Customers consistently highlight fast, reliable delivery and convenient fulfillment, with orders arriving on time and shipments processed quickly. They note specific strengths in product availability and accuracy, mentioning a wide selection, items matching descriptions, and products that meet their needs. The store also receives strong praise for service reliability and ease of ordering, including straightforward payments, professional packaging, and responsive, trustworthy support. Overall, the experience is described as seamless and dependable, with regular customers expressing continued trust and repeat purchases.
There was a lot of delay in the delivery which caused me some difficulties. Indeed, there were delivery failures indicated while I had specifically requested a delivery to a relay point (1 order = 2 packages). I only received one of the 2 packages for a long time, the other one having been returned for an unknown reason.
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Response from Europe Incontinence
Hello,
Thank you for your feedback but we are sorry to hear about your dissatisfaction which we completely understand.
Your complaint will be forwarded to the carrier, responsible for the delivery of your package. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
However, we are doing everything possible to ensure that this kind of situation does not happen again in the future.
We sincerely apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence
P
Pascal P.
Rating: 3 out of 5
following a purchase from 11/01/2026
Delivery generally in 2 packages in locker but refused this time and longer?
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Response from Europe Incontinence
Hello,
We would like to thank you for your order and your feedback.
Delivery to a locker is normally planned for a maximum of one package. The carrier now requires us to ship orders of more than one package to a pickup point rather than a locker.
Thank you for your understanding.
Best regards,
Europe Incontinence
J
Jacques A.
Rating: 2 out of 5
following a purchase from 08/01/2026
Hello, I did not receive my package at the pickup point and I had to go much further to a filthy garage and my package smelled like diesel, moreover I would have liked it to be in 2 boxes as you usually do.
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Response from Europe Incontinence
Hello,
Thank you for your order and your feedback.
Your order being too large for the lockers of the locker you selected, we were forced to deliver it to the nearest available pickup point.
Indeed, the carrier now requires us to ship orders with as few packages as possible. Therefore, we had to combine your 2 packages into 1 larger package.
Thank you for your understanding.
Best regards,
Europe Incontinence.
M
Maryline P.
Rating: 4 out of 5
following a purchase from 02/01/2026
Fast delivery time
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Jean-François M.
Rating: 4 out of 5
following a purchase from 31/12/2025
product conforms very good price packaging carton a bit fragile
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Jean S.
Rating: 2 out of 5
following a purchase from 30/12/2025
Delivery problem at home For the first time, the usual delivery by DPD to the floor following my explicit request was not carried out, replaced, while I was present, by a delivery by Chronopost to the caretaker. This imposes a transfer that is very difficult for me.
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Response from Europe Incontinence
Hello,
Thank you for your feedback, and we sincerely regret the dissatisfaction encountered. We fully understand your discontent.
Your complaint will be forwarded to the carrier responsible for delivering your package. Indeed, since the delivery is handled by an independent provider, we do not have direct control over its execution.
However, please be assured that we remain attentive to this type of situation and are doing everything possible to ensure it does not happen again in the future.
Furthermore, if you wish to place a new order, you will have the option to select another carrier according to your preferences.
We sincerely apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence
J
Jeppe B.
Rating: 4 out of 5
following a purchase from 27/12/2025
The package was open in one of the sides, so the product could have fallen out. Luckily it didn’t so 4 stars
A
Amelia T.
Rating: 4 out of 5
following a purchase from 28/12/2025
Seri
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Mebonaire M.
Rating: 3 out of 5
following a purchase from 28/12/2025
It took a very long time before it was delivered, which is normally not the case
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Response from Europe Incontinence
Dear,
We apologize that the delivery took longer than expected. We are doing everything we can to improve our delivery times as much as possible.
Our apologies for the inconvenience, even though this is beyond our control.
Kind regards,
Europe Incontinence
R
Rino C.
Rating: 4 out of 5
following a purchase from 16/12/2025
I appreciated punctuality and
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Olivier L.
Rating: 4 out of 5
following a purchase from 14/12/2025
understandable site
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Lacroix M.
Rating: 4 out of 5
following a purchase from 08/12/2025
Thank you
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D
Denis P.
Rating: 3 out of 5
following a purchase from 06/12/2025
I paid for the packaging of the package to be discreet (€1.99) and the box arrived with the brand name, plus the product title and 'Man' written on it. This is the second time!! The first time I can understand it being an oversight, but when it happens again, it's no longer an oversight, it's a professional mistake, plus a service (discretion) charged on invoices (€1.99 X 2). Thank you for the disrespect of privacy which is discretion. Best regards
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Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction which we fully understand.
You can send your complaint to the address "[email protected]". We will find a solution to compensate you.
On the other hand, we are doing everything we can to ensure that this kind of inconvenience does not happen again in the future.
We sincerely apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence.
V
Valerie T.
Rating: 4 out of 5
following a purchase from 04/12/2025
My purchase is perfect but delivery is still a bit complicated
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Vanessa G.
Rating: 3 out of 5
following a purchase from 29/11/2025
I was expecting the receipt of the order before
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Myriam B.
Rating: 4 out of 5
following a purchase from 28/11/2025
Perfect diapers for my 13-year-old autistic son. Highly absorbent, perfect size. Too bad there isn't a loyalty program. I buy them every month for about 230€, a small gesture from time to time would be appreciated.
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M
Monique T.
Rating: 4 out of 5
following a purchase from 27/11/2025
Very well
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Julie Y.
Rating: 4 out of 5
following a purchase from 26/11/2025
Order compliant
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Guy C.
Rating: 4 out of 5
following a purchase from 26/11/2025
Of very good quality
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Jeannine N.
Rating: 4 out of 5
following a purchase from 25/11/2025
Package received well this time. A loyalty program would be welcome.
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R
Ralf J.
Rating: 3 out of 5
following a purchase from 11/11/2025
The ordered goods are fine, everything is good, but the logistics contractor BRT did not deliver to my satisfaction. 4 parts in 2 days. No acceptance of the delivery date change. No drop-off permission. No sufficient communication. DHL can do better.
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Response from Europe Incontinence
Good day,
Thank you for your feedback, but we regret your dissatisfaction, which we can fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that such a situation does not occur again in the future. Unfortunately, we have no influence over the deliveries themselves, as it is an independent delivery service.
We would like to point out that you have the option to choose another carrier in the future if you wish.
We apologize for the inconvenience, even though it is beyond our control.
Best regards,
Europe Incontinence
R
Roberto S.
Rating: 4 out of 5
following a purchase from 10/11/2025
Good product
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Caroline B.
Rating: 4 out of 5
following a purchase from 10/11/2025
Very good. Only the deadlines are sometimes slower than other times.
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Kristof L.
Rating: 4 out of 5
following a purchase from 05/11/2025
4
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Diego L.
Rating: 4 out of 5
following a purchase from 04/11/2025
Quality products at affordable prices.
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F
Frederique D.
Rating: 4 out of 5
following a purchase from 29/10/2025
On-time delivery
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Monique V.
Rating: 2 out of 5
following a purchase from 04/11/2025
The pants offer no protection.. they leak and after a week of wearing they are already torn at the seams.. no more pants for me here
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Response from Europe Incontinence
Dear,
Thank you for your feedback, but we regret that you are dissatisfied with the quality of the products you ordered.
Your feedback will be forwarded to the manufacturer.
We offer a wide selection of brands and assortments, so you can find the product that best suits you. We invite you to test them and give us your opinion.
Best regards,
Europe Incontinence.
S
Sylvie K.
Rating: 4 out of 5
following a purchase from 01/11/2025
Order received quickly. Only downside: given the size of the package, it would have been preferable to indicate that delivery to a locker was not possible.
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C
Claude R.
Rating: 4 out of 5
following a purchase from 01/11/2025
very good product!
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Mauro D.
Rating: 4 out of 5
following a purchase from 28/10/2025
Slow shipping.
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Guy C.
Rating: 4 out of 5
following a purchase from 28/10/2025
Excellent quality
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Maryline P.
Rating: 4 out of 5
following a purchase from 28/10/2025
Very good service
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Danillou P.
Rating: 4 out of 5
following a purchase from 28/10/2025
R.A.S thank you
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Renato D.
Rating: 4 out of 5
following a purchase from 26/10/2025
I ordered twice, good experience, thank you
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Sarra O.
Rating: 4 out of 5
following a purchase from 07/10/2025
Very good site and good products. The only problem is the very long delivery time, more than 7 days
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Karin M.
Rating: 3 out of 5
following a purchase from 23/10/2025
Delayed delivery cannot be tracked in Germany.
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Response from Europe Incontinence
Good day,
Thank you for your feedback, but we regret your dissatisfaction, which we can fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that such a situation does not occur again in the future. Unfortunately, we have no influence over the deliveries themselves, as it is an independent delivery service.
We would like to point out that you have the option to choose another carrier in the future if you wish.
We apologize for the inconvenience, even though it is beyond our control.
Best regards,
Europe Incontinence.
A
Anne Marie G.
Rating: 4 out of 5
following a purchase from 20/10/2025
Rather than stars, we would appreciate substantial discounts or freebies after a certain number of purchases. Best regards.
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Giang L.
Rating: 4 out of 5
following a purchase from 12/10/2025
The service is efficient especially for responding to and resolving a problem encountered by the customer.
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Elise L.
Rating: 4 out of 5
following a purchase from 13/10/2025
Cannot be delivered to locker which is a shame
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Richard P.
Rating: 4 out of 5
following a purchase from 12/10/2025
Received quickly. Good product, but the cotton absorbent support veil sometimes easily opens at the top on the seam. The adhesive strip is not very effective. But it's not better with competing brands, even the most well-known one.
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