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M
Rating: 5 out of 5
perfect for my 97-year-old mother. Thank you
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Customer reviews of Europe Incontinence
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 2 971 published reviews
Summary of reviews
The online store excels in providing a wide selection of products at competitive prices, which customers frequently highlight as a major advantage. The ordering process is described as straightforward and efficient, allowing for quick transactions. Delivery times are consistently praised, with many noting that their orders arrived promptly within the communicated shipping windows, often faster than expected. Customers also appreciate the professionalism of the service, with prompt communication regarding order confirmations and shipping updates.
Reviews 2, 3, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
Very good packaging and fast delivery
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R
Rating: 5 out of 5
Very fast
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T
Rating: 5 out of 5
Fast in deliveries and very precise. A bit expensive! Let's hope for a price adjustment downwards in the future.
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F
Rating: 5 out of 5
excellent
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G
Rating: 5 out of 5
Super service, very attractive prices, very fast shipping, what more could you ask for
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F
Rating: 5 out of 5
Perfect
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M
Rating: 5 out of 5
-
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P
Rating: 5 out of 5
Fast and efficient service
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H
Rating: 5 out of 5
perfect
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M
Rating: 5 out of 5
Fast, efficient, reliable site.
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G
Rating: 5 out of 5
The products meet my expectations. Discreet delivery. Very good
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R
Rating: 3 out of 5
I paid extra for discreet packaging and then received a box with huge letters saying Tena Maxi on it. That is not discreet at all. Very disappointing that I paid so much for that and it didn't happen.
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Response from Europe Incontinence
Hello,
Thank you very much for your feedback. Our sincere apologies for this inconvenience. It is indeed very disappointing that your package was not discreetly packaged, even though you paid extra for this service. This absolutely does not meet our quality standards.
We take your complaint very seriously and will forward this information directly to our logistics team to find out what went wrong.
Please do not hesitate to contact our customer service via email with your order number.
Best regards,
Europe Incontinence
Thank you very much for your feedback. Our sincere apologies for this inconvenience. It is indeed very disappointing that your package was not discreetly packaged, even though you paid extra for this service. This absolutely does not meet our quality standards.
We take your complaint very seriously and will forward this information directly to our logistics team to find out what went wrong.
Please do not hesitate to contact our customer service via email with your order number.
Best regards,
Europe Incontinence
M
Rating: 5 out of 5
Order received quickly
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R
Rating: 5 out of 5
Good prices and fast service.
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M
Rating: 5 out of 5
Good and fast, there is a lot of choice.
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A
Rating: 2 out of 5
I ordered with home delivery and they left it at a pickup point without notifying me and I couldn't access my package. I am waiting for them to resolve it
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Response from Europe Incontinence
Hello:
We sincerely apologize for this inconvenience, which is completely beyond our control.
In this situation, we invite you to contact our customer service, which will be happy to assist you and find a solution quickly.
Sincerely,
Europe Incontinence
We sincerely apologize for this inconvenience, which is completely beyond our control.
In this situation, we invite you to contact our customer service, which will be happy to assist you and find a solution quickly.
Sincerely,
Europe Incontinence
V
Rating: 5 out of 5
always on top
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K
Rating: 5 out of 5
Very good, wide assortment and fast shipping, questions are also answered directly by email!
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M
Rating: 5 out of 5
VERY fast delivery. Thank you
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S
Rating: 5 out of 5
Everything perfect as described
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D
Rating: 5 out of 5
Hello no problem
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M
Rating: 2 out of 5
order delivered in two parts with a 2-day interval
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Response from Europe Incontinence
Hello Michel,
We thank you for your feedback.
Indeed, when an item from your order is temporarily unavailable in our central stock, we prefer to proceed with a partial shipment. Our goal is to deliver the first products to you without delay, in order to best meet our deadlines, rather than blocking your entire order. The rest of your items are then shipped to you as soon as they are received, which explains this small interval of two days.
We hope that the products received give you complete satisfaction and we remain at your disposal for any questions.
Best regards,
Europe Incontinence
We thank you for your feedback.
Indeed, when an item from your order is temporarily unavailable in our central stock, we prefer to proceed with a partial shipment. Our goal is to deliver the first products to you without delay, in order to best meet our deadlines, rather than blocking your entire order. The rest of your items are then shipped to you as soon as they are received, which explains this small interval of two days.
We hope that the products received give you complete satisfaction and we remain at your disposal for any questions.
Best regards,
Europe Incontinence
C
Rating: 5 out of 5
Very satisfied
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D
Rating: 5 out of 5
Very large selection of products at interesting prices. Respect for delivery times. Very serious company.
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M
Rating: 5 out of 5
great experience
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R
Rating: 5 out of 5
Great as usual
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S
Rating: 5 out of 5
Great supplier of many sorts of rectangular pads, plastic pants, all- in- one briefs. Basicly everything I need.
P
Rating: 4 out of 5
Nothing to complain about. Deadline respected and package in good condition.
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G
Rating: 5 out of 5
Always perfect
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S
Rating: 3 out of 5
The availability of goods did not match the announced delivery time. The delivery 10 days after the order instead of 5 days maximum caused us a lot of problems because my wife cannot do without the protections.
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Response from Europe Incontinence
Hello Sylvie and Pascal,
We thank you for your feedback and we sincerely apologize for this delivery delay as well as for the significant inconvenience it has caused your wife.
We are fully aware of the crucial importance of the availability and speed of delivery of our protections on a daily basis. A delay of 10 days instead of the maximum 5 days announced does not comply with the quality of service we wish to offer you. We will immediately check with our logistics team and our carrier to understand the origin of this malfunction and ensure that it does not happen again.
Our customer service remains at your complete disposal if you wish to contact us directly to discuss your case.
Best regards,
Europe Incontinence
We thank you for your feedback and we sincerely apologize for this delivery delay as well as for the significant inconvenience it has caused your wife.
We are fully aware of the crucial importance of the availability and speed of delivery of our protections on a daily basis. A delay of 10 days instead of the maximum 5 days announced does not comply with the quality of service we wish to offer you. We will immediately check with our logistics team and our carrier to understand the origin of this malfunction and ensure that it does not happen again.
Our customer service remains at your complete disposal if you wish to contact us directly to discuss your case.
Best regards,
Europe Incontinence
B
Rating: 5 out of 5
You are the best
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P
Rating: 5 out of 5
Transactions without any problems
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M
Rating: 4 out of 5
It just took longer than indicated at the time of purchase. There was a failure in the payment reception system. I managed to resolve it by email.
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A
Rating: 5 out of 5
Perfect service, speed, punctuality +++
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B
Rating: 5 out of 5
Very good
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J
Rating: 5 out of 5
Good service or quick delivery at the delivery point.
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B
Rating: 4 out of 5
Okay
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M
Rating: 5 out of 5
client for 3 years your good reputation is still appreciated thank you again
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C
Rating: 5 out of 5
fast shipping, good value for money, delivery by the carrier ok
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