Customer reviews of Europe Incontinence

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 2 971 published reviews
5 2 565 86% 4 225 8% 3 76 3% 2 47 2% 1 58 2%

Summary of reviews

The online store excels in providing a wide selection of products at competitive prices, which customers frequently highlight as a major advantage. The ordering process is described as straightforward and efficient, allowing for quick transactions. Delivery times are consistently praised, with many noting that their orders arrived promptly within the communicated shipping windows, often faster than expected. Customers also appreciate the professionalism of the service, with prompt communication regarding order confirmations and shipping updates.

Reviews 2 and 4 stars

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G
Giang L.
Rating: 4 out of 5
following a purchase from 12/10/2025
The service is efficient especially for responding to and resolving a problem encountered by the customer.
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E
Elise L.
Rating: 4 out of 5
following a purchase from 13/10/2025
Cannot be delivered to locker which is a shame
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R
Richard P.
Rating: 4 out of 5
following a purchase from 12/10/2025
Received quickly. Good product, but the cotton absorbent support veil sometimes easily opens at the top on the seam. The adhesive strip is not very effective. But it's not better with competing brands, even the most well-known one.
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I
I Z.
Rating: 4 out of 5
following a purchase from 14/10/2025
Exactly what I wanted. Delivery on time! I am a satisfied person
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C
CHRISTIANE C.
Rating: 2 out of 5
following a purchase from 11/10/2025
Dissatisfied
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Response from Europe Incontinence
Hello,

Thank you for your feedback, but we are sorry to hear about your dissatisfaction.

Please feel free to let us know what we could do to improve our services.

Best regards,
Europe Incontinence.
G
GUY C.
Rating: 4 out of 5
following a purchase from 11/10/2025
Of excellent quality
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B
Beatriz S.
Rating: 2 out of 5
following a purchase from 07/10/2025
I can't get contact/information... I always get a machine responding
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Response from Europe Incontinence
Good morning,

We do not have a phone line.

However, you can send us your request by email to the following address: [email protected].

Thank you for your understanding.

Sincerely,
Europe Incontinence.
J
jean S.
Rating: 4 out of 5
following a purchase from 06/10/2025
very good, fast order and delivery. Thank you
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JAVIER T.
Rating: 4 out of 5
following a purchase from 03/10/2025
a little delay in the package,
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patrick C.
Rating: 4 out of 5
following a purchase from 02/10/2025
perfect
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J
Jeannine N.
Rating: 2 out of 5
following a purchase from 29/09/2025
My order did not arrive at the requested pickup point but in two separate boxes, one at a pickup point not chosen 15 km from my home and the other at a pickup point I chose in replacement of the initially selected pickup point, which was not available. Europe Incontinence is not to blame, I believe, I think the mistake comes from Mondial Relay, which does not update its pickup points and then messes up deliveries like this one...
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Response from Europe Incontinence
Hello,

We are sorry to hear about your dissatisfaction, which we fully understand.

Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that this kind of situation does not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.

We inform you that in the future, you have the option to choose another carrier if you wish.

We apologize for the inconvenience caused, although it is independent of our will.

Sincerely,
Europe Incontinence.
M
Maryline P.
Rating: 4 out of 5
following a purchase from 29/09/2025
Good service
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M
Maria Rosa B.
Rating: 2 out of 5
following a purchase from 28/09/2025
I had to return the body because it was not the model I requested. It's a shame that it is not stated on the website that the return is at the customer's expense!
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Response from Europe Incontinence
Good morning,

We are sorry that the product you ordered is not to your liking. Regarding our return policy, everything is explained on this page: https://www.europe-incontinence.com/it/content/3-condizioni-generali-di-vendita.

Best regards,
Europe Incontinence.
H
Harry H.
Rating: 4 out of 5
following a purchase from 26/09/2025
Communication is good and clear. The article is important to me. It expands my possibilities. Sending by post without delivery signature went wrong for me. Despite being home, the package was left in a place that other residents from the apartment complex took it.
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Response from Europe Incontinence
Hello,

Thank you for your valuable feedback.

Your complaint will be forwarded to the carrier responsible for the delivery of your package. Hopefully, such situations will not occur in the future. Unfortunately, we have no control over the delivery itself, as we are an independent delivery service.

We inform you that in the future you have the option to choose a different carrier if desired.

We apologize for the inconvenience, although this is beyond our control.

Best regards,
Europe Incontinence.
C
Catherine F.
Rating: 4 out of 5
following a purchase from 14/09/2025
order delivered quickly.
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P
Pascal R.
Rating: 4 out of 5
following a purchase from 14/09/2025
Fast delivery but packaging sometimes too bulky for a locker. Fortunately, the contents are soft...
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G
GUY C.
Rating: 4 out of 5
following a purchase from 12/09/2025
Very good quality
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M
Mirella G.
Rating: 4 out of 5
following a purchase from 11/09/2025
Really a good product
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P
patrick S.
Rating: 4 out of 5
following a purchase from 11/09/2025
R A S
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B
Beatriz S.
Rating: 2 out of 5
following a purchase from 07/09/2025
It takes a long time for the order to arrive...
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Response from Europe Incontinence
Hello,

We regret your dissatisfaction and we completely understand.

Your complaint will be forwarded to the carrier responsible for delivering your package, hoping that this type of situation does not happen again in the future. Unfortunately, we have no control over deliveries, as we are an independent delivery service.

We inform you that, in the future, you can choose another carrier if you wish.

We apologize for any inconvenience, although this is beyond our control.

Sincerely,
Europe Incontinence.
S
Solange R.
Rating: 4 out of 5
following a purchase from 07/09/2025
Fast and compliant. However, the price is a bit high compensated by free delivery
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C
Conny B.
Rating: 4 out of 5
following a purchase from 03/09/2025
Good price quality ratio
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E
Elian S.
Rating: 4 out of 5
following a purchase from 02/09/2025
-
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M
Marie-Thérèse D.
Rating: 4 out of 5
following a purchase from 24/08/2025
Ras
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S
Sarah jane T.
Rating: 4 out of 5
following a purchase from 11/08/2025
Took longer than expected but has arrived
C
Camino M.
Rating: 2 out of 5
following a purchase from 20/08/2025
Wrong delivery
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Response from Europe Incontinence
Dear customer,

We inform you that, in the future, you have the option to choose another carrier if you wish.

We apologize for the inconvenience caused, although it is beyond our control.

Sincerely,
Europe Incontinence.
M
Marleen C.
Rating: 2 out of 5
following a purchase from 04/08/2025
Money for undelivered goods still not received!!! Received item is fine.
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Response from Europe Incontinence
Dear,

We are sorry to hear that you are dissatisfied, which we fully understand.

During this summer holiday, our accounting department, which is currently operating with fewer staff, has indeed fallen behind. We have prioritized your refund so that it can be processed as quickly as possible.

We apologize for the inconvenience, even though this is beyond our control.

Best regards,
Europe Incontinence.
A
AMELIA T.
Rating: 4 out of 5
following a purchase from 08/08/2025
Everything perfect
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L
Laurent L.
Rating: 4 out of 5
following a purchase from 07/08/2025
Correct site, but it's a pity that some products sold are not of good quality. Otherwise, the order and delivery went well.
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J
jose vicente B.
Rating: 4 out of 5
following a purchase from 29/07/2025
The swimmate pads have been as I expected but the others have not,
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A
Anne F.
Rating: 2 out of 5
following a purchase from 05/08/2025
Package arrived far too late
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Response from Europe Incontinence
Hello,

We are sorry to hear about your dissatisfaction, which we fully understand.

Your complaint will be forwarded to the carrier, responsible for the delivery of your package, in the hope that this kind of situation does not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.

We inform you that you have the option to choose another carrier if you wish.

We apologize for the inconvenience caused, although it is independent of our will.

Sincerely,
Europe Incontinence.
R
Reynelde V.
Rating: 4 out of 5
following a purchase from 02/08/2025
impeccable product and delivery, but the black plastic surrounding the packages is unbearable.
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D
didier P.
Rating: 4 out of 5
following a purchase from 02/08/2025
Package arrived all torn
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M
MARIA C.
Rating: 4 out of 5
following a purchase from 28/07/2025
The order was delayed by a day and it no longer worked for me because I had a trip. Other than that, the experience was good and the availability of products was very wide.
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O
Ourdia R.
Rating: 4 out of 5
following a purchase from 21/07/2025
It was difficult at first but after all, it went well.
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E
enrique G.
Rating: 4 out of 5
following a purchase from 13/07/2025
Reliable
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E
ERIC S.
Rating: 2 out of 5
following a purchase from 04/07/2025
On the merchant site, nothing to say, however the products have changed, they have become of poor quality.
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Response from Europe Incontinence
Hello,

Thank you for your feedback, but we are sorry to hear about your dissatisfaction regarding the quality of the products you ordered.

Your feedback will be forwarded to the manufacturer.

Fortunately, we offer a wide range of brands and products so that you can find the product that suits you best.

Best regards,
Europe Incontinence.
A
Anna M.
Rating: 4 out of 5
following a purchase from 09/07/2025
We haven't had time to test them more than once... they can't be reused..
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P. D.
Rating: 4 out of 5
following a purchase from 09/07/2025
Good service and delivery.
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L
Liliane F.
Rating: 2 out of 5
following a purchase from 08/07/2025
Delivery date scheduled between July 11 and 12...BUT package received only on July 16. Really very unfortunate. Otherwise, content OK.
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Response from Europe Incontinence
Hello,

Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.

Due to a large number of orders, we have accumulated some delays and we apologize for that.

We are doing everything possible to ensure that this kind of inconvenience does not happen again in the future.

Best regards,
Europe Incontinence.
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