The online store excels in providing a wide selection of products at competitive prices, which customers frequently highlight as a major advantage. The ordering process is described as straightforward and efficient, allowing for quick transactions. Delivery times are consistently praised, with many noting that their orders arrived promptly within the communicated shipping windows, often faster than expected. Customers also appreciate the professionalism of the service, with prompt communication regarding order confirmations and shipping updates.
Deliveries are always late compared to the communicated deadline.
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Response from Europe Incontinence
Hello,
Thank you for your feedback, but we are sorry to hear about your dissatisfaction, which we completely understand.
Due to a large number of orders, we have accumulated some delays and we apologize for that.
We are doing everything possible to ensure that this kind of inconvenience does not happen again in the future.
Best regards,
Europe Incontinence.
A
Annie G.
Rating: 2 out of 5
following a purchase from 05/07/2025
The delivery did not go as planned, received 2 packages one by carrier and the other by Chronopost, otherwise the products are fine.
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Response from Europe Incontinence
Hello,
Could you please specify which carrier (different from Chronopost) delivered your package?
Best regards,
Europe Incontinence.
G
GILLES B.
Rating: 4 out of 5
following a purchase from 04/07/2025
Available material and quick deadlines
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Hanny R.
Rating: 4 out of 5
following a purchase from 29/06/2025
fine
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Denis P.
Rating: 4 out of 5
following a purchase from 25/06/2025
How is it that I place orders of significant amounts and I don't even have the right to a welcome discount or an offer on the orders made? I'm not talking about the 10 or 12 packages purchased that entitle me to a 10% discount. Not even the shipping costs are waived when there is an offer for discreet package shipping =1€90. For loyal customers, there could be a commercial gesture.
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Seher O.
Rating: 4 out of 5
following a purchase from 22/06/2025
Good
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Pablo M.
Rating: 4 out of 5
following a purchase from 19/06/2025
It fulfills what it promises, the shipping could be a bit faster and free
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Beatriz M.
Rating: 4 out of 5
following a purchase from 10/06/2025
The fastest shipments
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Marief D.
Rating: 4 out of 5
following a purchase from 18/06/2025
Very well
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Francisco G.
Rating: 4 out of 5
following a purchase from 09/06/2025
Fast and correct delivery
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Yvette V.
Rating: 4 out of 5
following a purchase from 16/06/2025
Aside from two package issues, I am satisfied
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genevieve C.
Rating: 4 out of 5
following a purchase from 15/06/2025
Very good
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Pierre R.
Rating: 4 out of 5
Europe Incontinence: very good But big problem with delivery. Impossible to reach Europe Incontinence by phone, too bad.
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yves J.
Rating: 4 out of 5
Nothing to report
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Maryline P.
Rating: 4 out of 5
Very good service
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Adrienne D.
Rating: 4 out of 5
Fast delivery times
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A
alain G.
Rating: 4 out of 5
2 packages received at 2 different locations!
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CELINE A.
Rating: 4 out of 5
Fast delivery
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Tetiana T.
Rating: 4 out of 5
I would like the delivery to be faster.
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Jean-michel C.
Rating: 2 out of 5
Why this rating, change the delivery company otherwise I will no longer order from you, Mondial Relay delivered the package 40 km from my home, unacceptable
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Response from Europe Incontinence
Hello, We are sorry to learn about this inconvenience and we understand your dissatisfaction. A complaint will be filed with the carrier. However, we inform you that we work with other carriers if you wish to no longer be delivered by Mondial Relay. Our apologies for the inconvenience caused, although it is independent of our will. Best regards, Europe Incontinence.
R
Regina R.
Rating: 4 out of 5
Everything went smoothly
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Vito F.
Rating: 4 out of 5
Vito. Thank you for your commitment to keeping costs down, but the shipping lowers your sales quality.
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Pascaline M.
Rating: 4 out of 5
Very good service and careful shipping. Only small downside, the delivery delay, arrived at a time that was no longer convenient for me.
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F
Frederic C.
Rating: 4 out of 5
Well received
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Marief D.
Rating: 4 out of 5
++++
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El hachmi O.
Rating: 2 out of 5
Delivery problem always late not as expected on the order day
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Response from Europe Incontinence
Hello, Thank you for taking the time to share your experience. We understand how frustrating delivery delays can be and we are sorry that this has impacted your order. We pay special attention to this feedback to improve our service and ensure a better experience in the future. Best regards, Europe Incontinence
S
sandra C.
Rating: 4 out of 5
simple
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Jean G.
Rating: 4 out of 5
Prices increase with each order and no gesture is made for loyal customers.
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Óscar S.
Rating: 4 out of 5
Everything perfect. Quick management, and arrival of the product on the indicated dates.
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johnny L.
Rating: 4 out of 5
the site offers very good items, but beware of the boxes, mine was very damaged and +1 day on the order delay
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PIETRZAK G.
Rating: 4 out of 5
Easy ordering, quick delivery times, very nice pickup at the relay point
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J B E.
Rating: 4 out of 5
Good
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F
Franck C.
Rating: 4 out of 5
Slow delivery... Expect a week delay compared to next-day delivery on some other sites... But the prices are very interesting, it's worth the wait and organizing according to this delay.
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Maryline P.
Rating: 4 out of 5
Good follow-up
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Didier P.
Rating: 4 out of 5
Easy to place the order and product well received. Only downside: the delivery time does not match what is announced. Delivery scheduled for the 19th or 20th, effective on the 21st. Same imprecision during my two previous orders.
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GIOVANNI ANGELO L.
Rating: 2 out of 5
Packages of diapers inside opened and not sealed
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Response from Europe Incontinence
Hello, Thank you for sharing your experience. We are sorry to hear that you received opened and unsealed packages of diapers. This does not reflect our quality standards and we take your comments very seriously. Your feedback is valuable to us as it helps us improve our services. Thank you again for your comment. Best regards, The Europe Incontinence team
J
JEANNINE V.
Rating: 4 out of 5
I navigated without sinking, it's not ideal
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Jean-François M.
Rating: 4 out of 5
Very good except for the packaging which is totally insufficient. The parcels arrive half open due to lack of sufficient tape. The discreet packaging option is not always discreet enough for my taste
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Gerard J.
Rating: 4 out of 5
At the time of payment, my card was hacked twice
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Silvia F.
Rating: 4 out of 5
fast and precise. only the packaging was a bit lacking.
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