The online store excels in providing a wide selection of products at competitive prices, which customers frequently highlight as a major advantage. The ordering process is described as straightforward and efficient, allowing for quick transactions. Delivery times are consistently praised, with many noting that their orders arrived promptly within the communicated shipping windows, often faster than expected. Customers also appreciate the professionalism of the service, with prompt communication regarding order confirmations and shipping updates.
For the last two orders, I receive a message that my order is not completed, the amount is 89.70 while I paid 80.40 as usual!! I ask why?, no response!! I receive the email that my order is taken into account and the payment made!! Why this abnormal order email??
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Response from Europe Incontinence
Hello, We apologize for this technical problem which has been resolved since. Best regards, Europe Incontinence
E
Edilene C.
Rating: 4 out of 5
Hello, super happy there was a delivery issue and you resolved the problem quite quickly. Thank you
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Jean Pierre G.
Rating: 4 out of 5
Small problem for me, it's the delivery. I am told that I will be delivered on such day, but it does not specify whether it's in the morning or afternoon, which forces me to always be at home.
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Magali D.
Rating: 4 out of 5
I am happy
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francoise N.
Rating: 4 out of 5
Fast shipping.
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Alfonso C.
Rating: 4 out of 5
The purchase is very easy to make, everything is very clear, until it comes to tracking, it is a bit chaotic and in the end you don't know who delivers it to you, I also don't like the waiting time which is usually between 8 days and 2 weeks if there are holidays in between, otherwise everything is correct, well packaged and quality.
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Response from Europe Incontinence
Hello, We have made some changes to our delivery partners. You will find new carriers like UPS and SEUR. Best regards, Europe Incontinence
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Thierry C.
Rating: 4 out of 5
Respects the delivery deadline
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fabienne A.
Rating: 4 out of 5
late delivery
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jacques B.
Rating: 4 out of 5
well nothing to say
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serge P.
Rating: 4 out of 5
fair prices but delivery a bit long
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Mauro A.
Rating: 4 out of 5
Everything is fine
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Philippe B.
Rating: 4 out of 5
Delivery in accordance and on time.
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Thomas R.
Rating: 2 out of 5
I did not receive part of my order, after several emails no changes still not received the missing part of my order. Marion does not seem to understand the dispute...
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Response from Europe Incontinence
Hello Sir, After being able to take note of your exchanges with our colleague Marion, we note that the 4 packs of Seni R Pads were indeed inside the last package you received from the carrier. Therefore, we hope that you have since been fully satisfied with our services and remain at your disposal for any further information. Best regards, Your Europe Incontinence team
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Pilar B.
Rating: 4 out of 5
Everything is fine, the only thing is that the price changed when placing the order and I didn't understand it. Very fast.
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Hans-Peter J.
Rating: 4 out of 5
Please do not ask after every order, it is annoying.
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antoine D.
Rating: 2 out of 5
Pretty weak packaging consodering i paix a premium for it. You could see inside from the edge
Response from Europe Incontinence
Hello, We are sorry to hear that you have experienced problems with the packaging of your order. We make every effort to ensure that this does not happen by optimising our packaging and offering good quality packaging. Unfortunately in some cases the packaging may be damaged by the carrier during delivery. We apologise for any inconvenience caused, although this is beyond our control. If this problem occurs again, please send us some photos by email to [email protected]. Regards, Europe Incontinence
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guy M.
Rating: 4 out of 5
good product
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colette D.
Rating: 4 out of 5
No problem
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Konstantina E.
Rating: 4 out of 5
Good!
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rose L.
Rating: 2 out of 5
Delivery on time and hour
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Response from Europe Incontinence
Hello, Could you tell us more about the problem encountered? Best regards, Your Europe Incontinence team
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Jacques M.
Rating: 4 out of 5
Delivery a bit long for my personal taste
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Response from Europe Incontinence
Hello, We thank you for your feedback. Could you tell us a bit more about the desired delivery speed? Indeed, your order from Wednesday 10/01/2024 was delivered to you on Saturday 13/01/2024, which is 72 hours after it (including preparation and delivery). Best regards, Your Europe Incontinence team
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Giovanni C.
Rating: 4 out of 5
It was my first purchase and I did not encounter any problems, I have no other experiences but soon I will make another order with this company
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Elliot L.
Rating: 4 out of 5
Satisfaction with the merchant site. However, 2 orders and 2 delivery problems...
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Response from Europe Incontinence
Hello, Thank you for your feedback. Could you tell us more about the delivery problems encountered? Best regards, Your Europe Incontinence team
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Acheteur Vérifié
Rating: 4 out of 5
clear conditions: nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
Quality of purchased products is declining (diapers that tear).
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Response from Europe Incontinence
Hello, We are sorry to hear that. Could you contact us by email so that we can file a complaint with the manufacturer if necessary? Best regards, Your Europe Incontinence team
A
Acheteur Vérifié
Rating: 4 out of 5
Very practical
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Acheteur Vérifié
Rating: 4 out of 5
The order arrived with a week delay but the quality of the product is top
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Response from Europe Incontinence
Hello, We are sorry for the delay known during the delivery of your order, we are doing everything possible to ensure this does not happen again and to meet our delivery deadlines. Best regards, Your Europe Incontinence team
A
Acheteur Vérifié
Rating: 4 out of 5
well designed
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Acheteur Vérifié
Rating: 2 out of 5
The deadlines are met and the delivery itself causes no problems: however, the durability of the item leaves something to be desired (you are not to blame), it tore after the first hand wash, when putting it on.
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Response from Europe Incontinence
Hello, We are sorry to hear that. Please feel free to contact us by email so that we can report this issue to the manufacturer. Best regards, Your Europe Incontinence team
A
Acheteur Vérifié
Rating: 4 out of 5
Very complete online site, easy to find your item, fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
Product faithful to the order. Allow a few days before delivery. Serious site.
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Acheteur Vérifié
Rating: 4 out of 5
hello now I have not found cheaper elsewhere let's be frank Have a good day
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Comprador Verificado
Rating: 2 out of 5
Very bad service
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Acquirente verificato
Rating: 4 out of 5
Good prices, but long shipping times
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Verifizierter Käufer
Rating: 4 out of 5
Good product, as described. Good to have a choice in shipping options. The shipping took a few days, but it comes from Belgium, so one must expect a longer shipping time.
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Acheteur Vérifié
Rating: 4 out of 5
Regarding deliveries, there is no tracking unless requested. And deliveries are quite long compared to a few months ago.
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Response from Europe Incontinence
Hello, Could you tell us more because your order from Friday 13/10/2023 was prepared the following Monday (16/10/2023), which is the first working day, and delivered on Wednesday (that is 48 hours later)? You were also notified several times by email about the delivery of your package. Best regards, Your Europe Incontinence team
A
Acheteur Vérifié
Rating: 4 out of 5
Good prices, however delivery is long (4-5 days after order)
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Verifizierter Käufer
Rating: 4 out of 5
Delivery is reliable and usually fast
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Acheteur Vérifié
Rating: 4 out of 5
Even if the product descriptions (especially the usage instructions) are not precise/complete enough, they are quickly identifiable on an ergonomic and pleasant site to browse. The purchased products (washable adult diapers) are of good quality, comfortable and effective in use... all arrived in an intact package and quickly. Perhaps a little less post-order email and tracking of packages to reduce the impact on the planet would be appreciated... or compensating for their use.
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Verified Buyer
Rating: 4 out of 5
Site is fairly easy to navigate.
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