English 
G
Rating: 4 out of 5
Of very good quality
Translated reviews
Customer reviews of Europe Incontinence
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 2 971 published reviews
Summary of reviews
The online store excels in providing a wide selection of products at competitive prices, which customers frequently highlight as a major advantage. The ordering process is described as straightforward and efficient, allowing for quick transactions. Delivery times are consistently praised, with many noting that their orders arrived promptly within the communicated shipping windows, often faster than expected. Customers also appreciate the professionalism of the service, with prompt communication regarding order confirmations and shipping updates.
Reviews 2, 3 and 4 stars
Reset filtersJ
Rating: 4 out of 5
Package received well this time. A loyalty program would be welcome.
Translated reviews
R
Rating: 3 out of 5
The ordered goods are fine, everything is good, but the logistics contractor BRT did not deliver to my satisfaction. 4 parts in 2 days. No acceptance of the delivery date change. No drop-off permission. No sufficient communication. DHL can do better.
Translated reviews
Response from Europe Incontinence
Good day,
Thank you for your feedback, but we regret your dissatisfaction, which we can fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that such a situation does not occur again in the future. Unfortunately, we have no influence over the deliveries themselves, as it is an independent delivery service.
We would like to point out that you have the option to choose another carrier in the future if you wish.
We apologize for the inconvenience, even though it is beyond our control.
Best regards,
Europe Incontinence
Thank you for your feedback, but we regret your dissatisfaction, which we can fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that such a situation does not occur again in the future. Unfortunately, we have no influence over the deliveries themselves, as it is an independent delivery service.
We would like to point out that you have the option to choose another carrier in the future if you wish.
We apologize for the inconvenience, even though it is beyond our control.
Best regards,
Europe Incontinence
R
Rating: 4 out of 5
Good product
Translated reviews
C
Rating: 4 out of 5
Very good. Only the deadlines are sometimes slower than other times.
Translated reviews
K
Rating: 4 out of 5
4
Translated reviews
D
Rating: 4 out of 5
Quality products at affordable prices.
Translated reviews
F
Rating: 4 out of 5
On-time delivery
Translated reviews
M
Rating: 2 out of 5
The pants offer no protection.. they leak and after a week of wearing they are already torn at the seams.. no more pants for me here
Translated reviews
Response from Europe Incontinence
Dear,
Thank you for your feedback, but we regret that you are dissatisfied with the quality of the products you ordered.
Your feedback will be forwarded to the manufacturer.
We offer a wide selection of brands and assortments, so you can find the product that best suits you. We invite you to test them and give us your opinion.
Best regards,
Europe Incontinence.
Thank you for your feedback, but we regret that you are dissatisfied with the quality of the products you ordered.
Your feedback will be forwarded to the manufacturer.
We offer a wide selection of brands and assortments, so you can find the product that best suits you. We invite you to test them and give us your opinion.
Best regards,
Europe Incontinence.
S
Rating: 4 out of 5
Order received quickly. Only downside: given the size of the package, it would have been preferable to indicate that delivery to a locker was not possible.
Translated reviews
C
Rating: 4 out of 5
very good product!
Translated reviews
M
Rating: 4 out of 5
Slow shipping.
Translated reviews
G
Rating: 4 out of 5
Excellent quality
Translated reviews
M
Rating: 4 out of 5
Very good service
Translated reviews
D
Rating: 4 out of 5
R.A.S thank you
Translated reviews
R
Rating: 4 out of 5
I ordered twice, good experience, thank you
Translated reviews
S
Rating: 4 out of 5
Very good site and good products. The only problem is the very long delivery time, more than 7 days
Translated reviews
K
Rating: 3 out of 5
Delayed delivery cannot be tracked in Germany.
Translated reviews
Response from Europe Incontinence
Good day,
Thank you for your feedback, but we regret your dissatisfaction, which we can fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that such a situation does not occur again in the future. Unfortunately, we have no influence over the deliveries themselves, as it is an independent delivery service.
We would like to point out that you have the option to choose another carrier in the future if you wish.
We apologize for the inconvenience, even though it is beyond our control.
Best regards,
Europe Incontinence.
Thank you for your feedback, but we regret your dissatisfaction, which we can fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that such a situation does not occur again in the future. Unfortunately, we have no influence over the deliveries themselves, as it is an independent delivery service.
We would like to point out that you have the option to choose another carrier in the future if you wish.
We apologize for the inconvenience, even though it is beyond our control.
Best regards,
Europe Incontinence.
A
Rating: 4 out of 5
Rather than stars, we would appreciate substantial discounts or freebies after a certain number of purchases. Best regards.
Translated reviews
G
Rating: 4 out of 5
The service is efficient especially for responding to and resolving a problem encountered by the customer.
Translated reviews
E
Rating: 4 out of 5
Cannot be delivered to locker which is a shame
Translated reviews
R
Rating: 4 out of 5
Received quickly. Good product, but the cotton absorbent support veil sometimes easily opens at the top on the seam. The adhesive strip is not very effective. But it's not better with competing brands, even the most well-known one.
Translated reviews
I
Rating: 4 out of 5
Exactly what I wanted. Delivery on time! I am a satisfied person
Translated reviews
C
Rating: 2 out of 5
Dissatisfied
Translated reviews
Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction.
Please feel free to let us know what we could do to improve our services.
Best regards,
Europe Incontinence.
Thank you for your feedback, but we are sorry to hear about your dissatisfaction.
Please feel free to let us know what we could do to improve our services.
Best regards,
Europe Incontinence.
G
Rating: 4 out of 5
Of excellent quality
Translated reviews
B
Rating: 2 out of 5
I can't get contact/information... I always get a machine responding
Translated reviews
Response from Europe Incontinence
Good morning,
We do not have a phone line.
However, you can send us your request by email to the following address: [email protected].
Thank you for your understanding.
Sincerely,
Europe Incontinence.
We do not have a phone line.
However, you can send us your request by email to the following address: [email protected].
Thank you for your understanding.
Sincerely,
Europe Incontinence.
J
Rating: 4 out of 5
very good, fast order and delivery. Thank you
Translated reviews
J
Rating: 4 out of 5
a little delay in the package,
Translated reviews
P
Rating: 4 out of 5
perfect
Translated reviews
J
Rating: 2 out of 5
My order did not arrive at the requested pickup point but in two separate boxes, one at a pickup point not chosen 15 km from my home and the other at a pickup point I chose in replacement of the initially selected pickup point, which was not available. Europe Incontinence is not to blame, I believe, I think the mistake comes from Mondial Relay, which does not update its pickup points and then messes up deliveries like this one...
Translated reviews
Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction, which we fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that this kind of situation does not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
We inform you that in the future, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is independent of our will.
Sincerely,
Europe Incontinence.
We are sorry to hear about your dissatisfaction, which we fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that this kind of situation does not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
We inform you that in the future, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is independent of our will.
Sincerely,
Europe Incontinence.
M
Rating: 4 out of 5
Good service
Translated reviews
M
Rating: 2 out of 5
I had to return the body because it was not the model I requested. It's a shame that it is not stated on the website that the return is at the customer's expense!
Translated reviews
Response from Europe Incontinence
Good morning,
We are sorry that the product you ordered is not to your liking. Regarding our return policy, everything is explained on this page: https://www.europe-incontinence.com/it/content/3-condizioni-generali-di-vendita.
Best regards,
Europe Incontinence.
We are sorry that the product you ordered is not to your liking. Regarding our return policy, everything is explained on this page: https://www.europe-incontinence.com/it/content/3-condizioni-generali-di-vendita.
Best regards,
Europe Incontinence.
H
Rating: 4 out of 5
Communication is good and clear. The article is important to me. It expands my possibilities. Sending by post without delivery signature went wrong for me. Despite being home, the package was left in a place that other residents from the apartment complex took it.
Translated reviews
Response from Europe Incontinence
Hello,
Thank you for your valuable feedback.
Your complaint will be forwarded to the carrier responsible for the delivery of your package. Hopefully, such situations will not occur in the future. Unfortunately, we have no control over the delivery itself, as we are an independent delivery service.
We inform you that in the future you have the option to choose a different carrier if desired.
We apologize for the inconvenience, although this is beyond our control.
Best regards,
Europe Incontinence.
Thank you for your valuable feedback.
Your complaint will be forwarded to the carrier responsible for the delivery of your package. Hopefully, such situations will not occur in the future. Unfortunately, we have no control over the delivery itself, as we are an independent delivery service.
We inform you that in the future you have the option to choose a different carrier if desired.
We apologize for the inconvenience, although this is beyond our control.
Best regards,
Europe Incontinence.
C
Rating: 4 out of 5
order delivered quickly.
Translated reviews
P
Rating: 4 out of 5
Fast delivery but packaging sometimes too bulky for a locker. Fortunately, the contents are soft...
Translated reviews
G
Rating: 4 out of 5
Very good quality
Translated reviews
M
Rating: 4 out of 5
Really a good product
Translated reviews
P
Rating: 4 out of 5
R A S
Translated reviews
B
Rating: 2 out of 5
It takes a long time for the order to arrive...
Translated reviews
Response from Europe Incontinence
Hello,
We regret your dissatisfaction and we completely understand.
Your complaint will be forwarded to the carrier responsible for delivering your package, hoping that this type of situation does not happen again in the future. Unfortunately, we have no control over deliveries, as we are an independent delivery service.
We inform you that, in the future, you can choose another carrier if you wish.
We apologize for any inconvenience, although this is beyond our control.
Sincerely,
Europe Incontinence.
We regret your dissatisfaction and we completely understand.
Your complaint will be forwarded to the carrier responsible for delivering your package, hoping that this type of situation does not happen again in the future. Unfortunately, we have no control over deliveries, as we are an independent delivery service.
We inform you that, in the future, you can choose another carrier if you wish.
We apologize for any inconvenience, although this is beyond our control.
Sincerely,
Europe Incontinence.
S
Rating: 4 out of 5
Fast and compliant. However, the price is a bit high compensated by free delivery
Translated reviews