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A
Rating: 4 out of 5
Reasonable delivery time and package arrived in good condition.
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Customer reviews of Europe Incontinence
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 2 971 published reviews
Summary of reviews
The online store excels in providing a wide selection of products at competitive prices, which customers frequently highlight as a major advantage. The ordering process is described as straightforward and efficient, allowing for quick transactions. Delivery times are consistently praised, with many noting that their orders arrived promptly within the communicated shipping windows, often faster than expected. Customers also appreciate the professionalism of the service, with prompt communication regarding order confirmations and shipping updates.
Reviews 2 and 4 stars
Reset filtersV
Rating: 4 out of 5
Your site is very informative. I found exactly what I was looking for right away. Thank you very much.
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G
Rating: 2 out of 5
Order was not delivered to the indicated pickup point, I traveled an hour to pick up my package from another pickup point.
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V
Rating: 4 out of 5
Website easy to order from, customer services excellent quick accurate responses. Delivery wasn’t great but the customer services were onto it straight away.
G
Rating: 4 out of 5
Fine. Clear website and fast delivery.
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A
Rating: 4 out of 5
Goods well packaged, delivery time a bit long
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A
Rating: 4 out of 5
Products conform to the order but delivery time is way too long.
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C
Rating: 4 out of 5
Good
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C
Rating: 4 out of 5
Good navigation on the website, the only downside is not tracking the shipment well. Arrived earlier than expected coming from abroad.
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G
Rating: 4 out of 5
Easy, you can repeat your order in a few clicks with the mouse without having to revisit the site, super
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A
Rating: 4 out of 5
A bit long for delivery
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A
Rating: 4 out of 5
A complete range of products at competitive prices. I give 4 stars due to the lack of information on delivery times.
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C
Rating: 4 out of 5
I don't give it 5 stars, as the shipping includes the panties that come in the original boxes of these diapers.
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A
Rating: 4 out of 5
Easy navigation, reasonable shipping costs
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V
Rating: 4 out of 5
Courier expensive and not fast
A
Rating: 4 out of 5
THANK YOU, BUT THE DELIVERY EXPECTED IN YOUR INFORMATION WAS 24H AND I RECEIVED IT AFTER A FEW DAYS... PLEASE REVIEW YOUR STATEMENTS! THANK YOU. MC
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A
Rating: 4 out of 5
Everything is fine
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A
Rating: 4 out of 5
Delivery too long
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A
Rating: 4 out of 5
Complete satisfaction. I recommend
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A
Rating: 4 out of 5
Make the differences between products more visible: very absorbent but also thicker. Help with choice according to profile: take into account age, size, weight... When looking for a diaper for a child, it's not easy to find your way. Highlight suitable products. Maybe create a specific tab for children and disabilities?
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V
Rating: 4 out of 5
Products are very good but shipping to EU countries is expensive
V
Rating: 4 out of 5
Everything is okay.
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V
Rating: 4 out of 5
Everything ok, just too long (3 weeks) to arrive. Slovakia is 3,5 hours by plane. I think the parcel could come in 4-5 days.
A
Rating: 4 out of 5
fast and compliant order
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A
Rating: 2 out of 5
Too much time to be delivered.
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Response from Europe Incontinence
Hello, Thank you for sharing your opinion regarding the delivery time. You finalized your order via bank transfer, which takes longer to process your order compared to online payment. If you wish to receive your order more quickly, we advise you to prefer online payment. Best regards, Europe Incontinence
A
Rating: 4 out of 5
perfect
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G
Rating: 4 out of 5
has attractively priced incontinence materials, only the required order size could be a bit smaller to receive without shipping costs.
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A
Rating: 2 out of 5
At Europe Incontinence I always have problems with the password even though I have noted it in a notebook like all the others. Plus this time it was the payment that caused a problem. I do not want the order and I will not order from you again. Sorry
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Response from Europe Incontinence
Hello, Could you tell us more about this password issue? We have never had other complaints and we use a login system similar to other sites. Could you also tell us more about the payment issue during your last order? Best regards, Europe Incontinence
A
Rating: 4 out of 5
ORDER COMPLIANT
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A
Rating: 4 out of 5
ordered on the 2nd delivered on the 10th, a bit long.... otherwise good site, good product, interesting price
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C
Rating: 4 out of 5
The order takes a little while to arrive but always arrives in perfect condition.
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Response from Europe Incontinence
It is true that Mondial Relay experienced delays in certain deliveries due to changes in their agencies in Belgium and France. These delays are gradually reducing.
C
Rating: 2 out of 5
Almost 10 days for delivery. The contents were identifiable on the outer packaging despite having requested discreet packaging
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Response from Europe Incontinence
We apologize for this delay due to Mondial Relay and this oversight in discreet packaging. It is true that Mondial Relay experienced delays in certain deliveries due to changes in their agencies in Belgium and France. These delays are gradually reducing. As for the discreet packaging, this is potentially an error from our teams that should not have occurred. I invite you to contact our customer service by email at [email protected] for a free discreet packaging on your next order.