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D
Rating: 4 out of 5
Quality products at affordable prices.
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Customer reviews of Europe Incontinence
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 3 141 published reviews
Summary of reviews
Customers consistently highlight fast, reliable delivery and convenient fulfillment, with orders arriving on time and shipments processed quickly. They note specific strengths in product availability and accuracy, mentioning a wide selection, items matching descriptions, and products that meet their needs. The store also receives strong praise for service reliability and ease of ordering, including straightforward payments, professional packaging, and responsive, trustworthy support. Overall, the experience is described as seamless and dependable, with regular customers expressing continued trust and repeat purchases.
Reviews 2 and 4 stars
Reset filtersF
Rating: 4 out of 5
On-time delivery
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M
Rating: 2 out of 5
The pants offer no protection.. they leak and after a week of wearing they are already torn at the seams.. no more pants for me here
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Response from Europe Incontinence
Dear,
Thank you for your feedback, but we regret that you are dissatisfied with the quality of the products you ordered.
Your feedback will be forwarded to the manufacturer.
We offer a wide selection of brands and assortments, so you can find the product that best suits you. We invite you to test them and give us your opinion.
Best regards,
Europe Incontinence.
Thank you for your feedback, but we regret that you are dissatisfied with the quality of the products you ordered.
Your feedback will be forwarded to the manufacturer.
We offer a wide selection of brands and assortments, so you can find the product that best suits you. We invite you to test them and give us your opinion.
Best regards,
Europe Incontinence.
S
Rating: 4 out of 5
Order received quickly. Only downside: given the size of the package, it would have been preferable to indicate that delivery to a locker was not possible.
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C
Rating: 4 out of 5
very good product!
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M
Rating: 4 out of 5
Slow shipping.
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G
Rating: 4 out of 5
Excellent quality
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M
Rating: 4 out of 5
Very good service
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D
Rating: 4 out of 5
R.A.S thank you
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R
Rating: 4 out of 5
I ordered twice, good experience, thank you
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S
Rating: 4 out of 5
Very good site and good products. The only problem is the very long delivery time, more than 7 days
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A
Rating: 4 out of 5
Rather than stars, we would appreciate substantial discounts or freebies after a certain number of purchases. Best regards.
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G
Rating: 4 out of 5
The service is efficient especially for responding to and resolving a problem encountered by the customer.
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E
Rating: 4 out of 5
Cannot be delivered to locker which is a shame
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R
Rating: 4 out of 5
Received quickly. Good product, but the cotton absorbent support veil sometimes easily opens at the top on the seam. The adhesive strip is not very effective. But it's not better with competing brands, even the most well-known one.
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I
Rating: 4 out of 5
Exactly what I wanted. Delivery on time! I am a satisfied person
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C
Rating: 2 out of 5
Dissatisfied
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Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction.
Please feel free to let us know what we could do to improve our services.
Best regards,
Europe Incontinence.
Thank you for your feedback, but we are sorry to hear about your dissatisfaction.
Please feel free to let us know what we could do to improve our services.
Best regards,
Europe Incontinence.
G
Rating: 4 out of 5
Of excellent quality
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B
Rating: 2 out of 5
I can't get contact/information... I always get a machine responding
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Response from Europe Incontinence
Good morning,
We do not have a phone line.
However, you can send us your request by email to the following address: [email protected].
Thank you for your understanding.
Sincerely,
Europe Incontinence.
We do not have a phone line.
However, you can send us your request by email to the following address: [email protected].
Thank you for your understanding.
Sincerely,
Europe Incontinence.
J
Rating: 4 out of 5
very good, fast order and delivery. Thank you
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J
Rating: 4 out of 5
a little delay in the package,
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P
Rating: 4 out of 5
perfect
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J
Rating: 2 out of 5
My order did not arrive at the requested pickup point but in two separate boxes, one at a pickup point not chosen 15 km from my home and the other at a pickup point I chose in replacement of the initially selected pickup point, which was not available. Europe Incontinence is not to blame, I believe, I think the mistake comes from Mondial Relay, which does not update its pickup points and then messes up deliveries like this one...
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Response from Europe Incontinence
Hello,
We are sorry to hear about your dissatisfaction, which we fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that this kind of situation does not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
We inform you that in the future, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is independent of our will.
Sincerely,
Europe Incontinence.
We are sorry to hear about your dissatisfaction, which we fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that this kind of situation does not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.
We inform you that in the future, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is independent of our will.
Sincerely,
Europe Incontinence.
M
Rating: 4 out of 5
Good service
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M
Rating: 2 out of 5
I had to return the body because it was not the model I requested. It's a shame that it is not stated on the website that the return is at the customer's expense!
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Response from Europe Incontinence
Good morning,
We are sorry that the product you ordered is not to your liking. Regarding our return policy, everything is explained on this page: https://www.europe-incontinence.com/it/content/3-condizioni-generali-di-vendita.
Best regards,
Europe Incontinence.
We are sorry that the product you ordered is not to your liking. Regarding our return policy, everything is explained on this page: https://www.europe-incontinence.com/it/content/3-condizioni-generali-di-vendita.
Best regards,
Europe Incontinence.
H
Rating: 4 out of 5
Communication is good and clear. The article is important to me. It expands my possibilities. Sending by post without delivery signature went wrong for me. Despite being home, the package was left in a place that other residents from the apartment complex took it.
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Response from Europe Incontinence
Hello,
Thank you for your valuable feedback.
Your complaint will be forwarded to the carrier responsible for the delivery of your package. Hopefully, such situations will not occur in the future. Unfortunately, we have no control over the delivery itself, as we are an independent delivery service.
We inform you that in the future you have the option to choose a different carrier if desired.
We apologize for the inconvenience, although this is beyond our control.
Best regards,
Europe Incontinence.
Thank you for your valuable feedback.
Your complaint will be forwarded to the carrier responsible for the delivery of your package. Hopefully, such situations will not occur in the future. Unfortunately, we have no control over the delivery itself, as we are an independent delivery service.
We inform you that in the future you have the option to choose a different carrier if desired.
We apologize for the inconvenience, although this is beyond our control.
Best regards,
Europe Incontinence.
C
Rating: 4 out of 5
order delivered quickly.
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P
Rating: 4 out of 5
Fast delivery but packaging sometimes too bulky for a locker. Fortunately, the contents are soft...
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G
Rating: 4 out of 5
Very good quality
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M
Rating: 4 out of 5
Really a good product
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P
Rating: 4 out of 5
R A S
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B
Rating: 2 out of 5
It takes a long time for the order to arrive...
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Response from Europe Incontinence
Hello,
We regret your dissatisfaction and we completely understand.
Your complaint will be forwarded to the carrier responsible for delivering your package, hoping that this type of situation does not happen again in the future. Unfortunately, we have no control over deliveries, as we are an independent delivery service.
We inform you that, in the future, you can choose another carrier if you wish.
We apologize for any inconvenience, although this is beyond our control.
Sincerely,
Europe Incontinence.
We regret your dissatisfaction and we completely understand.
Your complaint will be forwarded to the carrier responsible for delivering your package, hoping that this type of situation does not happen again in the future. Unfortunately, we have no control over deliveries, as we are an independent delivery service.
We inform you that, in the future, you can choose another carrier if you wish.
We apologize for any inconvenience, although this is beyond our control.
Sincerely,
Europe Incontinence.
S
Rating: 4 out of 5
Fast and compliant. However, the price is a bit high compensated by free delivery
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C
Rating: 4 out of 5
Good price quality ratio
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E
Rating: 4 out of 5
-
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M
Rating: 4 out of 5
Ras
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S
Rating: 4 out of 5
Took longer than expected but has arrived
C
Rating: 2 out of 5
Wrong delivery
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Response from Europe Incontinence
Dear customer,
We inform you that, in the future, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is beyond our control.
Sincerely,
Europe Incontinence.
We inform you that, in the future, you have the option to choose another carrier if you wish.
We apologize for the inconvenience caused, although it is beyond our control.
Sincerely,
Europe Incontinence.
M
Rating: 2 out of 5
Money for undelivered goods still not received!!! Received item is fine.
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Response from Europe Incontinence
Dear,
We are sorry to hear that you are dissatisfied, which we fully understand.
During this summer holiday, our accounting department, which is currently operating with fewer staff, has indeed fallen behind. We have prioritized your refund so that it can be processed as quickly as possible.
We apologize for the inconvenience, even though this is beyond our control.
Best regards,
Europe Incontinence.
We are sorry to hear that you are dissatisfied, which we fully understand.
During this summer holiday, our accounting department, which is currently operating with fewer staff, has indeed fallen behind. We have prioritized your refund so that it can be processed as quickly as possible.
We apologize for the inconvenience, even though this is beyond our control.
Best regards,
Europe Incontinence.
A
Rating: 4 out of 5
Everything perfect
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