Customer reviews of Europe Incontinence

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 3 141 published reviews
5 2 708 86% 4 236 8% 3 82 3% 2 48 2% 1 67 2%

Summary of reviews

Customers consistently highlight fast, reliable delivery and convenient fulfillment, with orders arriving on time and shipments processed quickly. They note specific strengths in product availability and accuracy, mentioning a wide selection, items matching descriptions, and products that meet their needs. The store also receives strong praise for service reliability and ease of ordering, including straightforward payments, professional packaging, and responsive, trustworthy support. Overall, the experience is described as seamless and dependable, with regular customers expressing continued trust and repeat purchases.

Reviews 2 and 4 stars

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I
Irene L.
Rating: 4 out of 5
following a purchase from 31/08/2026
first
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Indiana M.
Rating: 4 out of 5
following a purchase from 27/08/2026
Satisfied
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Melanija C.
Rating: 4 out of 5
following a purchase from 21/08/2026
Fast delivery, but a bit crushed package.
C
Christophe B.
Rating: 4 out of 5
following a purchase from 20/08/2026
Delivery speed and compliant with the request. Just don't choose locker as the package is very large and tall. I couldn't get the box out, had to destroy it on site. The delivery person must have really forced it to fit in the locker.
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Paulette P.
Rating: 4 out of 5
following a purchase from 08/08/2026
I ordered 1 pack of large panties to try on, they fit me well. I also took some size M panties, would you take back the unused packs? For the purchase of large panties, please thank you.
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Martine T.
Rating: 4 out of 5
following a purchase from 09/08/2026
This almost turned out to be a very bad experience because of a Chronopost delivery person, since I literally got my package "stolen" in the elevator by a neighbor because the delivery person was too lazy to deliver it to me in person even though I told him I was disabled AND that there was an elevator. But the neighbor didn't find the contents of the package to his liking, I found my package "opened" in the elevator some time later. We almost faced disaster because of Chronopost!
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Ana L.
Rating: 4 out of 5
following a purchase from 08/08/2026
It is very useful and comfortable
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Ralf J.
Rating: 2 out of 5
following a purchase from 06/08/2026
A box was not wrapped in black foil, it was torn open and obviously needed to be re-glued, yet the box was so ripped that one could see from the outside what was packed. Packages were presumably discovered. Unfortunately, I have experienced this before.
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Response from Europe Incontinence
Good day Ralf,

we are sorry that your package arrived in this condition. Please contact our customer service via email and provide your order number so that we can check the situation and find a solution together.

We take your comment very seriously and will ensure to improve our service in the future.

Thank you for your feedback and your understanding.

Best regards
Europe Incontinence
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P. N.
Rating: 4 out of 5
following a purchase from 05/08/2026
Hello, I would like to know where my ordered pants are. I ordered and paid for them last Sunday, and it is taking a long time for them to be delivered. They are fine, I have placed and received an earlier order. I would like clarification on this order. Kind regards, Pauline Hylkema
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Claire B.
Rating: 4 out of 5
following a purchase from 27/07/2026
Competitive prices, serious service.
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María Del Valle S.
Rating: 4 out of 5
following a purchase from 25/07/2026
It has been very good, I recommend it.
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Alessandra D.
Rating: 4 out of 5
following a purchase from 22/07/2026
A little bit big, but the sizes were there. Anyway, excellent quality diapers, sturdy and well made.
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Francois T.
Rating: 2 out of 5
following a purchase from 11/07/2026
Little consideration for customers. It is advised not to have any issues with your order. If that is the case, do not count on the customer service to help you.
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Response from Europe Incontinence
Hello,

We are sincerely sorry to read your comment and regret that you feel this way. The satisfaction of our customers and the quality of our after-sales service are at the heart of our priorities.

We would like to understand exactly what happened and review your file in order to find a solution. Please do not hesitate to contact us directly by providing the information related to your order.

Best regards,
Europe Incontinence
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Johan B.
Rating: 4 out of 5
following a purchase from 11/07/2026
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Irene L.
Rating: 4 out of 5
following a purchase from 09/07/2026
first everything was agreed and on time
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Jeannine V.
Rating: 4 out of 5
following a purchase from 07/07/2026
happy with a first order; I came back and still happy
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Jean Pierre L.
Rating: 4 out of 5
following a purchase from 03/07/2026
Very serious company, fast delivery. Very satisfied
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Mame F.
Rating: 4 out of 5
following a purchase from 02/07/2026
Good quality
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Peter C.
Rating: 4 out of 5
following a purchase from 03/07/2026
Ordering via smartphone is quite difficult
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Nicole V.
Rating: 4 out of 5
following a purchase from 02/07/2026
Everything was fine with my order, delivered quickly. Thank you.
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Dirk V.
Rating: 4 out of 5
following a purchase from 22/06/2026
Effective and fast
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Irene L.
Rating: 4 out of 5
following a purchase from 18/06/2026
went well, thank you for that
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Antonio T.
Rating: 2 out of 5
following a purchase from 11/06/2026
I ordered with home delivery and they left it at a pickup point without notifying me and I couldn't access my package. I am waiting for them to resolve it
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Response from Europe Incontinence
Hello:

We sincerely apologize for this inconvenience, which is completely beyond our control.

In this situation, we invite you to contact our customer service, which will be happy to assist you and find a solution quickly.

Sincerely,
Europe Incontinence
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Michel D.
Rating: 2 out of 5
following a purchase from 11/06/2026
order delivered in two parts with a 2-day interval
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Response from Europe Incontinence
Hello Michel,

We thank you for your feedback.

Indeed, when an item from your order is temporarily unavailable in our central stock, we prefer to proceed with a partial shipment. Our goal is to deliver the first products to you without delay, in order to best meet our deadlines, rather than blocking your entire order. The rest of your items are then shipped to you as soon as they are received, which explains this small interval of two days.

We hope that the products received give you complete satisfaction and we remain at your disposal for any questions.

Best regards,
Europe Incontinence
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Paulette R.
Rating: 4 out of 5
following a purchase from 07/06/2026
Nothing to complain about. Deadline respected and package in good condition.
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Maria Alice C.
Rating: 4 out of 5
following a purchase from 05/06/2026
It just took longer than indicated at the time of purchase. There was a failure in the payment reception system. I managed to resolve it by email.
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Bert N.
Rating: 4 out of 5
following a purchase from 07/06/2026
Okay
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Jyrki K.
Rating: 4 out of 5
following a purchase from 19/05/2026
Produts are perfect , transportation got only 4 stars. I got the tracking number but it showed allways thet the parcel is on its way, nothing else.
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Guy L.
Rating: 4 out of 5
following a purchase from 01/06/2026
At first glance, Mondial Relay does not meet the delivery deadline estimated by you
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Reynelde V.
Rating: 4 out of 5
following a purchase from 01/06/2026
the black plastic packaging is not pleasant to remove.
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Catherine D.
Rating: 4 out of 5
following a purchase from 31/05/2026
delivery a bit long
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Sylvain C.
Rating: 4 out of 5
following a purchase from 31/05/2026
for the first time, order received very late
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Response from Europe Incontinence
Hello Sylvain,

We sincerely apologize for this unusual delay. We are doing everything possible to ensure that this does not happen again and that your next experience is fully satisfactory.

Best regards,
Europe Incontinence
C
Carolina S.
Rating: 4 out of 5
following a purchase from 28/05/2026
Speed and good product, but they are very expensive, they could lower the prices of these products, dependent people also have the right to go to the pool and beach.
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Roger B.
Rating: 4 out of 5
following a purchase from 25/05/2026
This review does not correspond to this delivery. Please excuse me.
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Bruno G.
Rating: 2 out of 5
following a purchase from 25/05/2026
Big delivery problems
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Response from Europe Incontinence
Hello Mr. Gosselin,

Thank you for your feedback and we apologize for this inconvenience.

Unfortunately, this is a problem related to the carrier. This situation is independent of our will, and we are doing what is necessary on our side to see what happened.

For any other questions, please do not hesitate to contact our customer service by email.

Best regards,
Europe Incontinence
A
Antonino M.
Rating: 4 out of 5
following a purchase from 17/05/2026
The delivery is always to my satisfaction.
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Irene L.
Rating: 4 out of 5
following a purchase from 16/05/2026
went well
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Foucauld L.
Rating: 2 out of 5
following a purchase from 18/05/2026
The package was sent to a different address than the one indicated in the email... informing me where to go to pick it up. It was by calling Mondial Relay that I learned the exact delivery site.
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Response from Europe Incontinence
Hello Mr. Lestienne,

Thank you for your feedback and we sincerely apologize for this inconvenience.

Unfortunately, this is a problem related to the carrier. This situation is completely independent of our will, and we are currently doing everything possible with Mondial Relay to understand what happened so that this does not happen again.

We are, however, relieved that you were able to locate your package. For any other questions or if you need further assistance, please do not hesitate to contact our customer service by email.

Best regards,
Europe Incontinence
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Sophie C.
Rating: 4 out of 5
following a purchase from 04/05/2026
Lacks a bit of speed and rarely has promo codes. I would say never.
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Mario B.
Rating: 4 out of 5
following a purchase from 11/05/2026
Very efficient! The courier did not deliver the package on time, I reported it and they immediately urged the courier!
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