for the inconvenience caused, although it is beyond our control.
Sincerely,
Europe Incontinence.
M
MARIA INES S.
Rating: 1 out of 5
following a purchase from 24/07/2025
The product is good. The customer service in my case was terrible and the shipping was very slow. I am still waiting for them to respond to resolve my doubts.
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Response from Europe Incontinence
Good morning,
We are very sorry for your dissatisfaction, which we fully understand.
Our after-sales service responds to all inquiries received through the email address: [email protected].
Your complaint will be forwarded to UPS, responsible for the delivery of your package. Unfortunately, we have no control over the deliveries themselves, as this is an independent delivery service.
We inform you that you have the option to choose another carrier if you wish.
We apologise for the inconvenience caused, although it is beyond our control.
Sincerely,
Europe Incontinence
Y
Yamina A.
Rating: 1 out of 5
following a purchase from 28/07/2025
Not at all! We have ordered the parcel to be delivered at home but the delivery man has delivered it to a shop far away from my place, this is unacceptable as if I ordered this kind of products at home it is because I cannot walk and am on a wheelchair. The UPS service is deceitful and unprofessional. I will not definitely order again from you and I will certainly tell my friends not to.
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Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction, which we fully understand.
Your complaint will be forwarded to UPS, which is responsible for delivering your parcel. Unfortunately, we have no control over deliveries themselves, as this is an independent delivery service.
Please note that you have the option of choosing another carrier if you wish.
We apologise for the inconvenience caused, although it is beyond our control.
Kind regards,
Europe Incontinence
I
Ilaria A.
Rating: 1 out of 5
following a purchase from 17/07/2025
Delay in delivery
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Response from Europe Incontinence
Good morning,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.
Due to a high number of orders, we have accumulated some delays and we apologize for this.
We are doing everything possible to ensure that this type of inconvenience does not happen again in the future.
Best regards,
Europe Incontinence.
A
Antonia M.
Rating: 1 out of 5
following a purchase from 07/07/2025
Like baby ones
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Response from Europe Incontinence
Good morning,
Could you give us more details about your comment?
Sincerely,
Europe Incontinence
N
Noelia P.
Rating: 1 out of 5
following a purchase from 04/07/2025
They have completely neglected the delivery, the last estimated delivery date is set for 15 days after the established date.
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Response from Europe Incontinence
Good morning,
We sincerely regret your dissatisfaction, which we fully understand.
Due to the large number of orders, we have accumulated a small delay and we apologize for that.
We are doing everything possible to ensure that this type of incident does not happen again in the future.
Sincerely,
Europe Incontinence.
F
FLORENCE D.
Rating: 1 out of 5
following a purchase from 03/07/2025
GLS takes way too long to deliver in France while your company is extremely responsive. The pads smell too much like oil and it's unpleasant, maybe even dangerous for a disabled person who must always have one in their bed. They are very poorly thermally glued, so they tear when opened and many have to be thrown away. Can you please pass this information to the manufacturer?
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Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction.
We will forward your comments to the concerned companies.
Best regards,
Europe Incontinence.
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