The online store excels in providing a wide selection of products at competitive prices, which customers frequently highlight as a major advantage. The ordering process is described as straightforward and efficient, allowing for quick transactions. Delivery times are consistently praised, with many noting that their orders arrived promptly within the communicated shipping windows, often faster than expected. Customers also appreciate the professionalism of the service, with prompt communication regarding order confirmations and shipping updates.
Hello, We regret that InPost took longer than expected to deliver your order. We apologize for any inconvenience this may have caused you. Best regards, Europe Incontinence
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JOSE LUIS Y.
Rating: 3 out of 5
My experience was not precisely in the water. It served to contain and not damage the clothing. I tried it in the shower beforehand and my opinion is that it will hardly contain incontinence in the water under a swimsuit.
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Response from Europe Incontinence
Hello, Thank you for your opinion. Swimmates is a diaper intended for fecal incontinence. Is this the case? Best regards, Europe Incontinence
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Maria Teresa B.
Rating: 4 out of 5
Everything was very good, from tracking to pickup. I don't give it a 10 because the delivery date was delayed a few days more than expected.
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Response from Europe Incontinence
Hello, We apologize for the slight delay. Best regards, Europe Incontinence
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Mercedes M.
Rating: 4 out of 5
Perfect
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Bjorn V.
Rating: 4 out of 5
Clear
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Evodie K.
Rating: 2 out of 5
The product does not seem to contain my child's urination. After washing, it is difficult to dry by hanging it on a clothesline. I thought I would reduce the number of my laundry but so far I am disappointed
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Response from Europe Incontinence
Hello, We are sorry to hear that. Have you tried drying it near a heat source, like a radiator? If needed, do not hesitate to contact our services so that we can also pass this information on to the manufacturer. Best regards, Europe Incontinence
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Anne Laure K.
Rating: 3 out of 5
Good in terms of prices but delivery time very very long, even really too long. According to the conditions, shipping in 24 hours, which is totally false!
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Response from Europe Incontinence
Hello Madam, 95% of orders are shipped within 24 hours. In June, however, we experienced a peak in activity that increased our delivery times, we apologize for that. Best regards, Europe Incontinence
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Nicole C.
Rating: 3 out of 5
I have not yet received my order, but the managers are not at the level of EUROPE INCONTINENCE: their DPD delivery service is below EVERYTHING, I have only had problems with them when they are in charge of a delivery.
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Response from Europe Incontinence
Hello, Thank you for your feedback. Please note that we offer other delivery methods: Chronopost, UPS, Colissimo, Mondial Relay, ... Best regards, Europe Incontinence
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Bart D.
Rating: 2 out of 5
Received defective product, reported this, sent the requested photos, and there would be inquiries made with the manufacturer. Subsequently, no response for 2 weeks now. I asked last week if there was any news and if I could return and exchange the product for another brand, but it remains silent. Responding faster and properly resolving defects or complaints would be better. For now, this was the first and last time I ordered there, I am still waiting for a solution.
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Response from Europe Incontinence
Dear, Our apologies for the delay in processing your request. However, we are glad that everything is now in order. Best regards, Europe Incontinence
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CLAUDE C.
Rating: 4 out of 5
Hello. Nothing to say, the package was delivered quickly
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michel C.
Rating: 2 out of 5
For the last two orders, I receive a message that my order is not completed, the amount is 89.70 while I paid 80.40 as usual!! I ask why?, no response!! I receive the email that my order is taken into account and the payment made!! Why this abnormal order email??
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Response from Europe Incontinence
Hello, We apologize for this technical problem which has been resolved since. Best regards, Europe Incontinence
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Giovanni C.
Rating: 3 out of 5
Great site for products and choice but service through BRT couriers in particular is terrible. On Friday, I think to save money they delivered 2 boxes packed together to pay less but the weight reached 35 kilos and no logistics center would pick it up. The previous shipment has yet to arrive and I am waiting for a refund. Not a positive judgment
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Response from Europe Incontinence
Hello, Thank you for your feedback. It is strange because the order in question (EU-34891) weighed only 13 kg in total. Are you sure it is the right one? If not, please let us know so we can check it together. Best regards, Europe Incontinence
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Edilene C.
Rating: 4 out of 5
Hello, super happy there was a delivery issue and you resolved the problem quite quickly. Thank you
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Jean Pierre G.
Rating: 4 out of 5
Small problem for me, it's the delivery. I am told that I will be delivered on such day, but it does not specify whether it's in the morning or afternoon, which forces me to always be at home.
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Magali D.
Rating: 4 out of 5
I am happy
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francoise N.
Rating: 4 out of 5
Fast shipping.
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PIETRZAK G.
Rating: 3 out of 5
Products are compliant but it took 8 days between the order and delivery, which is long. I had to buy some at the pharmacy for an emergency, even though it was indicated that products were available and deliverable within 24 hours.........far from reality and I am questioning a new order.
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Alfonso C.
Rating: 4 out of 5
The purchase is very easy to make, everything is very clear, until it comes to tracking, it is a bit chaotic and in the end you don't know who delivers it to you, I also don't like the waiting time which is usually between 8 days and 2 weeks if there are holidays in between, otherwise everything is correct, well packaged and quality.
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Response from Europe Incontinence
Hello, We have made some changes to our delivery partners. You will find new carriers like UPS and SEUR. Best regards, Europe Incontinence
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Thierry C.
Rating: 4 out of 5
Respects the delivery deadline
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fabienne A.
Rating: 4 out of 5
late delivery
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Jean-François M.
Rating: 3 out of 5
Too bad you have to pay an extra for discreet packaging for this type of product!
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jacques B.
Rating: 4 out of 5
well nothing to say
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serge P.
Rating: 4 out of 5
fair prices but delivery a bit long
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Mauro A.
Rating: 4 out of 5
Everything is fine
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Philippe B.
Rating: 4 out of 5
Delivery in accordance and on time.
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Thomas R.
Rating: 2 out of 5
I did not receive part of my order, after several emails no changes still not received the missing part of my order. Marion does not seem to understand the dispute...
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Response from Europe Incontinence
Hello Sir, After being able to take note of your exchanges with our colleague Marion, we note that the 4 packs of Seni R Pads were indeed inside the last package you received from the carrier. Therefore, we hope that you have since been fully satisfied with our services and remain at your disposal for any further information. Best regards, Your Europe Incontinence team
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Pilar B.
Rating: 4 out of 5
Everything is fine, the only thing is that the price changed when placing the order and I didn't understand it. Very fast.
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Hans-Peter J.
Rating: 4 out of 5
Please do not ask after every order, it is annoying.
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Tania M.
Rating: 3 out of 5
The order took 2 weeks to arrive, the website said that shipments were made in 24 hours, I don't know the cause of the delay.
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antoine D.
Rating: 2 out of 5
Pretty weak packaging consodering i paix a premium for it. You could see inside from the edge
Response from Europe Incontinence
Hello, We are sorry to hear that you have experienced problems with the packaging of your order. We make every effort to ensure that this does not happen by optimising our packaging and offering good quality packaging. Unfortunately in some cases the packaging may be damaged by the carrier during delivery. We apologise for any inconvenience caused, although this is beyond our control. If this problem occurs again, please send us some photos by email to [email protected]. Regards, Europe Incontinence
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guy M.
Rating: 4 out of 5
good product
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colette D.
Rating: 4 out of 5
No problem
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Konstantina E.
Rating: 4 out of 5
Good!
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rose L.
Rating: 2 out of 5
Delivery on time and hour
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Response from Europe Incontinence
Hello, Could you tell us more about the problem encountered? Best regards, Your Europe Incontinence team
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Jean-François M.
Rating: 3 out of 5
It's a shame to have to pay an extra fee for discreet parcel delivery; for this type of product, it seems normal to have neutral packaging by default.
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Jacques M.
Rating: 4 out of 5
Delivery a bit long for my personal taste
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Response from Europe Incontinence
Hello, We thank you for your feedback. Could you tell us a bit more about the desired delivery speed? Indeed, your order from Wednesday 10/01/2024 was delivered to you on Saturday 13/01/2024, which is 72 hours after it (including preparation and delivery). Best regards, Your Europe Incontinence team
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Giovanni C.
Rating: 4 out of 5
It was my first purchase and I did not encounter any problems, I have no other experiences but soon I will make another order with this company
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Manuel A.
Rating: 3 out of 5
Improve delivery delays
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Response from Europe Incontinence
Hello, It is true that the package handled by Mondial Relay / InPost took an abnormally long time to be delivered to you. We have contacted the delivery person to find out more and ensure this does not happen again. We apologize for the inconvenience caused, although it is independent of our will. Best regards, Your Europe Incontinence team
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Elliot L.
Rating: 4 out of 5
Satisfaction with the merchant site. However, 2 orders and 2 delivery problems...
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Response from Europe Incontinence
Hello, Thank you for your feedback. Could you tell us more about the delivery problems encountered? Best regards, Your Europe Incontinence team
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jean-louis B.
Rating: 3 out of 5
first order impeccable delivered in 5 days second order ordered on the 26th received on the 10th..????
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Response from Europe Incontinence
Hello, We are sorry to hear that you encountered a delivery problem with your second order. Since it was during the year-end holiday period, carriers were unusually overloaded and delivery times were sometimes longer. In any case, we are doing our best to ensure this does not happen again in the future. Best regards, Your Europe Incontinence team
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