The online store excels in providing a wide selection of products at competitive prices, which customers frequently highlight as a major advantage. The ordering process is described as straightforward and efficient, allowing for quick transactions. Delivery times are consistently praised, with many noting that their orders arrived promptly within the communicated shipping windows, often faster than expected. Customers also appreciate the professionalism of the service, with prompt communication regarding order confirmations and shipping updates.
Little consideration for customers. It is advised not to have any issues with your order. If that is the case, do not count on the customer service to help you.
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Response from Europe Incontinence
Hello,
We are sincerely sorry to read your comment and regret that you feel this way. The satisfaction of our customers and the quality of our after-sales service are at the heart of our priorities.
We would like to understand exactly what happened and review your file in order to find a solution. Please do not hesitate to contact us directly by providing the information related to your order.
Best regards,
Europe Incontinence
J
johan B.
Rating: 4 out of 5
following a purchase from 11/07/2026
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Irene L.
Rating: 4 out of 5
following a purchase from 09/07/2026
first everything was agreed and on time
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JEANNINE V.
Rating: 4 out of 5
following a purchase from 07/07/2026
happy with a first order; I came back and still happy
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Massimo L.
Rating: 3 out of 5
following a purchase from 05/07/2026
Great prices but they use a really terrible courier
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Response from Europe Incontinence
Hello,
We are sorry to hear that your experience with the delivery was not satisfactory. We understand your disappointment and take your feedback seriously.
Best regards,
ColisPharma
J
JEAN PIERRE L.
Rating: 4 out of 5
following a purchase from 03/07/2026
Very serious company, fast delivery. Very satisfied
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Mame F.
Rating: 4 out of 5
following a purchase from 02/07/2026
Good quality
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Peter C.
Rating: 4 out of 5
following a purchase from 03/07/2026
Ordering via smartphone is quite difficult
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Nicole V.
Rating: 4 out of 5
following a purchase from 02/07/2026
Everything was fine with my order, delivered quickly. Thank you.
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JEAN C.
Rating: 3 out of 5
following a purchase from 29/06/2026
-
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Response from Europe Incontinence
Hello Jean,
Thank you for taking the time to rate us.
We look forward to serving you again.
Best regards,
Europe Incontinence
D
Dirk V.
Rating: 4 out of 5
following a purchase from 22/06/2026
Effective and fast
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Irene L.
Rating: 4 out of 5
following a purchase from 18/06/2026
went well, thank you for that
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R W.
Rating: 3 out of 5
following a purchase from 08/06/2026
I paid extra for discreet packaging and then received a box with huge letters saying Tena Maxi on it. That is not discreet at all. Very disappointing that I paid so much for that and it didn't happen.
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Response from Europe Incontinence
Hello,
Thank you very much for your feedback. Our sincere apologies for this inconvenience. It is indeed very disappointing that your package was not discreetly packaged, even though you paid extra for this service. This absolutely does not meet our quality standards.
We take your complaint very seriously and will forward this information directly to our logistics team to find out what went wrong.
Please do not hesitate to contact our customer service via email with your order number.
Best regards,
Europe Incontinence
A
ANTONIO T.
Rating: 2 out of 5
following a purchase from 11/06/2026
I ordered with home delivery and they left it at a pickup point without notifying me and I couldn't access my package. I am waiting for them to resolve it
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Response from Europe Incontinence
Hello:
We sincerely apologize for this inconvenience, which is completely beyond our control.
In this situation, we invite you to contact our customer service, which will be happy to assist you and find a solution quickly.
Sincerely,
Europe Incontinence
M
Michel D.
Rating: 2 out of 5
following a purchase from 11/06/2026
order delivered in two parts with a 2-day interval
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Response from Europe Incontinence
Hello Michel,
We thank you for your feedback.
Indeed, when an item from your order is temporarily unavailable in our central stock, we prefer to proceed with a partial shipment. Our goal is to deliver the first products to you without delay, in order to best meet our deadlines, rather than blocking your entire order. The rest of your items are then shipped to you as soon as they are received, which explains this small interval of two days.
We hope that the products received give you complete satisfaction and we remain at your disposal for any questions.
Best regards,
Europe Incontinence
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Paulette R.
Rating: 4 out of 5
following a purchase from 07/06/2026
Nothing to complain about. Deadline respected and package in good condition.
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Sylvie et Pascal G.
Rating: 3 out of 5
following a purchase from 01/06/2026
The availability of goods did not match the announced delivery time. The delivery 10 days after the order instead of 5 days maximum caused us a lot of problems because my wife cannot do without the protections.
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Response from Europe Incontinence
Hello Sylvie and Pascal,
We thank you for your feedback and we sincerely apologize for this delivery delay as well as for the significant inconvenience it has caused your wife.
We are fully aware of the crucial importance of the availability and speed of delivery of our protections on a daily basis. A delay of 10 days instead of the maximum 5 days announced does not comply with the quality of service we wish to offer you. We will immediately check with our logistics team and our carrier to understand the origin of this malfunction and ensure that it does not happen again.
Our customer service remains at your complete disposal if you wish to contact us directly to discuss your case.
Best regards,
Europe Incontinence
M
Maria Alice C.
Rating: 4 out of 5
following a purchase from 05/06/2026
It just took longer than indicated at the time of purchase. There was a failure in the payment reception system. I managed to resolve it by email.
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Bert N.
Rating: 4 out of 5
following a purchase from 07/06/2026
Okay
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Jyrki K.
Rating: 4 out of 5
following a purchase from 19/05/2026
Produts are perfect , transportation got only 4 stars. I got the tracking number but it showed allways thet the parcel is on its way, nothing else.
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Fernando O.
Rating: 3 out of 5
following a purchase from 01/06/2026
One week delayed. The bin looks week.
Response from Europe Incontinence
Hello Fernando,
Thank you for your feedback, and we sincerely apologize for the one-week delay. We also take note of your comment regarding the sturdiness of our products.
We remain at your disposal for any further questions.
Best regards,
Europe Incontinence
G
Guy L.
Rating: 4 out of 5
following a purchase from 01/06/2026
At first glance, Mondial Relay does not meet the delivery deadline estimated by you
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Reynelde V.
Rating: 4 out of 5
following a purchase from 01/06/2026
the black plastic packaging is not pleasant to remove.
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Catherine D.
Rating: 4 out of 5
following a purchase from 31/05/2026
delivery a bit long
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sylvain C.
Rating: 4 out of 5
following a purchase from 31/05/2026
for the first time, order received very late
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Response from Europe Incontinence
Hello Sylvain,
We sincerely apologize for this unusual delay. We are doing everything possible to ensure that this does not happen again and that your next experience is fully satisfactory.
Best regards,
Europe Incontinence
C
Carolina S.
Rating: 4 out of 5
following a purchase from 28/05/2026
Speed and good product, but they are very expensive, they could lower the prices of these products, dependent people also have the right to go to the pool and beach.
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roger B.
Rating: 4 out of 5
following a purchase from 25/05/2026
This review does not correspond to this delivery. Please excuse me.
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bruno G.
Rating: 2 out of 5
following a purchase from 25/05/2026
Big delivery problems
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Response from Europe Incontinence
Hello Mr. Gosselin,
Thank you for your feedback and we apologize for this inconvenience.
Unfortunately, this is a problem related to the carrier. This situation is independent of our will, and we are doing what is necessary on our side to see what happened.
For any other questions, please do not hesitate to contact our customer service by email.
Best regards,
Europe Incontinence
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MARIA DEL CARMEN F.
Rating: 3 out of 5
following a purchase from 24/05/2026
The product is good. The delivery was outside the time offered when placing the order. I don't know if they changed carriers or what happened.
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Response from Europe Incontinence
Hello Maria Del Carmen Ferreiro Planell,
Thank you for taking the time to share your opinion.
We are glad to know that the product is to your complete satisfaction. However, we regret that the delivery was delayed compared to the initially announced timeframe.
Rest assured that we place great importance on the punctuality of our shipments. We are reviewing what happened with our transport company to understand what may have caused this setback and to ensure it does not happen again.
We hope to have the pleasure of seeing you again soon on our website to provide you with a fully satisfactory experience.
Sincerely,
Europe Incontinence
A
Antonino M.
Rating: 4 out of 5
following a purchase from 17/05/2026
The delivery is always to my satisfaction.
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Irene L.
Rating: 4 out of 5
following a purchase from 16/05/2026
went well
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Foucauld L.
Rating: 2 out of 5
following a purchase from 18/05/2026
The package was sent to a different address than the one indicated in the email... informing me where to go to pick it up. It was by calling Mondial Relay that I learned the exact delivery site.
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Response from Europe Incontinence
Hello Mr. Lestienne,
Thank you for your feedback and we sincerely apologize for this inconvenience.
Unfortunately, this is a problem related to the carrier. This situation is completely independent of our will, and we are currently doing everything possible with Mondial Relay to understand what happened so that this does not happen again.
We are, however, relieved that you were able to locate your package. For any other questions or if you need further assistance, please do not hesitate to contact our customer service by email.
Best regards,
Europe Incontinence
S
Sophie C.
Rating: 4 out of 5
following a purchase from 04/05/2026
Lacks a bit of speed and rarely has promo codes. I would say never.
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Mario B.
Rating: 4 out of 5
following a purchase from 11/05/2026
Very efficient! The courier did not deliver the package on time, I reported it and they immediately urged the courier!
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JW T.
Rating: 4 out of 5
following a purchase from 05/05/2026
First and fast.
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Keith O.
Rating: 3 out of 5
following a purchase from 29/04/2026
I repeat ordered 6x items, and although I might have made an error in the exact item, the supplier did not intervene to query it. A non online shop would have, but where ai / computers are involved, the attention to detail is lacking. Also, the delivery company was less than helpful and delayed the delivery without informing either the supplier or the customer. From a pure online perspective, the process happened as expected, but from a business-customer perspective, the customer service is weak at best. There is a customer contact as an attempt to provide this, but without human interaction in order creation, errors will be made and not realized until delivery.
Response from Europe Incontinence
Hello,
Thank you for your feedback, and we completely understand your disappointment. It is true that computer systems cannot replace the human vigilance of a local shop when an error occurs in an order, and we are very sorry for this.
We have also noted your poor experience with the delivery company and will report this to our carrier.
Please be assured that our customer service is indeed run by real people! We invite you to contact us directly by email: our team is very quick to respond and will do everything possible to help you exchange or return the items that do not suit your needs.
Best regards,
Europe Incontinence
F
FRANCESCO M.
Rating: 2 out of 5
following a purchase from 22/04/2026
Product not similar to what was advertised. Lack of respect for delivery times.
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Response from Europe Incontinence
Good morning Mr. Moussuto,
We are sorry to learn that your order does not fully satisfy you, both regarding delivery times and product compliance.
In case of problems with an order, we recommend that you contact our customer service directly via email. It is the quickest way to receive personalized assistance and find a timely solution to your situation.
Our team is at your complete disposal to handle your request as quickly as possible.
Best regards,
Europe Incontinence
M
Maryline P.
Rating: 4 out of 5
following a purchase from 07/04/2026
Bad
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Froment S.
Rating: 3 out of 5
following a purchase from 05/04/2026
Average absorption
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Response from Europe Incontinence
Hello Sébastien,
Thank you for your feedback and your 3-star rating.
We take your opinion regarding the average absorption of the product into account.
Best regards,
Europe Incontinence
H
Henri G.
Rating: 4 out of 5
following a purchase from 02/04/2026
Satisfied with the delivered products. It is regrettable to have to pay €2 for the package not to bear the name Europe Incontinence (too evocative when one aspires to discretion).
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