The online store excels in providing a wide selection of products at competitive prices, which customers frequently highlight as a major advantage. The ordering process is described as straightforward and efficient, allowing for quick transactions. Delivery times are consistently praised, with many noting that their orders arrived promptly within the communicated shipping windows, often faster than expected. Customers also appreciate the professionalism of the service, with prompt communication regarding order confirmations and shipping updates.
Overall, I am happy with the Europe Incontinence site, I find what I need for my daughter there. However, on my last order, I was very disappointed with the shipping (paid), selection of the pickup point, the delivery did not happen on time (order from March 31, delivery expected by April 4 at the latest, on April 10 still nothing, no news on the tracking, on April 11 a message from the carrier to choose another pickup point, finally received on April 14) Delays far too long for this type of product and especially no information for almost the entire process.
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Response from Europe Incontinence
Hello Carine,
Thank you for your feedback. We are delighted that you find the products suitable for your needs on the site.
However, we are sorry for the delivery delay and the lack of information during the tracking. This is not the service we wish to offer and we understand your disappointment, especially for this type of product.
Your comment has been forwarded to improve the management of deliveries and the communication of carriers.
Best regards,
Europe Incontinence
E
Eckhard R.
Rating: 4 out of 5
following a purchase from 18/03/2026
The ordering and processing was problem-free. The only point of criticism is that you only see the correct product price at the end of the order in the shopping cart. This changed for me after I entered the delivery country. The positive aspect is that you are constantly informed about the progress of the order and delivery.
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Dora M.
Rating: 3 out of 5
following a purchase from 14/03/2026
my package was delivered to a neighbor who does not live in the same stairwell in the residence, and fortunately his wife informed my upstairs neighbor whom she knew. I could not go pick up the package, way too big too heavy. Fortunately a neighbor was able to transport it. Moreover, the box of the package arrived in very bad condition, torn.
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Response from Europe Incontinence
Hello Dora,
Thank you for your feedback. We are sorry for the inconveniences encountered during the delivery and take note of your comments regarding the packaging. We are doing our best to improve this point in the future.
Best regards,
Europe Incontinence
A
Alberto O.
Rating: 4 out of 5
following a purchase from 13/03/2026
Everything as expected, very good.
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Johnny S.
Rating: 3 out of 5
following a purchase from 08/03/2026
Products confirmed. However, the delivery method was changed without being notified (pickup point instead of locker).
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Response from Europe Incontinence
Hello Johnny,
Thank you for your feedback. We understand the inconvenience caused by the change in delivery method and will do our best to ensure that your future orders are sent as planned.
Best regards,
Europe Incontinence
P
Paulette R.
Rating: 4 out of 5
following a purchase from 06/03/2026
Delivery on time. Only small downside, the boxes of the products were somewhat damaged. Fortunately, it was nothing fragile!...
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Response from Europe Incontinence
Hello Paulette,
Thank you for your feedback. We are happy that the delivery was on time and take note of your comment regarding the packaging.
Best regards,
Europe Incontinence
S
Sorrentino A.
Rating: 4 out of 5
following a purchase from 01/03/2026
Perfect
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Pascal R.
Rating: 4 out of 5
following a purchase from 26/02/2026
Everything went on time.
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Claire B.
Rating: 4 out of 5
following a purchase from 26/02/2026
Discreet delivery, I will continue to use your services.
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andre W.
Rating: 4 out of 5
following a purchase from 16/02/2026
Satisfactory deadlines and prices but changing the delivery point requires me to travel for 30 minutes
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Stephane F.
Rating: 4 out of 5
following a purchase from 17/02/2026
The carrier DPD transferred the package to Chronopost and no second delivery attempt at home. Email received 40 minutes before delivery!!!
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ZAHRA A.
Rating: 3 out of 5
following a purchase from 12/02/2026
Top as always
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Response from Europe Incontinence
Hello Zahra,
Thank you for your positive feedback! We are delighted that you appreciate our site and our services.
Best regards,
Europe Incontinence
E
Emilia T.
Rating: 4 out of 5
following a purchase from 10/01/2026
Almost perfect. Delivery times to be shortened if possible. Thank you in advance.
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Ton S.
Rating: 2 out of 5
following a purchase from 02/02/2026
Note the quality of the package delivery. This time a day late Postnl and had to pick up! Something about privacy and time-critical delivery? Agree on service level with the relevant package service and offer this option paid to the customer!
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Response from Europe Incontinence
Dear,
We thank you for your feedback, but regret that you are dissatisfied. We fully understand your displeasure.
Your complaint will be forwarded to the carrier responsible for the delivery of your package. Unfortunately, we have no control over the deliveries themselves, as it is an independent delivery service.
However, we do everything we can to prevent such situations from occurring again in the future.
If you wish to place an order again, you can choose another carrier if desired.
Our apologies for the inconvenience, even though this is beyond our control.
Best regards,
Europe Incontinence
D
Denise C.
Rating: 4 out of 5
following a purchase from 29/01/2026
A bit of a wait
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Diego L.
Rating: 4 out of 5
following a purchase from 29/01/2026
Accessible products, good value for money.
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GUY C.
Rating: 4 out of 5
following a purchase from 28/01/2026
Very good quality
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Karin M.
Rating: 2 out of 5
following a purchase from 20/01/2026
As with all previous orders, the announced delivery date was not met. The tracking only works up to the border. Presumably, the packages remain there for a week without the recipient being informed.
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Response from Europe Incontinence
Good day,
we thank you for your feedback, but we regret your dissatisfaction, which we can fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package. Unfortunately, we have no influence over the deliveries themselves, as it is an independent delivery service.
However, we will do everything we can to ensure that such a situation does not happen again in the future.
We would like to point out that you can choose a different transport service provider for a new order if you wish.
We apologize for the inconveniences, which are unfortunately beyond our control.
Best regards,
Europe Incontinence
M
Marie Therese S.
Rating: 4 out of 5
following a purchase from 20/01/2026
Very interesting site but delivery longer than usual
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Serge S.
Rating: 3 out of 5
following a purchase from 19/01/2026
Trusted site
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Martine R.
Rating: 2 out of 5
following a purchase from 07/01/2026
very unhappy because of too much waiting for the package (proposed dates largely exceeded) and especially zero tracking as soon as the order was placed and zero customer service, because I followed up twice by email to get precise tracking and I never received a response!! In fact, the package stayed with you for days (probably missing products..) because as soon as Chronopost took it over, it took 2 days, so the carrier is not to blame! Moreover, a Molicare form stool protection is absolutely useless, not waterproof at all!! Even the caregiver has never seen that in her career! So I don't think I will buy from you again.
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Response from Europe Incontinence
Hello,
We are sorry to hear about your justified dissatisfaction.
Indeed, we encountered a delivery problem with the products you ordered which caused a delay. We apologize for this inconvenience.
As for the Molicare Stool protection, we are surprised to read your opinion, as we have only received positive feedback regarding this product. Your feedback will nevertheless be forwarded to the manufacturer.
We hope that a potential new order with us will be more positive. We are doing everything we can to ensure our customers' satisfaction.
Best regards,
Europe Incontinence
J
Jordi G.
Rating: 4 out of 5
following a purchase from 17/01/2026
Really what the product describes
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Sylvie K.
Rating: 2 out of 5
following a purchase from 01/01/2026
There was a lot of delay in the delivery which caused me some difficulties. Indeed, there were delivery failures indicated while I had specifically requested a delivery to a relay point (1 order = 2 packages). I only received one of the 2 packages for a long time, the other one having been returned for an unknown reason.
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Response from Europe Incontinence
Hello,
Thank you for your feedback but we are sorry to hear about your dissatisfaction which we completely understand.
Your complaint will be forwarded to the carrier, responsible for the delivery of your package. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
However, we are doing everything possible to ensure that this kind of situation does not happen again in the future.
We sincerely apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence
P
pascal P.
Rating: 3 out of 5
following a purchase from 11/01/2026
Delivery generally in 2 packages in locker but refused this time and longer?
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Response from Europe Incontinence
Hello,
We would like to thank you for your order and your feedback.
Delivery to a locker is normally planned for a maximum of one package. The carrier now requires us to ship orders of more than one package to a pickup point rather than a locker.
Thank you for your understanding.
Best regards,
Europe Incontinence
J
Jacques A.
Rating: 2 out of 5
following a purchase from 08/01/2026
Hello, I did not receive my package at the pickup point and I had to go much further to a filthy garage and my package smelled like diesel, moreover I would have liked it to be in 2 boxes as you usually do.
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Response from Europe Incontinence
Hello,
Thank you for your order and your feedback.
Your order being too large for the lockers of the locker you selected, we were forced to deliver it to the nearest available pickup point.
Indeed, the carrier now requires us to ship orders with as few packages as possible. Therefore, we had to combine your 2 packages into 1 larger package.
Thank you for your understanding.
Best regards,
Europe Incontinence.
M
Maryline P.
Rating: 4 out of 5
following a purchase from 02/01/2026
Fast delivery time
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Jean-François M.
Rating: 4 out of 5
following a purchase from 31/12/2025
product conforms very good price packaging carton a bit fragile
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Jean S.
Rating: 2 out of 5
following a purchase from 30/12/2025
Delivery problem at home For the first time, the usual delivery by DPD to the floor following my explicit request was not carried out, replaced, while I was present, by a delivery by Chronopost to the caretaker. This imposes a transfer that is very difficult for me.
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Response from Europe Incontinence
Hello,
Thank you for your feedback, and we sincerely regret the dissatisfaction encountered. We fully understand your discontent.
Your complaint will be forwarded to the carrier responsible for delivering your package. Indeed, since the delivery is handled by an independent provider, we do not have direct control over its execution.
However, please be assured that we remain attentive to this type of situation and are doing everything possible to ensure it does not happen again in the future.
Furthermore, if you wish to place a new order, you will have the option to select another carrier according to your preferences.
We sincerely apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence
J
Jeppe B.
Rating: 4 out of 5
following a purchase from 27/12/2025
The package was open in one of the sides, so the product could have fallen out. Luckily it didn’t so 4 stars
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AMELIA T.
Rating: 4 out of 5
following a purchase from 28/12/2025
Seri
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MEBonaire M.
Rating: 3 out of 5
following a purchase from 28/12/2025
It took a very long time before it was delivered, which is normally not the case
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Response from Europe Incontinence
Dear,
We apologize that the delivery took longer than expected. We are doing everything we can to improve our delivery times as much as possible.
Our apologies for the inconvenience, even though this is beyond our control.
Kind regards,
Europe Incontinence
R
RINO C.
Rating: 4 out of 5
following a purchase from 16/12/2025
I appreciated punctuality and
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OLIVIER L.
Rating: 4 out of 5
following a purchase from 14/12/2025
understandable site
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Lacroix M.
Rating: 4 out of 5
following a purchase from 08/12/2025
Thank you
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Denis P.
Rating: 3 out of 5
following a purchase from 06/12/2025
I paid for the packaging of the package to be discreet (€1.99) and the box arrived with the brand name, plus the product title and 'Man' written on it. This is the second time!! The first time I can understand it being an oversight, but when it happens again, it's no longer an oversight, it's a professional mistake, plus a service (discretion) charged on invoices (€1.99 X 2). Thank you for the disrespect of privacy which is discretion. Best regards
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Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction which we fully understand.
You can send your complaint to the address "[email protected]". We will find a solution to compensate you.
On the other hand, we are doing everything we can to ensure that this kind of inconvenience does not happen again in the future.
We sincerely apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence.
V
VALERIE T.
Rating: 4 out of 5
following a purchase from 04/12/2025
My purchase is perfect but delivery is still a bit complicated
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Vanessa G.
Rating: 3 out of 5
following a purchase from 29/11/2025
I was expecting the receipt of the order before
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Myriam B.
Rating: 4 out of 5
following a purchase from 28/11/2025
Perfect diapers for my 13-year-old autistic son. Highly absorbent, perfect size. Too bad there isn't a loyalty program. I buy them every month for about 230€, a small gesture from time to time would be appreciated.
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Monique T.
Rating: 4 out of 5
following a purchase from 27/11/2025
Very well
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JULIE Y.
Rating: 4 out of 5
following a purchase from 26/11/2025
Order compliant
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