Customer reviews of Europe Incontinence

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 3 141 published reviews
5 2 708 86% 4 236 8% 3 82 3% 2 48 2% 1 67 2%

Summary of reviews

Customers consistently highlight fast, reliable delivery and convenient fulfillment, with orders arriving on time and shipments processed quickly. They note specific strengths in product availability and accuracy, mentioning a wide selection, items matching descriptions, and products that meet their needs. The store also receives strong praise for service reliability and ease of ordering, including straightforward payments, professional packaging, and responsive, trustworthy support. Overall, the experience is described as seamless and dependable, with regular customers expressing continued trust and repeat purchases.

Reviews 2 and 4 stars

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L
Laurent L.
Rating: 4 out of 5
following a purchase from 07/08/2025
Correct site, but it's a pity that some products sold are not of good quality. Otherwise, the order and delivery went well.
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J
Jose Vicente B.
Rating: 4 out of 5
following a purchase from 29/07/2025
The swimmate pads have been as I expected but the others have not,
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A
Anne F.
Rating: 2 out of 5
following a purchase from 05/08/2025
Package arrived far too late
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Response from Europe Incontinence
Hello,

We are sorry to hear about your dissatisfaction, which we fully understand.

Your complaint will be forwarded to the carrier, responsible for the delivery of your package, in the hope that this kind of situation does not happen again in the future. Unfortunately, we do not have control over the deliveries themselves, as it is an independent delivery service.

We inform you that you have the option to choose another carrier if you wish.

We apologize for the inconvenience caused, although it is independent of our will.

Sincerely,
Europe Incontinence.
R
Reynelde V.
Rating: 4 out of 5
following a purchase from 02/08/2025
impeccable product and delivery, but the black plastic surrounding the packages is unbearable.
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D
Didier P.
Rating: 4 out of 5
following a purchase from 02/08/2025
Package arrived all torn
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M
Maria C.
Rating: 4 out of 5
following a purchase from 28/07/2025
The order was delayed by a day and it no longer worked for me because I had a trip. Other than that, the experience was good and the availability of products was very wide.
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Ourdia R.
Rating: 4 out of 5
following a purchase from 21/07/2025
It was difficult at first but after all, it went well.
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E
Enrique G.
Rating: 4 out of 5
following a purchase from 13/07/2025
Reliable
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Eric S.
Rating: 2 out of 5
following a purchase from 04/07/2025
On the merchant site, nothing to say, however the products have changed, they have become of poor quality.
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Response from Europe Incontinence
Hello,

Thank you for your feedback, but we are sorry to hear about your dissatisfaction regarding the quality of the products you ordered.

Your feedback will be forwarded to the manufacturer.

Fortunately, we offer a wide range of brands and products so that you can find the product that suits you best.

Best regards,
Europe Incontinence.
A
Anna M.
Rating: 4 out of 5
following a purchase from 09/07/2025
We haven't had time to test them more than once... they can't be reused..
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P. D.
Rating: 4 out of 5
following a purchase from 09/07/2025
Good service and delivery.
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L
Liliane F.
Rating: 2 out of 5
following a purchase from 08/07/2025
Delivery date scheduled between July 11 and 12...BUT package received only on July 16. Really very unfortunate. Otherwise, content OK.
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Response from Europe Incontinence
Hello,

Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.

Due to a large number of orders, we have accumulated some delays and we apologize for that.

We are doing everything possible to ensure that this kind of inconvenience does not happen again in the future.

Best regards,
Europe Incontinence.
B
Béatrice M.
Rating: 2 out of 5
following a purchase from 08/07/2025
Deliveries are always late compared to the communicated deadline.
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Response from Europe Incontinence
Hello,

Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.

Due to a large number of orders, we have accumulated some delays and we apologize for that.

We are doing everything possible to ensure that this kind of inconvenience does not happen again in the future.

Best regards,
Europe Incontinence.
A
Annie G.
Rating: 2 out of 5
following a purchase from 05/07/2025
The delivery did not go as planned, received 2 packages one by carrier and the other by Chronopost, otherwise the products are fine.
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Response from Europe Incontinence
Hello,

Could you please specify which carrier (different from Chronopost) delivered your package?

Best regards,
Europe Incontinence.
G
Gilles B.
Rating: 4 out of 5
following a purchase from 04/07/2025
Available material and quick deadlines
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H
Hanny R.
Rating: 4 out of 5
following a purchase from 29/06/2025
fine
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D
Denis P.
Rating: 4 out of 5
following a purchase from 25/06/2025
How is it that I place orders of significant amounts and I don't even have the right to a welcome discount or an offer on the orders made? I'm not talking about the 10 or 12 packages purchased that entitle me to a 10% discount. Not even the shipping costs are waived when there is an offer for discreet package shipping =1€90. For loyal customers, there could be a commercial gesture.
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S
Seher O.
Rating: 4 out of 5
following a purchase from 22/06/2025
Good
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P
Pablo M.
Rating: 4 out of 5
following a purchase from 19/06/2025
It fulfills what it promises, the shipping could be a bit faster and free
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B
Beatriz M.
Rating: 4 out of 5
following a purchase from 10/06/2025
The fastest shipments
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M
Marief D.
Rating: 4 out of 5
following a purchase from 18/06/2025
Very well
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F
Francisco G.
Rating: 4 out of 5
following a purchase from 09/06/2025
Fast and correct delivery
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Yvette V.
Rating: 4 out of 5
following a purchase from 16/06/2025
Aside from two package issues, I am satisfied
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G
Genevieve C.
Rating: 4 out of 5
following a purchase from 15/06/2025
Very good
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P
Pierre R.
Rating: 4 out of 5
Europe Incontinence: very good But big problem with delivery. Impossible to reach Europe Incontinence by phone, too bad.
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Y
Yves J.
Rating: 4 out of 5
Nothing to report
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M
Maryline P.
Rating: 4 out of 5
Very good service
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A
Adrienne D.
Rating: 4 out of 5
Fast delivery times
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A
Alain G.
Rating: 4 out of 5
2 packages received at 2 different locations!
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C
Celine A.
Rating: 4 out of 5
Fast delivery
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T
Tetiana T.
Rating: 4 out of 5
I would like the delivery to be faster.
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J
Jean-Michel C.
Rating: 2 out of 5
Why this rating, change the delivery company otherwise I will no longer order from you, Mondial Relay delivered the package 40 km from my home, unacceptable
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Response from Europe Incontinence
Hello, We are sorry to learn about this inconvenience and we understand your dissatisfaction. A complaint will be filed with the carrier. However, we inform you that we work with other carriers if you wish to no longer be delivered by Mondial Relay. Our apologies for the inconvenience caused, although it is independent of our will. Best regards, Europe Incontinence.
R
Regina R.
Rating: 4 out of 5
Everything went smoothly
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V
Vito F.
Rating: 4 out of 5
Vito. Thank you for your commitment to keeping costs down, but the shipping lowers your sales quality.
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P
Pascaline M.
Rating: 4 out of 5
Very good service and careful shipping. Only small downside, the delivery delay, arrived at a time that was no longer convenient for me.
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F
Frederic C.
Rating: 4 out of 5
Well received
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M
Marief D.
Rating: 4 out of 5
++++
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E
El Hachmi O.
Rating: 2 out of 5
Delivery problem always late not as expected on the order day
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Response from Europe Incontinence
Hello, Thank you for taking the time to share your experience. We understand how frustrating delivery delays can be and we are sorry that this has impacted your order. We pay special attention to this feedback to improve our service and ensure a better experience in the future. Best regards, Europe Incontinence
S
Sandra C.
Rating: 4 out of 5
simple
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J
Jean G.
Rating: 4 out of 5
Prices increase with each order and no gesture is made for loyal customers.
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