Customers consistently highlight fast, reliable delivery and convenient fulfillment, with orders arriving on time and shipments processed quickly. They note specific strengths in product availability and accuracy, mentioning a wide selection, items matching descriptions, and products that meet their needs. The store also receives strong praise for service reliability and ease of ordering, including straightforward payments, professional packaging, and responsive, trustworthy support. Overall, the experience is described as seamless and dependable, with regular customers expressing continued trust and repeat purchases.
Hello, I have requested a Tena slip super XXL sample several times and have not received a response
Translated reviews
Response from Europe Incontinence
Hello Sir, Unfortunately, we currently do not have samples for this product. We have asked our 'Product' team to reorder so that we can send you one. In the future, could you please make your request in the 'Message about your order' box when placing your order on our site? Best regards, Europe Incontinence
T
Thorsten J.
Rating: 4 out of 5
Unfortunately, there was no film.
Translated reviews
S
Silvano A.
Rating: 4 out of 5
The total to reach to receive products without shipping costs is really too high in my opinion.
Translated reviews
H
Hortense E.
Rating: 4 out of 5
good
Translated reviews
A
Amor B.
Rating: 2 out of 5
Arrived very late when it said 24/48 hours. High shipping cost for that service.
Translated reviews
Response from Europe Incontinence
Hello, The delivery times for Spain are 3 to 4 working days after shipping. Your order will be shipped within 24 to 48 working hours. Best regards, Europe Incontinence
J
José Félix D.
Rating: 2 out of 5
Very long delivery times
Translated reviews
Response from Europe Incontinence
Hello, We regret that InPost took longer than expected to deliver your order. We apologize for any inconvenience this may have caused you. Best regards, Europe Incontinence
M
Maria Teresa B.
Rating: 4 out of 5
Everything was very good, from tracking to pickup. I don't give it a 10 because the delivery date was delayed a few days more than expected.
Translated reviews
Response from Europe Incontinence
Hello, We apologize for the slight delay. Best regards, Europe Incontinence
M
Mercedes M.
Rating: 4 out of 5
Perfect
Translated reviews
B
Bjorn V.
Rating: 4 out of 5
Clear
Translated reviews
E
Evodie K.
Rating: 2 out of 5
The product does not seem to contain my child's urination. After washing, it is difficult to dry by hanging it on a clothesline. I thought I would reduce the number of my laundry but so far I am disappointed
Translated reviews
Response from Europe Incontinence
Hello, We are sorry to hear that. Have you tried drying it near a heat source, like a radiator? If needed, do not hesitate to contact our services so that we can also pass this information on to the manufacturer. Best regards, Europe Incontinence
B
Bart D.
Rating: 2 out of 5
Received defective product, reported this, sent the requested photos, and there would be inquiries made with the manufacturer. Subsequently, no response for 2 weeks now. I asked last week if there was any news and if I could return and exchange the product for another brand, but it remains silent. Responding faster and properly resolving defects or complaints would be better. For now, this was the first and last time I ordered there, I am still waiting for a solution.
Translated reviews
Response from Europe Incontinence
Dear, Our apologies for the delay in processing your request. However, we are glad that everything is now in order. Best regards, Europe Incontinence
C
Claude C.
Rating: 4 out of 5
Hello. Nothing to say, the package was delivered quickly
Translated reviews
M
Michel C.
Rating: 2 out of 5
For the last two orders, I receive a message that my order is not completed, the amount is 89.70 while I paid 80.40 as usual!! I ask why?, no response!! I receive the email that my order is taken into account and the payment made!! Why this abnormal order email??
Translated reviews
Response from Europe Incontinence
Hello, We apologize for this technical problem which has been resolved since. Best regards, Europe Incontinence
E
Edilene C.
Rating: 4 out of 5
Hello, super happy there was a delivery issue and you resolved the problem quite quickly. Thank you
Translated reviews
J
Jean Pierre G.
Rating: 4 out of 5
Small problem for me, it's the delivery. I am told that I will be delivered on such day, but it does not specify whether it's in the morning or afternoon, which forces me to always be at home.
Translated reviews
M
Magali D.
Rating: 4 out of 5
I am happy
Translated reviews
F
Francoise N.
Rating: 4 out of 5
Fast shipping.
Translated reviews
A
Alfonso C.
Rating: 4 out of 5
The purchase is very easy to make, everything is very clear, until it comes to tracking, it is a bit chaotic and in the end you don't know who delivers it to you, I also don't like the waiting time which is usually between 8 days and 2 weeks if there are holidays in between, otherwise everything is correct, well packaged and quality.
Translated reviews
Response from Europe Incontinence
Hello, We have made some changes to our delivery partners. You will find new carriers like UPS and SEUR. Best regards, Europe Incontinence
T
Thierry C.
Rating: 4 out of 5
Respects the delivery deadline
Translated reviews
F
Fabienne A.
Rating: 4 out of 5
late delivery
Translated reviews
J
Jacques B.
Rating: 4 out of 5
well nothing to say
Translated reviews
S
Serge P.
Rating: 4 out of 5
fair prices but delivery a bit long
Translated reviews
M
Mauro A.
Rating: 4 out of 5
Everything is fine
Translated reviews
P
Philippe B.
Rating: 4 out of 5
Delivery in accordance and on time.
Translated reviews
T
Thomas R.
Rating: 2 out of 5
I did not receive part of my order, after several emails no changes still not received the missing part of my order. Marion does not seem to understand the dispute...
Translated reviews
Response from Europe Incontinence
Hello Sir, After being able to take note of your exchanges with our colleague Marion, we note that the 4 packs of Seni R Pads were indeed inside the last package you received from the carrier. Therefore, we hope that you have since been fully satisfied with our services and remain at your disposal for any further information. Best regards, Your Europe Incontinence team
P
Pilar B.
Rating: 4 out of 5
Everything is fine, the only thing is that the price changed when placing the order and I didn't understand it. Very fast.
Translated reviews
H
Hans-Peter J.
Rating: 4 out of 5
Please do not ask after every order, it is annoying.
Translated reviews
A
Antoine D.
Rating: 2 out of 5
Pretty weak packaging consodering i paix a premium for it. You could see inside from the edge
Response from Europe Incontinence
Hello, We are sorry to hear that you have experienced problems with the packaging of your order. We make every effort to ensure that this does not happen by optimising our packaging and offering good quality packaging. Unfortunately in some cases the packaging may be damaged by the carrier during delivery. We apologise for any inconvenience caused, although this is beyond our control. If this problem occurs again, please send us some photos by email to [email protected]. Regards, Europe Incontinence
G
Guy M.
Rating: 4 out of 5
good product
Translated reviews
C
Colette D.
Rating: 4 out of 5
No problem
Translated reviews
K
Konstantina E.
Rating: 4 out of 5
Good!
Translated reviews
R
Rose L.
Rating: 2 out of 5
Delivery on time and hour
Translated reviews
Response from Europe Incontinence
Hello, Could you tell us more about the problem encountered? Best regards, Your Europe Incontinence team
J
Jacques M.
Rating: 4 out of 5
Delivery a bit long for my personal taste
Translated reviews
Response from Europe Incontinence
Hello, We thank you for your feedback. Could you tell us a bit more about the desired delivery speed? Indeed, your order from Wednesday 10/01/2024 was delivered to you on Saturday 13/01/2024, which is 72 hours after it (including preparation and delivery). Best regards, Your Europe Incontinence team
G
Giovanni C.
Rating: 4 out of 5
It was my first purchase and I did not encounter any problems, I have no other experiences but soon I will make another order with this company
Translated reviews
E
Elliot L.
Rating: 4 out of 5
Satisfaction with the merchant site. However, 2 orders and 2 delivery problems...
Translated reviews
Response from Europe Incontinence
Hello, Thank you for your feedback. Could you tell us more about the delivery problems encountered? Best regards, Your Europe Incontinence team
A
Acheteur Vérifié
Rating: 4 out of 5
clear conditions: nothing to report
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Quality of purchased products is declining (diapers that tear).
Translated reviews
Response from Europe Incontinence
Hello, We are sorry to hear that. Could you contact us by email so that we can file a complaint with the manufacturer if necessary? Best regards, Your Europe Incontinence team
A
Acheteur Vérifié
Rating: 4 out of 5
Very practical
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
The order arrived with a week delay but the quality of the product is top
Translated reviews
Response from Europe Incontinence
Hello, We are sorry for the delay known during the delivery of your order, we are doing everything possible to ensure this does not happen again and to meet our delivery deadlines. Best regards, Your Europe Incontinence team
A
Acheteur Vérifié
Rating: 4 out of 5
well designed
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Portuguese 
Italiano 
Deutsch 
Nederlands 