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D
Rating: 5 out of 5
Super fast as usual
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Customer reviews of Europe Incontinence
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 3 141 published reviews
Summary of reviews
Customers consistently highlight fast, reliable delivery and convenient fulfillment, with orders arriving on time and shipments processed quickly. They note specific strengths in product availability and accuracy, mentioning a wide selection, items matching descriptions, and products that meet their needs. The store also receives strong praise for service reliability and ease of ordering, including straightforward payments, professional packaging, and responsive, trustworthy support. Overall, the experience is described as seamless and dependable, with regular customers expressing continued trust and repeat purchases.
Reviews 2, 3, 4 and 5 stars
Reset filtersE
Rating: 5 out of 5
All good. The order went smoothly and the shipment was quick.
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A
Rating: 5 out of 5
order received on time
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A
Rating: 5 out of 5
Super fast shipping -
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E
Rating: 5 out of 5
Very responsive, very fast shipping, the packages are carefully packed... I have become a monthly customer for my daughter
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P
Rating: 5 out of 5
Excellent service.
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S
Rating: 5 out of 5
thank you for the service
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R
Rating: 5 out of 5
Perfect
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S
Rating: 5 out of 5
Well-made site for incontinence. There is a wide choice of brands.
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C
Rating: 4 out of 5
Competitive prices, serious service.
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D
Rating: 5 out of 5
RAS
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A
Rating: 5 out of 5
Perfect...!
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E
Rating: 3 out of 5
It's ok, no value added from other stores. I find tena ultima here cloth like only but no plastic one... Also you have to pay for discreet package and if you don't.. make sure you don't get it shipped where everyone can see your diapers and protections! So the store force you to pay for discretion. Aside from that, very fast treatment of orders and shipping, straight forward to search for products and order
Response from Europe Incontinence
Dear Sir,
Thank you for your review and for taking the time to share your experience with our services.
Regarding discreet packaging, this is offered as an optional service to provide an additional level of privacy for customers who wish to use it. The slightly higher price is due to the specific packaging and additional preparation required to ensure completely discreet delivery, particularly for incontinence products.
We nevertheless understand your comment and will take it into consideration as we continue to improve our services.
Thank you for your trust.
Kind regards,
Europe Incontinence
Thank you for your review and for taking the time to share your experience with our services.
Regarding discreet packaging, this is offered as an optional service to provide an additional level of privacy for customers who wish to use it. The slightly higher price is due to the specific packaging and additional preparation required to ensure completely discreet delivery, particularly for incontinence products.
We nevertheless understand your comment and will take it into consideration as we continue to improve our services.
Thank you for your trust.
Kind regards,
Europe Incontinence
S
Rating: 5 out of 5
Fast delivery. Serious company.
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E
Rating: 5 out of 5
The product arrived intact and with the requested discretion. The bucket is functional and the odors are quite contained.
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C
Rating: 5 out of 5
I thank this brand that satisfies me with every order. Complete changes Tena ultima fit that I wear all the time day and night. Thank you again for your seriousness and speed. See you very soon.
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M
Rating: 4 out of 5
It has been very good, I recommend it.
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S
Rating: 5 out of 5
It's been a few months since I ordered and it's always perfect
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J
Rating: 5 out of 5
everything is ok
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A
Rating: 5 out of 5
Despite a first delivery received partially (not due to the company but because it was too bulky for the pickup point), the Company quickly resolved the issue with a new shipment. Satisfied with the purchase and the customer service.
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G
Rating: 5 out of 5
On time. Delivered to the right place. Satisfied
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J
Rating: 5 out of 5
Delivery as expected and within the scheduled time
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R
Rating: 5 out of 5
Perfect as always
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A
Rating: 5 out of 5
In a word? Brilliant. Quick shipping and shipping prices that are reasonable. Products arrive perfectly on time and I'm happy. Thank you.
A
Rating: 5 out of 5
everything is correct and delighted with the product
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A
Rating: 4 out of 5
A little bit big, but the sizes were there. Anyway, excellent quality diapers, sturdy and well made.
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A
Rating: 3 out of 5
The choice of pickup points is not complete on your site. It only offers 24/7 lockers, whereas near my home there are plenty of shops that accept Mondial Relay. So obviously, 6 packs of diapers do not fit in the Locker. This delayed the delivery, and moreover, I was not even informed that there were difficulties with the delivery; if I hadn't been on the app, I would never have known that the package was stuck in Mont Marsan. In short, the Mondial Relay delivery system needs to be reviewed, it is not up to par on your site. On other shopping sites, they offer more pickup points and not just lockers. As for the protections, it's too early to give an opinion.
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Response from Europe Incontinence
Hello,
Thank you for taking the time to share your experience.
We are sorry for the difficulties encountered with the delivery. The choice of pickup points offered during the order depends directly on the information provided by Mondial Relay, and we understand your disappointment if only lockers were available while partner shops exist nearby.
We also regret the lack of information regarding the blockage of your package. We understand that this situation must have been frustrating, and we will pass on your feedback to improve the delivery experience.
We hope, however, that the protections will fully meet your expectations once you have had the opportunity to use them.
Best regards,
Europe Incontinence
Thank you for taking the time to share your experience.
We are sorry for the difficulties encountered with the delivery. The choice of pickup points offered during the order depends directly on the information provided by Mondial Relay, and we understand your disappointment if only lockers were available while partner shops exist nearby.
We also regret the lack of information regarding the blockage of your package. We understand that this situation must have been frustrating, and we will pass on your feedback to improve the delivery experience.
We hope, however, that the protections will fully meet your expectations once you have had the opportunity to use them.
Best regards,
Europe Incontinence
K
Rating: 5 out of 5
Excellent
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C
Rating: 5 out of 5
Order received on time and everything is correct. They have also been very diligent and have answered my questions.
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H
Rating: 5 out of 5
Thank you for customer service my orders shipping faster I am satisfied with my purchase of tools
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L
Rating: 5 out of 5
Fast, safe and informed at all times.
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B
Rating: 5 out of 5
Very nice produkt. very happy when using the produkt.
A
Rating: 5 out of 5
Perfect
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G
Rating: 3 out of 5
The delivery was not made to the right locker! Moreover, I received several emails indicating the arrival of my order in 2 different lockers and to make matters worse, the last email informing me of the delivery in the locker was false; I went to this locker but my package was not there. I picked it up at another locker. This is my last order with you. Best wishes.
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Response from Europe Incontinence
Hello Mr. Rabotin,
We are sincerely sorry for this bad delivery experience. We fully understand your dissatisfaction with the contradictory information received and the fact that your package was ultimately deposited in a different locker than the one announced.
Unfortunately, this type of error falls under the carrier's responsibility and we regret the inconvenience this has caused you. We apologize for this situation, even though it is beyond our control.
We are, however, relieved to learn that you were finally able to retrieve your order. We sincerely regret that this experience leads you to no longer order from us and hope to have the opportunity to regain your trust in the future.
Best regards,
Europe Incontinence
We are sincerely sorry for this bad delivery experience. We fully understand your dissatisfaction with the contradictory information received and the fact that your package was ultimately deposited in a different locker than the one announced.
Unfortunately, this type of error falls under the carrier's responsibility and we regret the inconvenience this has caused you. We apologize for this situation, even though it is beyond our control.
We are, however, relieved to learn that you were finally able to retrieve your order. We sincerely regret that this experience leads you to no longer order from us and hope to have the opportunity to regain your trust in the future.
Best regards,
Europe Incontinence
J
Rating: 5 out of 5
Great European company and great delivery.
P
Rating: 5 out of 5
VERY GOOD BUT NOT MANY DISCOUNTS FOR LARGE ORDERS
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S
Rating: 5 out of 5
Excellent product and seriousness in sales
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I
Rating: 5 out of 5
Ok
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S
Rating: 3 out of 5
The diaper Velcro doesn't hold well
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Response from Europe Incontinence
Hello,
Thank you for your feedback. We are sorry to hear that the Velcro on the diapers did not fully satisfy you. Your comment is valuable and will be taken into account to improve our products.
Best regards,
Europe Incontinence
Thank you for your feedback. We are sorry to hear that the Velcro on the diapers did not fully satisfy you. Your comment is valuable and will be taken into account to improve our products.
Best regards,
Europe Incontinence
B
Rating: 5 out of 5
Arrives everytime they state. The condition of the box is very secure and discret.