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M
Rating: 4 out of 5
Correct delivery time.
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Customer reviews of Europe Incontinence
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 3 141 published reviews
Summary of reviews
Customers consistently highlight fast, reliable delivery and convenient fulfillment, with orders arriving on time and shipments processed quickly. They note specific strengths in product availability and accuracy, mentioning a wide selection, items matching descriptions, and products that meet their needs. The store also receives strong praise for service reliability and ease of ordering, including straightforward payments, professional packaging, and responsive, trustworthy support. Overall, the experience is described as seamless and dependable, with regular customers expressing continued trust and repeat purchases.
Reviews 2, 3 and 4 stars
Reset filtersB
Rating: 4 out of 5
Perfect delivery in Locker but a bit slow after all
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A
Rating: 2 out of 5
Long delivery time and poor communication
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Response from Europe Incontinence
Dear, Due to the large number of Suprima references (almost 500), we only have a limited stock of the main references for these products. The other references are therefore only available on order, which explains why the delivery time for your order was longer than for the others. Our apologies if this was not explained correctly to you. Best regards, Europe Incontinence
E
Rating: 4 out of 5
Always satisfied with the site, professional and responsive. However, a real lack of seriousness on the part of the delivery people.... Too bad
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J
Rating: 4 out of 5
No problem with delivery and the order. However, I received false information telling me that the order had to be redone on a site resembling yours. Which I certainly did not do. So I almost got scammed! How can you avoid this kind of dishonesty? Is it possible? Best regards
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N
Rating: 3 out of 5
I am very satisfied with the shipments with which I have no problem, but I have needed customer service several times and there, their responses take several days with a tone bordering on insolence. I am a regular customer and I did not like that at all.
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C
Rating: 4 out of 5
Good service, quite fast but sometimes more or less long ...
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D
Rating: 4 out of 5
I am moderately satisfied with the information about the packages sent. For example, I received one package on Tuesday and another 3 days later without any indication that there was a second package on the way because there wasn't enough space in the first one.
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N
Rating: 4 out of 5
Fast delivery
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R
Rating: 2 out of 5
Order delivered not really respecting delivery times. 4 days before shipping the order
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Response from Europe Incontinence
Hello, You placed your order on a Saturday, but we ship orders from Monday to Friday. Therefore, your order was shipped the next business day, Monday. In the meantime, Mondial Relay also experienced a delay due to a problem in their sorting center, which means that your order arrived at their facility on Monday but could only be processed the next day or the day after, causing the delivery delay to you. We apologize for the inconvenience caused, although it was beyond our control. Best regards, Europe Incontinence
R
Rating: 4 out of 5
Hello, I have requested a Tena slip super XXL sample several times and have not received a response
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Response from Europe Incontinence
Hello Sir, Unfortunately, we currently do not have samples for this product. We have asked our 'Product' team to reorder so that we can send you one. In the future, could you please make your request in the 'Message about your order' box when placing your order on our site? Best regards, Europe Incontinence
F
Rating: 3 out of 5
Delivery quite slow
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Response from Europe Incontinence
Hello, Your order from Friday, September 6 at 12:26 PM was shipped from our warehouse the same day at 3:33 PM, about 3 hours after it. It was delivered to you on Wednesday, September 11 with a 1-day delay by DPD, the delivery time being 48 working hours. Best regards, Europe Incontinence
T
Rating: 4 out of 5
Unfortunately, there was no film.
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A
Rating: 3 out of 5
The company is responsible for the timely distribution of products; however, the hiring of the distribution company has exceeded a week for the second time, even though they have the product in their possession within a couple of days.
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Response from Europe Incontinence
Hello, We regret that InPost took longer than expected to deliver your order. We apologize for any inconvenience this may have caused you. Best regards, Europe Incontinence
A
Rating: 3 out of 5
the tape on the package needs to be better. so a minus, when you want discreet transmission. but otherwise it was fast shipping and easy payment through pay pal
Response from Europe Incontinence
Hello, We would like to thank you for your opinion and have passed on your comment to our logistics manager. Regards, Europe Incontinence
S
Rating: 4 out of 5
The total to reach to receive products without shipping costs is really too high in my opinion.
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H
Rating: 4 out of 5
good
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A
Rating: 2 out of 5
Arrived very late when it said 24/48 hours. High shipping cost for that service.
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Response from Europe Incontinence
Hello, The delivery times for Spain are 3 to 4 working days after shipping. Your order will be shipped within 24 to 48 working hours. Best regards, Europe Incontinence
J
Rating: 2 out of 5
Very long delivery times
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Response from Europe Incontinence
Hello, We regret that InPost took longer than expected to deliver your order. We apologize for any inconvenience this may have caused you. Best regards, Europe Incontinence
J
Rating: 3 out of 5
My experience was not precisely in the water. It served to contain and not damage the clothing. I tried it in the shower beforehand and my opinion is that it will hardly contain incontinence in the water under a swimsuit.
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Response from Europe Incontinence
Hello, Thank you for your opinion. Swimmates is a diaper intended for fecal incontinence. Is this the case? Best regards, Europe Incontinence
M
Rating: 4 out of 5
Everything was very good, from tracking to pickup. I don't give it a 10 because the delivery date was delayed a few days more than expected.
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Response from Europe Incontinence
Hello, We apologize for the slight delay. Best regards, Europe Incontinence
M
Rating: 4 out of 5
Perfect
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B
Rating: 4 out of 5
Clear
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E
Rating: 2 out of 5
The product does not seem to contain my child's urination. After washing, it is difficult to dry by hanging it on a clothesline. I thought I would reduce the number of my laundry but so far I am disappointed
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Response from Europe Incontinence
Hello, We are sorry to hear that. Have you tried drying it near a heat source, like a radiator? If needed, do not hesitate to contact our services so that we can also pass this information on to the manufacturer. Best regards, Europe Incontinence
A
Rating: 3 out of 5
Good in terms of prices but delivery time very very long, even really too long. According to the conditions, shipping in 24 hours, which is totally false!
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Response from Europe Incontinence
Hello Madam, 95% of orders are shipped within 24 hours. In June, however, we experienced a peak in activity that increased our delivery times, we apologize for that. Best regards, Europe Incontinence
N
Rating: 3 out of 5
I have not yet received my order, but the managers are not at the level of EUROPE INCONTINENCE: their DPD delivery service is below EVERYTHING, I have only had problems with them when they are in charge of a delivery.
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Response from Europe Incontinence
Hello, Thank you for your feedback. Please note that we offer other delivery methods: Chronopost, UPS, Colissimo, Mondial Relay, ... Best regards, Europe Incontinence
B
Rating: 2 out of 5
Received defective product, reported this, sent the requested photos, and there would be inquiries made with the manufacturer. Subsequently, no response for 2 weeks now. I asked last week if there was any news and if I could return and exchange the product for another brand, but it remains silent. Responding faster and properly resolving defects or complaints would be better. For now, this was the first and last time I ordered there, I am still waiting for a solution.
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Response from Europe Incontinence
Dear, Our apologies for the delay in processing your request. However, we are glad that everything is now in order. Best regards, Europe Incontinence
C
Rating: 4 out of 5
Hello. Nothing to say, the package was delivered quickly
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M
Rating: 2 out of 5
For the last two orders, I receive a message that my order is not completed, the amount is 89.70 while I paid 80.40 as usual!! I ask why?, no response!! I receive the email that my order is taken into account and the payment made!! Why this abnormal order email??
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Response from Europe Incontinence
Hello, We apologize for this technical problem which has been resolved since. Best regards, Europe Incontinence
G
Rating: 3 out of 5
Great site for products and choice but service through BRT couriers in particular is terrible. On Friday, I think to save money they delivered 2 boxes packed together to pay less but the weight reached 35 kilos and no logistics center would pick it up. The previous shipment has yet to arrive and I am waiting for a refund. Not a positive judgment
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Response from Europe Incontinence
Hello, Thank you for your feedback. It is strange because the order in question (EU-34891) weighed only 13 kg in total. Are you sure it is the right one? If not, please let us know so we can check it together. Best regards, Europe Incontinence
E
Rating: 4 out of 5
Hello, super happy there was a delivery issue and you resolved the problem quite quickly. Thank you
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J
Rating: 4 out of 5
Small problem for me, it's the delivery. I am told that I will be delivered on such day, but it does not specify whether it's in the morning or afternoon, which forces me to always be at home.
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M
Rating: 4 out of 5
I am happy
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F
Rating: 4 out of 5
Fast shipping.
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P
Rating: 3 out of 5
Products are compliant but it took 8 days between the order and delivery, which is long. I had to buy some at the pharmacy for an emergency, even though it was indicated that products were available and deliverable within 24 hours.........far from reality and I am questioning a new order.
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A
Rating: 4 out of 5
The purchase is very easy to make, everything is very clear, until it comes to tracking, it is a bit chaotic and in the end you don't know who delivers it to you, I also don't like the waiting time which is usually between 8 days and 2 weeks if there are holidays in between, otherwise everything is correct, well packaged and quality.
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Response from Europe Incontinence
Hello, We have made some changes to our delivery partners. You will find new carriers like UPS and SEUR. Best regards, Europe Incontinence
T
Rating: 4 out of 5
Respects the delivery deadline
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F
Rating: 4 out of 5
late delivery
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J
Rating: 3 out of 5
Too bad you have to pay an extra for discreet packaging for this type of product!
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J
Rating: 4 out of 5
well nothing to say
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