The online store excels in providing a wide selection of products at competitive prices, which customers frequently highlight as a major advantage. The ordering process is described as straightforward and efficient, allowing for quick transactions. Delivery times are consistently praised, with many noting that their orders arrived promptly within the communicated shipping windows, often faster than expected. Customers also appreciate the professionalism of the service, with prompt communication regarding order confirmations and shipping updates.
Little consideration for customers. It is advised not to have any issues with your order. If that is the case, do not count on the customer service to help you.
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Response from Europe Incontinence
Hello,
We are sincerely sorry to read your comment and regret that you feel this way. The satisfaction of our customers and the quality of our after-sales service are at the heart of our priorities.
We would like to understand exactly what happened and review your file in order to find a solution. Please do not hesitate to contact us directly by providing the information related to your order.
Best regards,
Europe Incontinence
J
johan B.
Rating: 4 out of 5
following a purchase from 11/07/2026
8
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Irene L.
Rating: 4 out of 5
following a purchase from 09/07/2026
first everything was agreed and on time
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JEANNINE V.
Rating: 4 out of 5
following a purchase from 07/07/2026
happy with a first order; I came back and still happy
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JEAN PIERRE L.
Rating: 4 out of 5
following a purchase from 03/07/2026
Very serious company, fast delivery. Very satisfied
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Mame F.
Rating: 4 out of 5
following a purchase from 02/07/2026
Good quality
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Peter C.
Rating: 4 out of 5
following a purchase from 03/07/2026
Ordering via smartphone is quite difficult
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Nicole V.
Rating: 4 out of 5
following a purchase from 02/07/2026
Everything was fine with my order, delivered quickly. Thank you.
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Dirk V.
Rating: 4 out of 5
following a purchase from 22/06/2026
Effective and fast
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Irene L.
Rating: 4 out of 5
following a purchase from 18/06/2026
went well, thank you for that
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ANTONIO T.
Rating: 2 out of 5
following a purchase from 11/06/2026
I ordered with home delivery and they left it at a pickup point without notifying me and I couldn't access my package. I am waiting for them to resolve it
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Response from Europe Incontinence
Hello:
We sincerely apologize for this inconvenience, which is completely beyond our control.
In this situation, we invite you to contact our customer service, which will be happy to assist you and find a solution quickly.
Sincerely,
Europe Incontinence
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Michel D.
Rating: 2 out of 5
following a purchase from 11/06/2026
order delivered in two parts with a 2-day interval
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Response from Europe Incontinence
Hello Michel,
We thank you for your feedback.
Indeed, when an item from your order is temporarily unavailable in our central stock, we prefer to proceed with a partial shipment. Our goal is to deliver the first products to you without delay, in order to best meet our deadlines, rather than blocking your entire order. The rest of your items are then shipped to you as soon as they are received, which explains this small interval of two days.
We hope that the products received give you complete satisfaction and we remain at your disposal for any questions.
Best regards,
Europe Incontinence
P
Paulette R.
Rating: 4 out of 5
following a purchase from 07/06/2026
Nothing to complain about. Deadline respected and package in good condition.
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Maria Alice C.
Rating: 4 out of 5
following a purchase from 05/06/2026
It just took longer than indicated at the time of purchase. There was a failure in the payment reception system. I managed to resolve it by email.
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Bert N.
Rating: 4 out of 5
following a purchase from 07/06/2026
Okay
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Jyrki K.
Rating: 4 out of 5
following a purchase from 19/05/2026
Produts are perfect , transportation got only 4 stars. I got the tracking number but it showed allways thet the parcel is on its way, nothing else.
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Guy L.
Rating: 4 out of 5
following a purchase from 01/06/2026
At first glance, Mondial Relay does not meet the delivery deadline estimated by you
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Reynelde V.
Rating: 4 out of 5
following a purchase from 01/06/2026
the black plastic packaging is not pleasant to remove.
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Catherine D.
Rating: 4 out of 5
following a purchase from 31/05/2026
delivery a bit long
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sylvain C.
Rating: 4 out of 5
following a purchase from 31/05/2026
for the first time, order received very late
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Response from Europe Incontinence
Hello Sylvain,
We sincerely apologize for this unusual delay. We are doing everything possible to ensure that this does not happen again and that your next experience is fully satisfactory.
Best regards,
Europe Incontinence
C
Carolina S.
Rating: 4 out of 5
following a purchase from 28/05/2026
Speed and good product, but they are very expensive, they could lower the prices of these products, dependent people also have the right to go to the pool and beach.
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roger B.
Rating: 4 out of 5
following a purchase from 25/05/2026
This review does not correspond to this delivery. Please excuse me.
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bruno G.
Rating: 2 out of 5
following a purchase from 25/05/2026
Big delivery problems
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Response from Europe Incontinence
Hello Mr. Gosselin,
Thank you for your feedback and we apologize for this inconvenience.
Unfortunately, this is a problem related to the carrier. This situation is independent of our will, and we are doing what is necessary on our side to see what happened.
For any other questions, please do not hesitate to contact our customer service by email.
Best regards,
Europe Incontinence
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Antonino M.
Rating: 4 out of 5
following a purchase from 17/05/2026
The delivery is always to my satisfaction.
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Irene L.
Rating: 4 out of 5
following a purchase from 16/05/2026
went well
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Foucauld L.
Rating: 2 out of 5
following a purchase from 18/05/2026
The package was sent to a different address than the one indicated in the email... informing me where to go to pick it up. It was by calling Mondial Relay that I learned the exact delivery site.
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Response from Europe Incontinence
Hello Mr. Lestienne,
Thank you for your feedback and we sincerely apologize for this inconvenience.
Unfortunately, this is a problem related to the carrier. This situation is completely independent of our will, and we are currently doing everything possible with Mondial Relay to understand what happened so that this does not happen again.
We are, however, relieved that you were able to locate your package. For any other questions or if you need further assistance, please do not hesitate to contact our customer service by email.
Best regards,
Europe Incontinence
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Sophie C.
Rating: 4 out of 5
following a purchase from 04/05/2026
Lacks a bit of speed and rarely has promo codes. I would say never.
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Mario B.
Rating: 4 out of 5
following a purchase from 11/05/2026
Very efficient! The courier did not deliver the package on time, I reported it and they immediately urged the courier!
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JW T.
Rating: 4 out of 5
following a purchase from 05/05/2026
First and fast.
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FRANCESCO M.
Rating: 2 out of 5
following a purchase from 22/04/2026
Product not similar to what was advertised. Lack of respect for delivery times.
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Response from Europe Incontinence
Good morning Mr. Moussuto,
We are sorry to learn that your order does not fully satisfy you, both regarding delivery times and product compliance.
In case of problems with an order, we recommend that you contact our customer service directly via email. It is the quickest way to receive personalized assistance and find a timely solution to your situation.
Our team is at your complete disposal to handle your request as quickly as possible.
Best regards,
Europe Incontinence
M
Maryline P.
Rating: 4 out of 5
following a purchase from 07/04/2026
Bad
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Henri G.
Rating: 4 out of 5
following a purchase from 02/04/2026
Satisfied with the delivered products. It is regrettable to have to pay €2 for the package not to bear the name Europe Incontinence (too evocative when one aspires to discretion).
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Eckhard R.
Rating: 4 out of 5
following a purchase from 18/03/2026
The ordering and processing was problem-free. The only point of criticism is that you only see the correct product price at the end of the order in the shopping cart. This changed for me after I entered the delivery country. The positive aspect is that you are constantly informed about the progress of the order and delivery.
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Alberto O.
Rating: 4 out of 5
following a purchase from 13/03/2026
Everything as expected, very good.
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Paulette R.
Rating: 4 out of 5
following a purchase from 06/03/2026
Delivery on time. Only small downside, the boxes of the products were somewhat damaged. Fortunately, it was nothing fragile!...
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Response from Europe Incontinence
Hello Paulette,
Thank you for your feedback. We are happy that the delivery was on time and take note of your comment regarding the packaging.
Best regards,
Europe Incontinence
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Sorrentino A.
Rating: 4 out of 5
following a purchase from 01/03/2026
Perfect
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Pascal R.
Rating: 4 out of 5
following a purchase from 26/02/2026
Everything went on time.
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Claire B.
Rating: 4 out of 5
following a purchase from 26/02/2026
Discreet delivery, I will continue to use your services.
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andre W.
Rating: 4 out of 5
following a purchase from 16/02/2026
Satisfactory deadlines and prices but changing the delivery point requires me to travel for 30 minutes
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Stephane F.
Rating: 4 out of 5
following a purchase from 17/02/2026
The carrier DPD transferred the package to Chronopost and no second delivery attempt at home. Email received 40 minutes before delivery!!!
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