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I
Rating: 4 out of 5
first
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Customer reviews of Europe Incontinence
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 3 141 published reviews
Summary of reviews
Customers consistently highlight fast, reliable delivery and convenient fulfillment, with orders arriving on time and shipments processed quickly. They note specific strengths in product availability and accuracy, mentioning a wide selection, items matching descriptions, and products that meet their needs. The store also receives strong praise for service reliability and ease of ordering, including straightforward payments, professional packaging, and responsive, trustworthy support. Overall, the experience is described as seamless and dependable, with regular customers expressing continued trust and repeat purchases.
Reviews 2, 3 and 4 stars
Reset filtersI
Rating: 4 out of 5
Satisfied
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M
Rating: 4 out of 5
Fast delivery, but a bit crushed package.
C
Rating: 4 out of 5
Delivery speed and compliant with the request. Just don't choose locker as the package is very large and tall. I couldn't get the box out, had to destroy it on site. The delivery person must have really forced it to fit in the locker.
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L
Rating: 3 out of 5
Product ok but very slow shipping
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Response from Europe Incontinence
Hello Laia,
Thank you for your comment. We are glad to know that you liked the product. We apologize that the delivery took longer than expected.
Thank you for your patience and understanding.
Best regards,
Europe Incontinence
Thank you for your comment. We are glad to know that you liked the product. We apologize that the delivery took longer than expected.
Thank you for your patience and understanding.
Best regards,
Europe Incontinence
R
Rating: 3 out of 5
The price increase is significant, it's really a shame because the product is good. Next time before ordering again I will compare better with other sites.
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Response from Europe Incontinence
Hello Raphaël,
Thank you for your feedback and your honesty. We completely understand your comment regarding the price increase and are sorry that it may have disappointed you.
However, we are pleased that the product meets your satisfaction and hope to have the opportunity to see you again soon on our site.
Best regards,
Europe Incontinence
Thank you for your feedback and your honesty. We completely understand your comment regarding the price increase and are sorry that it may have disappointed you.
However, we are pleased that the product meets your satisfaction and hope to have the opportunity to see you again soon on our site.
Best regards,
Europe Incontinence
P
Rating: 4 out of 5
I ordered 1 pack of large panties to try on, they fit me well. I also took some size M panties, would you take back the unused packs? For the purchase of large panties, please thank you.
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M
Rating: 4 out of 5
This almost turned out to be a very bad experience because of a Chronopost delivery person, since I literally got my package "stolen" in the elevator by a neighbor because the delivery person was too lazy to deliver it to me in person even though I told him I was disabled AND that there was an elevator. But the neighbor didn't find the contents of the package to his liking, I found my package "opened" in the elevator some time later. We almost faced disaster because of Chronopost!
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A
Rating: 4 out of 5
It is very useful and comfortable
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R
Rating: 2 out of 5
A box was not wrapped in black foil, it was torn open and obviously needed to be re-glued, yet the box was so ripped that one could see from the outside what was packed. Packages were presumably discovered. Unfortunately, I have experienced this before.
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Response from Europe Incontinence
Good day Ralf,
we are sorry that your package arrived in this condition. Please contact our customer service via email and provide your order number so that we can check the situation and find a solution together.
We take your comment very seriously and will ensure to improve our service in the future.
Thank you for your feedback and your understanding.
Best regards
Europe Incontinence
we are sorry that your package arrived in this condition. Please contact our customer service via email and provide your order number so that we can check the situation and find a solution together.
We take your comment very seriously and will ensure to improve our service in the future.
Thank you for your feedback and your understanding.
Best regards
Europe Incontinence
P
Rating: 4 out of 5
Hello, I would like to know where my ordered pants are. I ordered and paid for them last Sunday, and it is taking a long time for them to be delivered. They are fine, I have placed and received an earlier order. I would like clarification on this order. Kind regards, Pauline Hylkema
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C
Rating: 4 out of 5
Competitive prices, serious service.
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E
Rating: 3 out of 5
It's ok, no value added from other stores. I find tena ultima here cloth like only but no plastic one... Also you have to pay for discreet package and if you don't.. make sure you don't get it shipped where everyone can see your diapers and protections! So the store force you to pay for discretion. Aside from that, very fast treatment of orders and shipping, straight forward to search for products and order
Response from Europe Incontinence
Dear Sir,
Thank you for your review and for taking the time to share your experience with our services.
Regarding discreet packaging, this is offered as an optional service to provide an additional level of privacy for customers who wish to use it. The slightly higher price is due to the specific packaging and additional preparation required to ensure completely discreet delivery, particularly for incontinence products.
We nevertheless understand your comment and will take it into consideration as we continue to improve our services.
Thank you for your trust.
Kind regards,
Europe Incontinence
Thank you for your review and for taking the time to share your experience with our services.
Regarding discreet packaging, this is offered as an optional service to provide an additional level of privacy for customers who wish to use it. The slightly higher price is due to the specific packaging and additional preparation required to ensure completely discreet delivery, particularly for incontinence products.
We nevertheless understand your comment and will take it into consideration as we continue to improve our services.
Thank you for your trust.
Kind regards,
Europe Incontinence
M
Rating: 4 out of 5
It has been very good, I recommend it.
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A
Rating: 4 out of 5
A little bit big, but the sizes were there. Anyway, excellent quality diapers, sturdy and well made.
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A
Rating: 3 out of 5
The choice of pickup points is not complete on your site. It only offers 24/7 lockers, whereas near my home there are plenty of shops that accept Mondial Relay. So obviously, 6 packs of diapers do not fit in the Locker. This delayed the delivery, and moreover, I was not even informed that there were difficulties with the delivery; if I hadn't been on the app, I would never have known that the package was stuck in Mont Marsan. In short, the Mondial Relay delivery system needs to be reviewed, it is not up to par on your site. On other shopping sites, they offer more pickup points and not just lockers. As for the protections, it's too early to give an opinion.
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Response from Europe Incontinence
Hello,
Thank you for taking the time to share your experience.
We are sorry for the difficulties encountered with the delivery. The choice of pickup points offered during the order depends directly on the information provided by Mondial Relay, and we understand your disappointment if only lockers were available while partner shops exist nearby.
We also regret the lack of information regarding the blockage of your package. We understand that this situation must have been frustrating, and we will pass on your feedback to improve the delivery experience.
We hope, however, that the protections will fully meet your expectations once you have had the opportunity to use them.
Best regards,
Europe Incontinence
Thank you for taking the time to share your experience.
We are sorry for the difficulties encountered with the delivery. The choice of pickup points offered during the order depends directly on the information provided by Mondial Relay, and we understand your disappointment if only lockers were available while partner shops exist nearby.
We also regret the lack of information regarding the blockage of your package. We understand that this situation must have been frustrating, and we will pass on your feedback to improve the delivery experience.
We hope, however, that the protections will fully meet your expectations once you have had the opportunity to use them.
Best regards,
Europe Incontinence
G
Rating: 3 out of 5
The delivery was not made to the right locker! Moreover, I received several emails indicating the arrival of my order in 2 different lockers and to make matters worse, the last email informing me of the delivery in the locker was false; I went to this locker but my package was not there. I picked it up at another locker. This is my last order with you. Best wishes.
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Response from Europe Incontinence
Hello Mr. Rabotin,
We are sincerely sorry for this bad delivery experience. We fully understand your dissatisfaction with the contradictory information received and the fact that your package was ultimately deposited in a different locker than the one announced.
Unfortunately, this type of error falls under the carrier's responsibility and we regret the inconvenience this has caused you. We apologize for this situation, even though it is beyond our control.
We are, however, relieved to learn that you were finally able to retrieve your order. We sincerely regret that this experience leads you to no longer order from us and hope to have the opportunity to regain your trust in the future.
Best regards,
Europe Incontinence
We are sincerely sorry for this bad delivery experience. We fully understand your dissatisfaction with the contradictory information received and the fact that your package was ultimately deposited in a different locker than the one announced.
Unfortunately, this type of error falls under the carrier's responsibility and we regret the inconvenience this has caused you. We apologize for this situation, even though it is beyond our control.
We are, however, relieved to learn that you were finally able to retrieve your order. We sincerely regret that this experience leads you to no longer order from us and hope to have the opportunity to regain your trust in the future.
Best regards,
Europe Incontinence
S
Rating: 3 out of 5
The diaper Velcro doesn't hold well
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Response from Europe Incontinence
Hello,
Thank you for your feedback. We are sorry to hear that the Velcro on the diapers did not fully satisfy you. Your comment is valuable and will be taken into account to improve our products.
Best regards,
Europe Incontinence
Thank you for your feedback. We are sorry to hear that the Velcro on the diapers did not fully satisfy you. Your comment is valuable and will be taken into account to improve our products.
Best regards,
Europe Incontinence
F
Rating: 2 out of 5
Little consideration for customers. It is advised not to have any issues with your order. If that is the case, do not count on the customer service to help you.
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Response from Europe Incontinence
Hello,
We are sincerely sorry to read your comment and regret that you feel this way. The satisfaction of our customers and the quality of our after-sales service are at the heart of our priorities.
We would like to understand exactly what happened and review your file in order to find a solution. Please do not hesitate to contact us directly by providing the information related to your order.
Best regards,
Europe Incontinence
We are sincerely sorry to read your comment and regret that you feel this way. The satisfaction of our customers and the quality of our after-sales service are at the heart of our priorities.
We would like to understand exactly what happened and review your file in order to find a solution. Please do not hesitate to contact us directly by providing the information related to your order.
Best regards,
Europe Incontinence
J
Rating: 4 out of 5
8
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I
Rating: 4 out of 5
first everything was agreed and on time
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J
Rating: 4 out of 5
happy with a first order; I came back and still happy
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M
Rating: 3 out of 5
Great prices but they use a really terrible courier
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Response from Europe Incontinence
Hello,
We are sorry to hear that your experience with the delivery was not satisfactory. We understand your disappointment and take your feedback seriously.
Best regards,
ColisPharma
We are sorry to hear that your experience with the delivery was not satisfactory. We understand your disappointment and take your feedback seriously.
Best regards,
ColisPharma
J
Rating: 4 out of 5
Very serious company, fast delivery. Very satisfied
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M
Rating: 4 out of 5
Good quality
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P
Rating: 4 out of 5
Ordering via smartphone is quite difficult
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N
Rating: 4 out of 5
Everything was fine with my order, delivered quickly. Thank you.
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J
Rating: 3 out of 5
-
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Response from Europe Incontinence
Hello Jean,
Thank you for taking the time to rate us.
We look forward to serving you again.
Best regards,
Europe Incontinence
Thank you for taking the time to rate us.
We look forward to serving you again.
Best regards,
Europe Incontinence
D
Rating: 4 out of 5
Effective and fast
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I
Rating: 4 out of 5
went well, thank you for that
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R
Rating: 3 out of 5
I paid extra for discreet packaging and then received a box with huge letters saying Tena Maxi on it. That is not discreet at all. Very disappointing that I paid so much for that and it didn't happen.
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Response from Europe Incontinence
Hello,
Thank you very much for your feedback. Our sincere apologies for this inconvenience. It is indeed very disappointing that your package was not discreetly packaged, even though you paid extra for this service. This absolutely does not meet our quality standards.
We take your complaint very seriously and will forward this information directly to our logistics team to find out what went wrong.
Please do not hesitate to contact our customer service via email with your order number.
Best regards,
Europe Incontinence
Thank you very much for your feedback. Our sincere apologies for this inconvenience. It is indeed very disappointing that your package was not discreetly packaged, even though you paid extra for this service. This absolutely does not meet our quality standards.
We take your complaint very seriously and will forward this information directly to our logistics team to find out what went wrong.
Please do not hesitate to contact our customer service via email with your order number.
Best regards,
Europe Incontinence
A
Rating: 2 out of 5
I ordered with home delivery and they left it at a pickup point without notifying me and I couldn't access my package. I am waiting for them to resolve it
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Response from Europe Incontinence
Hello:
We sincerely apologize for this inconvenience, which is completely beyond our control.
In this situation, we invite you to contact our customer service, which will be happy to assist you and find a solution quickly.
Sincerely,
Europe Incontinence
We sincerely apologize for this inconvenience, which is completely beyond our control.
In this situation, we invite you to contact our customer service, which will be happy to assist you and find a solution quickly.
Sincerely,
Europe Incontinence
M
Rating: 2 out of 5
order delivered in two parts with a 2-day interval
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Response from Europe Incontinence
Hello Michel,
We thank you for your feedback.
Indeed, when an item from your order is temporarily unavailable in our central stock, we prefer to proceed with a partial shipment. Our goal is to deliver the first products to you without delay, in order to best meet our deadlines, rather than blocking your entire order. The rest of your items are then shipped to you as soon as they are received, which explains this small interval of two days.
We hope that the products received give you complete satisfaction and we remain at your disposal for any questions.
Best regards,
Europe Incontinence
We thank you for your feedback.
Indeed, when an item from your order is temporarily unavailable in our central stock, we prefer to proceed with a partial shipment. Our goal is to deliver the first products to you without delay, in order to best meet our deadlines, rather than blocking your entire order. The rest of your items are then shipped to you as soon as they are received, which explains this small interval of two days.
We hope that the products received give you complete satisfaction and we remain at your disposal for any questions.
Best regards,
Europe Incontinence
P
Rating: 4 out of 5
Nothing to complain about. Deadline respected and package in good condition.
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S
Rating: 3 out of 5
The availability of goods did not match the announced delivery time. The delivery 10 days after the order instead of 5 days maximum caused us a lot of problems because my wife cannot do without the protections.
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Response from Europe Incontinence
Hello Sylvie and Pascal,
We thank you for your feedback and we sincerely apologize for this delivery delay as well as for the significant inconvenience it has caused your wife.
We are fully aware of the crucial importance of the availability and speed of delivery of our protections on a daily basis. A delay of 10 days instead of the maximum 5 days announced does not comply with the quality of service we wish to offer you. We will immediately check with our logistics team and our carrier to understand the origin of this malfunction and ensure that it does not happen again.
Our customer service remains at your complete disposal if you wish to contact us directly to discuss your case.
Best regards,
Europe Incontinence
We thank you for your feedback and we sincerely apologize for this delivery delay as well as for the significant inconvenience it has caused your wife.
We are fully aware of the crucial importance of the availability and speed of delivery of our protections on a daily basis. A delay of 10 days instead of the maximum 5 days announced does not comply with the quality of service we wish to offer you. We will immediately check with our logistics team and our carrier to understand the origin of this malfunction and ensure that it does not happen again.
Our customer service remains at your complete disposal if you wish to contact us directly to discuss your case.
Best regards,
Europe Incontinence
M
Rating: 4 out of 5
It just took longer than indicated at the time of purchase. There was a failure in the payment reception system. I managed to resolve it by email.
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B
Rating: 4 out of 5
Okay
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J
Rating: 4 out of 5
Produts are perfect , transportation got only 4 stars. I got the tracking number but it showed allways thet the parcel is on its way, nothing else.
F
Rating: 3 out of 5
One week delayed. The bin looks week.
Response from Europe Incontinence
Hello Fernando,
Thank you for your feedback, and we sincerely apologize for the one-week delay. We also take note of your comment regarding the sturdiness of our products.
We remain at your disposal for any further questions.
Best regards,
Europe Incontinence
Thank you for your feedback, and we sincerely apologize for the one-week delay. We also take note of your comment regarding the sturdiness of our products.
We remain at your disposal for any further questions.
Best regards,
Europe Incontinence
G
Rating: 4 out of 5
At first glance, Mondial Relay does not meet the delivery deadline estimated by you
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