The online store excels in providing a wide selection of products at competitive prices, which customers frequently highlight as a major advantage. The ordering process is described as straightforward and efficient, allowing for quick transactions. Delivery times are consistently praised, with many noting that their orders arrived promptly within the communicated shipping windows, often faster than expected. Customers also appreciate the professionalism of the service, with prompt communication regarding order confirmations and shipping updates.
the plastic IDs tear at the back on 6 packs bought at least 3 packs that had the problem
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Response from Europe Incontinence
Hello, We are sorry to hear about your dissatisfaction which we completely understand. Could you please contact us by email so that we can find a solution to your problem together? Best regards, Europe Incontinence
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M. B.
Rating: 4 out of 5
navigation, delivery and customer service excellent,
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Catherine C.
Rating: 4 out of 5
I find the items suitable for my mother's incontinence issues and at democratic prices compared to other sales sites.
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Massimo T.
Rating: 4 out of 5
Good service, too bad the prepaid credit card payment doesn't work.
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Béatrice M.
Rating: 4 out of 5
Deadlines are met and products at honest prices.
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Nadine L.
Rating: 2 out of 5
I have as much plastic as protection! A 60 L bag full
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Response from Europe Incontinence
Hello, Thank you for your feedback and we take your opinion into account. Best regards, Europe Incontinence
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sophie K.
Rating: 4 out of 5
Never received promo code
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Response from Europe Incontinence
Hello, Thank you for your feedback. In the future, a loyalty system is planned to be implemented. Best regards, Europe Incontinence
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frieda G.
Rating: 3 out of 5
Delivery time quite long, sent in advertising box
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Response from Europe Incontinence
Hello, Thank you for your feedback. Rest assured that we are doing everything possible to improve the quality of our services, especially regarding order delivery. Best regards, Europe Incontinence
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Donatella F.
Rating: 3 out of 5
The chosen delivery location during the order was not respected causing inconvenience for the pickup. I believe it is not correct to change a choice made by the customer without any notice and without giving the customer the possibility to choose another pickup point that is convenient for him.
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Eduardo A.
Rating: 4 out of 5
They offer excellent service, the prices are the most competitive, delivery is usually very fast, it is a very reliable company, it would only need to incorporate more absorbent brands like NRU, REARZ, INCONTROL, KIDDO MEGA MAX, LFB, I hope they can incorporate these brands, I really like shopping on this website
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Franziska L.
Rating: 4 out of 5
Depending on the transport company, the goods arrive within the delivery time or later. The order is sent directly.
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Marie-laure G.
Rating: 4 out of 5
Good delivery a bit tricky
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CELINE A.
Rating: 3 out of 5
Delivery with 10 days delay
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Gilles A.
Rating: 4 out of 5
Order compliant and on time.
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PIERRETTE L.
Rating: 4 out of 5
delivery without delay
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Koen S.
Rating: 2 out of 5
What a slow delivery! It is totally not what was communicated via the site or in the purchase confirmation... And about which there is no communication.
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Response from Europe Incontinence
Best, We apologize for the delay in the delivery of your order and we will do our utmost to ensure that this does not happen again in the future. Best regards, Your Europe Incontinence team
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Maghnia R.
Rating: 4 out of 5
Good
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CECILE V.
Rating: 4 out of 5
A slight delay in delivery but everything went well.
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anne marie D.
Rating: 4 out of 5
Hello, I have already ordered 2 times and both times I had to call your services because the package was not arriving. The only issue was the delivery both times.
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Elliot L.
Rating: 4 out of 5
Your site is always top-notch. Maybe consider more delivery options.
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genevieve C.
Rating: 4 out of 5
Appreciable prices. Delivery with Chronopost was good.
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Nadine R.
Rating: 4 out of 5
Goed product prijs kwaliteit
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Maryline P.
Rating: 4 out of 5
Correct delivery time.
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Béatrice M.
Rating: 4 out of 5
Perfect delivery in Locker but a bit slow after all
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A. V.
Rating: 2 out of 5
Long delivery time and poor communication
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Response from Europe Incontinence
Dear, Due to the large number of Suprima references (almost 500), we only have a limited stock of the main references for these products. The other references are therefore only available on order, which explains why the delivery time for your order was longer than for the others. Our apologies if this was not explained correctly to you. Best regards, Europe Incontinence
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Elliot L.
Rating: 4 out of 5
Always satisfied with the site, professional and responsive. However, a real lack of seriousness on the part of the delivery people.... Too bad
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jean claude B.
Rating: 4 out of 5
No problem with delivery and the order. However, I received false information telling me that the order had to be redone on a site resembling yours. Which I certainly did not do. So I almost got scammed! How can you avoid this kind of dishonesty? Is it possible? Best regards
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Noël M.
Rating: 3 out of 5
I am very satisfied with the shipments with which I have no problem, but I have needed customer service several times and there, their responses take several days with a tone bordering on insolence. I am a regular customer and I did not like that at all.
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christine D.
Rating: 4 out of 5
Good service, quite fast but sometimes more or less long ...
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Dominique M.
Rating: 4 out of 5
I am moderately satisfied with the information about the packages sent. For example, I received one package on Tuesday and another 3 days later without any indication that there was a second package on the way because there wasn't enough space in the first one.
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Nathalie G.
Rating: 4 out of 5
Fast delivery
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raphael B.
Rating: 2 out of 5
Order delivered not really respecting delivery times. 4 days before shipping the order
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Response from Europe Incontinence
Hello, You placed your order on a Saturday, but we ship orders from Monday to Friday. Therefore, your order was shipped the next business day, Monday. In the meantime, Mondial Relay also experienced a delay due to a problem in their sorting center, which means that your order arrived at their facility on Monday but could only be processed the next day or the day after, causing the delivery delay to you. We apologize for the inconvenience caused, although it was beyond our control. Best regards, Europe Incontinence
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Robert M.
Rating: 4 out of 5
Hello, I have requested a Tena slip super XXL sample several times and have not received a response
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Response from Europe Incontinence
Hello Sir, Unfortunately, we currently do not have samples for this product. We have asked our 'Product' team to reorder so that we can send you one. In the future, could you please make your request in the 'Message about your order' box when placing your order on our site? Best regards, Europe Incontinence
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Franck C.
Rating: 3 out of 5
Delivery quite slow
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Response from Europe Incontinence
Hello, Your order from Friday, September 6 at 12:26 PM was shipped from our warehouse the same day at 3:33 PM, about 3 hours after it. It was delivered to you on Wednesday, September 11 with a 1-day delay by DPD, the delivery time being 48 working hours. Best regards, Europe Incontinence
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Thorsten J.
Rating: 4 out of 5
Unfortunately, there was no film.
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Armando B.
Rating: 3 out of 5
The company is responsible for the timely distribution of products; however, the hiring of the distribution company has exceeded a week for the second time, even though they have the product in their possession within a couple of days.
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Response from Europe Incontinence
Hello, We regret that InPost took longer than expected to deliver your order. We apologize for any inconvenience this may have caused you. Best regards, Europe Incontinence
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Andreas U.
Rating: 3 out of 5
the tape on the package needs to be better. so a minus, when you want discreet transmission. but otherwise it was fast shipping and easy payment through pay pal
Response from Europe Incontinence
Hello, We would like to thank you for your opinion and have passed on your comment to our logistics manager. Regards, Europe Incontinence
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Silvano A.
Rating: 4 out of 5
The total to reach to receive products without shipping costs is really too high in my opinion.
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Hortense E.
Rating: 4 out of 5
good
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Amor B.
Rating: 2 out of 5
Arrived very late when it said 24/48 hours. High shipping cost for that service.
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Response from Europe Incontinence
Hello, The delivery times for Spain are 3 to 4 working days after shipping. Your order will be shipped within 24 to 48 working hours. Best regards, Europe Incontinence
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