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J
Rating: 4 out of 5
First and fast.
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Customer reviews of Europe Incontinence
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 3 141 published reviews
Summary of reviews
Customers consistently highlight fast, reliable delivery and convenient fulfillment, with orders arriving on time and shipments processed quickly. They note specific strengths in product availability and accuracy, mentioning a wide selection, items matching descriptions, and products that meet their needs. The store also receives strong praise for service reliability and ease of ordering, including straightforward payments, professional packaging, and responsive, trustworthy support. Overall, the experience is described as seamless and dependable, with regular customers expressing continued trust and repeat purchases.
Reviews 2 and 4 stars
Reset filtersF
Rating: 2 out of 5
Product not similar to what was advertised. Lack of respect for delivery times.
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Response from Europe Incontinence
Good morning Mr. Moussuto,
We are sorry to learn that your order does not fully satisfy you, both regarding delivery times and product compliance.
In case of problems with an order, we recommend that you contact our customer service directly via email. It is the quickest way to receive personalized assistance and find a timely solution to your situation.
Our team is at your complete disposal to handle your request as quickly as possible.
Best regards,
Europe Incontinence
We are sorry to learn that your order does not fully satisfy you, both regarding delivery times and product compliance.
In case of problems with an order, we recommend that you contact our customer service directly via email. It is the quickest way to receive personalized assistance and find a timely solution to your situation.
Our team is at your complete disposal to handle your request as quickly as possible.
Best regards,
Europe Incontinence
M
Rating: 4 out of 5
Bad
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H
Rating: 4 out of 5
Satisfied with the delivered products. It is regrettable to have to pay €2 for the package not to bear the name Europe Incontinence (too evocative when one aspires to discretion).
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E
Rating: 4 out of 5
The ordering and processing was problem-free. The only point of criticism is that you only see the correct product price at the end of the order in the shopping cart. This changed for me after I entered the delivery country. The positive aspect is that you are constantly informed about the progress of the order and delivery.
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A
Rating: 4 out of 5
Everything as expected, very good.
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P
Rating: 4 out of 5
Delivery on time. Only small downside, the boxes of the products were somewhat damaged. Fortunately, it was nothing fragile!...
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Response from Europe Incontinence
Hello Paulette,
Thank you for your feedback. We are happy that the delivery was on time and take note of your comment regarding the packaging.
Best regards,
Europe Incontinence
Thank you for your feedback. We are happy that the delivery was on time and take note of your comment regarding the packaging.
Best regards,
Europe Incontinence
S
Rating: 4 out of 5
Perfect
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P
Rating: 4 out of 5
Everything went on time.
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C
Rating: 4 out of 5
Discreet delivery, I will continue to use your services.
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A
Rating: 4 out of 5
Satisfactory deadlines and prices but changing the delivery point requires me to travel for 30 minutes
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S
Rating: 4 out of 5
The carrier DPD transferred the package to Chronopost and no second delivery attempt at home. Email received 40 minutes before delivery!!!
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E
Rating: 4 out of 5
Almost perfect. Delivery times to be shortened if possible. Thank you in advance.
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T
Rating: 2 out of 5
Note the quality of the package delivery. This time a day late Postnl and had to pick up! Something about privacy and time-critical delivery? Agree on service level with the relevant package service and offer this option paid to the customer!
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Response from Europe Incontinence
Dear,
We thank you for your feedback, but regret that you are dissatisfied. We fully understand your displeasure.
Your complaint will be forwarded to the carrier responsible for the delivery of your package. Unfortunately, we have no control over the deliveries themselves, as it is an independent delivery service.
However, we do everything we can to prevent such situations from occurring again in the future.
If you wish to place an order again, you can choose another carrier if desired.
Our apologies for the inconvenience, even though this is beyond our control.
Best regards,
Europe Incontinence
We thank you for your feedback, but regret that you are dissatisfied. We fully understand your displeasure.
Your complaint will be forwarded to the carrier responsible for the delivery of your package. Unfortunately, we have no control over the deliveries themselves, as it is an independent delivery service.
However, we do everything we can to prevent such situations from occurring again in the future.
If you wish to place an order again, you can choose another carrier if desired.
Our apologies for the inconvenience, even though this is beyond our control.
Best regards,
Europe Incontinence
D
Rating: 4 out of 5
A bit of a wait
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D
Rating: 4 out of 5
Accessible products, good value for money.
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G
Rating: 4 out of 5
Very good quality
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K
Rating: 2 out of 5
As with all previous orders, the announced delivery date was not met. The tracking only works up to the border. Presumably, the packages remain there for a week without the recipient being informed.
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Response from Europe Incontinence
Good day,
we thank you for your feedback, but we regret your dissatisfaction, which we can fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package. Unfortunately, we have no influence over the deliveries themselves, as it is an independent delivery service.
However, we will do everything we can to ensure that such a situation does not happen again in the future.
We would like to point out that you can choose a different transport service provider for a new order if you wish.
We apologize for the inconveniences, which are unfortunately beyond our control.
Best regards,
Europe Incontinence
we thank you for your feedback, but we regret your dissatisfaction, which we can fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package. Unfortunately, we have no influence over the deliveries themselves, as it is an independent delivery service.
However, we will do everything we can to ensure that such a situation does not happen again in the future.
We would like to point out that you can choose a different transport service provider for a new order if you wish.
We apologize for the inconveniences, which are unfortunately beyond our control.
Best regards,
Europe Incontinence
M
Rating: 4 out of 5
Very interesting site but delivery longer than usual
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M
Rating: 2 out of 5
very unhappy because of too much waiting for the package (proposed dates largely exceeded) and especially zero tracking as soon as the order was placed and zero customer service, because I followed up twice by email to get precise tracking and I never received a response!! In fact, the package stayed with you for days (probably missing products..) because as soon as Chronopost took it over, it took 2 days, so the carrier is not to blame! Moreover, a Molicare form stool protection is absolutely useless, not waterproof at all!! Even the caregiver has never seen that in her career! So I don't think I will buy from you again.
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Response from Europe Incontinence
Hello,
We are sorry to hear about your justified dissatisfaction.
Indeed, we encountered a delivery problem with the products you ordered which caused a delay. We apologize for this inconvenience.
As for the Molicare Stool protection, we are surprised to read your opinion, as we have only received positive feedback regarding this product. Your feedback will nevertheless be forwarded to the manufacturer.
We hope that a potential new order with us will be more positive. We are doing everything we can to ensure our customers' satisfaction.
Best regards,
Europe Incontinence
We are sorry to hear about your justified dissatisfaction.
Indeed, we encountered a delivery problem with the products you ordered which caused a delay. We apologize for this inconvenience.
As for the Molicare Stool protection, we are surprised to read your opinion, as we have only received positive feedback regarding this product. Your feedback will nevertheless be forwarded to the manufacturer.
We hope that a potential new order with us will be more positive. We are doing everything we can to ensure our customers' satisfaction.
Best regards,
Europe Incontinence
J
Rating: 4 out of 5
Really what the product describes
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S
Rating: 2 out of 5
There was a lot of delay in the delivery which caused me some difficulties. Indeed, there were delivery failures indicated while I had specifically requested a delivery to a relay point (1 order = 2 packages). I only received one of the 2 packages for a long time, the other one having been returned for an unknown reason.
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Response from Europe Incontinence
Hello,
Thank you for your feedback but we are sorry to hear about your dissatisfaction which we completely understand.
Your complaint will be forwarded to the carrier, responsible for the delivery of your package. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
However, we are doing everything possible to ensure that this kind of situation does not happen again in the future.
We sincerely apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence
Thank you for your feedback but we are sorry to hear about your dissatisfaction which we completely understand.
Your complaint will be forwarded to the carrier, responsible for the delivery of your package. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
However, we are doing everything possible to ensure that this kind of situation does not happen again in the future.
We sincerely apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence
J
Rating: 2 out of 5
Hello, I did not receive my package at the pickup point and I had to go much further to a filthy garage and my package smelled like diesel, moreover I would have liked it to be in 2 boxes as you usually do.
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Response from Europe Incontinence
Hello,
Thank you for your order and your feedback.
Your order being too large for the lockers of the locker you selected, we were forced to deliver it to the nearest available pickup point.
Indeed, the carrier now requires us to ship orders with as few packages as possible. Therefore, we had to combine your 2 packages into 1 larger package.
Thank you for your understanding.
Best regards,
Europe Incontinence.
Thank you for your order and your feedback.
Your order being too large for the lockers of the locker you selected, we were forced to deliver it to the nearest available pickup point.
Indeed, the carrier now requires us to ship orders with as few packages as possible. Therefore, we had to combine your 2 packages into 1 larger package.
Thank you for your understanding.
Best regards,
Europe Incontinence.
M
Rating: 4 out of 5
Fast delivery time
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J
Rating: 4 out of 5
product conforms very good price packaging carton a bit fragile
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J
Rating: 2 out of 5
Delivery problem at home For the first time, the usual delivery by DPD to the floor following my explicit request was not carried out, replaced, while I was present, by a delivery by Chronopost to the caretaker. This imposes a transfer that is very difficult for me.
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Response from Europe Incontinence
Hello,
Thank you for your feedback, and we sincerely regret the dissatisfaction encountered. We fully understand your discontent.
Your complaint will be forwarded to the carrier responsible for delivering your package. Indeed, since the delivery is handled by an independent provider, we do not have direct control over its execution.
However, please be assured that we remain attentive to this type of situation and are doing everything possible to ensure it does not happen again in the future.
Furthermore, if you wish to place a new order, you will have the option to select another carrier according to your preferences.
We sincerely apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence
Thank you for your feedback, and we sincerely regret the dissatisfaction encountered. We fully understand your discontent.
Your complaint will be forwarded to the carrier responsible for delivering your package. Indeed, since the delivery is handled by an independent provider, we do not have direct control over its execution.
However, please be assured that we remain attentive to this type of situation and are doing everything possible to ensure it does not happen again in the future.
Furthermore, if you wish to place a new order, you will have the option to select another carrier according to your preferences.
We sincerely apologize for the inconvenience caused, although it is independent of our will.
Best regards,
Europe Incontinence
J
Rating: 4 out of 5
The package was open in one of the sides, so the product could have fallen out. Luckily it didn’t so 4 stars
A
Rating: 4 out of 5
Seri
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R
Rating: 4 out of 5
I appreciated punctuality and
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O
Rating: 4 out of 5
understandable site
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L
Rating: 4 out of 5
Thank you
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V
Rating: 4 out of 5
My purchase is perfect but delivery is still a bit complicated
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M
Rating: 4 out of 5
Perfect diapers for my 13-year-old autistic son. Highly absorbent, perfect size. Too bad there isn't a loyalty program. I buy them every month for about 230€, a small gesture from time to time would be appreciated.
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M
Rating: 4 out of 5
Very well
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J
Rating: 4 out of 5
Order compliant
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G
Rating: 4 out of 5
Of very good quality
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J
Rating: 4 out of 5
Package received well this time. A loyalty program would be welcome.
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R
Rating: 4 out of 5
Good product
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C
Rating: 4 out of 5
Very good. Only the deadlines are sometimes slower than other times.
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K
Rating: 4 out of 5
4
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